Snuz Reviews

Name: Snuz
Address: The Green, Stratford-Upon-Avon, Warwickshire
Rating: 4.07

4.1 Rating 310 Reviews

75 %

of reviewers recommend Snuz

4.1

Based on 310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 145 6536

Location:

The Green,
Stratford-Upon-Avon
Warwickshire
CV37 0JE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problem with delivery not allowed to open to birth grandad in waiting”

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Posted 7 years ago

“Lovely, good quality bedding. Cant wait to make babys new Snuzpod up before her arrival.”

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Posted 7 years ago

“Product arrived promptly, assembly instructions were very clear and could be done by one person. Appears to be of very good quality though baby has yet to arrive so has not been used.”

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Posted 7 years ago

“Good quality and value”

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Posted 7 years ago

“Looks great and very practical for use attached to the bed. Excellent build quality. The mesh side panel is very handy for checking on baby. The basinette is not easy to transport around the home as it heavy and rather large.”

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Posted 7 years ago

“The delivery arrived really quick. All in a perfect state. It is noticeable that the product is made from high quality parts. Definitely worth it.”

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Posted 7 years ago

“We bought the snuzpod several months ago during a sale. It came with a mattress made from natural materials. Our now six week old baby did not like the mattress--and rightfully so. It was so hard and lost its shape within a couple weeks. By chance, we came across a snuzpod in a shop and decided to feel the mattress. We noticed it was much softer. We asked someone in the shop about it and he said the new foam mattress came with the snuzpod 2. They didn't sell the mattress separately so we ordered directly from snuz. It arrived quickly and we're very pleased. We haven't even had it a week and our baby has had a couple six hour sleeps in it at night! She doesn't fuss like she did before and is comfortable enough to settle in it on her own. I would've given five stars if it wouldn't have been for the old natural mattress having been so cheap and uncomfortable for our little one and then having to spend more money for the new mattress.”

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Posted 7 years ago

“Excellent customer service from Emma and a super fast delivery to Spain . All very good until........ However disappointed that one of the elements on the construction fell out of the hole that it sits in. I have attached a photo. I think this is really dangerous and I hope you review this component and the fixture. kind regards Louise”

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Posted 7 years ago

“The Snüzpod is exactly what we wanted. The 3-in-1 system saves us a lot of space, it looks modern and gives us the comfort of having the child right by our bed.”

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Posted 7 years ago

“We couldn't test the Snüzpod and associated products with a baby yet (still a few weeks to wait...), but we are already really happy with our purchase. The Snüzpod assembly was mostly easy, with clear instructions. A few parts gripped a little, especially the long metal rods that go through the fabric at the top. Given that one of them has to be removed and put back often if you alternate between co-sleeping position and the two other usages, this point could be improved. Other than that, the quality looks good, and we already got compliments about it. A minor complaint is that we could not chose which type of mattress to include with the Snüzpod, we wanted the natural one and now have two mattresses because the Snüzpod comes with the standard mattress anyway. But we are happy that we ordered the natural mattress anyway, because it is firmer than the standard version. The bed linens are very cute and look like good quality. The mattress protector could be improved with elastic straps at the corners, so that it remains always well stretched on the mattress. Finally we are really happy with customer service who answered our questions (sent via the contact form on the website) very quickly before our purchase.”

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Posted 7 years ago

“Delivery very quick. Product exactly as described and very good quality. Still didn't use as baby didn't arrived yet but have no doubts that snuz pod will be great success :0)”

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Posted 7 years ago

“UK Mail - for the delivery - were very poor. We had messages on 3 separate days saying they would deliver that did not transpire. Our address is a 24/7 concierge so it could be delivered anytime and we did not reschedule once. After my three email enquires that they closed each without consultation, they delivered.”

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Posted 7 years ago

“I had heard a lot about the SnuzPod and as this is my third pregnancy I wanted to treat myself. I was impressed with the reviews and the variety available. The service was impeccable. I completed an international order, as we live in Spain and it took 5 days to arrive (3 working days and a weekend). I'm really looking forward to using the Pod and co-sleeping safely with my baby.”

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Posted 7 years ago

“We have bought the clouds sheet and blanket set and the pocket to hang on the side and both are great, can't wait to put them on the crib and get it set up for our future arrival.”

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Posted 7 years ago

“Lovely bedside cot for our newborn. Not used yet though. Attractive design and compact. Bit pricey though we are happy.”

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Posted 7 years ago

“Our Snuz Pod is gorgeous! We thought we were just going to get something functional, but when it arrived we realised how beautiful it is as well. The stain, the quality of the wood and materials... we're so happy. It's bigger than we thought it would be, too!”

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Posted 7 years ago

“Easy to access website, quick and easy ordering and fast delivery. Product is excellent and high quality. Would definitely recommend for new parents-to-be.”

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Posted 7 years ago

“Really pleased with the service from Snuz. Despite it being Christmas, our order was delivered really quickly.”

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Posted 7 years ago

“We received the snuzpod as a gift from my mum. I'd looked into it and was keen to buy a quality product to help with the early months of sleeping and one that has the flexibility of rocking and joining alongside our bed. However, the first one we received was faulty with the snuzpod logo stuck well away from the circular indent that had been made for it! How this had gone unnoticed I'm not sure! I returned it and received a new one, which I am fairly happy with, however on some of the popper joins it's impossible to stretch the fabric to join and the poppers just keep popping open. As this was the second product and we need it we've not returned it, however I do feel that for such an expensive product it should be made to much higher standards and have some quality checks that would pick up on the faults we've had with ours. I have also ordered the snuzpod fitted sheets and mattress protectors which look lovely. It looks good, but I feel that the quality should be spot on for the price tag!”

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Posted 7 years ago

“I've ordered two snuzpod bedsheets, a swaddle and a blanket. The quality of all these products is a little less than what I have expected but good and satisfying. The packaging was very poor, all items delivered in something that resembled a bin bag, all boxes were squashed inside and didn't make the best first impression hence slight disappointment considering how much I paid for these items I'd expect top quality. Positively, I'm happy that all items are made from good quality fabric & are 100% natural and feel so soft to touch. The blanket is super small but I decided to keep it as will be practical when going out, will not take much space in the changing bag; but far overpriced for what it is! I was going to buy few more things but after the disappointment of my first purchase I will be shopping elsewhere.”

Helpful Report

Posted 7 years ago

Snuz is rated 4.1 based on 310 reviews