Snuz Reviews

Name: Snuz
Address: The Green, Stratford-Upon-Avon, Warwickshire
Rating: 4.06

4.1 Rating 312 Reviews

75 %

of reviewers recommend Snuz

4.1

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 145 6536

Location:

The Green,
Stratford-Upon-Avon
Warwickshire
CV37 0JE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and very good customer service.”

Helpful Report

Posted 1 year ago

Hi Jemma, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 10 months ago

“Ordered snuzpod, snuzkot and a matching chest of drawers/changing table. Really like the look and design of it, but you have to build it from scratch on your own. Worst than IKEA assembly - many pieces, items are not marked or labelled, very basic instructions and pieces do nor fit easily together. Paying £600 for a chest of drawer and having to spend a day having to build it - a complete joke. For that reason a poor rating. I would have never built it myself as a woman, nor had the patience when I am expecting a child. My husband is brilliant at diy but even he struggled to get it right. Also, ordered wrong color. Emailed same day but only got a reply 3 days later that items left thus not possible to exchange, only to send back for refund and order a new one. Next day delivery - not next day.”

Helpful Report

Posted 1 year ago

Hi Egle, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Snuz CE Team

Posted 10 months ago

“Very unhappy with this. The first time I had to wash the cover I realised that this is nothing more than 3 pieces of hard sponge glued together. It’s noisy, bouncy and poor quality. We’ve been using it for 1 year and a bit, when I noticed that the mesh on the “waterproof” surface has gone dark. I took the cover off and it’s full of mold! This is terrifying! My child has been sleeping on it and was breathing this in. We live in a clean, dry, well heated new built, and this should have never happened. This mattress is poor quality and a hazard for children… now my kid is sleeping on an inflatable mattress whilst I get something else. I hope he’ll be fine and no health issue will occur due to sleeping on mold! I would not recommend buying this.”

Helpful Report

Posted 1 year ago

“The quality of the products on offer are absolutely second to none. Very stylish products on offer and the prices are fantastic. Will definitely be using this company again, and will also be recommending them to all”

Helpful Report

Posted 1 year ago

Hi John, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 10 months ago

“Quick delivery good quality xx”

Helpful Report

Posted 1 year ago

Hi Patricia, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 10 months ago

“I have not received my purchase and I’m very disappointed. Can someone please help me as to when I will receive it. Thank you”

Helpful Report

Posted 1 year ago

Hi Glenda, Thank you for taking the time to leave us a review. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 10 months ago

“Good quality product that does the job nicely. However I didn't receive a confirmation email upon purchase (I checked my junk - not there). I received a quick response when I contacted snuz to make sure my order had gone through.”

Helpful Report

Posted 1 year ago

Hi Laura, Thank you for taking the time to leave us a review Melinda! We are so sorry to hear that you experienced an issue with your purchase but we are so pleased to hear that we have rectified this promptly for you. We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 10 months ago

“We bought a replacement fabric set for the snug pod 3. The shelf below came poorly stitched meaning that we had to make an alteration to get it to actually fit the snuz pod. Nothing wrong with the cot replacement. Just a shame because of how much you spend to replace these.”

Helpful Report

Posted 1 year ago

Hi Matt, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 10 months ago

“Really unhappy with this. I purchased it as I had the snuzpod for my baby and so thought it was naturally a good upgrade for her cot. I wasn’t sent any order confirmation or anything so had to chase a week later to see if it was ordered/ arriving etc. finally arrived and it’s so rustly it wakes my daughter up every time she turns in the night. I also washed the mattress cover as instructed on the care label and now it’s gone all funny/ pulled/ fluffy and ruined. Would not buy again and this email prompt reminded me I really need to email customer services about returning.”

Helpful Report

Posted 1 year ago

“The delivery driver delivered the package to an unknown house so I never received the original package. After a lot of emails and process they finally sent some of my items out, which I have now received. But I am still waiting on one more item which I haven't had any updates on and have re-chased. Not a fun process to go through when you are 7/8 months pregnant and ordered this about two months ago now. I wouldn't use their website again.”

Helpful Report

Posted 1 year ago

Hi Rebecca, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz delivery. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Holly

Posted 10 months ago

“It seemed really comfy just to snuggle but when it came to actually sleeping, it put my upper back into a really weird position, and made my hips dig in to the mattress so I ended up with upper back and hip pain which was not the desired result at all. It’s a shame because it’s well made but it doesn’t suit me at all.”

Helpful Report

Posted 1 year ago

Hi Beth, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz Curve. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Snuz CE Team

Posted 10 months ago

“Needed some spare parts - customer service was brilliant”

Helpful Report

Posted 1 year ago

Hi Vanessa, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 10 months ago

“I really love Snuz sleeping bags for my baby. They are 100% cotton, comfortable and very well made. The zip for easy nappy changing is extremely useful. This is the reason why I struggle to use other brands versions - they either don’t have an easy nappy changing zip or are made out of synthetic materials. They are expensive but I will continue to buy them for my baby.”

Helpful Report

Posted 1 year ago

Hi Livia, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 10 months ago

“Quick delivery and superb products!”

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Posted 1 year ago

Hi Vasilisa, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 10 months ago

“I did so much research online for the perfect pregnancy pillow and I really thought I’d found ‘the one’ from Snuz. Unfortunately I’ve found myself waking in the middle of the night struggling to turn over with such bad pain in my lower back. I’ve given this pillow a couple of weeks of trying out to see if there’s a better way to use it but sadly now it’s just laid at the side of the bed not being used. Also wouldn’t recommend this for taller people because I feel like my ankles were at the very bottom of the pillow and made it hard to stay in position.”

Helpful Report

Posted 1 year ago

Hi Leonie, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 10 months ago

“Quick delivery. Good product.”

Helpful Report

Posted 1 year ago

Hi Alice, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 10 months ago

“Beautiful design and colour. It was extremely well packaged too and very easy to build. Can’t wait for the little guy to arrive now so he can try it out!”

Helpful Report

Posted 1 year ago

Hi Laura, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 10 months ago

“Great cot, good quality. Good storage underneath and on the sides. Easy to carry in other rooms. Have matching mattress protector and sheets. Would love to see more sheet designs then the few basic ones available. Would also love to see full bundles in future where you can buy a whole set of everything not just the cot. Little feedback: Wouldn’t mind if the stickers would be placed elsewhere or made smaller especially the ones which are just translations. Just looks tacky.”

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Posted 1 year ago

Hi Stef, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 10 months ago

“These items are very flimsy, this is the third one I've bought. Just don't ever lean on it, which is easy to accidentally do when you have it in the beside bed position and you're picking up your baby in the middle of the night.”

Helpful Report

Posted 1 year ago

Hi Imogen, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 10 months ago

“It’s disappointing that in order to zip down the side, you need to remove the steel bar, and can only do this with an Allen key. This is same issue to adjust the height and to fix the tilt feature. Not the most efficient way of using if you decided last minute you want to add the tilt or adjust the height and need to have an Allen key handy. I am rethinking my purchase based on this.”

Helpful Report

Posted 1 year ago

Snuz is rated 4.1 based on 312 reviews