Snuz Reviews

Name: Snuz
Address: The Green, Stratford-Upon-Avon, Warwickshire
Rating: 4.06

4.1 Rating 312 Reviews

75 %

of reviewers recommend Snuz

4.1

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 145 6536

Location:

The Green,
Stratford-Upon-Avon
Warwickshire
CV37 0JE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Epic mattress. Had one where we used to live but had to leave it behind. Our 18 month old was ridiculously excited when he saw we’d got another one. He’s slept so much better since we got it again. Thank you!”

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(Store) - Posted 7 months ago

“Perfect in every way !”

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(Store) - Posted 7 months ago

“When I ordered I didn’t get an email just PayPal confirmation. The email then came from another brand name and I guessed it was snuz because it was the same amount. I didn’t get a dispatch email so I wasn’t sure when to expect delivery. The items I bought though I am happy with”

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(Store) - Posted 7 months ago

“Found the site easy to order Really happy with the product”

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(Store) - Posted 7 months ago

“I still haven’t received my Snuzpod studio after 7 weeks. The team from the Baby Show handling the order are rude, sarcastic and unhelpful.”

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Posted 7 months ago

“Very disappointed with delivery and customer service.”

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Posted 7 months ago

“After the first wash, the mattress cover had already developed pilling. I'm dissapointed.”

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Posted 7 months ago

“Great bed and great customer service - special shout out to Demi who was fantastic and really helpful.”

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(Store) - Posted 7 months ago

“Great service! I ordered the snuz pod 2 mattress as I’m having my second child. I was a bit nervous about how long it would take to come and if it would be here in time so I email in and got a reply straight away. The person that I spoke to emailed back saying they would request for the mattress to be dispatched that day and I received it the following day which was great and put my mind at ease that baby would be here before the mattress!”

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(Store) - Posted 7 months ago

“Excellent service, Item arrived on time, even though it was the Easter weekend. Communication on tracking was very good and the Item was as described. Easy to assemble and in excellent condition, would recommend this company.”

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(Store) - Posted 7 months ago

“Was easy to set up mattress looks good the basket is light to carry but firm enough to be safe haven’t used it yet but feels good”

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(Store) - Posted 7 months ago

“Great quality and very cute, very modern design”

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Posted 7 months ago

“Really helpful when I asked questions and really quick delivery! Thankyou”

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Posted 7 months ago

“Great quality and easy to build. Baby sleeps like a log and loves it too!”

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Posted 8 months ago

“I ordered a baby small cot matress and I received it promptly and in excellent condition.”

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Posted 8 months ago

“Very cosy, easy to put on my baby, and love the nappy changing compartment, not ideal with pooey nappies, because it could get on the sleeping bag, but great for a quick wee change.”

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Posted 8 months ago

“This has been bought as a present, so unable to comment”

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Posted 8 months ago

“Very happy with my mattress and waterproof covers. Very good service arrived before date due. Good quality. All ready for arrival of baby grandson.”

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Posted 8 months ago

“I purchased the snuzkot, changing table, wardrobe and pro-surface mattress and have been really disappointed with all them. The pro-surface mattress fits too snugly in the snuzkot causing it to lump up in the middle, resulting in an uneven sleeping surface for our baby, which cause her to roll toward towards the wooden bars head first if she moves in the crib, which she invariably does. I got in touch with customer services who were very helpful and sent me a new mattress but exactly the same thing has happened and so it's clearly due to the mattress being too tight a fit. The most frustrating thing is the snuzkot requires a very unusual sized mattress and so you can't really find one from a another brand to use instead. I got the matching furniture because it was made from quality materials (plywood instead of the usual chipboard or mdf) but I've been pretty disappointed with that too as the fittings that hold the drawer fronts on the changing table and wardrobe require constant tightening otherwise the drawer fronts fall off. I can't honestly recommend any of these products, which is a shame as I think they look really nice and are in theory made of quality materials, although the fittings are very ikea standard and let it down.”

Helpful Report

Posted 8 months ago

Hi James, Thank you for taking the time to leave us a review. I am ever so sorry to hear about your experience with our Snuz Furniture I can see we have looked into this for you via email and this has now hopefully been resolved by us. Please do let us know if there are any further issues at all on Direct@Snuz.co.uk. Best wishes, Holly

Posted 8 months ago

“Bought as a gift for friends who have purchased a Snuz cot. They are delighted with this mobile as they specifically wanted one that was not musical.”

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Posted 8 months ago

Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 8 months ago

Snuz is rated 4.1 based on 312 reviews