Snuz Reviews

Name: Snuz
Address: The Green, Stratford-Upon-Avon, Warwickshire
Rating: 4.05

4.1 Rating 313 Reviews

74 %

of reviewers recommend Snuz

4.1

Based on 313 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 145 6536

Location:

The Green,
Stratford-Upon-Avon
Warwickshire
CV37 0JE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A few days after ordering this replacement part, I received a refund on my card with no notice or explanation from the company. Didn't bother reordering because with no other information, I assumed it would just happen again.”

Helpful Report

Posted 1 year ago

“Very helpful. We ordered the wrong size and Snuz were very helpful in arranging a return courier and refund! Product is fantastic”

Helpful Report

Posted 1 year ago

“Very good and rapid service but coming from England, had to pay hefty customs duty. Makes for an expensive purchase.”

Helpful Report

Posted 1 year ago

“The toddler bed rails don’t fit properly and my daughter rolls a lot in her sleep and has fallen out every time. I would have expected them to be higher and longer. Disappointed”

Helpful Report

Posted 1 year ago

“Absolute game changer for pregnancy pillows. Still able to use own pillows on the head, perfect alignment for the back and hips and very comfy pillow for the bump. Love it.”

Helpful Report

Posted 1 year ago

“We have used multiple Snuz products for both our children and have been delighted have no complaints. Great products; well made and designed. Recently I had to purchase a replacement part for a SnuzKot because I had misplaced it and the customer service team were super quick and efficient. Would highly recommend”

Helpful Report

Posted 1 year ago

“My order from Snuz never arrived. It was cancelled by Snuz and I wasn’t informed of this until I contacted the company myself. You wouldn’t want to have a small baby awaiting a replacement part with Customer Service like that.”

Helpful Report

Posted 1 year ago

“Very easy website to order products or replacement products from and a very quick delivery.”

Helpful Report

Posted 1 year ago

“The Snüz seems great. Really helping my partner sleep and be comfortable through pregnancy. The design I would say is a little flawed however in that the zip on the bean section fastens around the top circular area and the zip starts/ends right where you would want to put your face/chin. It would be much better if the zip was hidden by material/fastened at the opposite side or was along the length of the bean section at the back instead.”

Helpful Report

Posted 1 year ago

“These were a gift for my granddaughter for her new baby due very soon, she requested them. they look very nice and soft.”

Helpful Report

Posted 1 year ago

“We were gifted a snuz cradle for our grandchild but it needed a new fabric cradle kit. I was not sure which one I should buy as sizing has changed slightly over the years. Customer service was excellent and helped me source the right one and got it all ordered for me 👍🏻a few days later it arrived. Fitting was straight forward and the snuz bed cradle looks like new. My daughter is delighted!”

Helpful Report

Posted 1 year ago

“Well thought out, build quality and aesthetically suits our space. Can't fault.”

Helpful Report

Posted 1 year ago

“I bought it for my niece in UK so I didn't see it as I don't live there.. It was faulty but she told me it was exchanged promptly without any problems”

Helpful Report

Posted 1 year ago

“Good quality products from an easy to use website. Decent prices and quick delivery time.”

Helpful Report

Posted 1 year ago

“First bought snug a few years ago and was really happy with my purchase then I have bought 2 more as a present for my other daughter. Good quality and arrived quickly”

Helpful Report

Posted 1 year ago

“Easy online ordering and fast delivery. Ordered a mattress & protector for a second-hand Snuz pod 2”

Helpful Report

Posted 1 year ago

“Settled after unfolding in just under 24 hours. My two year old son absolutely loves it and has slept much better since having it. So far so good! Thanks snuz”

Helpful Report

Posted 1 year ago

“Replacement mattress for my new grandson”

Helpful Report

Posted 1 year ago

“The pregnancy pillow has been a saviour for me! It took my lower back pain away in a matter of a couple of days. It is not bulky and can we washed easily.”

Helpful Report

Posted 1 year ago

“Lovely products albeit the wood chips very easily. Terrible delivery experience (third party).”

Helpful Report

Posted 1 year ago

Hi Struan, Thank you for taking the time to leave us a review! We are so sorry to hear that you have had this experience. We do appreciate all feedback that we receive from our customers as this helps us to improve our services. Your feedback will be reviewed internally so that we can look into our current processes. Best wishes Snuz CE Team

Posted 1 year ago

Snuz is rated 4.1 based on 313 reviews