Snuz Reviews

Name: Snuz
Address: The Green, Stratford-Upon-Avon, Warwickshire
Rating: 4.06

4.1 Rating 312 Reviews

75 %

of reviewers recommend Snuz

4.1

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 145 6536

Location:

The Green,
Stratford-Upon-Avon
Warwickshire
CV37 0JE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I am a Snüz customer from Bulgaria, and my wife and I are expecting our first child—a baby boy. We decided to purchase baby furniture from Snüz, as it is marketed as high-standard quality. Locally, the entire package cost us 4,200 BGN, which is a significant amount, especially considering the average monthly salary in Bulgaria is around 2,200 BGN. This makes the furniture nearly twice the cost of what most people earn in a month. For the price we paid, I would rate the product 2 out of 5 stars. The fitment of panels and components is extremely poor, with pieces that don’t align easily and an assembly process that is far from straightforward. When comparing Snüz to mid-range furniture brands like IKEA or Jysk, Snüz is undoubtedly disappointing. While I do appreciate the product design, which stands out compared to other options on the market, the overall quality and user experience fall far short of expectations, especially at this price point.”

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Posted 6 days ago

“Do not think of buying any products if outside of UK! Everything you have to order- new or for replacement - comes with MASSIVE import charges. I paid 33% in charges on top of what I paid. Not worth it at all, and no mention of this at any time during purchase. Most other stores take on the charges themselves. Really disappointing for new parents that already have so much expenses - and zero help from customer service.”

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Posted 1 month ago

Thank you so much for taking the time to leave us a review. We are so sorry to see you were charged high import prices! For orders outside of the UK, the customer is now responsible for all duties, taxes and custom clearance. We do recommend contacting your local custom clearance for more information on customs charges. LGS CE Team.

Posted 1 month ago

“The crib itself is lovely, no complaints on that front. However, on 2 occasions now I have ordered something from Snuz on what is advertised as next day delivery, and both times they have taken atleast 3 days to arrive and both times it took me to contact them and ask where my item is otherwise it would have probably taken even longer. My advice would be to not rely on the next day delivery and if you need something sooner shop elsewhere.”

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Posted 2 months ago

“My mother in law brought me and my partner this with the snuz pod and mattress protector… I was really looking forward to using it but when putting new batteries in for the first time today it doesn't turn on, make noise or light up :( I got rid of the box when I was setting up baby’s room so don’t believe I can ether return.”

Helpful Report

Posted 3 months ago

Hi Rachel, Thank you for taking the time to leave us a review. We are so sorry to hear that you have experienced this issue! Please do get in touch with our customer care team on direct@snuz.co.uk and they will get this resolved for you. Best wishes Snuz CE Team

Posted 2 months ago

“It’s very light, looks nice, however any weight on the ends, the basket flips up, seems very insecure and will look to return. Question it’s safety to be honest.”

Helpful Report

Posted 3 months ago

Hi Liam, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our customer care team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 months ago

“We bought another one for our second child -that's how good we think it is.”

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Posted 4 months ago

Thank you for leaving us such a great review! we are so pleased that you have chosen to re purchase with us! This is great to see.

Posted 3 months ago

“Good product. In ireland product more expensive due to customs from UK being outside of EU.”

Helpful Report

Posted 4 months ago

Hi Declan, Thank you for taking the time to leave us a review! We are so pleased that you are happy with your purchase. We are sorry to hear that customs were expensive on this occasion, sadly these prices are outside of our control but we will of course look into this with the courier. Best wishes Snuz CE Team

Posted 3 months ago

“I will never shop at yours and would not recommend you to anyone. Customers need to stay well away from you. Your customer service does not exist and you are extremely dishonest. I mistakenly made a duplicate purchase on your website, returned the item, and the next day, you still have not issued me a refund one month later. Give me my money back.”

Helpful Report

Posted 4 months ago

Hi Alistair, Thank you for taking the time to leave us a review. We are so sorry to hear about your recent experience with us. We do appreciate all feedback that we receive from our customers as this does help us to improve both our products and service. Please get in touch with our Customer Care Team on direct@snuz.co.uk so that this can be reviewed and resolved for you as quickly as possible. Best wishes Snuz CE Team

Posted 3 months ago

“Packaging arrived damage for the bedsheets”

Helpful Report

Posted 4 months ago

Hi Ellie, Thank you for taking the time to leave us a review. We are so sorry to hear this! We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk so this can be resolved as quickly as possible for you. Best wishes Snuz CE Team

Posted 3 months ago

“Very good co sleeping bed, and delivery was very fast too! I am very happy with the overall experience with the brand”

Helpful Report

(Store) - Posted 6 months ago

“Bought and paid for Snuzpod4 on 8/5/24. PayPal account shows money taken. Order confirmation received. Next day delivery promised. 2 days later - nothing received, no messages or confirmation of product out for delivery. Messaged via website. No response. Called the number on their website 0800 145 6536, no answer, recorded message says call another time. Same message when I did. Number given on reviews.co.uk 01386 791023 - when dialled get message it doesn't exist. IS THIS A SCAM?”

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Posted 6 months ago

“Bought this new mattress for our latest grandchild to fit to an existing Snuz Pod. Quality is every bit as good as the first one. Would certainly recommend”

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(Store) - Posted 6 months ago

“Bought as a gift, so not yet used. Arrived in time stated and in perfect order. Looks great.”

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Posted 6 months ago

“We were looking for a contemporary cot bed that would last a few years and not cost the earth. We found it in Snüz ... stylish, price comparable with a big Scandinavian retailer and has the scope to last for the next several years. We chose walnut, but the range would please every need. It was easy to contact the company and delivery was painless. The only downside was not being able to find a stockist who could show us before we bought. But we bought anyway and are pleased that we did.”

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Posted 7 months ago

“Excellent - fast efficient service and delivery.”

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(Store) - Posted 7 months ago

“Never arrived!!!”

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Posted 7 months ago

“Terrible customer service. Also terrible packaging and on of my pieces came cracked. Another piece doesn’t do as it should. The product it’s self is a 3/5 but the service is so bad it has to be 1/5 overall.”

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Posted 7 months ago

“I ordered and payed next day delivery of 2 things and one of them was delivered wrong! And I needed it urgently...honnestly the saying that crossed my head was...you had ONE job...and you did it poorly Only reason I am giving 2 stars is the lady at the customer service was nice and helpful... Also, ordered again fitted sheets almost a week ago and no sign of them, so just left to wonder when and what will be delivered this time”

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Posted 7 months ago

“The best sleep bags, would never use another brand. They are so worth the price, the nappy chnage feature is so helpful and they fit really well around the neck. I wash them so often and they are still perfect!”

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(Store) - Posted 7 months ago

“Excellent service.great quality items and delivery service also excellent with updates including tracking information 👍”

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(Store) - Posted 7 months ago

Snuz is rated 4.1 based on 312 reviews