Snakehive Reviews

Name: Snakehive
Address: Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Dorking
Rating: 4.83

4.8 Rating 29,350 Reviews

96 %

of reviewers recommend Snakehive

4.8

Based on 29,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Snakehive:

SNAKEHIVE: IT'S WHAT'S INSIDE THAT COUNTS.

We believe that wealth is in the mind, not the wallet, and we choose substance over style every time. Whether it’s products or people, it’s simply what’s inside that counts.

Visit Website

Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne Court, Dorking Office Park, Station Road
Dorking
RH4 1HJ

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Snakehive 5 star review on 5th October 2024

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vintage wallet case . The case made from genuine leather with slots for 3 credit cards, worth every penny,or should I say pound. Will definitely use this company again. All in all everything 100%.”

Helpful Report

Posted 1 year ago

“I'd used a Snakehive vintage leather wallet on my last iPhone, so when I changed phones, I needed a new case but only because Apple changed the phone size. Nothing wrong with the wallet whatsoever. It's still working fine. If your phone lasts long enough, you'll experience a wonderful patina developing on these Snakehive wallets over a few years of use. Now I'll have to start over again ... I've passed the original Snakehive to my mother in law and she's absolutely delighted with it. She told me that she can remember when things were made to last. Luckily, a few things still are. You'll see if you buy one of these. Customer service ... Again, top marks. I had a colourway query and the answer came back the same morning. A very friendly real life human doing the right thing for customers – you know, like actually answering the question. Old school, in a good way. Delivery – perfect – arrived next day, well packaged. Hats off to Royal Mail too on that. Price – hmm, around the cost of a takeaway but probably a little better for you.”

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Posted 1 year ago

“Really great product! Looks stylish and feels good quality”

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Posted 1 year ago

“Lovely leather phone case in teal & phone screen protector for my new Samsung S22. Case & screen protector delivered promptly & fit the phone perfectly. Thank you.”

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Posted 1 year ago

“The phone case was a gift so I cannot comment on the price. However, the product itself is first class - worth the price whatever. Customer Service is efficient and fast. All round recommended..”

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Posted 1 year ago

“Just received my phone case,so pleased looks really classy, chose navy with rose gold initials.Phone and cards fit in brilliantly and congratulations on your customer service, the quick and helpful advice was amazing!”

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Posted 1 year ago

“Desigmed to fail at magnetic latch. All other threads strong, lat h threads fell apart after just over a year. They state normal wear, rest of case in great shape, never got wet or hard use. Leather belts,shoes,coats last for years because they use the proper type of thread for a moving piece. This item uses cheap wro g thread amd when it fails as planned they offer a few percent off a replacement. Alot of money for not much more than a years use.”

Helpful Report

Posted 1 year ago

Hi Jeffrey, Thank you for taking the time to leave us a review. As our team let you know in our private communication we have passed this on to our Product dev team looking to improve our design and stitching as much as possible. Furthermore, we have launched a redesigned version of the magnetic clasp as we love actioning customer feedback. We're sorry to hear you've been disappointed. We understand completely where you're coming from and we empathise. As our policy stands at the moment we do offer a standard 12-month manufacturing warranty and for some of our newer models we offer a 25-year warranty and a 2-year warranty. Regretfully anything beyond that does classify as normal wear and tear depending on the use of the case by each individual. We do wish we could be of more help here. It is our understanding that the Customer Care team in an effort to rectify our relationship offered you 2 discounts, an initial discount which is part of our policy and then upgraded that discount significantly as a gesture of goodwill. However we do appreciate this is not the solution you wanted and again, we do wish we could be of more help here. If in the future you upgrade to one of our models covered by our 25-year lifetime warranty please rest assured this won't happen again. We truly wish we haven't lost you as a customer. Thank you again for your feedback, we always try to strive for better. Team Snakehive

Posted 1 year ago

“My new Sakehive phone cover has just arrived and I have to say the quality is lovely. Feels very robust and the fit for the phone feels very secure. Delivery was next day so you can't really get much better than that.”

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Posted 1 year ago

“Love the feel, durability, look and classiness of my new snake hive mobile phone case”

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Posted 1 year ago

“Excellent love the grey colour”

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Posted 1 year ago

“Excellent quality Delivered as stated Love teal colour”

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Posted 1 year ago

“Good quality product, fast delivery, simple ordering process. A happy customer :)”

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Posted 1 year ago

“All I can say is wow!!!! Amazing case, quick delivery and the quality is fantastic”

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Posted 1 year ago

“Brilliant products, never had any issues at all & this is why I have purchased my second Snakehive case. Delivery is speedy and I have never had to return a product. Only difference from last time is there was no polishing cloth with this case.”

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Posted 1 year ago

“Love this bottle green case! Beautiful, quality product. This is my second one. The first held on for a year after being backed over by a car in the rain.”

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Posted 1 year ago

“The red leather is a lovely colour and the case fits my iPhone 14 Pro perfectly. The rim around the camera’s do well at protecting them too.”

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Posted 1 year ago

“Lovely item, exactly as described - thank you”

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Posted 1 year ago

“Love my new vintage leather wallet phone case. You can feel the quality as soon as you touch it. It has that proper leather smell to it and feels beautifully sturdy. Well worth the price. Customer service is fab, good communications and the fact that I can register my phone case for an extended warranty is a plus.”

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Posted 1 year ago

“Beautifully made, kid leather iPhone case. quick and easy-to-use website. fast delivery. what more could you want? Totally recommend.”

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Posted 1 year ago

“Been using you for years, great quality”

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Posted 1 year ago

Snakehive is rated 4.8 based on 29,350 reviews