“A great online store that retains a quintessential country shop feel. Competitive prices and helpful staff, would recommend using them for any country clothing requirements.”
“Excellent product and competitive pricing, but where they excel is customer service, the personalised message on each compliment slip enclosed with the order is such a personal touch and so welcomed in this new world of anonymous internet shopping.”
“Incredible customer service they really seem to care and I’ve never seen the level from any other shop, will definitely consider buying from them again”
“I purchased a barbour beacon jacket but it was to small , spoke to Stephen who arranged a hassle free replacement, highly recommended, would definitely use again .”
“I ordered beadnell jacket at August 16th, I don't know where my parcel is until now. Today is 19th September (Korea time). I mailed several times. The answer is to wait and be patient.
Am I too impatient ? How long do I have to wait to get my parcel?
Seoul, South Korea.”
“Usually, I don't write reviews online, but my shopping journey here was truly wonderful and gave me a firsthand experience of British gentlemen's style. I'm from Taiwan, and during this cross-border shopping experience, when my expressions weren't smooth, Stephen would perfectly convey the meaning behind my metaphors, leaving me pleasantly surprised and trusting. Moreover, his response time was not sluggish.
The overall shopping experience was very comfortable, and before shipping, they even neatly organized everything! When I opened the purchased hat and coat, I found that the clothes had just been freshly waxed, which was truly amazing.”
“Nice customer service - ordered a jacket which I had to return to exchange for a different size. The process was smooth and swift. Very satisfied with the quality of the jacket as well.”
“My name is Todd, and I purchase regularly from luxury sites online, However, no one has ever been as kind, as personal, as expedient as Mr. Smyths . I’m in New York, but you would’ve thought that this man has known me from down the street for our entire lives. Every opportunity I will purchase from his family and him before any other. I cannot thank them enough.”
Todd, I really appreciate this excellent customer review.
It's what keeps me trying to always do better.
Many sincere thanks, and very best wishes,
Most sincerely,
Stephen
“So glad I purchased my Barbour wax jacket, superb quality and just purchased the hood and scarf, Customer Service is excellent and would definitely recommend and I will buy again”
“A fantastic gentleman and business to do business with. Customer loyalty counts for something with Smyths which means I return again and again.
As ever Stephen, thanks!!”
