“Never got my item because shipment delivery took way longer than expected and it made it after my departure to sign upon delivery which impeded the item to be left in our locker room. Attempted to send an email on Feb 10th in order to allow its delivery with no signature, requested by the dispatcher without reply. The intention of personalized delivery was nice, but it complicated the process after a very slow delivery timeframe by the shipping price paid compared to many purchases from EU, UK, Australia, Asia, etc
Here is the email body, FYR:
“ However, I was wondering if you could possible contact the Royal Mail and see if we can derogate the delivery confirmation/signature or if a relative can collect my parcel from the USPS office in which they returned it, after my departure abroad on Jan 29th.
After contacting them, they only gave me the option to schedule re-delivery to the leasing office of the complex (same address, not to apt) despite the heads up given in advance to them, the second attempt on Feb 3rd, was not made in the mentioned / agreed way, but the exact same one by default with nobody to receive it.
The USPS customer service took my request and signed the case the # 60294184, but it was apparently not followed after all.
See if there is any way they (RY) can support us on this matter.”
Regards,
Diego”
“I live in Norway and ordered 3 fishing rod bags to be used on several packrafts. the service of Smyths Country Sport is absolutely fantastic we got our rod bags delivered quickly easily and without any problems, we are super happy with our rod bags. Thank you very much for an outstanding service Smyths Country Sport.”
“Excellent service all round. Stephen answered my query really speedily and in a very friendly manner.
My jacket arrived quickly, great product and packaging and the postage costs were so low. I would recommend this company 100%.”
“Amazing prices and delivery time.
Will only be using smyths in the future for any of my Barbour needs.
I can not say enough for this company, i ordered 2 items on the same day but separately, the first item arrived before time and was perfect! The second I was worried about as it had not come, so I contacted smyths and within 30mins I had a response explaining how since brexit this had been a problem.
The second item arrived the day after.
😊”
“I bought a flat cap in October of 2023 and lost it on a train in the United States. Needless to say, I was sadden over the situation. It reached out to Stephen, and he took care of it! As Stephen says in his emails, “It’s great to be alive!” Great people and wonderful customer service.”
“absolute top class customer care had a small problem they sorted it out instantly could not be better with regards to customer satisfaction top notch all round should get 10 stars”
“Great items at great prices. Ordered from south East England and the parcel arrived within a few days. Hand written note in package was a nice gesture.”
“The Barbour 'Skyfall' jacket arrived promptly with a nice handwritten note from Stephen Smyth (a nice touch), the size (L) fits me (42" chest) very well. I am very pleased with both the jacket and the level of service. I would have no hesitation in doing business again with Smyths Country Sport. Excellent job.
I live in the UK.”
