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Smartwater Testing Ltd Reviews

4.8 Rating 873 Reviews
97 %
of reviewers recommend Smartwater Testing Ltd
4.8
Based on 873 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Anonymous
Anonymous  // 01/01/2019
Excellent service. Easy to follow instructions all the way. Inc delivery and collection.
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Posted 4 years ago
Excellent service. Easy to follow instructions all the way. Inc delivery and collection.
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Posted 4 years ago
Excellent service. Easy to follow instructions all the way. Inc delivery and collection.
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Posted 4 years ago
Excellent service. Easy to follow instructions all the way. Inc delivery and collection.
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Posted 4 years ago
Excellent service. Easy to follow instructions all the way. Inc delivery and collection.
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Posted 4 years ago
Easy to order Easy to test, with video how to do help Easy to send back to the lab And results back promptly Excellent service
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Posted 4 years ago
A very smooth submission of water samples for legionella testing
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Posted 4 years ago
Test easy to do and prompt reply within time period promised Excellent
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Posted 4 years ago
As a small church and community centre we were worried about the impact of the coronavirus lockdown and closure on our water supply. Smartwater testing provided an efficient, reliable and cost effective service. We would recommend them to anyone with similar concerns.
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Posted 4 years ago
Very simple with good instructions. Efficient service.
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Posted 4 years ago
The website was very easy to use and everything happened as the instructions said it would. Very efficient service. Would definitely use again next year and recommend to colleagues.
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Posted 4 years ago
Test results arrived on time and any questions I had were answered quickly
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Posted 4 years ago
When I was asked to get a test done I thought that’s going to be more money and time wasted but I’m so happy how well things have worked out. Very happy with the service, Thank you
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Posted 4 years ago
Once connected the process was simple enough with chat line to clarify anything. gratifying to receive the negative (no Legionella) result and reassure users of the church. however I guess we are hooked now in another year. But if we are regularly using the premises it is not likely to be an issue. Like many other systems you will be inviting us for a further test. . As a small community it has been a huge cost with other covid measures. Thank you anyway for making the test happen.
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Posted 4 years ago
Everything went according to plan, collection of completed 3samples was within 2 hours of requesting courier. Test results back within stated timeline.
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Posted 4 years ago
Thank you for a very efficient testing service. Easy to understand the process and requirements with excellent support for sampling and testing.
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Posted 4 years ago
Thank you for a very efficient and easy to use service
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Posted 4 years ago
Thank you for a very efficient and easy to use service.
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Posted 4 years ago
The actual process of collecting samples was fine, instructions clear and collection by courier was excellent. I am giving 4 stars on that basis. Dropped a star as they initially packed the wrong consignment - some other site's package came to me and mine went to the other site. Simple mistake to make - they just put the consignment in the wrong box. I phoned them up and they remedied and I got a replacement kit by First Class post the very next day. So all good.
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Posted 4 years ago
Good service
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Posted 4 years ago
Smartwater Testing Ltd is rated 4.8 based on 873 reviews