Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.84

4.8 Rating 873 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.8

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Great service!”

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Posted 4 years ago

“Very quick service”

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Posted 4 years ago

“I have to say that whilst the purchase of the kit was easy - the subsequent communication with you to arrange the collection of the samples was not good. The automated service on the website did not work and other forms of communication were fruitless. It took many attempts and several days to resolve this. Fortunately we make it a practice not to sample our supply until we have organised a collection date - if we had the the collection would have exceeded best practice collection period. The issuing of the certificate was completed efficiently”

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Posted 4 years ago

Hi Tony, thank you for your feedback and I'm very sorry you had some issues. The automated collection booking system on our website does work (it's used numerous times a day) but maybe you have an internal filter that blocks it from opening? We've known this to be the case previously. The instructions that are included in the testing kit also provide an email address in order to book a collection which you used and you asked us to book to a collection for the following day which we did. I'm not sure why you say, therefore, that other forms of communication were fruitless and it took several days to resolve? That appears to simply not be true.

Posted 4 years ago

“Really happy about the service. It gives me confidence that my rental property is Legionella-free.”

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Posted 4 years ago

“great service and prompt”

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Posted 4 years ago

“Fast speedy service. Easy to follow instructions and very good communication and pick up service.”

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Posted 4 years ago

“all went well, easy and no issues”

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Posted 4 years ago

“Very efficient and swift service. Thank you very much.”

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Posted 4 years ago

“Great service. Easy to follow instructions. Courier collects samples on time. We have been using this service for 2 years now at Both our GP Practices. Highly Recommend.”

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Posted 4 years ago

“Simple and easy to use. Gives you peace of mind for a very small amount of money.”

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Posted 4 years ago

“Very easy to use.”

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Posted 4 years ago

“It was so easy to do and the instructions where easy to follow would recommend to any company to use your system. the price was very good, defiantly us the Smartwater testing again.”

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Posted 5 years ago

“Prompt service, simple process, smooth collection and timely certification. Many thanks”

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Posted 5 years ago

“Very professional. sent me expiry reminder. received package for testing and picked by courier. result sent with a couple of weeks via email.”

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Posted 5 years ago

“Very helpful, responded promptly when I left messages.”

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Posted 5 years ago

“very good straight forward no problems”

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Posted 5 years ago

“This is the second time we have used Smartwater Testing and very impressed with the service. Quick, efficient and when the original testing kit did not arrive they soon sent a replacement out.”

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Posted 5 years ago

“Easy to understand website, easy to use kit with a streamlined collection service and quick and easy results! Will use again and again”

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Posted 5 years ago

“Prompt reliable and efficient service”

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Posted 5 years ago

“The process is so simple and easy. Smartwater testing sent the kit, picked up as agreed and issued the results. Seamless.”

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Posted 5 years ago

Smartwater Testing Ltd is rated 4.8 based on 873 reviews