Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.84

4.8 Rating 873 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.8

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

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“I informed the company that I had undertaken the sampling and booked the courier. (Booked before noon). I was told that the samples would be collected that day. I was a bit anxious when I was informed the following morning that the samples had not been collected. When I reported this, I was told simply that the courier must have run out of time and indeed the samples were collected were collected later that day. However, I just think it would be useful to have been made aware that it was not crucial to the testing process as to when the collection took place. Otherwise, having used Smartwater testing for some years, I have overall found them to be reliable and efficient.”

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Posted 3 years ago

“Good service Very simple and efficient service easy to use. Highly recommend”

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Posted 3 years ago

“Ordered the kit on the 10/2/2021. Sent my samples off shortly after that and still haven't heard back if all is ok. Had an email on 16/03/2021 (over a month later!) stating they had received the package but that's it. Don't think I will be using them again as it has taken over 2 months to complete when they advertise it takes 2 weeks!”

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Posted 3 years ago

Hi, your sample was received on 16th March and the certificate issued on 26th March; 10 days. All our samples are delivered to our lab the next working day so you could not have posted your sample until 15th March. I'm sorry you are not happy but the service provided to you is as advertised.

Posted 3 years ago

“Does what it says on the tin (website). Harvey very helpful on the chat”

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Posted 3 years ago

“This is an excellent service, simple to follow instructions and smartwater will do the rest for you.”

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Posted 3 years ago

“Simple procedure with clear instructions. Quick results and reasonably priced. I was kept informed at each stage of the process. Absolutely great service”

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Posted 3 years ago

“Would be 5 star except you don’t do TVCs. Otherwise excellent”

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Posted 3 years ago

“Very efficient service good video instructions easy to use sensible pricing”

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Posted 3 years ago

“very fast, no problems at tall.”

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Posted 3 years ago

“The system for ordering the kit was quite straight forward. Instructions on using the kit was simple and the collection of the samples was very quick. We received the results and certificate about a week later. All very satisfactory.”

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Posted 3 years ago

“Whole process very easy from ordering, taking samples, collection and receiving results.”

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Posted 3 years ago

“A very efficient testing service.”

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Posted 3 years ago

“Great service thanks”

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Posted 3 years ago

“Great service, all done very quickly and easily. Will use again.”

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Posted 3 years ago

“Very easy & simple process”

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Posted 3 years ago

“Absolutely wonderful service. So quick and efficient We don’t have to worry anymore”

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Posted 3 years ago

“Great service, I first contacted Smartwater Testing and communicated with Seb Ward who explained the process and answered all my questions effectively. The process from ordering the bottles to receipt of test certificates was fast and efficient. The test certs would not show on my computer and I had to email Smartwater, once again Seb replied immediately and provided the certificates. Highly recommend this service”

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Posted 3 years ago

“Easy to use. Prompt receipt of kit and results.”

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Posted 3 years ago

“It's so effortless to stay compliant with using Smartwater Testing. Fast despatch, cost effective and turnaround is so efficient. We get a reminder every year and it's so straight forward to complete. It gives us one less think to think about! They are great and highly recommend! 5*****”

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Posted 3 years ago

“I have been using Smart Water Testing for several years, biannually. I am impressed as to how well the process works. The empty sample bottles are delivered & collected promptly. When the results are ready, an email arrives to prompt you to download the certificate off line. The whole process was well orchestrated & hassle-free.”

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Posted 3 years ago

Smartwater Testing Ltd is rated 4.8 based on 873 reviews