Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.84

4.8 Rating 873 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.8

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After finding out we needed to test our water we had to find a reliable and professional service who could do this at an acceptable price as we are a small charity. Smartwater Testing fitted that bill and we decided to go with the flow. We sent off for the kit and the kit was sent very promptly. We then did the testing following the very excellent instructions that came with the kit. We then sent our water samples off and within two weeks we got our certificate. So thanks very much for your fast and efficient service.”

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Posted 4 months ago

“EXCELLENT SERVICE AND THE WHOLE PROCESS WAS VERY STRIGHTFORWARD”

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Posted 5 months ago

“simple process and quick results ,Exactly what you need”

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Posted 5 months ago

“Great service”

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Posted 5 months ago

“Very efficient & prompt service, well recommended”

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Posted 5 months ago

“Professional and easy to use service to stay compliant. Efficient and affordable. Highly recommend.”

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Posted 5 months ago

“Very easy to order kits and the prices are very reasonable and include certificate if all clear Package arrived quickly and very easy to order kits and the prices are very reasonable and include certificate if all clear Package arrived quickly and easy to follow instructions.Very easy to oder kits and the prices are very reasonable and include certificate if all clear Package arrived quickly and easy to follow instructions. Will be using company again Thanks Andrew Robb Will be using company again Thanks Andrew Robb”

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Posted 5 months ago

“Quick turnround. Very professional”

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Posted 5 months ago

“Easy, quick and reliable! This is our third smart water testing and i can highly recommend.”

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Posted 5 months ago

“5 out of 5 Straight forward and easy to understand sampling, and the complete test was finished in under 2minutes. Everything is included, including the return label and packaging. Will definitely use Smartwater Testing again. Recommended.”

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Posted 5 months ago

“This is a very effective service! Thanks”

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Posted 5 months ago

“Excellent service, quick and extremely easy!”

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Posted 5 months ago

“Very fast results and straight forward to test”

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Posted 5 months ago

“We conducted 3 Legionella tests with Smartwater Testing and found the process straightforward and good value for money. We had an issue with getting the tests collected as the courier company were unreliable but Smartwater testing did eventually provide an alternative.”

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Posted 5 months ago

“Very easy to use, clear instructions and prompt service.”

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Posted 6 months ago

“Easy instruction to follow.”

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Posted 6 months ago

“I am a Landlord and recently decided to use Smartwater Testing as part of my property water safedy checks. The process from start to finish is really efficient and easy to use with clear instructions and updates at every step. It really is a brillant seamless service. I will be using them for all water testing going forward. It's nice that the cost reasonable also !”

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Posted 6 months ago

“Quick easy and a good price. Everything explained and easy to follow. Would certainly recommend.”

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Posted 6 months ago

“Given the time-sensitive nature of your testing process: I wanted to book a collection (from my place of work) and, once confirmed, fill the sample bottle early on the date of collection. You make this difficult because the booking form requires that the customer declare that they have already taken the sample before requesting a collection. Imagine a scenario where the customer complies by filling the sample bottle before booking a collection then being notified that the collection date will be tomorrow. That's at least 24 hours wasted out of the 48 hour window for testing. I'd suggest that you remove this declaration from the form. Perhaps replace it with an acknowledgement that the customer is responsible if the sample isn't ready at collection time.”

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Posted 6 months ago

Hi Alan, thanks for your feedback. The scenario that you explain, providing you follow all of our instructions, still works and enables samples to arrive at our laboratory within 48 hours. Indeed we also ask you to confirm that the 'collection will either be made the same or next working day' when booking the collection. All courier collections are delivered to our laboratory the next working day so there is no issue or need to change the online collection form.

Posted 6 months ago

“Very good efficient service”

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Posted 6 months ago

Smartwater Testing Ltd is rated 4.8 based on 873 reviews