Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.84

4.8 Rating 873 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.8

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use website & ordering system. However, the couriers you use to collect the samples are far from competent. They sat on the roadside and took a photo of the building, insisting that there was no one here to collect from. Then tried to charge us. We have CCTV & were able to check & clarify that no courier knocked to collect the sample. The next day, same company came to collect even though it had then been sent by post....i'd change the company as they put you in a bad light.”

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Posted 1 year ago

“The process steps to follow were very clear and the entire process was completed as described. A good and efficient service. Have used before and would use again.”

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Posted 1 year ago

“Great instructions and really simple to carry out. Good options for returning sample!! Highly recommend.”

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Posted 1 year ago

“Professional & efficient”

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Posted 1 year ago

“Hi. I have not received an email certificate. Can you help with that? Thanks”

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Posted 1 year ago

“Great advice, fast service.”

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Posted 1 year ago

“5outof5😀 will definitely use next year again...”

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Posted 1 year ago

“Not very helpful Having to pay for a hard copy certificate to be sent out and no one answer the phone with any queries”

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Posted 1 year ago

We're confused by your review; You had the option to buy a hard copy certificate during the checkout but you chose not to. We are quite happy to send you a hard copy certificate after the event but we charge a small amount for doing so (the same amount as we charge if you ordered one whilst placing your original order). To then provide a negative review is very harsh and unfair. Additionally all our calls are logged and we have not received any from you and neither have you left a message so we could call you back. Very bewildering!

Posted 1 year ago

“This was a new requirement for me as a new landlord, I found the instructions easy to follow and the outcome satisfactory.”

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Posted 1 year ago

“You should part company with the delivery system you use for delivery of package. They are not trustworthy and dishonest. They lied that they came to the house which was boldly written but they did not come to the two houses which are care homes. They also lied that no one was at home when the care home is open 24/7. I am not impressed by this method as it caused me a lot of stressful time. In the end, I had to drop off the sample at the post office.”

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Posted 1 year ago

We appreciate your comments and hope you can appreciate that every courier has (mostly) good and bad drivers. Unfortunately you got a bad one and we can only apologise. We always feed your comments back to our courier service who, in turn, speak to the drivers and take action where necessary. We are please you were able to get your samples to us using an alternative method and apologise again for the inconvenience and stressed caused.

Posted 1 year ago

“Full explanation and clear instructions. Very good information support including video brief and then easy to use courier service. In all a trouble free experience with certificated results within 2 weeks at a good vale price to provide the thumbs up for our property.”

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Posted 1 year ago

“Very well explained instructions with a quick turn around.”

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Posted 1 year ago

“Excellent, efficient service”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“I would highly recommend Smartwater Testing. It was so very easy to order the kit and the instructions were easy to understand and carry out.”

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Posted 1 year ago

“Hi would been nice get someone on ph help as I was told be 3 bottles only one came just wanted make sure I was doing it right as it was first time I know it explains it but would like to have been re assured thank you”

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Posted 1 year ago

“Very efficient, prompt service, thank you”

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Posted 1 year ago

“I found the product instructions easy to understand and apply. I have never encountered a serious issue since applying this product. Rating 5”

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Posted 1 year ago

“Quick easy to use.”

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Posted 1 year ago

“Prompt efficient service”

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Posted 1 year ago

Smartwater Testing Ltd is rated 4.8 based on 873 reviews