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www.Smartphone-Manual.com Reviews

4.3 Rating 3,954 Reviews
84 %
of reviewers recommend www.Smartphone-Manual.com
Company Reviews Metrics
4.3
Based on 3,954 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read www.Smartphone-Manual.com Reviews
www.Smartphone-Manual.com 5 star review on 15th October 2020
Edward
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Kenneth
Verified Buyer
“I ordered the manual almost two months ago and I still have not received it! Therefore I cannot comment regarding its content. I am very disappointed in the poor delivery service!”
Helpful Report
Posted 2 years ago
Hello On checking the order we sent with tracking number and this is telling me the order has been delivered.
Posted 2 years ago
Charles
Verified Buyer
“Never received the manual !!”
Helpful Report
Posted 2 years ago
Hello The order was sent around the time Royal mail had a cyber attack. This halted all international mail leaving the UK. Unfortunately seems a few of our customers orders have gone missing in the postal system. I will resend the order.
Posted 2 years ago
Anonymous
Verified Buyer
“I followed up for my order since I didn't get any kind of status other than thanking me for the order email. A few days later I asked for them to provide the tracking number. They emailed they were delayed due to a cyber attack with ransomware. I decided to cancel my order. Too bad, since it's hard to find printed and mailed manuals online.”
Helpful Report
Posted 2 years ago
Faye
Verified Buyer
“I have not received the Smartphone Manual. It was ordered almost a month ago. Order # 23000373W.”
Helpful Report
Posted 2 years ago
Hello The order was sent around the time Royal mail had a cyber attack. This halted all international mail leaving the UK. Unfortunately seems a few of our customers orders have gone missing in the postal system. I will resend the order.
Posted 2 years ago
Donald
Verified Buyer
“Never got Manual”
Helpful Report
Posted 2 years ago
Hello The order was sent around the time Royal mail had a cyber attack. This halted all international mail leaving the UK. Unfortunately seems a few of our customers orders have gone missing in the postal system. I will resend the order.
Posted 2 years ago
Christine
Verified Buyer
“We have not received either of them. W24225No tracking info or any way of knowing when it will arrive Christine longtin 602 329231”
Helpful Report
Posted 2 years ago
Hello Your order was in the postal system with Royal mail when they had a cyber attack back in January. This attack halted all international post. This was completely out of our hands. They have just started back shipping internationally so your order should arrive soon.
Posted 2 years ago
James
Verified Buyer
“I still have not received the smartphone manual that I ordered from you. Can you please make sure That I do receive it. This is very POOR customer service.”
Helpful Report
Posted 2 years ago
Hello Your order was in the postal system with Royal mail when they had a cyber attack back in January. This attack halted all international post. This was completely out of our hands. They have just started back shipping internationally so your order should arrive soon.
Posted 2 years ago
Jack
Verified Buyer
“No chapter/topic list in front, no index in the back.”
Helpful Report
Posted 2 years ago
Hello The manual is published by Samsung we simply print the manual for you phone they make available on their website.
Posted 2 years ago
Audrey
Verified Buyer
“They took my money, $25.25, but I never received the manual. I've tried to send them a message; they have no phone, what do you think of that?, and do not reply to my messages. They're crooks. I would strangle the crooks if I could get my hands on them. Guess I'll have to call my credit card people and cancel. You all can go straight to HELL!!!!”
Helpful Report
Posted 2 years ago
Hello I am sorry you have not receive your order. I can assure you we are not crooks. We are in the UK and our telephone number is on our website. 01707273773(this is a UK number) I will resend your order has the first one seems to have gone missing in the postal system.
Posted 2 years ago
Arlington
Verified Buyer
“Did not receive it”
Helpful Report
Posted 2 years ago
Hello I will resend the order as the order seems to be missing in the postal system.
Posted 2 years ago
Fredrick
Verified Buyer
“As of January 13, 2023, I have not yet received it.”
Helpful Report
Posted 2 years ago
Hello I am sorry this order has not reached you. Over the month of December Royal Mail on several days were on strike and this delayed the movement of the post, But seems they have lost this order I will resend the order.
Posted 2 years ago
Mr Wood
Verified Buyer
“Ordered Dec12 and still have the manual”
Helpful Report
Posted 2 years ago
Hello I am sorry this has not arrived. Over the month of December Royal mail took several days of strike action. This delayed the movement of the post, but seems they have lost your order. I will resend the order.
Posted 2 years ago
Paul
Verified Buyer
“I still haven't received my manual. I keep contacting OTC to tell them I still don't have it but there hasn't been anything done about it so far. I paid $23.90 and so far nothing. The transaction date was Nov. 28, 2022. I would like to have my money returned to me.”
Helpful Report
Posted 2 years ago
Hello I will email you directly to check we have the correct address.
Posted 2 years ago
Theodore
Verified Buyer
“I ordered a manual on 11/24 /22 and still have it. order no. 22010289w”
Helpful Report
Posted 2 years ago
Hello I will email you directly to check we have the correct address.
Posted 2 years ago
Robert
Verified Buyer
“I still have not received my purchase. Now, I realize that is most probably down to striking postal staff, but you must have been aware of their ongoing industrial action! I was not aware that you would not be using private parcel delivery until it was `too late' ! Otherwise, I would not have ordered ! I strongly suggest that you re-send me via private parcel post ASAP. or at least refund my money !”
Helpful Report
Posted 2 years ago
Hello I will email you directly to check we have the correct address for you.
Posted 2 years ago
Edwin
Verified Buyer
“really nothing not even the basics”
Helpful Report
Posted 2 years ago
Hello The manual we sent you is the manual Nokia make available for your phone.
Posted 2 years ago
Catharine
Verified Buyer
“DID NOT HAVE "TEXTING"OR CHAT" IN THE INDEX OR IN THE MANUAL...I WANTED TO KNOW HOW TO SEND A PHOTO WITH A TEXT MESSAGE. OTHER INFO WAS NOT PRESENTED IN A SIMPLE CLEAR WAY TO THOSE OF US WHO DO NOT USE ELECTRONIC FORMATS”
Helpful Report
Posted 2 years ago
Hello I am sorry you found the manual unhelpful. we simply print the manual the manufacture make available for you phone.
Posted 2 years ago
John
Verified Buyer
“WHO COULD READ SUCH FINE SMALL PRINT??????????? Even large magnifying glass was insufficient,”
Helpful Report
Posted 2 years ago
Hello I am sorry I will resend the order in A4 size this will increase the size of the text.
Posted 2 years ago
Trevor
Verified Buyer
“It was the wrong book I ordered OppoA16s I got color os 11”
Helpful Report
Posted 2 years ago
Alice
Verified Buyer
“Need pictures and more visual. Didn't learn much.”
Helpful Report
Posted 2 years ago
Hello The manual we supply is the manual Samsung make available on their website for your phone.
Posted 2 years ago
www.Smartphone-Manual.com is rated 4.3 based on 3,954 reviews
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