“The price was right, delivery was fine it was the unacceptable delay in receiving the phone that caused an issue. The expectation for delivery should have been set more realistically. Correspondence with the service team needs to be sharper and not have built in delays,particularly on emails. Got there eventually and the product is excellent , as described.”
“Phone arrived in original box and as described.would have been 5* if the next delivery as promised on website happened rather than 2 day as outlined in email confirmation.”
“Ordered two, one arrived. Took order without advising not available due to supplier issue. Despite best efforts of sales item sat at despatch from 16:30 until following day.
Well pleased with the one that arrived, perfect condition and very well packed. Just disappointed with communications”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We’re glad to hear that you received great service and that the item matched your expectations. We apologize for the longer delivery time, and your feedback helps us continually improve our shipping processes.
We appreciate your support and look forward to serving you again in the future. If you have any questions or need assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Good range of choice. Item was dispatched quickly. Customer service was slow and had to email and use the online chat but a resolution was sorted. Awaiting partial refund.”
Dear Customer,
Thank you for your review and for highlighting the good range of choice and our quick dispatch! We're glad to hear that your item was shipped promptly.
We sincerely apologize for the delay you experienced with our customer service. Your feedback is important to us, and we are constantly working to improve our response times. Please be assured that your partial refund is being processed, and we appreciate your patience during this time.
If there's anything else we can assist you with, don’t hesitate to reach out.
Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“Straightforward transaction and reasonable price.Took quite a while to come,when opened it was on Los Angeles time zone is this why?
Bought a pristine phone a few nicks and scratches which I expect would have been highlighted as not making it pristine if roles were reversed and I was trying to sell the phone to them 🤷♂️not serious enough for me to return.Battery health 86%.”
Dear Reviewer,
Thank you for sharing your thoughts with us! We appreciate your feedback regarding the straightforward transaction and reasonable pricing. We strive to be transparent, and your insights help us improve.
We apologize for the delay in shipping and any confusion regarding the time zone. We understand that these details matter, and we’ll ensure better clarity in the future.
Regarding the condition of the phone, we appreciate your understanding, and we’ll take your comments into consideration as we work to enhance our descriptions. Your satisfaction is important to us, and we're here to help if you have any questions or need assistance.
Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your positive 4-star review! We're glad to hear that you experienced good customer service and appreciated our quick replies. It’s great to know that you found our prices reasonable, as we always aim to provide value to our customers.
Your feedback means a lot to us, and we look forward to serving you again in the future. If there's anything else we can do for you, just let us know!
Best regards,
The Smart Cellular Team
Dear William,
Thank you for your great 4-star review! We're glad to hear that you found our service to be good and our value commendable. We strive to provide the best experience possible, and we appreciate your understanding regarding the delivery time.
Your feedback is invaluable to us, and we hope to serve you even better in the future. If you have any questions or need assistance, please don't hesitate to reach out!
Best regards,
The Smart Cellular Team
“Very happy with both iPhones we bought.
Only issue is they came in separate shipments but the advice note said 1 shipment. Caused a brief concern.
Otherwise very happy.”
Dear Ray,
Thank you for your fantastic 4-star review! We're thrilled to hear that you're very happy with both iPhones you purchased. We apologize for any confusion caused by the separate shipments; we understand how that can lead to concerns.
Your feedback is important to us, and we're committed to improving our processes. If you have any further questions or need assistance, we're always here to help!
Best regards,
The Smart Cellular Team
Dear Glenn,
Thank you for your fantastic 4-star review! We are thrilled to hear that the phone is in excellent condition and perfectly meets your needs. Your satisfaction is very important to us, and we apologize for the slower delivery time that you experienced.
We appreciate your understanding and feedback, as it helps us improve. If you have any further questions or need assistance in the future, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Ordering was easy and simple with a good selection of devices on the website.
Payment was taken and order accepted, updates were given but progress was a bit slower than expected.
Tracking number took a while to be issued and royal mail tracking number appeared over a day later.
Delivery was next day as per website and the quality of the device was as given on the web.
Overall a good experience although progress updates could have been a little faster”
Dear Martin,
Thank you for your thoughtful 4-star review! We're delighted to hear that you found our ordering process easy and appreciated the selection of devices we offer. We genuinely strive to keep our customers informed throughout the process, and we apologize for the delay in updates and tracking information. Your feedback is important to us and helps us improve.
We're glad to know that your delivery was on time and that the device met your expectations in quality. We appreciate your understanding and hope to provide an even smoother experience next time.
Thank you once again for your feedback and support!
Best regards,
The Smart Cellular Team
“Price was good, delivery time was also good and the phone was in good condition. A couple of things had not been taken off from the previous user but overall good.”
Dear Customer,
Thank you for your great 4-star review! We’re thrilled to hear that you found our pricing and delivery time satisfactory, and that the phone arrived in good condition. We appreciate your understanding regarding the previous user's details and are always working to improve our processes.
Your feedback is invaluable, and we hope to serve you even better in the future. If there’s anything more we can assist you with, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Phone arrived in great condition for price. Small issue upgrading phone to latest software so had to pop into a shop to get this fixed as phone locked due to incomplete update but that was not really smart cellular's fault.”
Dear Customer,
Thank you for your thoughtful 4-star review! We're thrilled to hear that your phone arrived in great condition and that you found it to be a good value. We understand that software updates can sometimes be tricky, and we appreciate your understanding regarding the issue you encountered.
Your feedback is important to us, and we're here to help if you have any further questions or need assistance in the future. We hope to provide you with an even smoother experience next time!
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you for your excellent 4-star review! We're thrilled to hear that you had a positive experience with us. Your feedback means a lot, and we're always striving to improve our services.
If there's anything we can do to make your next experience a 5-star one, please don’t hesitate to reach out. We're here to help!
Best regards,
The Smart Cellular Team
“Wonderful service. Bought Samsung-S22 (pristine condition) Just had one issue - did not receive the box(original samsung box) which I paid for. But Frankie was so helpful to sort that issue - received the refund just on time. Otherwise the phone is excellent and my son is very happy with that.”
Dear Tamjid,
Thank you for your wonderful 4-star review! We're thrilled to hear that you're pleased with the Samsung S22 and that your son is enjoying it as well. We apologize for the inconvenience regarding the original box, but we're glad Frankie could assist you with a timely resolution.
Your feedback is important to us, and we appreciate you sharing your experience. If you need any further assistance or have any questions, please don't hesitate to get in touch.
Best regards,
The Smart Cellular Team
“Ordered an iPhone in pristine condition. Arrived not in 5 days but in 10 days. Otherwise there are no complaints. The phone is working. The battery is good.”
Dear Dmitry,
Thank you for your thoughtful 4-star review! We're glad to hear that your iPhone is in working order and that the battery is performing well. We apologize for the longer than expected delivery time and appreciate your understanding.
Your feedback is important to us as we strive to enhance our services. If you need any assistance or have further questions, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your lovely 4-star review! We’re happy to hear that you found our service to be simple and that your gift is on its way. We hope it meets your expectations once you open it!
If you have any questions or need assistance down the line, don't hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 4-star review! We're delighted to hear that your purchase arrived quickly and in good condition. Your satisfaction means a lot to us, and we truly appreciate your feedback.
If you have any questions or need assistance, please feel free to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We're glad to hear you found our handset to be a good value. We apologize for the slight delay in delivery and appreciate your understanding.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
