“The phone arrived and its condition was great, there was good communication during the delivery process was great. However the after sales service has let things down. My phone is not able to connect to the network making it unusable outside my home. All communications are subject to up to 48 hours to respond. I had a call to ask for this to be sorted out ASAP, no apology for the issue or any sense of urgency and here I am days later still waiting for it to be resolved one way or the other. It's all very well saying you provide an 18 month guarantee, but if when things go wrong it takes days to resolve then that is not great.”
Dear Matt,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that the phone arrived in great condition and that you received good communication during the delivery process.
However, we sincerely apologize for the inconvenience you’re experiencing with the network connectivity. We understand how frustrating it can be when things don’t work as expected, especially after a purchase. Your concerns regarding our after-sales service are noted, and we are actively reviewing our response times to better serve you and our customers in the future.
Please rest assured that we’re committed to resolving this issue as quickly as possible. We appreciate your patience during this process. If there’s anything further we can do to assist you, don’t hesitate to reach out.
Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
Dear Chris,
Thank you for your review! We're glad to hear you found our prices good and that the delivery was quick. We apologize for the inconvenience caused by the delayed refund process, as we strive to improve all aspects of your experience.
Your feedback is essential to us, and we will work on enhancing our refund process in the future. If you have any further concerns or questions, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Vinod,
Thank you for sharing your 3-star review! We appreciate your feedback on the value of your purchase, and we're sorry to hear that the delivery did not meet your expectations.
Your comments are valuable to us as we strive to enhance our services, including our delivery process. Please know that we are actively working to improve this aspect of our service. Should you have any further questions or require assistance, feel free to reach out anytime.
Best regards,
The Smart Cellular Team
Dear Graham,
Thank you for your honest 3-star review! We genuinely appreciate your patience during the delivery process, and we're glad to hear that you’re happy with the prestige of your new phone despite the wait.
Your feedback is invaluable to us, and we'll work to improve our delivery times in the future. If you have any questions or need assistance, please don't hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your 3-star review. We sincerely apologize for the slow service you experienced and appreciate your feedback. We are constantly working to improve our processes and your input is invaluable in helping us enhance our overall service.
If there's anything else we can assist you with, please don’t hesitate to reach out. We hope to have the opportunity to serve you better in the future.
Best regards,
The Smart Cellular Team
“Had originally given this company a 5 star review but iv had to do another and remove 2 stars reasons when I ordered my phone b4 christmas the wrong colour was sent I didn't mind too much because the phone was in brilliant condition it hadn't been factory reset I had to do that myself on contacting the company they said they where sorry if I was happy to keep they would refund me £10 which they never even after emailing on more than one occasion telling them I hadn't got it then asking me threw email to do a review for some air pods which guess what I never got either still sending emails offering other free gifts for reviews think it's a con to gain good reviews if I had recieved the things this company said I would I would of bought from them again but saying as nothing they said I was going to get came this is showing me the company isn't true to their word so will by pass in future going on some other reviews I think I got lucky with phone I got”
“It was an okay experience. I deducted two stars because delivery took longer than was promised and we received a blue iPhone instead of a black iPhone.”
Dear Valued Customer,
Thank you for sharing your thoughts in this 3-star review. We apologize for the delay in delivery and any confusion regarding the color of your iPhone. Your experience is important to us, and we appreciate your feedback as we continuously work to improve our services.
If there’s anything we can do to assist you further, please don’t hesitate to get in touch. We’re here to help!
Best regards,
The Smart Cellular Team
“Complete lack of communication from the company, their phone number sent out on emails is for “world pay”
None of this instills confidence in them at all.
It’s a shame as the phone I received was very good !!
Bought 13 promax in excellent condition, it really was, a few more light marks on the screen than expected and only 83percent battery life, but all genuine phone that’s never been opened or repaired so overall I am very happy with the phone!
A few tweaks and I would definitely use all the time!”
“A mixed review, was able to get a pristine condition XR phone at an excellent price, and for that thanks but.. The contract I read said delivery up to the 13th Jan', it never arrived on my wife's birthday the 12th, so was obviously disappointed. Waited to the 14th and rang customer services, gave them the exact customer number you sent to my phone, you could not trace it. Repeated what was on phone, it turned out you sent slightly wrong number, that was concerning. Then you call center stated problems with delivery, and likely receive it the following week, totally unsatisfactory! It actually arrived Fri'! Curtailing the element of surprise. Because of aforementioned, hence 3 stars!”
“My phone was delayed, two and a half weeks later my phone arrived, communication was okay but, the ear buds as compensation for the delay didn't arrive.
I paid for a pristine condition phone and I would not rate it as more than good, the screen is quite scratched, I am still waiting for a response.”
Dear Peter,
Thank you for your feedback. We're sorry to hear about the delay in receiving your phone and that the earbuds did not arrive as promised. We understand how important timely communication and order accuracy are to our customers.
We also regret that the phone did not meet your pristine condition expectations. Your concerns about the scratches and lack of response from our team have been noted, and we will address this promptly. Your satisfaction is our priority, and we appreciate your patience as we work to resolve these issues.
Thank you again for sharing your experience, and we hope to have the opportunity to make it right.
Best regards,
The Smart Cellular Team
“Overall, everything is fine. I deducted one star because the item is not in mint condition and has some minor scuffs around the rim. I also deducted another star because the delivery time was not as stated on the website; it took approximately a week to arrive.”
Dear Tara,
Thank you for your feedback and for taking the time to leave a 3-star review. We're glad to hear that, overall, your experience was fine, but we sincerely apologize for the condition of the item and the longer delivery time than expected.
We strive to provide products in the best possible condition and will address your concerns to improve our processes. Your input is invaluable and helps us enhance our services for all customers. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Best regards,
The Smart Cellular Team
“I ordered a phone on 28th Dec expecting the next day delivery as it states on the website.
It didn't arrive until 9th Jan. Not a huge wait but I didn't have an email to explain.
I asked for an update and got a basic reply that they had extended their delivery times. Ok, so then I waited, messaged again after a while to be told they were having some issues. I asked for a refund and the same day I had a message to say the phone had been posted.
The phone is good quality and I have no issues with it but the customer service leaves a bit to be desired.”
Dear Becky,
Thank you for sharing your experience with us through your 3-star review. We apologize for the delays and the lack of communication regarding your order. We understand how frustrating this can be and are sorry for any inconvenience it caused.
It’s wonderful to hear that you are satisfied with the quality of your new phone! Your feedback about customer service is duly noted, and we’re actively working on enhancing our communication with customers to ensure a smoother experience in the future.
Thank you for your understanding, and we hope to have the chance to serve you better next time!
Best regards,
The Smart Cellular Team
“I thought I was getting next day delivery but actually it was about one week.The phone was received in excellent condition( what was ordered).Imhad a question about the colour of the phone and the customer sales man I spoke to was very helpful.So far so good !”
Dear Judith,
Thank you for your review! We appreciate your feedback about the delivery timeframe. We strive to provide accurate estimates, and it's great to hear that you received your phone in excellent condition.
We're also pleased that our customer service team was able to assist you with your inquiry about the color. If you have any more questions or need assistance in the future, please feel free to reach out. We’re here to help!
Warm regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your feedback regarding your experience with Smart Cellular. We apologize for the slow delivery time and any delays in our replies. We understand how important timely communication is, and we’re working to improve in this area.
We appreciate your patience and are glad you received the product as described. If you have further questions or concerns, please feel free to reach out. We’re here to help and hope to serve you better in the future.
Best regards,
The Smart Cellular Team
Posted 1 month ago
Dear Reviewer,
Thank you for sharing your thoughts in your 3-star review. We apologize for the slow delivery and the delay in our response times. We understand how important prompt communication and efficient service are to our customers.
Your feedback is invaluable and will help us improve our processes moving forward. We appreciate your patience and hope you'll consider giving us another chance to serve you better in the future.
Best regards,
The Smart Cellular Team
“Good quality product. Delivered just in time.
Unfortunately I ordered a gold phone and received a blue?! Requested the correct colour but offered a small refund or exchange, I received neither!”
Dear Reviewer,
Thank you for taking the time to share your experience with Smart Cellular. We’re glad to hear that you found the product quality to be good and that it was delivered on time.
We sincerely apologize for the mix-up with your order and understand how frustrating this must be. Your feedback about the resolution process is important to us, and we’ll ensure it is addressed. Please know that our team is here to assist you moving forward.
If there's anything we can do to rectify the situation, don't hesitate to contact us. Your satisfaction is our priority, and we appreciate your understanding.
Best regards,
The Smart Cellular Team
“Initially had an awful experience where no communication about delays of delivery was made. After several contacts and correspondence the team was able to reassure me of my delivery. I was nervous at some point of being scammed but they proved themselves right.
My product came in tact and was okay in the end. I would urge the team to be transparent with delays and communicate effectively. Thanks”
“Took weeks to arrive; box and correct cable did not arrive at all.
48 hours delay inbetween every email response was painful trying to have a conversation to resolve.
Phone chasis was in good condition though.”
“The iPhone 16 Pro is in nearly new condition as advertised, communication was good and this combination would have elicited 5 stars but the fact that it took 5 weeks to delivery the phone has knocked it down to 3 stars.”
