“Don't be fooled by the impressive web page, and that where it ends.
I've waited one month and still nothing only emails saying it will be with you be the end of the week or middle of next week, email after email. I've sent and returned a lot of emails and you get the same information back emails saying same its with dispatch.
Requested refund on several occasions, I still get emails say my phone will be delivered ETC, ETC. This is now getting on for a one month and still know 10 day refund as promised, all you will get is, delay after delay , after delay.
I have been advised and now in communication with Trading Standards, so ensure you keep all your emails and correspondence, and just about to appoint my solicitor to return my monies and professional cost. " ALL BECAUSE THEY WONT ISSUE THE REFUND. This must be one on the worst ineffective companies I've ever used. The page is asking me to tick a box of how long its taken to get a refund, but it only goes up to 14 day”
Dear R,Thank you for taking the time to provide us with feedback regarding your experience with Smart Cellular. We truly appreciate your honesty and for bringing these issues to our attention.
We sincerely apologize for the inconvenience and frustration you have faced with the delay in receiving your refund. We understand how important it is to have a smooth and efficient process, and we regret that we have fallen short of your expectations.
We apologize for the constant emails that promised a delivery date but did not follow through. We understand that this has caused a great deal of frustration and uncertainty for you. We are truly sorry for the inconvenience caused by the delays in processing your refund.
We appreciate your patience and cooperation in keeping the emails and correspondences. We understand that you have already contacted Trading Standards and are considering legal action. We deeply regret that it has come to this point, and we sincerely apologize for any inconvenience or distress caused.
We assure you that we take your concerns seriously, and we are committed to resolving this matter promptly. We will do our best to expedite the refund process and ensure that this kind of incident does not happen in the future.
Once again, we apologize for the inconvenience, and we appreciate your feedback in helping us improve our services. If there is anything else we can do to rectify the situation, please do not hesitate to let us know.
“I strongly recommend đđĩđ˛ đĄđđ§đĨđĸđđĨđđđđđ¨đ. They helped me so much after already paying Ovation, who just took our money and did nothing for a year. I contacted them via email (đĄđļđđŋđŧđ°đŋđŽđ°đ¸đĩđđ¯@đ´đēđŽđļđšīŊĄđđŧđē) and they immediately showed results; they even guided me on what our best solution for our trade-in for a new vehicle would be with a lower approximate % and not to mention how well they informed you and explained to you everything that's going on with your credit. Huge thanks to Dylan and his crew for a job well done.
đ§đĩđ˛ đĄđđ§đĨđĸđđĨđđđđđ¨đ is definitely going to be my GO-TO hacker service from now on.
đŠđļđđļđ : đĒđĒđĒīŊĄ đĄđđ§đĨđĸđđĨđđđđđ¨đīŊĄ đđĸđ ”
Thank you so much, Kent, for your outstanding 5-star rating of Smart Cellular. We greatly appreciate your support and are thrilled to hear that you had a positive experience with us.. We understand how frustrating it can be when you invest in a service that fails to deliver, and we are glad that we were able to assist you promptly and effectively.
We truly value our customers and our goal is to always provide the best solutions for their needs. Dylan and our team are delighted to have been able to guide you through the process and inform you every step of the way.
Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you in the future.
“A bit of a delay from the advertised delivery date, but once queried Iphone was dispatched and received the next day, condition was spot on as described.”
Dear R,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and feedback. Your satisfaction is our top priority, and it's delightful to hear that you were pleased with the condition of the iPhone you received. We apologize for the slight delay in delivery compared to our advertised date, but we're glad we could promptly address your query and ensure a speedy dispatch.
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future and providing you with top-notch products and service.
“Hi there I have sent my iPad 12.9 pro M1 5G unlocked 256gig to be traded for a value of ÂŖ595.
In their website the good condition is valued at over 480 pounds whereas mine is immaculate no mark hardly used boxed in a perfect condition and they offered me 300 pounds.
Please guys avoid this company at any cost it not worth it wasting your time and energy with a dishonest company.”
Dear Juba,Thank you so much for taking the time to provide us with your feedback about your experience with Smart Cellular. We truly appreciate your input and apologize for any inconvenience caused.
We understand that you sent your iPad 12.9 pro M1 5G unlocked 256gig to be traded for a value of ÂŖ595. However, you noticed that our website values a good condition iPad at over ÂŖ480, while yours is in immaculate condition with no marks, hardly used, and boxed perfectly. We apologize that we offered you only ÂŖ300 for it.
We are truly sorry that you had a negative experience, and we want to make things right. We value our customers and their trust in our company. Could you please provide us with more details about your specific situation so that we can improve our services and address your concerns effectively?
Once again, we appreciate your feedback and thank you for bringing this matter to our attention. We look forward to hearing from you and working towards a resolution.
Best regards,
Smart Cellular
“WHAT ON EARTH IS THIS SHIPPING TIME - I ordered this almost 3 weeks ago and it still hasn't arrived - absolutely disgrace, I will never be using this, company ever. The ustomer service doesn't even answer. Such a disgrace to a reputable company.”
Dear ESkay,Thank you so much for taking the time to share your feedback regarding your experience with Smart Cellular. We truly appreciate your honest thoughts about our company and we apologize for the shipping delay you encountered.
We understand how frustrating it can be when orders do not arrive within the expected timeframe, and we sincerely apologize for any inconvenience this has caused. We would like to assure you that this is not indicative of our usual service and we are taking immediate steps to address this issue.
We apologize for the lack of response from our customer service team during this time. We are currently addressing the high volume of inquiries and working towards improving our response time. Your feedback is invaluable in helping us identify areas of improvement.
We genuinely value you as a customer, and we would love an opportunity to set things right. Please let us know how we can make things better for you. Our team is dedicated to rectifying the situation and ensuring your satisfaction.
Once again, we appreciate your feedback and apologize for any inconvenience caused. We look forward to hearing from you and working towards a better experience in the future.
Best regards,
Smart Cellular Team
Thank you so much for taking the time to rate Smart Cellular with five stars! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.
We are glad that you found our products to be of very good value for money and the delivery speed to be fast. At Smart Cellular, we strive to provide top-notch quality at affordable prices, while ensuring prompt and efficient delivery.
Your kind words are a great motivation for our team to continue delivering excellent customer service and high-quality products. We look forward to serving you again in the future!
Once again, thank you for your wonderful rating and recommendation.
Best regards,
The Smart Cellular Team
“Great value Samsung S23 ultra perfect condition. Great price, speedy delivery, excellent service. With an eighteen month warranty included. I can definitely recommend Smart Cellular .”
Dear Shelagh,Thank you so much for taking the time to leave us a glowing 5-star rating for Smart Cellular! We truly appreciate your support and your feedback.
We're thrilled to hear that you had a fantastic experience with us, from the purchase of the great value Samsung S23 ultra in perfect condition to the speedy delivery and excellent service. The fact that you found our pricing competitive and were impressed with the service provided is wonderful to hear.
What's more, we're delighted to offer you an eighteen month warranty, ensuring that you have peace of mind with your purchase.
Thank you for recommending Smart Cellular. We are grateful for your trust and confidence and look forward to serving you again in the future.
“I have been using Smart Cellular over the last few years and have never had an issue. The quality of the phones is exactly (if not better) than described. The prices are as good as any where else. They keep you fully informed of the progress of your order and the delivery date. I would have no hesitation in recommending Smart Cellular. Thank you.”
Dear Philip,Thank you so much for taking the time to rate Smart Cellular with 5 stars! We are absolutely thrilled to hear that you have been a loyal customer for the past few years and that you have never faced any issues with our service. Your kind words about the quality of our phones exceeding expectations and the competitive prices we offer really mean a lot to us.
We always strive to keep our customers well-informed about their orders, from the moment they place it until the delivery date. Your satisfaction and recommendation of Smart Cellular is truly appreciated. We are grateful to have you as a valued customer and we look forward to serving you for many more years to come.
Thank you once again for your fantastic review!
“After checking a few sites for the phone I wanted, Smart Cellular were the cheapest.
Delivery was a few days later than originally promised (customer service responded quickly to my email regarding delivery), but when the phone arrived, it was well packaged. There are a few small scratches around the edges of the phone, but these aren't visible as I have it in a case.
The phone works perfectly so far and is a big upgrade on my previous phone.”
Dear Chris,Thank you so much for taking the time to give Smart Cellular a 4-star rating! We truly appreciate your feedback and are delighted to hear that you found our prices to be the most competitive after checking various sites for the phone you desired.
We apologize for the slight delay in delivery, but we are glad that our customer service team was able to promptly address your concerns and provide assistance. Your satisfaction is very important to us and we always strive to ensure a smooth and timely delivery process.
It's great to hear that the phone arrived in excellent packaging and that it is working perfectly for you. We understand that minor scratches can be a concern, but we are happy to know that they are not noticeable due to your case. We hope that the phone continues to exceed your expectations and serves as a significant upgrade from your previous device.
Once again, thank you for choosing Smart Cellular as your preferred provider. We truly value your support and are here to assist you whenever you need us.
Dear Leanne,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support.
We are thrilled to hear that you had a great experience with us. Your satisfaction means a lot to us, and we are glad that you found our delivery service to be really quick. It is our top priority to ensure that our customers receive their products in great condition and we're delighted to know that yours arrived just as expected.
Thank you once again for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future.
“I recently made a purchase with this company, and have had a very good experience. The initial delivery was delayed becasue the color of the phone I ordered was out of stock, however the customer care agent was prompt, friendly and very helpful in arranging an alternate slot. Was kept fully informed with the delivery which arrived promptly; would order again..
Thumbs up to the customer care staff!”
Dear Saurabh,Thank you so much for taking the time to leave us a 5-star rating! We really appreciate your feedback and are thrilled to hear that you had a great experience with Smart Cellular.
We apologize for the initial delay in the delivery of your phone due to the color being out of stock. However, we are glad to know that our customer care agent was prompt, friendly, and helpful in arranging an alternate slot for you. Our team works hard to provide excellent service and ensure our customers are fully informed throughout the process.
We are delighted to hear that your delivery arrived promptly and that you would consider ordering from us again. Your satisfaction is our top priority, and we will continue to strive for excellence in all aspects of our service.
Once again, thank you for your kind words and recommendation. If you have any further questions or need any assistance in the future, please do not hesitate to reach out to us.
Thumbs up to you for being such an amazing customer!
Best regards,
Smart Cellular Customer Care
“Just purchased my Samsung Galaxy S22 128GB Pink from Smart Cellular. It was graded as Excellent Condition. The phone arrived promptly (2-3 working days) and is in excellent condition with no marks or scratches. It appears to be in full working order. Very pleased. I've not purchased a refurbished phone before but based on the service I have received, I would recommend considering purchasing a refurbished phone with Smart Cellular. Thank you.”
Dear JULIE,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us.
We're delighted to hear that you just purchased the Samsung Galaxy S22 128GB Pink from us and that it arrived promptly and in excellent condition. It's wonderful to know that the phone is in perfect working order with no marks or scratches. We take great pride in ensuring that our refurbished phones meet the highest standards of quality, and we're glad to see that it has lived up to your expectations.
Your feedback means a lot to us, especially coming from someone who hasn't purchased a refurbished phone before. We're thrilled that our service has left a positive impression on you, and we appreciate your recommendation to consider purchasing a refurbished phone with Smart Cellular.
Once again, thank you for choosing Smart Cellular, and please don't hesitate to reach out if you need any further assistance. We're here to ensure your satisfaction with our products and services.
“Phone arrived promptly and in perfect condition. Battery charger is good as previous reconditioned phones have been a problem.
Overall very happy with security in payment process and delivery.”
Dear Mythili,Thank you so much for giving Smart Cellular a 5-star rating! We are absolutely thrilled to hear that you had an excellent experience with us.
We're glad to know that your phone arrived promptly and in perfect condition. It's wonderful to hear that the battery charger provided with your purchase met your expectations. We understand how previous experiences with reconditioned phones may have been problematic, and we're delighted that you didn't face any such issues this time.
Moreover, we're pleased to hear that you were impressed with our secure payment process and delivery service. At Smart Cellular, the satisfaction and safety of our customers are of utmost importance to us.
Thank you once again for your valuable feedback and for choosing Smart Cellular. We appreciate your support and look forward to serving you again in the future!
Dear,Thank you so much for taking the time to rate Smart Cellular with a fantastic 5 stars! We truly appreciate your support and are thrilled to hear that you have had a great experience with us.
Your kind words bring us immense joy and encourage us to keep striving for excellence. We're delighted to know that, in the past two months, you have encountered no issues with our service. Customer satisfaction is our top priority, and it brings us great satisfaction to know that we have met your expectations so far.
Once again, thank you for choosing Smart Cellular and for your wonderful review. If there is anything we can assist you with, feel free to reach out to us. We look forward to continuing to provide you with exceptional service.
Best regards,
Smart Cellular Team
“Customer service was brilliant. Very happy with the handset its like brand new. And extremely good value for money. Delivered when it was said it would be. Very happy customer. Will definitely be a returning one too and would highly recommend”
Dear valued customer,
Thank you so much for taking the time to rate Smart Cellular with a fantastic 5 stars! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us.
We're delighted to know that our customer service met your expectations and provided you with a brilliant experience. It brings us immense joy to learn that you are incredibly satisfied with the handset you received, which felt just like brand new. We always strive to offer great value for money, and we're thrilled that we could meet your expectations in this regard as well.
Moreover, we're glad to hear that our delivery service was punctual, ensuring your order was received promptly. We are committed to providing a seamless experience from purchase to delivery, and we're thrilled that we succeeded in this aspect as well.
Your satisfaction and loyalty mean the world to us, and we're grateful to have you as a happy customer. Rest assured that we'll continue to provide you with top-notch products and excellent service.
Thank you once again for your kind words, your support, and for recommending Smart Cellular. We look forward to serving you again in the future!
Warm regards,
The Smart Cellular Team
Thank you so much for taking the time to leave us a five-star rating! We truly appreciate your kind words and support towards Smart Cellular.
We are thrilled to hear that you had an excellent experience with us and that our service met your expectations. Providing prompt and on-time delivery is one of our top priorities, and we are glad that we were able to fulfill that promise.
Once again, thank you for your feedback and for choosing Smart Cellular. We look forward to serving you in the future.
Best regards,
Smart Cellular.
Dear Steven,
Thank you so much for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that you had a great experience with us. We take pride in providing brilliant communication, quick delivery, and ensuring that the phone you received was in excellent condition, just as described.
Your kind words are greatly appreciated, and we couldn't be happier to know that you are satisfied with our service. If there is anything else we can assist you with in the future, please don't hesitate to reach out.
Once again, thank you for choosing Smart Cellular!
Best regards,
Smart Cellular.
“Having ordered a phone on 22nd April which was advertised as 2/3 day delivery and even after being given a tracking number the phone didn't arrive !
After numerous emails and phone calls I was told the phone wouldn't be delivered untill the end of the following week!
I asked to cancel and have a refund as I was desperate for a phone..however this fell on deaf ears and I was then offered another phone in a different colour which I refused only for it to delivered on the 3rd May .
Upon opening the parcel this phone was supposed to be in pristine condition only to find numerous scratches on the screen.
If I had been told the original item was out of stock it would have made all the difference .”
Dear Kevin,Thank you so much for taking the time to share your experience with us at Smart Cellular. We truly appreciate your feedback and apologize for the inconvenience you have encountered.
We are sincerely sorry to hear about the delay in delivery and the lack of communication regarding the availability of the original item. We understand how frustrating it can be to wait for a product that was advertised with a specific delivery timeframe.
Furthermore, we deeply regret that the alternative phone you received did not meet your expectations in terms of its condition. It's definitely not the experience we strive to provide our valued customers.
To make things right, we would like to offer our assistance in resolving this issue. Please let us know how we can better address your concerns and deliver a satisfactory solution. Your satisfaction is our top priority and we want to ensure that you have the positive experience you deserve.
Once again, thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work towards rectifying the situation.
Warm regards,
Smart Cellular Customer Service Team
Dear David, Thank you so much for giving Smart Cellular a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you had an excellent experience with us.
We're glad to know that you found an unbeatable price on your iPhone 12 mini in pristine condition. It's always our aim to deliver exactly what we promise, and we're delighted that your device arrived as advertised, in mint condition.
We strive to provide exceptional service to our customers, and your kind words have truly made our day. If you have any questions or need assistance in the future, please don't hesitate to reach out.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Best regards,
Smart Cellular.
Dear Rachel, Thank you for your generous 5-star rating of Smart Cellular! We are thrilled to hear that you had an excellent experience with our product. We appreciate your patience during the shipping process, and we apologize for any worries it may have caused. However, we are delighted that it was totally worth the wait when it finally arrived.
At Smart Cellular, we strive to provide the best value on the market, and your feedback encourages us to keep up the good work. Should you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.
Thanks again for choosing Smart Cellular!
Best regards,
Smart Cellular.
