“I was very unsure after I ordered as I had no confirmation email. The contact numbers given do not work. But I did receive my phone in very good condition as ordered, although 3 days late. Much cheaper than other companies. If you don’t mind a wait, give this company a go.”
Dear Reviewer,
Thank you for your honest 4-star review! We appreciate your patience and understanding regarding the initial confusion with the confirmation email and contact numbers. We're glad to hear that your phone arrived in great condition, even if it was a bit delayed.
Your feedback on pricing is also appreciated, and we are committed to offering competitive rates. If there's anything we can do to improve your experience or assist you in the future, please don’t hesitate to let us know!
Best regards,
The Smart Cellular Team
“Bought a refurbished phone from here, item was well priced in comparison with new and arrived in better than described condition. Would definitely use again.”
Dear Walter,
Thank you for your outstanding 5-star review! We're thrilled to hear that you found our refurbished phone well-priced and in better than described condition.
Your satisfaction is our top priority, and your willingness to use us again means the world to our team. If you ever have questions or need assistance, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Russ,
Thank you for your amazing 5-star review! We're thrilled to hear that your S23 Ultra arrived in pristine condition and right on time.
Your appreciation highlights our commitment to providing our customers with top-quality products and reliable service. If you have any questions or need assistance in the future, please don't hesitate to get in touch!
Best regards,
The Smart Cellular Team
“This is the first time I have used Smart Cellular. Service has been exemplary, phone was classed as a ‘good’ model but appears to be better than that …..it’s excellent. The delivery and set up was seamless, Smart Cellular will be my first ‘port of call’ for my next upgrade.”
Dear J,
Thank you for your wonderful 5-star review! We're delighted to hear that your first experience with Smart Cellular exceeded your expectations and that the phone is better than you anticipated.
Our goal is to deliver seamless service and quality products, so your kind words truly motivate us. We look forward to being your first choice for your next upgrade!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your fantastic 5-star review! We’re delighted to hear that your phone arrived so quickly and is in such great condition for the price.
Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. If you need anything in the future or have any questions, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Ordered an iPhone 13 Pro Max in excellent condition after poor experience with some other companies. It arrived the next day, in perfect aesthetic condition with 87% battery health, and cost less than other retailers. Can’t complain really!”
Dear Reviewer,
Thank you for your glowing 5-star review! We're thrilled to hear that your iPhone 13 Pro Max arrived in excellent condition and that you had such a positive experience with us.
Your satisfaction is what drives us, and it's great to know we could provide you with a quality product and timely delivery. If there’s anything more we can assist you with, please feel free to get in touch!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your great 5-star review! We're glad to hear that your number transfer went smoothly and that your overall experience has been positive.
We appreciate your patience during the transfer process, and it's fantastic to know that you're satisfied with our service. If you have any questions or need assistance in the future, feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Jo,
Thank you for your fantastic 5-star review! We're so glad to hear that you were happy with the super fast delivery and found your phone to be in like-new condition.
It's our goal to provide excellent products and a smooth returns policy, so your feedback is truly appreciated. If you need any assistance in the future, feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your thoughtful 4-star review! We're glad to hear that the item was as described and that it arrived without any damage.
We appreciate your feedback regarding the packaging and will certainly take it into consideration to enhance our service. If you have any further comments or need assistance, please feel free to reach out.
Best regards,
The Smart Cellular Team
Posted 3 months ago
Dear Reviewer,
Thank you for your great 4-star review! We're glad to hear that the item was as described and that it arrived without any damage.
We appreciate your feedback regarding the packaging and will take it into consideration for future orders. Your satisfaction is important to us, and we strive to continuously improve our service.
If you have any questions or need assistance in the future, please feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your outstanding 5-star review! We’re thrilled to hear that you found our pricing affordable and that your order was delivered swiftly in pristine condition.
We strive to make the ordering process easy and maintain good communication throughout, so your positive feedback means a lot to us. If you have any questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Smart Cellular Team
“Lies and scams! I sent a 2 year old used phone which is in excellent condition for its age. It’s not unused but it does not look like a 2 year old phone. Their initial offer was 2x what they then offered. They then said they could not even sell the phone as good. The photos they sent back ‘as evidence’ are not even of my phone it’s a different colour! They hook and bait by providing high initial offers and then try bait you once they have the phone. I feel cheated and scammed. I would absolutely not recommend them if you want to do honest business.”
“My daughter bought a phone from you which stopped working within your 30 day period. It was returned to you with a letter asking for a refund. ~`not only do you not reply to emails or phone calls, you continue to advertise a service you cannot provide. I have now advised to take your company to a civil court to reclaim her money and also to achieve compensation for the stress you have caused.”
“NEVER USE THIS COMPANY I HAVE ISSUED COURT PROCEEDINGS TO GET A REFUND .
I purchased a mobile phone on 12th October2024 from this company which I returned for a full refund you have to wait 10 days for a refund under there terms and conditions they say they will expedite this but clearly never happened.
I emailed them to say I will be taking the matter further if I do not receive a refund within the next few days then received an e -mail saying it can take 3 days to transfer the money to your bank account ,still waiting,I would never purchase from this company again and would not recommend anybody else to I told them I would be taking legal action to recover my money and I have had advice from a lawyer.”
“Phone arrived a day later than expected but no big deal. Communications were excellent and product was in perfect condition. Would happily recommend and use again”
“I ordered a apple iphone11 off this mob and was given a 3-5 days delivery. When this didnt materialise I contacted them and was told delivery would be end of following week and when this also failed to happen was told sometime the next following week.
By this time I was fed up & cancelled the order completely and they tried to bribe me with offer of free airpods which I rejected.
Have never used this company before and have no intention of ever using them again!!!!”
“Don't even bother.
Sent a phone in at a trade in price of £454 and received an email requesting proof of ownership and ID. This was all duly provided (an official invoice direct from the manufacturer, Samsung). Received an email back stating that they could only offer £300 as they "must purchase insurance for these devices due to the high risk associated with high-value devices".
This is not mentioned in any terms and conditions and should be factored into their offer for a "high value" device in the first place. With the proof I provided (driving licence, bank statement and the invoice from Samsung), I fail to see anything that could actually be provided to meet any threshold to pay the price quoted on their website.
This "offer" was rejected on 31st October and payment sent to have the device returned by Special Delivery on 3rd November. Despite this, I did not receive the device back until 12th November. I don't even think the phone was removed from the packaging I sent it in!
A complete and utter waste of time and money in Special Delivery costs. Save yourself the hassle and use someone else. My own stupidity for not reading reviews!”
