“Smart cellular made me happy by how fast the shipping is. The prices were suited to my personal preference. Delivery was free, and although delayed by a couple of weeks, was packaged nicely.”
Dear Tammy,Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear about your positive experience with us.
We're delighted that our fast shipping brought a smile to your face. Ensuring prompt delivery is always one of our top priorities. We're also glad to hear that our prices aligned perfectly with your personal preference, as we strive to provide excellent value to our valued customers like yourself.
We apologize for the slight delay in the delivery time. Despite the delay, we're pleased to know that your package arrived safely and well-packaged. Your satisfaction is of utmost importance to us, and we are continuously working to improve our delivery process to ensure timely arrivals in the future.
Once again, we truly appreciate your kind words and your decision to choose Smart Cellular. If you have any further questions or need assistance, please don't hesitate to reach out to our dedicated customer support team.
Thank you for being a valued customer, and we hope to serve you again soon!
Best regards,
The Smart Cellular Team
Dear valued customer,Thank you for taking the time to leave us a 4-star rating for Smart Cellular! We are glad to hear that you are satisfied with your purchase and that the delivery was prompt. Our team strives to describe our products accurately, so we are pleased to know that the phone is in excellent condition as mentioned.
At Smart Cellular, customer happiness is our top priority. Should you have any questions or require further assistance, please don't hesitate to reach out. We truly appreciate your feedback and recommendation.
Thank you once again for choosing Smart Cellular, and we hope to serve you even better in the future!
Best regards,
The Smart Cellular Team
“Eventually replied to 10s of emails but customer service pitiful
2 weeks after order a phone arrived- black not white as ordered
Reluctant to get involved in further arrangements as NO confidence will supply as ordered
Would recommend any prospective buyer of a refurbished phone to go elsewhere”
Dear Martyn,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and value your opinion.
First of all, please accept our sincere apologies for the inconvenience you experienced. We understand how frustrating it can be when expectations are not met, especially regarding the color of the phone you ordered. We apologize for any confusion or disappointment caused.
We also take note of your concern regarding our customer service. It is disappointing to hear that we did not meet your expectations in this aspect as well. We strive to provide prompt and efficient support to all our customers, and we are sorry if this was not the case for you.
Your feedback is extremely valuable to us as it helps us identify areas for improvement. We will definitely look into the issues you mentioned to ensure that such situations do not occur again in the future.
We appreciate your recommendation for prospective buyers of refurbished phones to explore other options. We take your suggestion seriously and would like to know how we can make things better for you. If there is anything we can do to rectify the situation or regain your trust, please let us know. Your satisfaction is our top priority.
Once again, thank you for sharing your experience and providing us with
“I ordered an excellent condition phone. The phone arrived very quickly, but I didn't feel that I could class the condition as excellent. I have since had to return phone as my calls out were disconnecting after a few minutes. I'm hoping that the technicians can fix it.”
Dear Martin,Thank you so much for taking the time to rate Smart Cellular with four stars. We truly appreciate your feedback and are glad to hear that your phone arrived quickly. We apologize for any inconvenience caused if the condition of the phone was not up to your expectations. Our technicians are dedicated to ensuring that all devices are in excellent condition, and we are sorry if we fell short on this occasion.
We understand the frustration and inconvenience you experienced with your phone calls disconnecting after a few minutes. Our skilled technicians are working diligently to identify and resolve the issue. We appreciate your patience and trust in our expertise to fix it promptly.
Once again, we thank you for your kind rating and feedback. If you have any further concerns or questions, please don't hesitate to reach out to us. We are here to assist you.
Best regards,
Jeff S
Smart Cellular Team
“Bought for my partner’s birthday Arrived 2 days late, but probably my fault for ordering late!!
Phone is great only 1 very small mark on the side which is hidden by the cover
He loves it-works perfectly, would happily buy another when needed”
Thank you, C, for your 4-star rating of Smart Cellular! We appreciate your feedback. We apologize for the slight delay in delivery, but we're glad to hear that the phone arrived safely. It's wonderful to know that your partner loves their new phone and that it's working perfectly. We're always here to help if you need anything in the future. Thank you for considering us for your next purchase!
Dear Andrew,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us.
Easy communication, great price for the iPhone 12, and speedy delivery are all aspects we pride ourselves on. We constantly strive to provide our customers with the best possible service, so it's wonderful to know that we met your expectations.
Once again, thank you for choosing Smart Cellular. Feel free to reach out if you have any further questions or if there's anything else we can assist you with. We look forward to serving you again in the future!
Best regards,
Smart Cellular Team
Dear Debbie, Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your support and feedback. We are thrilled to hear that you found our service and quality to be excellent.
Thank you again for choosing Smart Cellular. We look forward to serving you in the future!
Best regards,
[Your Name]
Dear Lynne,Thank you so much for your 5-star rating of Smart Cellular! We truly appreciate your feedback and are delighted to hear that you were pleased with your purchase. We are also glad to hear that our quick delivery and excellent price met your expectations.
We hope you enjoy your new phone and if there is anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you once again for choosing Smart Cellular!
Best regards,
[Your Name]
Thank you so much for taking the time to give Smart Cellular a 5-star rating! We sincerely appreciate it. We are thrilled to hear that you found our products in great condition and at a price that suited your budget. Providing quality and affordable options for our customers is our main goal, and we're delighted that we were able to meet your expectations. Thank you once again for choosing Smart Cellular, and we look forward to serving you in the future!
Dear Graham,Thank you so much for taking the time to give us a 5-star rating for Smart Cellular! We truly appreciate your feedback and support.
We are delighted to hear that you had a great experience with our prompt service. Providing excellent and efficient service is our utmost priority, and we are thrilled that we were able to meet your expectations.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out to us.
Best regards,
[Your Name]
“Do not sell your phone with these guys, or at least attempt to!
Firstly, they completely ignore their own requirements when inspecting your phone, so don’t listen to how they describe the condition of the phone!
Secondly, they don’t even send your phone back once it doesn’t meet their ‘made up’ standards… I’ve got an expensive phone due back to me and so far no sign of it, or any correspondence confirming when my phone will be sent back to me, so they’ve as good as stolen my phone!
An awful experience, that I’m hoping ends sooner rather than later by my phone returning.
No phone number to call so horrendous customer service”
We want to assure you that our grading process is thorough and intended to be fair and transparent. We understand that the condition of a device can be subjective, and we are committed to ensuring our customers are satisfied with our evaluations. If a device does not meet the initially quoted condition, we are open to regrading it. We encourage customers to request pictures of their devices if there are any discrepancies in the assessment, and we are more than willing to provide these.
Dear Peter,Thank you so much for your fantastic 4 star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you found our products to be of good value for money. We're also glad to know that you liked our warranty.
Furthermore, it's always a pleasure to serve returning customers like yourself. We are honored to have been your go-to choice for a second phone purchase.
Once again, thank you for choosing Smart Cellular, and we look forward to continuing to exceed your expectations in the future!
Best regards,
[Your Name]
Dear valued customer,Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and are thrilled to hear that you are satisfied with your experience at Smart Cellular.
Phone as described, comes with 1 year warranty, does give you a piece of mind. We strive to provide our customers with high-quality products that meet their expectations, and we're glad to know that we have succeeded in doing so for you.
Once again, thank you for choosing Smart Cellular. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
Dear John, Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your feedback and we're thrilled to hear that you had a great experience with Smart Cellular. We pride ourselves on providing excellent communication and ensuring that our handsets are in pristine condition.
Your satisfaction is our top priority, and we're delighted that you're pleased with your purchase. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for choosing Smart Cellular!
Best regards,
John B
Dear Wane58,Thank you so much for your amazing 5-star rating and your wonderful review of Smart Cellular! We're thrilled to hear that you had an absolutely cracking experience with us. It's fantastic to know that the iPhone 13 you purchased was in immaculate condition, just as promised. We're even happier to hear that it made a perfect present for your wife, and that she loves it!
We also appreciate your kind words about our delivery time. We strive to provide swift and efficient service to our valued customers, so it's great to know that we met your expectations in that regard.
Once again, thank you for highly recommending us. Your feedback truly means a lot to us. Should you need any further assistance in the future, please don't hesitate to reach out. We're always here to help.
Best regards,
[Your Name]
Smart Cellular
“Ordered Friday morning online. Delivered Tuesday. The phone was delivered very well packed and MUCH better than I anticipated. It came in the original Apple box with all the inserts, charging cable and sim tool. Apart from a couple of tiny screen scratches, it was as new! It came with only 3%charge, but the battery check showed as 87% health which is ok. If you’re considering buying a used phone, then Smart Cellular seem to be a great choice.”
Dear Gary, Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and kind words. We're thrilled to hear that your experience ordering from us was smooth and efficient, with your phone being delivered quickly and securely.
We take great pride in our packaging process to ensure that our customers receive their orders in perfect condition, so we're delighted that you found your phone to be even better than anticipated. It's wonderful to hear that it arrived in the original Apple box, complete with all the necessary accessories. We do our best to provide a top-quality product that meets your expectations.
We apologize for the minor screen scratches, but we're glad to hear that overall, the phone is in excellent condition, resembling a new one. The battery health is also reassuring, at 87%. We strive to deliver a reliable used phone that you can trust.
We're truly grateful for your recommendation. It means a lot to us that you found Smart Cellular to be a great choice. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help.
Once again, thank you for placing your trust in Smart Cellular. We look forward to serving you again in the future.
Best regards,
[Your Name]
Dear [Reviewer's Name],Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had an excellent experience with us.
"Excellent service, very happy with my new iPhone."
It means a lot to us that you are satisfied with our service and that your new iPhone has brought you joy. We strive to provide top-notch products and exceptional customer service to all our valued clients, and we are delighted that we met your expectations.
Please feel free to reach out if you have any further questions or need assistance in the future. We are always here to help!
Once again, thank you for choosing Smart Cellular. We value your patronage and look forward to serving you again soon.
Best regards,
[Your Name]
Smart Cellular
Dear Andrew,Thank you so much for your glowing 5-star review of Smart Cellular! We truly appreciate your kind words and are thrilled to know that you are pleased with our great price, service, and quality phone.
It is our utmost priority to provide our customers with top-notch products and exceptional service, so your feedback is incredibly valuable to us. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you again in the future!
Best regards,
[Your Name]
Dear Zaibi,Thank you so much for taking the time to provide your feedback on your experience with Smart Cellular. We truly appreciate your effort in letting us know about the issues you faced.
Firstly, we sincerely apologize for the delayed delivery, poor and unreliable communication, as well as the wrong charging cable you received. We understand how frustrating these situations can be, and we deeply regret any inconvenience caused to you. Rest assured, we are committed to fixing these problems and ensuring a better experience for all our customers going forward.
On a positive note, we are glad to hear that you are satisfied with the handset you ordered. Your satisfaction is very important to us, and we want to make sure we address the issues you mentioned effectively.
In order to make things better, we would love to hear more about your specific concerns and how we can improve our services. Please feel free to provide any additional details or suggestions you may have. Your input will be invaluable in helping us make the necessary changes to exceed your expectations.
Once again, thank you for your feedback and for being a valued customer. We look forward to hearing from you and working towards a resolution.
Best regards,
Customer Service Team
Dear Liz,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and kind words. It's great to hear that you found our service to be excellent, and we're thrilled that you love your new phone. Your recommendation means the world to us!
Once again, thank you for choosing Smart Cellular. We are always here to provide you with top-notch service!
Best regards,
[Your Name]
