Dear Rachel, Thank you for your generous 5-star rating of Smart Cellular! We are thrilled to hear that you had an excellent experience with our product. We appreciate your patience during the shipping process, and we apologize for any worries it may have caused. However, we are delighted that it was totally worth the wait when it finally arrived.
At Smart Cellular, we strive to provide the best value on the market, and your feedback encourages us to keep up the good work. Should you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.
Thanks again for choosing Smart Cellular!
Best regards,
Smart Cellular.
Dear C,Thank you so much for giving Smart Cellular a 5-star rating. We truly appreciate your support! We are thrilled to hear that you had a positive experience with us.
We take pride in offering a good choice of phones in great condition at very competitive prices. Our team is committed to providing a seamless and speedy delivery service, ensuring that you receive your purchase promptly.
Once again, thank you for choosing Smart Cellular. It was a pleasure serving you, and we hope to assist you again in the future.
Best regards,
Smart Cellular.
Dear Kev,
Thank you so much for leaving us a 5-star rating! We really appreciate your kind feedback and are thrilled to know that you are happy with your purchase from Smart Cellular. We're glad to hear that the delivery was fast and that the phone is running smoothly. Your satisfaction means the world to us. Thank you for choosing Smart Cellular!
Warm regards,
Smart Cellular.
Dear Helen,
Thank you so much for your incredible 5-star rating of Smart Cellular! We are thrilled to hear that you had an amazing experience with us. Your kind words about our communication, fast delivery, and overall satisfaction really mean the world to us.
We are truly delighted to have served you and made you happy. Rest assured, we will continue to provide the same level of excellence in all aspects of our service. We look forward to serving you again in the future, and we appreciate your trust in us.
Thank you once again for choosing Smart Cellular!
Warm regards,
Smart Cellular.
Thank you so much for taking the time to give Smart Cellular a fantastic 5-star rating! We truly appreciate your support and are delighted to know that you had a positive experience with our services.It's wonderful to hear that you found our communication to be good and that the delivery was prompt. We strive to keep our customers informed and ensure that their orders reach them in a timely manner.
Moreover, we're thrilled that you are satisfied with the product you received. Providing high-quality items is one of our top priorities, and we're glad that we could meet your expectations.
Once again, thank you for choosing Smart Cellular and for your kind words. We hope to serve you again in the future.
“Great service. Very quick delivery as arrived next day. Very pleased as phone is spotless, no marks or scratches. Great to deal with. Will shop again. Very happy with purchase”
Thank you so much, Kate, for giving us a fantastic 5-star rating! We sincerely appreciate your kind words and are thrilled to hear that you had a great experience with Smart Cellular. We are glad to know that our service was excellent and that your phone arrived promptly without any marks or scratches. Your satisfaction is our top priority! We look forward to serving you again in the future and hope to provide you with another wonderful shopping experience. Thank you for your support, and we are very happy that you are pleased with your purchase.
“Fri, 26 Apr, 17:32: Order #11000008192,Samsung Galaxy S21 5G 128GB,Grand Total €268.75. Postage Free.
29/04/202. Smart Cellular will not be covering any custom charges for orders placed outside of the UK. 'As your item is from outside the EU,' Irish Revenue which is 23% of the full value of your item, has applied a Customs Charge which you will be required to pay to have the parcel delivered to you.
Please respond with if you are happy to continue with the order or if you would like to cancel for a full refund.
"I am no longer interested. May I have a refund please?"
Smart Cellular Payments: Hi, Thank you for your email.
I will get this refunded, Regards Tim.
Tue, 30 Apr, 10:17: Thank you for placing an order with Smart Cellular.
"This order has been cancelled, and I have been informed that I will be refunded by your colleague.
Thank you."
Thu, 01 May, 14.03. Sales: Good Afternoon
I can confirm your order has not been cancelled
Kind regards Rachael.
Reply: This order has been cancelled 3 days ago, well in time regarding consumer law.”
Hi Rachael,Thank you for your response. I appreciate your attention to my order. However, I have received confirmation from your colleague, Tim, that my order has indeed been cancelled and that I will be receiving a refund.
I understand that there may have been some confusion, but I assure you that this order has been cancelled three days ago, which falls within the timeframe allowed by consumer law.
Thank you for your understanding.
Best regards,
Alan
“Ordered a iphone 14 Pro max been waiting for delivery. Poor customer service lack of ownership and communication. Received email last week saying will be dispatched Monday gone. Still awaiting for confirmation of dispatch. Been told today that they are behind may get Tuesday next week.
Been advised of a small goodwill gesture but will have to see if I get it as others also offered but hadn't received theirs.
Only continuing to wait due to the good price of the phone.”
Dear Nick,Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Smart Cellular. We truly appreciate your openness and honesty.
We would like to sincerely apologize for the inconvenience you've faced during the delivery process of your iPhone 14 Pro Max. We understand how frustrating it can be to encounter poor customer service, lack of ownership, and communication gaps. Please know that this is not the standard we strive to maintain at Smart Cellular.
We apologize for the delay in dispatching your order, and we understand how this uncertainty may have caused you further frustration. We are actively addressing the issue with our team to ensure such occurrences are minimized in the future.
Regarding the small goodwill gesture, we apologize for any confusion or uncertainty surrounding its delivery. Rest assured, we are working diligently to ensure that you and other customers receive the promised gesture promptly.
We truly value your decision to continue waiting for the delivery due to the favorable pricing of the phone. Your patience is greatly appreciated, and we want to assure you that we are doing everything possible to expedite the dispatch process.
Furthermore, we would love to hear your thoughts on how we can improve our services. Your feedback is extremely important to us, and it will help us identify areas where we can enhance the overall customer experience.
Once again, we sincerely apologize for the inconvenience caused. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us. We are here to make things right and ensure your complete satisfaction.
Thank you for choosing Smart Cellular, and we hope to exceed your expectations in the future.
Best regards,
Customer Support Team
Smart Cellular
DearThank you so much for giving Smart Cellular a 5-star rating! We really appreciate your feedback and are thrilled to hear that you had a great experience with us.
We're also glad to know that you found our delivery fast and that the mobile phone you received was accurately described. Our team works hard to provide a seamless shopping experience and ensure that our products match the descriptions perfectly.
Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future!
“Recently purchased a iPhone 11 in pristine condition and although there was a delay of six days in delivery due to stock shortages I received mine now and honestly to look at it you would think it was brand new
I am highly delighted with the purchase and would hesitate to recommend the site to family and friends”
Dear David,Thank you so much for taking the time to leave us a 4-star rating for Smart Cellular. We greatly appreciate your positive feedback and recommendation.
We're thrilled to hear that you recently purchased an iPhone 11 from us and that it arrived in pristine condition. We apologize for the delay in delivery caused by stock shortages, but we're glad that you finally received your phone and are satisfied with its condition. It's wonderful to know that it looks brand new!
Your support and satisfaction mean a lot to us, and we're grateful that you would recommend our site to your family and friends. If there's anything else we can do for you, please don't hesitate to let us know.
Thank you once again, and we look forward to serving you in the future!
“Good Service
Phone sent 24 delivery.
Phone arrived on time but unfortunately had a faulty ear speaker.
Spoke to customer service and returned the phone, Was given an option to have a full refund or an equivalent replacement. Opted for the replacement. New phone was sent the same day that they received the faulty one back by next day delivery.
Spoke to Tim in customer service who kept me updated on the process and arranged my postage refund. Replacement phone was of the same grade as the first one I ordered pristine condition.
Pleased with the service I received I’ve just ordered a iPhone 13 as well from them.”
Dear David,Thank you so much for your 4-star rating of Smart Cellular! We appreciate your feedback and are thrilled to hear about your positive experience with our service.
We are sorry to hear about the issue with the faulty ear speaker on your phone. However, we are delighted to know that our customer service team was able to assist you promptly and offer you options for a full refund or replacement. We are glad that you opted for the replacement and that it was sent to you on the same day that we received the faulty phone, ensuring a quick turnaround.
It is great to hear that Tim from our customer service team was able to keep you updated throughout the process and even arranged your postage refund. We take pride in providing excellent customer service and we are glad that Tim went above and beyond to assist you.
We are also pleased to know that the replacement phone was in pristine condition and of the same grade as the first one you ordered. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations.
Thank you once again for your review and for choosing Smart Cellular. We are grateful for your trust and support. If you have any further questions or need any assistance, please do not hesitate to reach out to us.
Best regards,
The Smart Cellular Team
Dear Arron,Thank you so much for your glowing 5-star rating of Smart Cellular! We truly appreciate your kind words and support. It means a lot to us.
We're thrilled to hear that you found our service easy and quick. Efficiency is one of our top priorities, and we're delighted that it reflected in your experience. Your satisfaction is our ultimate goal.
Once again, thank you for choosing Smart Cellular. We look forward to serving you in the future and providing you with the same level of excellent service.
“I WAS REALLY SURPRISED WHEN MY PHONE CAME ITS WAS LIKE A BRAND NEW PHONE SHINING IN ITS BOX. I HAD CLOSE LOOK AT IT AND THERE WAS NOT A MARK ON IT. THANKS FOR A SUPER NEW PHONE.”
Dear CHRIS,Thank you so much for your outstanding 5-star rating and for choosing Smart Cellular as your go-to mobile provider. We truly appreciate your support and are thrilled to hear that we were able to exceed your expectations.
We're delighted that your phone arrived in impeccable condition, resembling a brand new shining device straight out of the box. Our team takes great pride in thoroughly inspecting each product to ensure it meets the highest standards before it reaches our customers.
It's customers like you who motivate us to continue providing exceptional service and top-notch products. We feel honored to have delivered you a super new phone that left you pleasantly surprised. If you ever need any assistance or have further inquiries, please don't hesitate to reach out to our dedicated customer support team.
Once again, thank you for your glowing review and for choosing Smart Cellular. We look forward to serving you again in the future.
Dear Patrick,Thank you for your kind 4-star rating of Smart Cellular! We greatly appreciate your feedback and are delighted to hear that your phone arrived quickly and in good condition. We apologize for the slight inconvenience caused by the sticky power button, but we assure you that we are always striving to provide top-quality products. We are glad that you are overall satisfied with your purchase and we hope to continue serving you in the future.
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Thank you once again for your amazing review of Smart Cellular, and we look forward to serving you in the future!
Dear Thank you for taking the time to rate Smart Cellular with 5 stars. We truly appreciate your positive feedback and are thrilled to know that you had a fantastic experience with us!
At Smart Cellular, our aim is to provide excellent service from start to finish, and we're delighted to hear that you found our service fast. We pride ourselves on delivering a seamless process, from providing quick quotes to ensuring a smooth transaction when receiving payment.
Once again, we sincerely thank you for your remarkable rating and for choosing Smart Cellular. We look forward to serving you again in the future!
Dear,Thank you so much for sharing your wonderful 5-star review of Smart Cellular! We sincerely appreciate your kind words and support.
We're thrilled to hear that you had a great experience with us. Our team works diligently to ensure fast shipping and accurately describe our products, so it's fantastic that you found the process smooth and the phone in line with your expectations.
Your recommendation means a lot to us. Please don't hesitate to reach out if you need any further assistance or have any questions.
Once again, thank you for your excellent rating and trust in Smart Cellular. We look forward to serving you again in the future.
Best regards,
Smart Cellular Team
“Good all round service.
The first phone I received had a faulty speaker. Sent it back and was offered a refund or a replacement.
Took a replacement which was dispatched to me the same day they received the faulty one back.
Spoke to Tim in customer service through the whole process. My postage is getting refunded to me and I was kept up to date with the replacement steps at all times.
I am happy with the product and the service I received that I’ve just ordered a iPhone 13 as well. This was dispatched the next day to me by 24 hour delivery.”
Thank you, David, for your 4-star rating of Smart Cellular! We appreciate your feedback and are thrilled to hear that you received good all-round service. We apologize for the issue with the faulty speaker on your initial phone, but we're glad that our team was able to offer you a quick resolution by providing a replacement. It's great to know that Tim from our customer service department was helpful throughout the process. We're also pleased to hear that you were kept updated on the replacement steps and that your postage will be refunded. We take pride in providing excellent products and service, and we're delighted that you're happy with both. Your iPhone 13 has been dispatched via 24-hour delivery. Thank you for choosing Smart Cellular once again!
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are delighted to hear that you found the phone in excellent condition, without a single mark on it. We take pride in offering high-quality products at great prices, and we're thrilled that you found our pricing to be very good. Additionally, we pay special attention to packaging our products securely, so it's wonderful to know that you were satisfied with the packaging as well. Thank you again for choosing Smart Cellular, and we look forward to serving you in the future!
“Excellent service, prompt delivery with no problems. Pleasantly surprised at the quality of a refurbished phone . Would highly recommend 'Smart Cellular' to anyone looking to purchase a reliable refurbished mobile phone at a great price.”
Thank you so much for your incredible 5-star rating for Smart Cellular. We are thrilled to hear that you had such an excellent experience with our service. It is delightful to know that our prompt delivery and hassle-free service met your expectations.
We are especially glad to hear that you were pleasantly surprised by the quality of our refurbished phone. At Smart Cellular, we strive to provide top-notch products that not only meet but exceed our customers' expectations. Your kind words are a true testament to our efforts.
We truly appreciate your recommendation and it means a lot to us. We aim to be the go-to destination for anyone seeking a reliable refurbished mobile phone at an unbeatable price. Your support and endorsement are invaluable to us as we continue to provide exceptional service to all our customers.
Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future.
