Dear Stuart,Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Great price and great condition are definitely aspects we strive to provide to our customers.
If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We value you as our customer and hope to serve you again soon.
Best regards,
[Your Name]
Thank you so much for your fantastic 4-star rating of Smart Cellular! We truly appreciate your support and feedback. We're delighted to hear that your experience was a breeze and that things were made so easy for you. Things like this make us incredibly happy and proud. If there's anything else we can assist you with, please don't hesitate to let us know. Thanks again, and have a great day!
Thank you so much, Dave, for giving Smart Cellular a perfect 5-star rating! We truly appreciate your support and recommendation. We are thrilled to hear that the iPhone you purchased from us arrived on time and matched your expectations. Your satisfaction is our utmost priority, and we are grateful for the opportunity to serve you. Thank you again for choosing Smart Cellular, and please don't hesitate to reach out if you need any further assistance.
Dear Mr. [Customer's Last Name],Thank you sincerely for awarding us with a fantastic 5-star rating for Smart Cellular! We greatly appreciate your positive feedback and are delighted to learn that your TV is now as good as new, functioning perfectly.
We are thrilled to hear that your purchasing experience with us was seamless from start to finish. Our team strives to ensure a straightforward and hassle-free journey for our valued customers, allowing them to enjoy their new devices without any inconvenience.
Once again, thank you for choosing Smart Cellular. Your satisfaction is our utmost priority, and we look forward to serving you with the same level of excellence in the future.
Best regards,
[Your Name]
Smart Cellular Customer Support Team
Thank you for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate you bringing this to our attention and apologize for any inconvenience you may have faced.
We understand that our customers expect a trustworthy source for refurbished products, and it seems that we have fallen short of meeting your expectations. We acknowledge your suggestion to explore Apple's recommended websites for refurbished purchases and we will certainly look into it in order to provide a better solution for our customers.
To improve our services, we would greatly appreciate any specific suggestions you might have about how we can better meet your needs and regain your trust. We value your opinion and want to ensure that your future experiences with Smart Cellular are nothing short of exceptional.
Once again, we appreciate your constructive feedback and the opportunity to improve. If you have any further concerns or suggestions, please do not hesitate to reach out to our customer support team. We are here to assist you.
Best regards,
Jeff S
Smart Cellular Customer Support
Dear Mark,Thank you so much for your incredible 5-star rating of Smart Cellular. We truly appreciate your kind words and support. It's fantastic to hear that you've had a great experience with our phones and that this is now your second with us. We strive to provide top-notch products and service to our valued customers like you. If you ever need any assistance or have any questions, please don't hesitate to reach out. Once again, thank you for your continued loyalty and for being a part of the Smart Cellular family!
Best regards,
[Your Name]
“My chosen iPhone 8arrived in better condition than i expected being used- appeared like new!
Price was very competitive.
I would use Smart Cellular again.”
Dear Paul,Thank you so much for giving Smart Cellular a 5-star rating! We are thrilled to hear that you had a great experience with us.
We are delighted that your chosen iPhone 8 arrived in better condition than you expected, appearing like new! We take pride in providing high-quality used devices that meet our customers' expectations.
We understand the importance of competitive pricing, and we are glad that you found our prices to be very competitive. At Smart Cellular, we strive to offer the best value for our customers' money.
It's fantastic to hear that you would choose Smart Cellular again. We truly appreciate your recommendation and look forward to serving you in the future.
Thank you again for choosing Smart Cellular and taking the time to leave such a positive review. We greatly appreciate it!
Best regards,
The Smart Cellular Team
“I previously gave quite a positive review but since the delivery of the phone of which was fine
But since then any chance of contacting them is a waste of time I’ve sent 3 emails and messages not one single reply
I received an email saying don’t forget to claim your free EarPods well I have tried but to no avail not one response
So how one would communicate to get any warranty work I doubt if you will ever get a response
So they advertise 18 months warranty but if they don’t answer your guarantee is useless
So my opinion is leave these people alone as communication is impossible
Kind regards
Alva Skitt”
Dear Alva Skitt,Thank you so much for taking the time to provide us with your feedback about your experience with Smart Cellular. We truly appreciate customers like you who share their thoughts and let us know where we can improve.
We sincerely apologize for the inconvenience caused with the lack of communication. We understand how frustrating it can be when you have questions or need support and don't receive a response. This is definitely not the level of service we strive to provide.
We have noted your concerns regarding the non-response to your emails and messages. It is certainly not our intention to ignore our customers, and we are sorry for any confusion or frustration this has caused. We acknowledge that claiming the free EarPods and warranty work have been difficult due to the lack of communication.
To make things better, we would like to ask for your assistance. Could you please provide us with the details of your previous emails and messages, such as the dates and email addresses used? This will help us investigate the issue and ensure that we rectify the situation promptly.
Once again, we appreciate your feedback and apologize for any inconvenience caused. We value your business and would like to make things right. If there's anything else you would like to discuss or if you have any other suggestions for improvement, please don't hesitate to let us know.
Kind regards,
Jeff S
Dear [Reviewer's Name],Thank you so much for your delightful 5-star review of Smart Cellular! We sincerely appreciate your support and kind words.
We are thrilled to hear that you are very pleased with your phone, and that it met your expectations exactly as you had ordered. Customer satisfaction is our top priority, and we are delighted to know that we could provide you with a seamless experience.
Once again, thank you for choosing Smart Cellular and for taking the time to share your positive feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
[Your Name]
Dear Ian,Thank you so much for your 4-star rating of Smart Cellular! We greatly appreciate your feedback and we're thrilled to hear that you had a positive experience with us.
We're glad to know that your order arrived well packaged, and we always strive to ensure that our products are delivered securely. It's fantastic to hear that the phone's condition matched the description accurately, meeting your expectations.
We value your support and thank you once again for choosing us. If you have any further questions or require assistance, please don't hesitate to reach out to our customer service team.
Best regards,
[Your Name]
Dear Leo,Thank you so much for taking the time to rate Smart Cellular with 5 stars! We greatly appreciate your positive feedback.
We're thrilled to hear that the refurbished phone you purchased looked and worked as good as new. It's fantastic to know that you were able to enjoy similar functions at a great price. We strive to provide our customers with high-quality products that offer excellent value for money.
Moreover, we're glad to hear that our fast delivery service was helpful. Our team works diligently to ensure that our customers receive their orders as quickly as possible.
Thank you again for your kind words and for choosing Smart Cellular. We hope to have the opportunity to serve you again in the future.
Warm regards,
[Your Name]
“Just bought a refurbished iPhone 11, excellent website, best price I could find and with 18 month warranty. iPhone delivered within 48 phones. iPhone in excellent condition. Would definitely use Smart Cellular again.”
Dear Charles,Thank you so much for taking the time to provide feedback on your experience with Smart Cellular. We really appreciate your kind words and we are delighted to hear that we have been able to make you a happy customer.
At Smart Cellular, providing excellent customer service is our top priority. We strive to ensure that our customers receive prompt and efficient assistance with any issues that may arise. We are thrilled to know that we have been successful in meeting your expectations.
Please know that our dedicated customer support team is always here to assist you. Should you ever need any further assistance or have any more questions, please do not hesitate to reach out to us. We are more than happy to help in any way we can.
Once again, thank you for your feedback and for choosing Smart Cellular. We truly value your business and look forward to serving you in the future.
Best regards,
[Your Name]
Customer Support Team
Smart Cellular
Thank you so much, Silvia, for your outstanding 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you think our phones are fantastic and offer great value. Your recommendation means a lot to us, and we're glad that you had a positive experience with our customer service. If you have any further mobile phone needs, please don't hesitate to reach out. Thanks again for choosing Smart Cellular!
Dear Sophie, Thank you so much for your fantastic 5-star rating of Smart Cellular! We deeply appreciate your support and are thrilled to hear that you had such a great experience with us.
Your kind words mean a lot to us, and we're delighted to have provided you with very quick and speedy service. We couldn't agree more - all thanks to our outstanding team member, Katie! She always goes above and beyond to ensure our customers receive the best service possible.
Once again, thank you for choosing Smart Cellular. We hope to continue serving you with the same excellence in the future. Should you have any further inquiries or need assistance, please don't hesitate to reach out.
Best regards,
[Your Name]
“I bought a pristine iPhone X. It arrived really quickly and was the cheapest anywhere on the internet. The phone looks brand new!! I would certainly recommend Smart Cellular.”
Dear Jason,Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your kind words and recommendation.
We are thrilled to hear that you purchased a pristine iPhone X from us and that it arrived promptly. Our team works diligently to ensure swift and efficient delivery. We are also proud to offer the most competitive prices on the internet, guaranteeing you the best value for your money.
It warms our hearts to know that your phone looks brand new. At Smart Cellular, we take great care in providing top-quality products that meet and exceed our customers' expectations.
Once again, thank you for choosing Smart Cellular and for taking the time to share your positive experience. We are honored to have earned your trust and recommendation. If you have any questions or need further assistance, please don't hesitate to reach out.
Best regards,
[Your Name]
Smart Cellular Team
“Terrible service, slow payment and changed the price agreed.
We agreed a price for a brand new, unopened device. Upon receipt, Smart Cellular contacted to say they would only pay 15% lower than the agreed price, but wouldn't tell me why. After some back and forth I settled on around 10% lower. It was a brand new and unopened device so it couldn't have been a condition issue.
Anyway, then it took around two weeks to get paid. I chased multiple times and was given excuse after excuse. Promises of payments and calls that never arrived. I would save yourself some time and use a more established service in the future.”
Dear Customer,
We need to, and have the right to ask for documents before we can proceed with the payment, as this is to ensure that the device is legally yours and that you agree to sell it to us, according to our terms and conditions.
We use it to confirm that the device has not been stolen, is not under any current contract with a network provider, as well as that the device was not provided by a corporation for business use.
In your case we were unable to verify the legitimacy of your purchase, this is why we had to lower down the amount we can offer for your device, as buying such a device comes with risk for the consumer and the business, and therefore we need to get an insurance to protect ourselves.
Warm regards!
“The phone (Apple iPhone 12 mini) I purchased from Smart Cellular was in immaculate condition - I honestly couldn't tell it wasn't brand new! There were a few minor comms glitches between order and delivery, however, hence removing a star from my rating!”
Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback and your support. We are thrilled to hear that the Apple iPhone 12 mini you purchased from us was in impeccable condition. Our goal is to provide high-quality devices that are as good as new, so we're glad you couldn't even tell it wasn't brand new!We apologize for any minor communication glitches you experienced during the order and delivery process. We always strive to provide smooth and efficient service, and we take your feedback seriously. If there's anything we can do to improve in the future, please don't hesitate to let us know.
Once again, thank you for your review and for choosing Smart Cellular. We hope you enjoy using your new iPhone to the fullest!
“Smart Cellular supplied a refurbished i phone which looked as new. It was straightforward to install the settings and my existing sim card.
The only negative point was the delayed delivery.”
Dear Morgan,Thank you so much for rating Smart Cellular with 4 stars! We truly appreciate your feedback and are grateful for your support.
We're thrilled to hear that you had a positive experience with us. Smart Cellular takes pride in providing refurbished iPhones that have the appearance of new devices. We always strive to ensure that our customers receive smartphones in excellent condition.
We are also glad to know that the installation process was straightforward for you. Our goal is to make it as easy as possible for users to set up their new devices, including transferring their existing sim card.
However, we apologize for the delay in delivery. We understand how important it is for our customers to receive their orders promptly, and we are constantly working to improve our shipping processes to avoid any delays in the future.
Thank you once again for your feedback and for choosing Smart Cellular. We hope you continue to enjoy your new iPhone. If there's anything else we can assist you with, please don't hesitate to reach out to us.
Best regards,
[Your Name]
Smart Cellular Team
Thank you so much, Leo, for giving Smart Cellular a fantastic 5-star rating! We are thrilled to hear that you had a great experience with our services. We truly appreciate your support and trust in our brand.We are also glad to know that you found the price of our phone to be pretty good, considering its release date. At Smart Cellular, we strive to provide high-quality products at affordable prices, ensuring that our customers receive the best value for their money.
Once again, thank you for your amazing rating and kind words. We look forward to serving you again in the future and delivering even more exceptional experiences.
Dear George,Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your support and feedback.
We are delighted to hear that you had an exceptional experience with us. Your satisfaction is our utmost priority and we strive to provide nothing but the best for our valued customers.
We are especially thrilled to hear that you were impressed with our delivery speed. "Exceptional delivery speed! Ordered my new mobile phone and received it in record time" is music to our ears! We make it a point to ensure that our customers receive their orders swiftly and hassle-free.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Warm regards,
