Dear Mitesh,
Thank you so much for your wonderful 5-star rating of Smart Cellular! We are genuinely grateful for your support and kind feedback. Knowing that you had a positive experience with our service and communication is incredibly rewarding for us.
At Smart Cellular, our commitment to delivering exceptional service and maintaining open, effective communication is central to everything we do. We are thrilled to hear that we were able to meet these standards in your experience. Your satisfaction is our top priority, and itโs gratifying to know that our efforts made a difference for you.
If you have any more questions, require assistance, or have any feedback in the future, please donโt hesitate to reach out. We are here to help and are always happy to assist in any way we can. Your continued business is highly valued, and we look forward to the opportunity to serve you again.
Once again, thank you for choosing Smart Cellular and for taking the time to share your positive experience with us. We hope to continue providing you with excellent service in the future.
Warm regards,
The Smart Cellular Team
Dear valued customer,Thank you so much for your glowing 5-star review of Smart Cellular! We truly appreciate your positive feedback and are thrilled to hear that you are very happy with your recent purchase of the iPhone 12 white.
It's fantastic to know that the phone looks immaculate and is working perfectly for you. We take great pride in providing top-notch products that exceed our customers' expectations. Our team works diligently to ensure a swift and smooth ordering process, and we're glad to hear that your order was recorded quickly.
Your satisfaction is our utmost priority, and we are dedicated to delivering exceptional customer experiences. Thank you once again for choosing Smart Cellular, and we look forward to serving you in the future.
Warm regards,
The Smart Cellular Team
“Unfortunately had a bad experience and cannot recommend this company. All seemed ok to start with the order of an Apple Watch that was received in great time. Unfortunately the condition clearly did not match the description and no charger was included as advertised. I sent the company an email with photos which was ignored. I then sent multiple chaser emails over a few weeks which were all ignored until I finally got a response which completely ignored the charger being missing and sent me a link of the condition description. These descriptions further proved my watch was sold with the incorrect advertised condition which I then responded too and also re-queried about the missing charger and asked them to send one or refund me the amount to purchase one at least. My email and chasers have again been ignored in the weeks since. Not a good experience”
Hello,
Weโre sorry for the issues with your Apple Watch order and the missing charger. We aim to address all concerns promptly, and we regret the delays in our response. Please contact us directly so we can resolve this matter for you.
Thank you for your patience.
Best regards,
The Smart Cellular Team
“Bought an iPhone 13 in pristine condition, when it arrived there was visible damage and the phone was glitchy and sticking when texting. Battery ran down from 100% to 77% within minutes of minimal use.
Emailed the company was told to return it Special Delivery, and request a refund, which I did. This was over a week ago now and I know the phone was delivered.
I emailed yesterday for an updatedโฆ. Still nothing.
The landline for this company just goes to a machine.
Stay away from this company. Iโm sooooo disappointed and getting angrier by the day!!
Iโm well over ยฃ350 out of pocket.”
Thank you for your feedback. Weโre sorry to hear about the issues you faced with your iPhone 13. This isnโt the quality we aim to provide, and we apologize for any inconvenience caused.
To resolve this, please send us your order details so we can expedite your refund and address the issues you encountered. We also appreciate any suggestions you have for improving our service.
Thank you for your patience and understanding. We look forward to resolving this and restoring your trust in Smart Cellular.
Hi,
Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us. Itโs wonderful to know that you found the phone to be in good condition and that its authenticity as an original device was confirmed to your satisfaction.
At Smart Cellular, we take great pride in ensuring that our customers receive top-quality products and excellent service. Knowing that we met your expectations and provided a product that lived up to your standards reaffirms our commitment to delivering exceptional value and service.
Your feedback is incredibly valuable to us as it helps us continue to improve and provide the best possible experience for all our customers. Weโre grateful for your support and for choosing Smart Cellular for your purchase.
If you have any further questions or need assistance in the future, please donโt hesitate to reach out. We look forward to serving you again and ensuring that your future experiences with us are just as positive.
Thank you once again for your trust and for being a valued customer.
Best regards,
The Smart Cellular Team
“I have had a truly disappointing experience with them. I paid for a phone in 'pristine' condition. The phone I received had VISIBLE DAMAGE - scuffs and scratches that i wouldn't even class as a 'good' phone. It then took numerous emails and unanswered calls over SEVERAL days to get them to acknowledge me and my complaint. Eventually I was told to return the handset at a further cost to me. When I challenged this I was told they'd only refund postage of up to ยฃ8.50 - which is ridiculous since sending a high value item with guaranteed tracking costs considerably more. However I relented and sent it back as cheaply as possible. I have eventually been refunded the cost of the DAMAGED handset but am yet to be reimbursed for postage costs. It shouldn't be this hard to get my money back in 2024....”
Hi Eddie,
Thank you for your feedback. Weโre sorry to hear about the issues with the phone condition and the delays in communication. This isnโt the standard we aim for.
We apologize for the inconvenience and will review our quality control and reimbursement policies. Please let us know your preferred contact method so we can address your concerns directly and find a resolution.
Thank you for bringing this to our attention.
Best regards,
The Smart Cellular Team
“Smart Cellular's deceptive trade-in practices are nothing short of disappointing. Their online store promises of fair trade-in prices and same day payment are a facade, masking the reality of demanding extensive personal documents such as proof of address, identity and receipts only to offer insultingly low values. This deceitful tactic, coupled with their sluggish response times, paints a bleak picture of a company that preys on customers' trust. It's evident from numerous reviews that this unscrupulous behaviour is ingrained in their business model, creating an utterly abysmal experience for unsuspecting individuals seeking a fair deal.”
Dear Bryan,
Thank you for your feedback. Weโre very sorry to hear about the issues with our trade-in process and the delay in response. This experience is not what we strive for, and we regret any frustration caused.
We are actively working to improve our practices and appreciate any additional details you can provide. Your insights are invaluable in helping us enhance our service.
Thank you for bringing this to our attention. We hope to restore your trust and are here for any further questions or concerns.
Warm regards,
The Smart Cellular Team
Dear Customer,
We would like to extend our sincerest gratitude for taking the time to rate Smart Cellular with five stars. We are thrilled to hear that you had a positive experience with us! Your feedback is immensely important to us.
We are delighted to know that the phone met your expectations and that our customer service team was able to assist you promptly and effectively with any inquiries you had. Our team takes great pride in providing exceptional customer service, and it's fantastic to hear that our efforts resonated with you.
Thank you for your kind words and for considering us for any future purchases. We look forward to assisting you again in the future!
Warm regards,
The Smart Cellular Team
Dear George, Thank you so much for taking the time to give Smart Cellular a stellar five-star rating! We greatly appreciate your support and are thrilled to know that you had such a positive experience with us.
Additionally, we noticed that you mentioned "a new phone" in your review. We're delighted to hear that our service helped you in selecting a new phone, and we hope it's exceeding your expectations. If you ever need any assistance or have any further questions, please don't hesitate to reach out to us. We're here to help!
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future!
Best regards,
The Smart Cellular Team
Hello Dear,
Thank you for taking the time to share your positive experience with us! Weโre delighted to hear that the price of your purchase allowed you to afford an iPhone and that the interest-free 3-month payment plan via PayPal worked out well for you. Weโre also pleased to know that your phone arrived as expected and that youโre happy with it.
At Smart Cellular, weโre committed to providing our customers with great value and a smooth shopping experience, and itโs wonderful to hear that weโve succeeded in meeting your expectations.
As a token of our appreciation for your feedback and for choosing us, weโd like to offer you two special discounts for your future transactions:
ยฃ15 Off: Use the code BIGSALE15 to receive ยฃ15 off your next purchase.
Additional ยฃ10 Off: Use the code SMART10 when selling a device to us for an extra ยฃ10 on top of our offer.
We hope these discounts add extra value to your future interactions with us. If you have any questions or need further assistance, please donโt hesitate to get in touch. Weโre here to ensure your experience remains excellent, whether you're buying, selling, or seeking information.
Thank you once again for your positive review and for being a valued part of the Smart Cellular community. We look forward to serving you again soon!
Best regards,
The Smart Cellulart Team
Thank you so much, Michael, for giving us a stellar 5-star rating for Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Your satisfaction means the world to us!Additionally, we would like to extend our gratitude for your patience in receiving your iPhone.
We apologize for the two-week delay, and we appreciate your understanding during that time. We hope that the wait was worth it and that you are enjoying your new iPhone to the fullest.
Once again, thank you for choosing Smart Cellular and for taking the time to share your feedback. We're here for you whenever you need any assistance or have further inquiries.
Regards,
The Smart Cellular Team
Hello Customer,
Thank you so much for your incredible 5-star review of Smart Cellular!
We truly appreciate your kind words and are thrilled to hear that you are satisfied with our services. We apologize for the slight delay in delivery, as the phone was unexpectedly out of stock.
However, we made sure to keep you informed through regular email updates to ensure you were aware of the status.
It's fantastic to know that you find the phone great, and we're grateful for your patience and understanding.
If you have any further feedback or need assistance, feel free to reach out to us.
Thanks again for choosing Smart Cellular!
Regards,
The Smart Cellular Team
“I ordered a phone that was meant to arrive a few days ago, I've had no updates at all from the company and have had to persistently message to try and find out what's happening. All I've been told is there's a delay. No-one seems to be able to update me on why it's taking so long. I'm very disappointed as I bought from the site for the quick delivery time. Now I'm wondering if I've been conned.”
Dear Hannah,Thank you so much for taking the time to share your experience with Smart Cellular. We sincerely appreciate your feedback and are sorry to hear about the inconvenience you have faced regarding the delayed delivery of your phone.
Please contact us directly so we can assist you with this matter.
Regards,
The Smart Cellular Team
“Prompt delivery, in fact before scheduled. Price very good and product (sold as refurbished, pristine condition) appears like new with not a mark on it. Will definitely use Smart Cellular again. Highly recommended.”
Dear Paul,
Thank you so much for your fantastic 5-star rating of Smart Cellular! Weโre absolutely thrilled to receive such positive feedback and are grateful for your kind words. Itโs incredibly rewarding to hear that your experience with us was so enjoyable.
Weโre delighted to know that our prompt delivery exceeded your expectations and that the price and quality of the refurbished phone met your satisfaction. Our team takes great pride in ensuring that every product we offer is in pristine condition, so itโs wonderful to hear that you found your phone to be just like new.
Your satisfaction is our top priority, and we are overjoyed that you would choose Smart Cellular again in the future. Your high recommendation means a lot to us and serves as a great motivator for our team to continue delivering exceptional service.
Should you ever need any assistance or have any questions, please donโt hesitate to reach out. Weโre here to help and ensure that every aspect of your experience with us is as seamless as possible.
Thank you once again for choosing Smart Cellular. We look forward to the opportunity to serve you again in the future and to continue providing you with outstanding products and services.
Best regards,
The Smart Cellular Team
Dear Lee,
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind feedback and are thrilled to hear that youโre satisfied with your recent purchase.
Itโs wonderful to know that the phone you received was exactly as described and met your expectations. We always strive to provide our customers with high-quality products that match the descriptions and standards we advertise, so your positive feedback is incredibly rewarding. Knowing that youโre happy with your new phone makes all our efforts worthwhile.
Your satisfaction is our top priority, and itโs great to hear that we succeeded in delivering a product that youโre pleased with. We take pride in offering top-notch products and excellent service, and your review reinforces our commitment to these values.
Once again, thank you for taking the time to share your experience and leave such a positive review. Your feedback helps us continue to improve and motivate us to keep up the good work. If you have any questions or require further assistance at any time, please donโt hesitate to reach out. Weโre always here to help and ensure you have the best experience possible.
Thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“iPhones are the among the best but not the cheapest. Shopping around online I found this pristine model from this company. This iphone 11 from Smart Cellular is indistinguishable from brand new. Why buy new from Apple when I got a fabulous bargain from this company at a fraction of the price? Smart Cellular phones are very competitively priced and their promise of assured customer satisfaction was a big plus. I am very pleased and delighted with this purchase. Delivery was prompt and secure. Recommended.”
Dear Barry,
Thank you so much for your incredible 5-star rating and thoughtful review of Smart Cellular! We are genuinely grateful for your kind words and are thrilled to hear that your experience with us was so positive.
We completely agree that iPhones are among the best devices on the market, though their higher price can be a concern for many. Weโre delighted that you took the time to explore your options online and discovered our pristine iPhone 11 model at a fraction of the cost. Itโs fantastic to know that you found the phone to be indistinguishable from brand new.
At Smart Cellular, we are committed to offering high-quality, competitively priced phones without compromising on the customer experience. We take great pride in providing products that not only meet but exceed our customersโ expectations. Itโs wonderful to hear that we succeeded in delivering a product and service that you are pleased with.
Ensuring prompt and secure delivery is a top priority for us, and weโre glad that our efforts to provide a smooth and efficient process were reflected in your experience. Your satisfaction is our greatest reward, and your feedback reinforces our commitment to maintaining high standards.
Thank you once again for choosing Smart Cellular and for recommending us. Your trust means a great deal to us, and we look forward to the opportunity to serve you again in the future. If you have any further questions or need assistance, please donโt hesitate to reach out.
Best regards,
The Smart Cellular Team
Hi Customer,
Thank you so much for taking the time to leave us a 4-star rating! We genuinely appreciate your feedback and are thrilled to hear that youโre very satisfied with both the phone and the speedy delivery.
Your satisfaction is incredibly important to us, and it's wonderful to know that we met your expectations. We strive to offer exceptional products and services, and itโs rewarding to hear that our efforts have resonated with you.
If thereโs anything more we can do to make your experience even better, or if you have any further questions or concerns, please donโt hesitate to reach out. Weโre here to assist you and ensure that your experience with us continues to be positive.
Thank you once again for your support and for choosing Smart Cellular. We look forward to serving you again in the future. Have a fantastic day!
Best regards,
The Smart Cellular Team
Hi,
Iโm very sorry to hear that you received the wrong color phone. I apologize for any inconvenience this has caused.
Please contact us directly to arrange a replacement or return. Weโll ensure that the correct phone is sent to you as quickly as possible.
Thank you for your understanding, and we look forward to resolving this issue for you.
Best regards,
The Smart Cellular Team
“I bought an Apple iPhone 12 (128 GB) in Blue, unlocked, from Smart Cellular as a gift for my dad, and heโs very happy with it. The phone arrived exactly as described, and the delivery was quickโjust in time for his birthday.”
Hi Thi Vu,
Thank you so much for your wonderful review! Weโre delighted to hear that your dad is happy with the Apple iPhone 12 and that it arrived just in time for his birthday. Itโs great to know that the phone met your expectations and was exactly as described.
At Smart Cellular, we strive to provide high-quality products and efficient service to ensure our customers have a positive experience. Itโs rewarding to hear that our efforts have made a difference for you and your family.
As a token of our appreciation for your kind words, weโd like to offer you some special discounts for your future purchases. Use the code SMART10 when selling a device to us to receive a special offer. Additionally, for any future purchases, you can use the code BIGSALE15 to get ยฃ15 off. We hope these offers add even more value to your experience with us.
If you have any other questions or need assistance with anything else, please donโt hesitate to reach out. Weโre here to help and look forward to serving you again in the future.
Thank you once again for choosing Smart Cellular, and we hope to continue providing you with excellent service!
Best regards,
The Smart Cellular Team
