Thank you so much for your outstanding 5-star review of Smart Cellular! We truly appreciate your support and are thrilled to know that you had such a positive experience with us.
"Fantastic service and communication" is a core value we strive to deliver to all our valued customers, and we are delighted to hear that we hit the mark with you. Providing excellent customer service and maintaining clear lines of communication is at the heart of our commitment to ensuring customer satisfaction.
Your kind words motivate us to continue offering the best possible service and we are grateful for your trust in our products and services.
Once again, thank you for choosing Smart Cellular and for taking the time to share your feedback. We look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
“Had a few problems initially as they didn’t have the phone I ordered. But then received the phone and very happy with what was sent. Think they just need to start talking to each other. Obviously a newish company and sure have the capabilities but just not quite joined up yet.”
Dear [Reviewer's Name],Thank you so much for taking the time to leave us a review for Smart Cellular. We truly appreciate your feedback and are glad to hear that you had a great experience with our service.
It is our top priority to ensure our customers are happy, and we are thrilled that we have met your expectations. Providing exceptional service and a seamless experience is what we strive for, so it's wonderful to know that we're on the right track.
If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Our dedicated customer support team is always here to help and provide solutions.
Thank you once again for your kind words. We look forward to serving you in the future.
Warmest regards,
Smart Cellular Team
Dear valued customer,Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you are delighted with your purchase.
It's wonderful to know that your order arrived on time and that you found our communication to be excellent. At Smart Cellular, we strive to always provide top-notch service along with high-quality products.
Once again, we sincerely thank you for your support and for taking the time to share your positive experience with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Warm regards,
The Smart Cellular Team
“Had to speak to customer service as their discount code kept stating invalid. Turns out you can't barter with the AI and then use the code. I had to empty the basket and start again, and then the AI got the hump with me and upped the price, so I then waited until the next day to go back and barter again to get the best deal. (All my fault for trying to be clever).
The Samsung S23+ I bought was as described works great and looks like new, the price was reasonable and the delivery was spot on.
All in all I would highly recommend Smart Cellular and will definitely check them out for future purchases..”
Thank you, jayjay, for leaving us a stellar 5-star rating! We appreciate your support and recommendation of Smart Cellular. We apologize for any inconvenience you experienced while using the discount code. We're glad our customer service team was able to assist you. We understand the temptation to try and barter with our AI, but unfortunately, it doesn't quite work that way. We're pleased to hear that the Samsung S23+ you purchased met your expectations and works great. We strive to provide reasonable prices and reliable delivery service. Thank you for choosing Smart Cellular, and we look forward to serving you again in the future!
“Phone was described as ‘Excellent’ when it arrived it had numerous marks on it. Took a number of emails before I received my refund 11 days later. Still haven’t received my postage returns cost yet.”
Dear ,Thank you so much for taking the time to share your feedback on your recent experience with Smart Cellular. We truly appreciate hearing about your experience and apologize for any inconvenience caused.
We are sincerely sorry to learn that the phone you received had numerous marks on it, contrary to the excellent condition it was described as. We understand how frustrating this must have been for you. Additionally, we apologize for the delay in processing your refund and for the inconvenience caused by the multiple email exchanges. We are committed to providing a seamless experience for our customers, and we deeply regret falling short of your expectations.
To rectify the situation, we would love to learn more about your specific case. Could you please provide us with more details regarding the refund process and the outstanding postage returns cost? This will help us investigate and ensure that such occurrences do not happen in the future.
Once again, we appreciate your valuable feedback and will do everything in our power to avoid similar issues. Our aim is to continuously improve and provide the highest level of service to our customers. If there is anything else you would like to bring to our attention, please feel free to reach out. We are here to assist you.
Thank you for choosing Smart Cellular, and we hope to restore
Dear MIDAYI,Thank you so much for taking the time to provide your valuable feedback on Smart Cellular. We truly appreciate your honesty and willingness to share your experience with us.
Firstly, we would like to apologize for the inconveniences you faced. We understand how important it is for our customers to have a seamless and satisfactory experience with our services, and we deeply regret that we fell short of your expectations.
After carefully reviewing your review, we have identified a few issues that you mentioned which we would love to address and improve upon. Can you please provide more details about the specific problems you encountered? This would greatly help us understand your concerns better and allow us to work towards finding effective solutions.
Making things better is of utmost importance to us, and your feedback plays a crucial role in that process. We value your opinion and are committed to ensuring that our customers' experiences reflect the high standards we strive to achieve.
Thank you again for your valuable feedback, MIDAYI. We genuinely apologize for any inconvenience caused and sincerely hope to have the opportunity to serve you better in the future.
Dear M,Thank you so much for taking the time to leave us a 5-star rating! We greatly appreciate your feedback and support.
We are thrilled to hear that you are delighted with your iPhone and that it arrived in great condition and quickly. Our team at Smart Cellular always strives to provide top-notch products and fast delivery service.
We sincerely appreciate your kind words and recommendation. It means the world to us knowing that you would happily recommend Smart Cellular to others. We look forward to serving you again in the future and assisting with any of your cellular needs.
Thank you once again for choosing Smart Cellular!
“My phone is working very well, and pleased with the Samsung model, but it took 3 weeks to arrive and was told by customer service on several occasions that it was on its way.?”
Hi Don,Thank you so much for taking the time to leave your feedback about Smart Cellular. We greatly appreciate it!
We're thrilled to hear that you've been enjoying our services and that our team has provided you with excellent customer support. We believe that happy customers are the heart of our business, and we strive to provide the best possible experience to each and every one of them.
If you ever have any questions or need any assistance, please don't hesitate to reach out to us. Our team is always here to help ensure that you have a smooth experience with Smart Cellular.
Once again, thank you for your kind words, Don! We look forward to serving you in the future.
Warm regards,
Thank you so much for taking the time to rate us with a full 5 stars! We greatly appreciate your support and are thrilled to hear that you are enjoying your experience with Smart Cellular.
We are glad to know that the Thenew s22 ultra has met your expectations, just as described in the product description. Delivering excellence is our top priority, and we are delighted that we could provide you with a phone that fulfills your needs.
We value your trust in us and your satisfaction means everything to our team. Should you ever need any further assistance or have any questions, please feel free to reach out to us. We are here to help and ensure that you continue to have an excellent experience with our products and services.
Thank you again for choosing Smart Cellular. We truly appreciate your support and look forward to serving you in the future.
Best regards,
Smart Cellular Team
“Phone took weeks to arrive.When it finally arrived,after I cancelled it,it was scratched badly all over top of screen.The phone was supposed to be pristine it was nowhere near pristine it was at best in poor condition.I will never use this company again and would never recommend them.i”
Dear P.Martin,Thank you so much for taking the time to share your feedback about your recent experience with Smart Cellular. We truly appreciate customers like you who provide us with valuable insights.
We sincerely apologize for the inconvenience you faced with the delayed delivery and the state of the phone upon arrival. We understand your disappointment as the product was supposed to be in pristine condition, and we deeply regret that it fell short of your expectations. This is certainly not the level of service we strive to provide.
It is genuinely important to us that we rectify this situation and regain your trust. We would like to discuss this matter further with you in order to find a suitable solution. Please let us know how we can make it up to you, whether it's through a replacement phone, a refund, or any other means that would better meet your needs.
Once again, we truly appreciate your feedback and want to assure you that we take your concerns seriously. Kindly reach out to us at your convenience, as we value your satisfaction and are committed to making things right.
Thank you for your understanding, and we look forward to the opportunity to make amends.
Best regards,
Customer Service Team
Smart Cellular
Dear Khanak,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your support and are thrilled to hear that you have found us to be a reliable and honest provider of device trading and sales. We take pride in being there for our customers every step of the way and are glad that we could assist you with multiple transactions.
Your satisfaction is our utmost priority, and we assure you that we will continue to deliver top-notch support for all your cellular needs. If you ever require any assistance in the future, please don't hesitate to reach out to us.
Thank you once again for your kind words and ongoing support.
Dear I,Thank you so much for taking the time to provide your feedback on Smart Cellular. We genuinely appreciate customers like you who share their experiences with us.
Firstly, we would like to apologize for the inconvenience caused by the delay in receiving your mobile device and the lack of a refund. We understand that waiting for two weeks when the website clearly states a delivery timeframe of 2-3 days is frustrating and not at all acceptable. We take full responsibility for this oversight and assure you that we are actively investigating the situation to prevent such incidents from occurring in the future.
Your feedback is valuable to us, as it helps us identify areas where we need to improve. We genuinely apologize for any inconvenience caused and would like to request additional details from you regarding your order. Could you please provide us with your order number and any other pertinent information so that we can investigate this matter further?
We are committed to resolving this matter to your satisfaction and would appreciate the opportunity to make it right. Please let us know how we can rectify this situation and ensure your experience with Smart Cellular is a positive one.
Once again, thank you for bringing this issue to our attention. We eagerly await your response and, again, apologize for any inconvenience caused.
“The phone came as described and was a really good price. Was a gift for my son and ordered it a certain time and day for it to come on his birthday and unfortunately the date it said it could come wasn’t correct and waited quite a while for the phone to come but apart from that the phone was great and my son loves it.”
Dear Elizabeth,Thank you for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your feedback and are delighted to hear that the phone came as described and at a great price. We understand that there was a slight delay in the delivery, causing it to arrive after the expected date. We apologize for any inconvenience this may have caused you and your son. However, we are thrilled that your son loves the phone and we hope it brings him joy and satisfaction.
Once again, thank you for choosing Smart Cellular. We value your patronage and look forward to serving you in the future.
Thank you so much for your incredible 5-star rating of Smart Cellular! We greatly appreciate your continued support and for choosing us again for your iPhone needs. It's fantastic to hear that our service and the iPhone you received were exactly as described and working brilliantly. Providing complete confidence and satisfaction to our customers like you is what we strive for. Thank you for your trust, and we look forward to serving you in the future.
“Bought Samsung galaxy s23. Excellent condition and price was better than other competitors. Nearly 6months on now and no issues with a refurbished phone. Definitely recommend and will buy from here again”
Thank you so much for your fantastic 5-star rating and your remarkable feedback on your experience with Smart Cellular. We are truly grateful for your kind words and your recommendation.
We are thrilled to hear that you are satisfied with your purchase of the Samsung Galaxy S23. Our team takes pride in offering top-quality refurbished phones at competitive prices, and we are delighted that our pricing surpassed that of our competitors. It warms our hearts to know that the device arrived in excellent condition, and we are even more pleased to learn that you have had no issues with it after nearly six months of usage.
Your trust in us is highly appreciated, and we are glad that we were able to meet your expectations. Please know that we will always be here for you whenever you need to make another purchase. We look forward to serving you again in the future.
Once again, thank you for choosing Smart Cellular and for taking the time to share your positive experience. We are grateful for your support.
Best regards,
Smart Cellular Team
“I purchased an iPhone 11 which after a day had a problem with the touch screen. The returns department were excellent and I was able to get a full refund easily and quickly.”
Dear Rob,Thank you so much for taking the time to rate Smart Cellular with 4 stars. We greatly appreciate your feedback!
We are sorry to hear about the issue you faced with the touch screen on your iPhone 11. However, we are thrilled to know that our returns department was able to provide you with excellent service and facilitate a quick and easy refund for your purchase.
At Smart Cellular, customer satisfaction is of utmost importance to us, and we strive to provide seamless experiences even in such situations. Your words of appreciation mean a lot to us and further motivate us to deliver nothing short of excellence.
Thank you once again for choosing Smart Cellular, and please do not hesitate to reach out if you have any further concerns or require any assistance.
Best regards,
Smart Cellular Customer Support
Dear Stewart,Thank you so much for taking the time to leave a 5-star rating for Smart Cellular! We truly appreciate your support and are thrilled to hear that you've had a positive experience with our services.
Additionally, we're glad to know that you've been enjoying your phone for several weeks now with no problems. Our team takes great pride in providing top-notch products and excellent customer service, and your feedback reaffirms that we are on the right track.
Once again, thank you for your kind words and your continued support. If you ever need assistance or have any questions, please don't hesitate to reach out. We're here to help!
“My sons phone went in the blink. We ordered from Smart cellular before 3pm and had our new phone delivered the next day, one happy teenager and relieved mum.”
Dear ,Thank you so much for your wonderful review and your 5-star rating of Smart Cellular. We are thrilled to hear that we were able to meet your expectations and provide a smooth and speedy experience for you and your son.
We understand how crucial it is to have a reliable and fast service, especially when it comes to getting a new phone. It brings us joy to know that we were able to deliver your order promptly, ensuring the happiness of your teenager and the peace of mind of a relieved mum like yourself.
Your feedback truly means a lot to us, and it motivates us to continue delivering exceptional service to all our valued customers. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you again for choosing Smart Cellular. We appreciate your trust in our service.
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“Very easy to order online and delivery was as promised.
Iphone 13 mini was as described 1st
Class order and prestine condition
Yes I would recommend this company.”
Dear Joyce,Thank you so much for giving Smart Cellular a 5-star rating! We are thrilled to hear that you had a great experience with us. We appreciate your feedback and recommendation.
We are glad to know that our online ordering process was very easy for you, and that the delivery was as promised. It's great to hear that the iPhone 13 mini you received was in pristine condition and exactly as described.
Thank you once again for choosing Smart Cellular. We value your satisfaction, and we are always here to provide you with top-notch service. Should you have any questions or need any assistance in the future, please don't hesitate to reach out to us.
Dear Peter, Thank you so much for your outstanding 5-star rating of Smart Cellular! We are thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we are delighted to know that your purchased iPhone 12 arrived promptly and met all your expectations. We are especially glad that you found the price pleasing.
Thank you again for choosing Smart Cellular, and we look forward to serving you again in the future.
Best regards,
Smart Cellular Team
