“I returned my phone because there was an issue with setting it up.
Despite it being received back to Smart Cellular 15 days ago (as of today) I haven’t had a refund yet.
I have messages and emailed them countless times with no response.
I hate leaving poor reviews for companies but unfortunately I feel I have no option on this occasion.”
Dear Joanna,Thank you so much for taking the time to provide feedback on your experience with Smart Cellular. We genuinely appreciate customers like you who share their thoughts with us.
We sincerely apologize for the delay in refunding your money after returning your phone. We assure you that this is not the level of service we strive to provide. We understand your frustration with not receiving any response to your messages and emails, and we are truly sorry for any inconvenience caused.
We genuinely value your feedback and would like to understand how we can improve our services and ensure that such issues are rectified promptly. Please let us know how we can make things better for you. Your satisfaction is our utmost priority.
Thank you once again for bringing this matter to our attention, and we look forward to better serving you in the future.
Best regards,
Customer Service Team, Smart Cellular
Hi,
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!!
If you or your family/friends want to purchase from smartcellular.co.uk use discount code XMAS15 for an extra £15 off your next order!
Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15.
Please visit us to claim and grab the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Many Thanks!
Smart Cellular
Hi,
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!!
If you or your family/friends want to purchase from smartcellular.co.uk use discount code XMAS15 for an extra £15 off your next order!
Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15.
Please visit us to claim and grab the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Many Thanks!
Smart Cellular
Hi,
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!!
If you or your family/friends want to purchase from smartcellular.co.uk use discount code XMAS15 for an extra £15 off your next order!
Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15.
Please visit us to claim and grab the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Many Thanks!
Smart Cellular
“Happy that I got what I wanted and phone looks brand new have not tried it yet as Christmas present for my grandson. Happy with service kept informed.”
Hi,
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!!
If you or your family/friends want to purchase from smartcellular.co.uk use discount code XMAS15 for an extra £15 off your next order!
Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15.
Please visit us to claim and grab the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Many Thanks!
Smart Cellular
“Awful company, don't deliver when they say, ignore messages, lie about delivery and dispatch dates.
Wouldn't recommend you at all to anyone, and WONT ever use them again.”
Dear Jayne,Thank you so much for taking the time to provide your feedback on your experience with Smart Cellular. We truly appreciate customers like you who share their opinions and help us improve our services.
We sincerely apologize for the issues you encountered with our company. We understand that not delivering when promised, ignoring messages, and providing misleading information about delivery and dispatch dates can be incredibly frustrating. It is never our intention to disappoint our customers, and we are truly sorry for any inconvenience caused.
We want to assure you that we take your concerns very seriously and are committed to making things right. In order to improve our services, we would greatly appreciate it if you could provide us with more details about your specific experience and any suggestions you may have for us.
Once again, we apologize for the negative experience you had and thank you for bringing these issues to our attention. We value your feedback and strive to continuously enhance our customer experience.
Please let us know how we can make things better for you and thank you for giving us the opportunity to address these concerns.
Best regards,
Jeff S
Hi,
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!!
If you or your family/friends want to purchase from smartcellular.co.uk use discount code XMAS15 for an extra £15 off your next order!
Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15.
Please visit us to claim and grab the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Many Thanks!
Smart Cellular
Hi,
Thank you so much for taking the time to leave us a great review, it is greatly appreciated!!
If you or your family/friends want to purchase from smartcellular.co.uk use discount code XMAS15 for an extra £15 off your next order!
Remember if you sell with us again use code SMART10 for an extra 10% cash on your phone up to £15.
Please visit us to claim and grab the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Many Thanks!
Smart Cellular
Dear Peter,Thank you so much for your 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with us. We're glad that the iPhone you received was exactly as described and that it arrived in good time, despite the busy Christmas period. Your recommendation means a lot to us, and we'll continue to strive for excellence in serving all our customers.
Thank you once again, and we look forward to serving you in the future!
Best regards,
Jeff S
Thank you for your fantastic 4-star rating of Smart Cellular! We sincerely appreciate your feedback and are delighted to hear that you had a positive experience with us.
We're thrilled that the mobile phone arrived on time and lived up to your expectations. It's always our goal to provide accurate descriptions and quality products to our valued customers like you.
Once again, we want to express our gratitude for choosing Smart Cellular. Should you have any further inquiries or require assistance in the future, please don't hesitate to reach out to us. We're here to help!
Best regards,
Jeff S
Dear Michael,Thank you so much for your fantastic 5-star rating and review of Smart Cellular! We appreciate your feedback and are delighted to hear that you had a positive experience with us.
Prompt delivery and good value for the price of our products are aspects we always strive to provide our customers with. Your kind words motivate us to continue delivering high-quality service and affordable options.
Once again, thank you for choosing Smart Cellular. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Best regards,
Jeff S
Thank you so much for your fantastic 5-star review of Smart Cellular! We truly appreciate your kind words and are delighted to hear that you had an amazing experience with us.
We are thrilled to know that the phone you ordered from us is immaculate. Our team strives to provide top-notch products and ensuring their quality is always our priority.
Your satisfaction is our ultimate goal, and we are ecstatic that we have met your expectations. We value your trust in us and cannot wait to serve you again in the future.
Thank you once again for choosing Smart Cellular. We are here for you whenever you need us!
Best regards,
Jeff S
“I ordered an iPhone 13 mini in prestige condition, it came in that condition with 100% battery health. I am deeply impressed with the quality and service. Definitely recommend if they keep to this high standard.”
Dear Arie,Thank you so much for awarding Smart Cellular with a stellar 5-star rating! We truly appreciate your feedback and are thrilled to hear about your positive experience.
"I ordered an iPhone 13 mini in prestige condition, it came in that condition with 100% battery health. I am deeply impressed with the quality and service. Definitely recommend if they keep to this high standard."
We are delighted that your order exceeded your expectations and that the iPhone 13 mini arrived in perfect condition with optimum battery health. Providing top-quality products and exceptional service is our utmost priority, and your satisfaction means the world to us.
Once again, thank you for recommending Smart Cellular. Should you need any further assistance in the future, please don't hesitate to reach out. We are here to ensure your continued satisfaction.
Best regards,
Jeff S
Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you had a great experience with Smart Cellular.
We are glad that you found our service to be exceptional and that the phone you received was as described and in pristine condition. It's always our goal to provide our customers with top-notch products and services.
By the way, we are delighted that you discovered a sweet surprise in your packaging! It's the little things that make a difference, and we're glad we could add a small delight to your experience.
Once again, thank you for choosing Smart Cellular. We value your satisfaction and look forward to serving you again in the future.
Best regards,
Jeff S
“The phone was great although communication wasnt that good which is why I gave just 4 stars . The chocolate bar was also a really nice touch well done”
Dear Hilary,Thank you so much for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your feedback and are glad to hear that you found our phone to be great.
We apologize if the communication fell short of your expectations, and we are constantly working towards improving it to better serve our customers. Your comment will definitely help us in that regard.
We are delighted to know that you enjoyed the chocolate bar included with your purchase. We strive to make our customers' experience extra special, and we are thrilled that this little touch made a difference for you.
Once again, thank you for your valuable review. We hope to have the opportunity to serve you again in the future and provide you with an even more exceptional experience.
Best regards,
Jeff S
Thank you so much for your fantastic 5-star rating, it truly means a lot to us! We're thrilled to hear that you had a great experience with Smart Cellular. First class service and product are what we always strive to provide our valued customers. We truly appreciate your support and look forward to serving you again soon!
Thank you so much for taking the time to share your experience with us regarding Smart Cellular. We sincerely appreciate your feedback and we apologize for the inconvenience and frustration caused by the issue you mentioned.
It is disheartening to hear that you have been facing difficulties in obtaining a refund since July, despite exchanging over 40 emails. We understand how frustrating it can be to receive only automated replies, and we are truly sorry for this matter.
We value our customers' satisfaction immensely and strive to ensure that all concerns and issues are addressed promptly and effectively. We are determined to investigate this matter further in order to resolve it as soon as possible.
To better assist you and improve our service, we kindly ask you to provide us with additional information regarding your experience. Could you please let us know how we can make things better for you? Your insights will be valuable in enhancing our customer experience and preventing similar occurrences in the future.
Once again, we extend our sincerest apologies for any inconvenience this may have caused you. We greatly appreciate your understanding and patience.
Best regards,
Smart Cellular Customer Support
“Slow in sending the phone out. They took the order but didn’t have it in stock
I tried to canx then n there was delay in replying. I needed the phone straight away.
When phone arrived was decent no issue”
Dear John,Thank you so much for taking the time to write a review about your experience with Smart Cellular. We truly appreciate your feedback and are delighted to hear that you are satisfied with our services.
At Smart Cellular, our top priority is always to ensure customer happiness, so it's truly encouraging to know that we are on the right track. Your kind words reinforce our efforts to provide excellent service and reliable products.
If you ever require further assistance or have any questions, please don't hesitate to reach out to us. Our dedicated support team is here to help you every step of the way.
Once again, thank you for choosing Smart Cellular. It has been a pleasure serving you.
Warm regards,
Jeff S
“I am delighted with the condition of the Iphone12 that I bought from you. Everything was efficient in the service we received and it arrived reasonably quickly.”
Dear Mrs,Thank you so much for giving Smart Cellular a fantastic 5-star rating! We genuinely appreciate your kind words and are thrilled to hear that you are delighted with the condition of your new iPhone12.
We pride ourselves on providing efficient service and ensuring our customers receive their orders promptly, so it's wonderful to know that everything went smoothly for you. Your satisfaction is our ultimate goal, and your positive feedback reassures us that we are on the right track.
Once again, thank you for choosing Smart Cellular. We value your trust in us and look forward to serving you again in the future.
Best Regards,
Jeff S
“Speedy delivery with great feedback on when my phone would arrive. Phone arrived in great condition, no noticeable marks. Good price with £15 off voucher for signing up. Great customer service when I had to contact them”
Dear Claresy75,Thank you so much for your amazing 5-star review of Smart Cellular! We truly appreciate your kind words and recommendation. We are thrilled to hear that you had a positive experience with us, from the speedy delivery to the great condition of your phone.
We always strive to provide excellent customer service, and we are glad to know that you were satisfied with our support when you contacted us. Moreover, we are delighted that you found our prices competitive and that you were able to take advantage of our £15 off voucher for signing up.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you in the future.
Best regards,
Jeff S
