“Having ordered and paid for a white phone that my daughter wanted for her birthday. The day before it was due to be delivered, I was told the blue phone i ordered wasnt available and did i want a purple one instead.
I advised i ordered a white phone and could they please confirm that the phone i ordered would be delivered on the date they confimed when i placed the order.
The day it was due to be delivered, I told they had extended their delivery times and i would get the phone in five working days which was three days after my daughters birthday.
There was no apology, just a matter of fact email stating they had extended their delivery time and that i was offered a different colour but declined to accept it, so nothing they can do.
After some very irate and frustrated emails (none of their telephone numbers work!!) over the course of three days, i eventually got a response from someone who finally said sorry and that they would try to help.
Anyway, my daughter received a white phone on her actual birthday - however it was not in the gift box i paid for and it certainly wasnt in the "excellent" condition that was advertised, it was covered in scratches on the screen and round the sides.
They did offer to take the phone back for a refund but quite honestly, dealing with this company makes me lose the will to live.
a) It is one thing to falsely claim on your website: "order within xx hours for delivery on xx date" when its actually just a guideline that you can extend at any point without warning after an order is placed;
b) but to then not even apologise and allow unsypathetic, unhelpful and very clearly untrained staff to contact customers and tell me its my fault my order wont arrive on time because i wouldnt change it to a different phone.
This is without a doubt the WORST company i have ever had the misfortune of dealing with.”
Dear Debbie,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Smart Cellular. We sincerely apologize for the issues you encountered during the process of ordering and receiving a white phone for your daughter's birthday.
Firstly, we completely understand your frustration and disappointment when we informed you that the blue phone you ordered was unavailable and offered a purple alternative instead. We should have ensured that the phone you initially ordered would be delivered on the confirmed date. We apologize for any inconvenience caused by the extended delivery time that was communicated to you on the day it was due to be delivered. It was our mistake, and there is no excuse for the lack of apology and matter-of-fact email you received.
We are truly sorry for the condition in which the white phone arrived on your daughter's birthday. The scratches on the screen and sides are completely unacceptable and do not meet the advertised "excellent" condition. We understand your disappointment, and we strive to exceed your expectations in terms of product quality and presentation.
We appreciate your patience and understanding throughout the course of the issue resolution. It should never have taken several irate and frustrated emails for someone to finally apologize and offer assistance. Please accept our sincerest apologies for the inconvenience caused by the unavailability of our telephone lines during that time.
Debbie, we genuinely want to make things right and improve your experience with our company. We value your feedback, and we would like to know how we can rectify the situation and ensure that this never happens again. Your input is important to us, and we want to regain your trust in our products and services.
Once again, we apologize for the inconvenience and frustration you faced. We are committed to addressing these issues and appreciate the opportunity to make amends. Please let us know how we can proceed to make things better for you.
Thank you for bringing these matters to our attention, and we look forward to your response.
Sincerely,
[Your Name]
Customer Support Team – Smart Cellular
Dear Alfred,Thank you so much for awarding Smart Cellular with a spectacular 5-star rating! We appreciate your kind words and taking the time to share your experience with us.
"My encounter with SmartCellular was just amazing! They are renowned for providing exceptionally well-maintained refurbished phones."
We are thrilled to hear that your encounter with us was nothing short of amazing! At Smart Cellular, we take pride in offering top-notch refurbished phones that are meticulously maintained to match or even surpass the quality of brand new devices. Your recognition of our commitment to excellence means the world to us.
Once again, thank you for your glowing review and for choosing Smart Cellular. We look forward to providing you with exceptional service in the future.
Best regards,
[Your Name]
Smart Cellular Team
Dear Reviewer,Thank you so much for taking the time to leave us a 5-star rating for Smart Cellular. We greatly appreciate your positive feedback. It is fantastic to hear that you found our service excellent and that the phone you received was in great condition.
At Smart Cellular, our goal is to ensure that our customers have a seamless experience and receive high-quality products. Your kind words motivate us to continue providing the best service possible.
We genuinely appreciate your support and recommendation. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are always here to help!
Best regards,
[Your Name]
Dear Midas,Thank you so much for leaving us a fantastic 5-star rating for Smart Cellular! We truly appreciate your kind words and your support.
We are delighted to hear that you found our delivery to be fast, and we are thrilled that you are satisfied with the product and service we provided. It is our utmost priority to ensure a seamless and enjoyable experience for our valued customers like you!
Once again, thank you for your wonderful feedback. We look forward to serving you again in the future.
Best regards,
[Your Name]
“I received the phone earlier than expected. Really happy with the price and the phone. It looks brand new and performs as I expected. Very happy customer”
Dear [Reviewer],Thank you so much for your outstanding 5-star review of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you received your phone earlier than expected.
We're delighted to know that you're really happy with both the price and the phone itself. Our team strives to offer the best deals without compromising on quality, making sure our customers get the best bang for their buck.
It's also fantastic to hear that your phone looks brand new and performs just as you expected. At Smart Cellular, we take great pride in thoroughly inspecting and refurbishing our devices, ensuring they meet the highest standards before reaching our customers' hands.
Once again, thank you for your glowing review and for choosing Smart Cellular. We're thrilled to have you as a satisfied and happy customer. If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
[Your Name]
Smart Cellular Team
“Firstly the price was right, it was far more competitive than other companies. They had the model, iPhone xr, that I wanted. The colour shown was blue and when ordered that colour wasn't available but they gave me a choice of three different colours that I preferred and it was dispatched and I received the iPhone 2 days later.
It was very well packaged and in excellent condition. I would certainly recommend this company on my experience”
Dear valued customer,Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your support and recommendation of Smart Cellular.
We are thrilled to hear that you found our prices to be competitive and that we had the exact model, iPhone XR, you were looking for. We apologize for the inconvenience regarding the color availability, but we are glad to know that we were able to offer you alternative options that met your preferences.
Ensuring that our products are well-packaged and delivered promptly is of utmost importance to us, and we are delighted that your iPhone arrived in excellent condition just two days after dispatch.
We sincerely value your trust in our company and thank you again for sharing your positive experience with others. Should you have any further inquiries or require assistance in the future, please do not hesitate to reach out to us.
Best regards,
Smart Cellular Team
Dear Moni, Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your feedback and are delighted to hear that you had a positive experience with us.
We're glad to know that we were able to provide good communication and promptly handle your query. It's wonderful to hear that you are happy with your iPhone purchase.
Your recommendation means a lot to us, and we can't thank you enough for taking the time to share your satisfaction. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you once again, and have a fantastic day!
Best regards,
jeff
“Absolutely abysmal of a company. Very poor communication, lied about my order over and over again and took forever to get a refund. Can't make any contact with anyone, avoid at all cost.”
Dear Joynul,Thank you so much for taking the time to provide us with your valuable feedback about your experience with Smart Cellular. We sincerely appreciate customers like you who share their thoughts, as it allows us to improve our services.
We would like to apologize for any inconvenience you experienced due to poor communication and the delay in receiving your refund. We understand the frustration this may have caused you, and we deeply regret any inconvenience caused. Rest assured, we take your feedback seriously, and we will do everything within our power to rectify these issues.
We would like to improve our services and ensure that such issues never happen again. Therefore, we kindly request your assistance. Could you please provide us with more details about your specific encounter, such as your order number or any other relevant information? This will greatly help us in investigating the matter thoroughly and taking the appropriate measures to prevent similar occurrences in the future.
Once again, we truly appreciate your feedback and apologize for any distress caused. Please know that we are committed to improving our communication and refund processes. We look forward to hearing from you and working towards a resolution.
Thank you for your understanding and cooperation.
Warm regards,
Smart Cellular Customer Support
“Smart Cellular has been a great choice for me to get a refurbished iPhone! Delivery of the phone was quick, safe, and well-packaged. I am having fun with my new phone!”
Thank you so much Bryson for your 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that our refurbished iPhone has been a great choice for you. We take pride in our quick and safe delivery, ensuring that your phone arrives in excellent condition. We're delighted to know that you're having fun with your new phone! If you have any further questions or need assistance, feel free to reach out. Thank you once again for choosing Smart Cellular!
Thank you so much for your fantastic 5-star rating of Smart Cellular! We really appreciate your kind words and are thrilled to hear that you are pleased with your purchase of the Excellent iPhone 13. We strive to provide great customer service and it's wonderful to know that we were able to meet your expectations. Also, we're glad the delivery was speedy and efficient. Many thanks again for choosing Smart Cellular.
Dear valued customer,Thank you so much for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your support and feedback. We're thrilled to hear that you found the phone as described and that you were recommended to our company by your daughter.
At Smart Cellular, we strive to provide top-notch products and excellent customer service. Your positive experience means a lot to us and we're glad we could meet your expectations. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out to us.
Once again, thank you for choosing Smart Cellular and for your kind words. We look forward to serving you again!
Best regards,
Smart Cellular Customer Service
“I am very happy with the iphone xr which I purchased from Smart Cellular. I was very impressed with their website and I believe the prices for the iphones was very reasonable. I received my iPhone in excellent condition and the packaging was very secure. Thanks Smart Cellular.”
Dear valued customer,Thank you so much for taking the time to rate Smart Cellular with 5 stars! We truly appreciate your positive feedback. We are absolutely delighted to hear that you are very happy with your purchase of the iPhone XR from us.
It's fantastic to know that our website left a strong impression on you and that you found our iPhone prices to be reasonable. We strive to offer competitive prices to ensure our customers get the best value for their money.
We are also thrilled to hear that your iPhone arrived in excellent condition and the packaging provided ample protection. We take great care in ensuring the safe delivery of our products, so it's wonderful to know that it met your expectations.
Once again, we sincerely thank you for choosing Smart Cellular and for sharing your positive experience with us. If you have any further questions or require any assistance in the future, please don't hesitate to reach out to us. We are always here to help.
Best regards,
[Your Name]
Smart Cellular
Dear Samantha,Thank you so much for taking the time to rate Smart Cellular with five stars! We truly appreciate your positive feedback and are thrilled to hear that you had an excellent experience with us. We pride ourselves on providing an excellent price, quick delivery, and high-quality products, so we're glad to know that you are pleased with the new phone you received.
If you have any further inquiries or need assistance in the future, please don't hesitate to reach out to us. We value your satisfaction as our top priority and look forward to serving you again.
Best regards,
Jeff
Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your kind words about your experience with Smart Cellular. We are delighted to hear that you got the phone you wanted and that the cost was not as expensive as you anticipated. We strive to provide our customers with affordable options while ensuring high-quality products. Thank you for choosing Smart Cellular, and we hope to serve you again in the future!
Dear [Reviewer],Thank you so much for taking the time to leave us a glowing 5-star rating for Smart Cellular! We greatly appreciate your feedback and support.
We're thrilled to hear that your new iPhone 13 Pro Max arrived promptly and exceeded your expectations in terms of its condition. Delivering products in top-notch condition is always our aim, and we're delighted that we were able to meet and surpass your hopes.
If there's anything else we can do to enhance your experience or assist you further, please don't hesitate to reach out. We're here to ensure your satisfaction every step of the way.
Thank you again for choosing Smart Cellular, and we look forward to serving you in the future!
Warm regards,
[Your Name]
Hi Eric! Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that your iPhone 13 Pro is in great condition. We are delighted that you're happy and satisfied with your purchase. Your satisfaction is our top priority, and we're always here to assist you with any future needs you may have. Many thanks once again and have a fantastic day!
Dear [Reviewer's Name],Thank you so much for taking the time to rate Smart Cellular with five stars! We greatly appreciate your positive feedback.
We are thrilled to hear that you ordered 2 iPhone 12s from us and that they arrived in good time. It's fantastic to know that everything is going well so far. If you ever need any assistance or have any questions regarding your products, feel free to reach out to our dedicated customer support team.
Once again, we sincerely appreciate your high rating and for choosing Smart Cellular. We strive to continue providing exceptional products and services to all our valued customers.
Best regards,
[Your Name]
Dear [Reviewer],Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback and are thrilled that you had a positive experience with our service.
We are glad to hear that you were able to use a fresh phone at a good price to replace your lost phone. Our team is committed to providing high-quality products at affordable prices, and we're happy to know that we could meet your needs.
If you have any further questions or require any assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future.
Warm regards,
[Your Name]
Dear Sarah,Thank you so much for your amazing 5-star rating of Smart Cellular! We greatly appreciate your support.
We're thrilled to hear that you think our phone is really great and that it arrived with no damages. Ensuring that our products arrive in perfect condition is one of our top priorities, and we're glad to know that we met your expectations.
Once again, thank you for your positive feedback. Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help!
Best regards,
[Your Name]
Dear Steve,Thank you so much for taking the time to rate Smart Cellular with 4 stars. We sincerely appreciate your positive feedback and are thrilled to hear that you are happy with your recent purchase.
We are delighted to know that the iPhone 8 you received is in excellent condition, boasting 87% battery life, and all at a good price. Your satisfaction is our utmost priority, and it brings us joy to know that we met your expectations.
We apologize for any inconvenience caused by the slight delay in the delivery, but we're glad to hear that the phone ultimately arrived as intended. We appreciate your patience and understanding throughout the shipping process.
Once again, Steve, thank you for choosing Smart Cellular. We value your business and hope to serve you even better in the future. Should you have any further inquiries or require assistance, please don't hesitate to reach out to us.
Best regards,
[Your Name]
Smart Cellular Team
