“Shocking. Don’t even deserve 1 star. Don’t sell to them, as if you don’t agree with the pathetic price they offer they then won’t return your device when they say they will. Ignore all emails and don’t answer the phone. Dishonest company.”
We're really sorry to hear about your experience. It’s disappointing to know that we haven’t lived up to your expectations, and your frustration is completely understandable. We aim to provide better service and communication. Please reach out to us directly so we can address your concerns and work towards a solution. Your feedback matters, and we’d like the chance to rectify this situation.
Best regards,
The Smart Cellular Team
“My first refurbished phone as a gift for my daughter for Christmas, looks immaculate, turns on fine, she’s going to love it and best price around! Slight delay in delivery but prompt reply from the company. Happy with the purchase 🙂”
Dear Valued Customer,
Thank you for your glowing 5-star review! We’re thrilled to hear that you chose a refurbished phone as a gift for your daughter. It's great to know that it arrived in immaculate condition and is ready to bring joy this Christmas!
We appreciate your understanding regarding the slight delivery delay, and we’re always here to assist you whenever you need. Your support means a lot to us, and we're excited to serve you again in the future!
Best regards,
The Smart Cellular Team
I'm sorry to hear that you feel this way about our company. It's concerning to know that we haven’t met your expectations, and we take your feedback seriously. I assure you we strive for honesty and transparency in our business practices. Please consider reaching out to us directly to discuss your concerns further, as we’d like the opportunity to address the issues you've raised.
Best regards,
The Smart Cellular Team
“They promised a guaranteed return on my investment but after investing my life savings, I got nothing in return. They seemed legitimate at first, but it was all a scam. I urge people to stay away from awful platforms and not risk their hard-earned money like I did. Report scam to Mr. Sharon Oneil via Email
SHARONRECOVERINGEXPERTS at g ma il dot c 0 m”
Dear Marci,
Thank you for sharing your experience, and we genuinely apologize for the distress you've encountered. We understand how disheartening it can be not to receive the expected return on your investment. At Smart Cellular, we strive to provide a trustworthy platform for our customers and value your feedback immensely.
We take any concerns regarding our platform's credibility seriously and encourage you to reach out to us directly so we may address your issues and clarify our commitments. Your patience and understanding are appreciated, and we hope to have the chance to restore your faith in us.
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you for your 4-star review! We’re glad to hear that your order arrived quickly following your purchase. Your feedback is important to us, and we’re always striving to improve our services.
If you have any questions or need further assistance, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear Aneta,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that you had a great experience with our service and that you’re happy with your phone at such a good price.
Your satisfaction means the world to us, and we truly appreciate you taking the time to share your thoughts. If you need any assistance in the future, please don’t hesitate to reach out!
Thanks again for choosing Smart Cellular. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“The item was delayed due to the company taking a while to verify payment but once sorted, I received the phone pretty quickly. The phone is in excellent order and works a treat. No complaints at all. The product is as advertised and I love it. Their emailed me back in good time and sorted my issue quick enough.”
Dear Sam,
Thank you for your wonderful 5-star review! We’re thrilled to hear that, despite the initial payment verification delay, you received your phone quickly and that it’s in excellent condition.
Your feedback regarding our prompt communication truly means a lot to us. We’re delighted that you love your new phone and it’s working well for you! If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Thanks once again for choosing Smart Cellular, and we look forward to serving you in the future!
Best regards,
The Smart Cellular Team
Dear Robert,
Thank you for your fantastic 5-star review! We’re delighted to hear that your iPhone 13 arrived in mint condition and that the delivery was quick and well-packaged.
Your feedback is greatly appreciated, and we’re thrilled that you’re happy with your purchase at such a great price. Should you have any questions or need assistance in the future, please feel free to reach out!
Thanks again for choosing Smart Cellular, and we can’t wait to assist you again!
Best regards,
The Smart Cellular Team
“6 weeks from the date my device was confirmed as delivered and I still haven't been paid, I have been told that my case has been escalated for the last three weeks and the same again today.
I wouldn't have had a problem with a one week delay or even two weeks can be understood but 6 weeks is just ridiculous.
After raising again with their customer service department after being told on Tuesday I will have an update tomorrow and still nothing I have informed them that I genuinely do not believe that Smart Cellular has any intention of paying me for my device and I'm now having to consider small claims court.
absolutely abysmal experience would not recommend to anyone.”
I’m sorry to hear about your frustrating experience, Elliot. It’s disappointing to learn that we haven’t met your expectations regarding timely payments. We value your feedback and are here to assist in resolving this matter. Please consider reaching out to us directly with your details so we can take immediate action and address your concerns.
Best regards,
The Smart Cellular Team
“Scam company - I’m guessing most of the good reviews are paid for or internally generated. I ordered a Brand New iPhone 15 which never arrived. Cancelled the order and 4 weeks later still waiting for a refund. I know now they don’t refund unless taken to court. So now I am making a claim through HM Courts & Tribunals which will cost them substantially more in the end. Hope it hurts!!”
“Scam company
Paid for an iPhone £600 and the next day said they didn’t have it. I asked for a refund and they have now been avoiding all calls, emails and WhatsApp messages. They tell you to email and then never email back.
Do not use this company you will regret it”
I'm truly sorry to hear about your experience, Rhys. It’s disheartening to know that we have fallen short of your expectations. We take customer feedback seriously and would like to help resolve this situation. Please reach out to us directly with your order details, and we will do everything we can to address your concerns.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your amazing 5-star review! We’re so glad to hear that you had a great experience with our customer service at Smart Cellular.
Your recommendation truly means a lot to us, as we strive to provide the best experience possible. If you ever need assistance or have any questions in the future, feel free to reach out. We’re always here to help!
Thanks again for choosing Smart Cellular, and we hope to see you again soon!
Best regards,
The Smart Cellular Team
“Great service, best price around and phone was of excellent quality. It did come without a charging cable though so I have had to get intouch with customer service. Quick response but still waiting for cable to arrive.”
Dear Customer,
Thank you for your thoughtful review and for choosing Smart Cellular! We’re delighted to hear that you found our service great and the price unbeatable. It’s wonderful to know that the quality of your phone met your expectations!
We sincerely apologize for the inconvenience regarding the missing charging cable. Our customer service team is dedicated to resolving such issues promptly, and we're glad you received a quick response. We appreciate your patience as we work to get that cable to you.
If you have any further questions or concerns, please don’t hesitate to reach out. Thank you again for your feedback, and we hope to serve you even better in the future!
Best regards,
The Smart Cellular Team
“The iPhone 11 that ordered was delivered promptly and was in very good condition with satisfactory battery condition. Unfortunately the green phone that I ordered turned out to be black”
Dear James,
Thank you for your review and for choosing Smart Cellular! We're glad to hear that your iPhone 11 arrived promptly and is in very good condition with satisfactory battery performance.
We apologize for the mix-up with the color of your phone. It’s important for us to get everything right, and we appreciate your understanding in this matter. Your feedback helps us improve our processes and ensure a better experience for all our customers.
If there's anything else we can assist you with or if you have further questions, please don't hesitate to reach out to our customer support team.
Thanks again for your feedback, and we look forward to serving you in the future!
Best regards,
The Smart Cellular Team
Hi Karen,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that your phone arrived exactly as advertised and that our delivery was prompt.
Your satisfaction is our top priority, and knowing you’ll consider us for future purchases truly means the world to us. If you have any questions or need assistance down the line, please don’t hesitate to reach out.
Thanks again for choosing Smart Cellular! We look forward to serving you again soon.
Best regards,
The Smart Cellular Team
Thank you so much for your positive feedback! We're thrilled to hear that you received your order exactly as described and on time. Our team works hard to ensure that our customers have a seamless experience, from browsing our selection to the final delivery.
We believe that quality service is paramount, and it's wonderful to know that we met your expectations. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We're always here to help!
We truly appreciate your support and look forward to serving you again soon.
Best regards,
The Smart Cellular Team
Dear Abbas,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with our service. It's great to know that you found the condition of your phone to be immaculate.
We strive to provide the best possible products and service to our customers, and your feedback reassures us that we are on the right track. Should you have any questions or need further assistance in the future, please don't hesitate to reach out.
Once again, thank you for choosing Smart Cellular, and we hope to serve you again soon.
Best regards,
The Smart Cellular Team
Thank you so much for the fantastic 5-star rating of Smart Cellular! We greatly appreciate your support and are thrilled to hear that you had a positive experience with us. Your kind words about our products and services, including the excellent condition phone and fast delivery, make us proud to be serving customers like you. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Smart Cellular!
Dear Bidjou,Thank you so much for taking the time to share your feedback about Smart Cellular. We are delighted to hear that you are enjoying our exceptional service and the great value for money we provide.
At Smart Cellular, customer satisfaction is our utmost priority, and we are thrilled to know that we are meeting your expectations. We always strive to deliver a seamless experience by offering top-notch products and a reliable network.
If you ever need any assistance or have any questions, please don't hesitate to reach out to our friendly customer support team - we are here to help!
Once again, thank you for your kind words and for being a valued customer. We look forward to serving you for many years to come.
Warm regards,
Smart Cellular Customer Support
