Dear Shane,Thank you so much for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that you had such a satisfying experience with us. Your support means the world to us, and we truly appreciate you taking the time to share your feedback.
We strive to provide exceptional service and products to our valued customers, and it's incredibly rewarding to know that we've met your expectations. We're here to assist you with any further questions or needs you may have, so please don't hesitate to reach out.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you again in the near future.
Dear Jane, Thank you so much for taking the time to rate Smart Cellular with 5 stars! We really appreciate your positive feedback and are thrilled to hear that your new SE phone is perfect. We're delighted to know that we have once again met your expectations.
Your recommendation means a lot to us, and we're grateful for your support in spreading the word about Smart Cellular. If you or your friends ever need any assistance or have further questions, please don't hesitate to reach out.
Thank you again for choosing Smart Cellular. We look forward to serving you and your friends in the future!
“I have to unfortunately write a bad review for my purchase of a refurbished Samsung Galaxy S21 5G.
It was supposed to be in "pristine" condition which means no visible scratches on the phone. However there was a few scratches on the screen with particularly one scratch standing out more than the others.
Moreover it took nearly a month to get the phone delivered to me.
I did ask for some kind of compensation for this, but have received none.
I have nothing good to say about Smart Cellular. I'm sure they can do better than this though.. I give 1 star because the phone arrived.”
Thank you so much for taking the time to provide your valuable feedback regarding your purchase of a refurbished Samsung Galaxy S21 5G from Smart Cellular. We sincerely apologize for the issues you encountered with the condition of the phone and the delay in the delivery process.
We understand your disappointment with the scratches on the screen, especially the one that stood out prominently. Our team is dedicated to ensuring that all devices are thoroughly inspected and refurbished to the highest standards, including a pristine appearance. We apologize that this was not the case in your situation.
Additionally, we deeply regret that it took an unusually long time for the phone to be delivered to you. We apologize for any inconvenience this may have caused. Rest assured, we take your feedback seriously and will address the delays in our delivery process to prevent such instances from occurring again in the future.
We are truly sorry for the inconvenience you experienced and for the lack of compensation received. We appreciate you bringing this to our attention, as it helps us improve our services. We assure you that we are currently looking into system enhancements to ensure a more efficient and timely resolution in such cases.
It is our sincere desire to exceed your expectations and rectify the situation. We value your business and would appreciate the opportunity to make things right. Please let us know how we can compensate you for the inconvenience and make this situation better. Your satisfaction is our top priority.
Once again, we thank you for your feedback and for giving us the chance to address your concerns. We hope to have the opportunity to serve you better in the future.
Smart Cellular Customer Support
“I ordered a Prime condition iPhone 12 fromSmart Cellular, at a competitive price. I ordered it on Sunday and the phone arrived on Thursday. Screen was immaculate, there was a couple of small marks which you had to look hard to find. Battery was 84%. I am not a high user so lasts for a day and a half. Would use Smart Cellular again.”
Dear Ned,Thank you so much for taking the time to leave us a glowing 5-star rating! We truly appreciate your support and are thrilled to hear that you had such a positive experience with Smart Cellular.
We're delighted to know that you found our competitive prices and prompt delivery service to be satisfactory. Our team takes great pride in ensuring that our customers receive their orders swiftly and in excellent condition. Additionally, we're glad that you were pleased with the immaculate screen of the Prime condition iPhone 12 you ordered. Our technicians strive to provide devices that meet the highest standards, and we're happy to hear that it exceeded your expectations.
Thank you again for your feedback, and we look forward to serving you again in the future. If you have any further questions or need any assistance, feel free to reach out to us. Have a fantastic day!
Best regards,
The Smart Cellular Team
“I’m very happy with my purchase. The phone is great 👍🏻 good battery life and perfect condition. Just delivery took longer than expected. Waited for about 2 weeks.”
Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you are happy with your purchase. It's fantastic to know that the phone is great, with a good battery life and in perfect condition.
However, we apologize for any inconvenience caused by the delay in delivery. We understand waiting for about 2 weeks can be frustrating, and we appreciate your patience during this time.
Once again, thank you for choosing Smart Cellular. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We look forward to serving you in the future!
“Phone works well but was slightly disappointed with a few minor scratches on the screen also Tring to contact CC by phone was not very impossible and an email took 3 days to respond..hence 4 stars”
Thank you so much for taking the time to share your experience with Smart Cellular and for giving us a 4-star rating! We appreciate your feedback and are glad to hear that the phone is working well for you. We apologize for any inconvenience caused by the minor scratches on the screen. We strive to provide our customers with a perfect product and will take your comments into consideration to improve our quality control processes.We're sorry to hear that you had difficulty reaching our customer service by phone, and we understand that waiting for an email response can be frustrating. We are continuously working to enhance our support channels and reduce response times. Your patience is greatly appreciated. If you have any further concerns or questions, please don't hesitate to reach out to us. We value your satisfaction and are here to assist you. Thank you again for choosing Smart Cellular and for sharing your valuable feedback.
“Phone was as described in pristine condition. Found it cheaper here than other places. Delivery was prompt. Would definitely purchase again and recommend others.”
Dear Zak,
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that your phone arrived in pristine condition, just as described. We're glad to know that you found it at a more affordable price compared to other places. Our team prides itself on prompt delivery, and we're delighted that you've witnessed it firsthand. We couldn't be happier to have your recommendation and are looking forward to serving you again in the future. Thank you once again for choosing Smart Cellular!
Dear R,Thank you so much for your exceptional 5-star rating of Smart Cellular! We sincerely appreciate your kind words and support. It truly means a lot to us.
We're thrilled to hear that you found our prices to be good and that the delivery was quick. Our UK call centre takes pride in providing excellent customer service, so we're glad to know that you had a positive experience.
Moreover, we're delighted that the phone you received was in impeccable condition, despite being rated as "good." We always strive to ensure that our products meet the highest standards and provide the best value for our customers.
Thanks once again for choosing Smart Cellular and taking the time to share your positive feedback. Feel free to reach out to us anytime if you have any further questions or need any assistance.
Thank you for your 4-star rating of Smart Cellular! We appreciate your feedback and are glad to hear that the delivery was satisfactory, and the phone is functioning as expected. We apologize for any inconvenience caused by the small scratches on the side of the phone. If you have any further concerns, please feel free to reach out to our customer support team. Thank you again for choosing Smart Cellular!
Thank you so much for taking the time to rate Smart Cellular with four stars! We greatly value your feedback and appreciate your support.
We are glad to hear that our delivery was prompt and met your expectations. We apologize for any inconvenience caused by the scratch on the screen despite being advertised as being in excellent condition. We take the quality of our products very seriously and will use your feedback to improve our inspection processes to ensure such instances are minimized in the future.
Once again, we sincerely thank you for your review and for choosing Smart Cellular. If you have any further concerns or questions, please do not hesitate to reach out to our customer service team. We are here to assist you.
Best regards,
Smart Cellular Team
“Excellent condition, good battery life, good price.
However delivery took much longer than expected, with it taking 2 weeks to arrive which was not great as I had no phone.”
Thank you for your generous 4-star rating of Smart Cellular. We truly appreciate your support and are thrilled to hear that you found our product in excellent condition, with good battery life, and at a good price.
We understand your frustration with the delivery time being longer than expected, and we sincerely apologize for any inconvenience caused. We strive to ensure timely delivery of our products, and we apologize that your experience fell short of expectations. We appreciate your patience during this time.
Once again, thank you for your positive review. We value your feedback and will take your comments into account to improve our services. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team.
Dear RAJ,Thank you so much for taking the time to provide us with your valuable feedback on Smart Cellular. We truly appreciate customers like you who share their experiences, as it helps us improve our services.
Firstly, we would like to apologize for the inconvenience caused by the late delivery of your product. We understand that timely delivery is essential, and we regret that this aspect did not meet your expectations. Please accept our sincerest apologies for any frustration this may have caused.
To ensure that such issues do not occur in the future, we would love to hear more about your specific experience. Could you kindly provide us with any additional details regarding the late delivery? This will greatly assist us in identifying areas for improvement and coming up with measures to prevent similar incidents from happening again.
We are committed to our customers' satisfaction and strive to continually enhance our processes. Your feedback is immensely valuable in helping us achieve this goal.
Once again, we extend our gratitude for bringing this matter to our attention. If there is anything else you would like to share or if you have any further suggestions on how we can make things better, please do not hesitate to reach out to us.
Best regards,
Smart Cellular Team
“Well this is the first time I have used smart cellular and will not hesitate to use them again. The price was good and the phone was as described excellent condition well pleased , delivery was as expected.”
Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear about your positive experience with us.
We're glad to know that you had a smooth and satisfying transaction with us. The fact that you found our prices reasonable and the phone in excellent condition is wonderful to hear. We always strive to accurately describe our products and ensure our customers' satisfaction.
Moreover, we appreciate your kind words about the delivery service. Timely and reliable delivery is something we prioritize, and we're glad to have met your expectations in this regard.
Once again, we'd like to thank you for choosing Smart Cellular. We look forward to serving you again in the future. Should you need any assistance or have further inquiries, please feel free to reach out to our dedicated customer service team.
Best regards,
Customer Support Team
Smart Cellular
“I bought an iPhone for my wife’s birthday and she is very happy with it. It was great value for money, in excellent condition as stated and the delivery was spot on.”
Thank you for taking the time to leave us a 4-star rating for Smart Cellular. We truly appreciate your feedback and support.
We are thrilled to hear that your wife is extremely satisfied with the iPhone you purchased for her birthday. It's fantastic to know that it offered great value for money, arrived in excellent condition as described, and was delivered promptly.
Your positive experience means a lot to us, and we aim to continue delivering top-notch products and services to our valued customers like yourself.
Thank you again for choosing Smart Cellular, and we hope to assist you with any future tech needs.
“Ordered a mobile as a gift. They called to say they could not guarantee delivery of the colour that I wanted, and offered another to make sure it arrived on time.
Great service
Thanks”
Dear Greg,Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your feedback and are delighted to hear about your positive experience with our service.
We are especially pleased to know that we were able to provide you with great service when you ordered a mobile as a gift. Our team always strives to ensure customer satisfaction, and we understand how important it is to receive the desired color in a timely manner. We apologize for not being able to guarantee the specific color you wanted, but we're glad that our proactive approach of offering an alternative ensured that the gift arrived on time.
Your kind words reinforce our commitment to delivering exceptional service to all our customers, and we are grateful for your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
“There was a good range of models I was looking at so I purchased at a competitive price. It arrived very promptly, well packaged and the phone was in excellent condition. So highly recommended all round. As with all iphones, you would always look for longer battery life but that is the manufacturer's issue not Smart Cellular.”
Thank you so much, Allen, for giving Smart Cellular a 4-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We're glad to know that our wide range of models met your needs and that you were able to make a purchase at a competitive price. Additionally, we strive to provide prompt delivery, secure packaging, and quality products, so we're delighted that your phone arrived in excellent condition. Your recommendation means a lot to us!We understand your concern about battery life, and we appreciate your understanding that it falls under the manufacturer's responsibility. If there's anything else we can assist you with in the future, please don't hesitate to contact us. Once again, thank you for choosing Smart Cellular and recommending us. We look forward to serving you again soon!
“Website had helpful information, and had good prices. This was the first time I have brought from you, and the only issue I had was the code for discount that I was sent after signing up for the newsletter etc didn’t work, neither did the one for the extra £15 off that day. However I found that leaving off the last two letters / numbers meant it worked?!
Secondly, I had ordered a purple phone that showed as in stock but was sent a black one.
Having contacted customer services, I was offered a partial refund or to return phone for the correct colour.
I accepted the refund but had to contact again as had no proper confirmation of this refund offered, and have now been informed that it should be in my bank account within a few days.
The package arrived on time, very well packed and therefore protected- which K was pleasantly surprised and very happy about.
Your online chat bot sadly is rubbish, and needs sorting out!
Would probably use again, and so far generally happy with my purchase.”
Dear Pippa,Thank you so much for taking the time to leave us your valuable feedback about Smart Cellular. We truly appreciate it!
We are delighted to hear that you had such a positive experience with our customer service team. Providing excellent customer service is one of our top priorities, and we are glad that we were able to assist you promptly and efficiently. We believe that our customers deserve the best, and it's fantastic to know that our efforts are making you happy.
Remember, we are always here to support you. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Our team is here to help and will be more than happy to assist you in any way we can.
Thanks again for your kind words, Pippa! We truly value your feedback.
Warm regards,
Smart Cellular Customer Support
Thank you so much for taking the time to give Smart Cellular a 5-star rating. We truly appreciate your feedback and are thrilled to learn that you had such a positive experience with our services.
Great! would recommend. These words mean a lot to us and serve as an encouragement to our team. We are delighted that our team's efforts have resonated with you and met your expectations.
Once again, thank you for choosing Smart Cellular. We value your support and look forward to serving you again in the future. Should you have any further questions or need any assistance, please don't hesitate to reach out to us.
Warm regards,
Smart Cellular Customer Support
Dear Neil,Thank you so much for taking the time to leave us a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you were impressed with Smart Cellular.
Yep, we apologize for any inconvenience you experienced during your purchase. However, we're glad to know that our team made up for it by including a wireless charger. We always strive to ensure that our customers are satisfied with their purchases.
Once again, thank you for your support and for choosing Smart Cellular. Should you have any further questions or concerns, please do not hesitate to reach out to us. We look forward to serving you again in the future!
“This is the third iPhone I have purchased from Smart Cellular and for the third time it has proven to be an excellent purchase. The product was in excellent conditions and perfectly working. Delivery and return times should be improved to have a five-star service. The quality of the product is unquestionable.”
Dear Roberta,Thank you so much for your 4-star rating of Smart Cellular! We are thrilled to hear that this is your third purchase with us and that once again, you found it to be an excellent purchase. We take pride in ensuring that all our products are in excellent condition and in perfect working order.
Your feedback regarding delivery and return times is greatly appreciated. We understand that faster delivery and more efficient return processes are crucial in providing a five-star service. Rest assured, we are constantly working towards improving these aspects to better serve our valued customers like yourself.
Thank you for recognizing the unquestionable quality of our products. Your support means a lot to us and we look forward to serving you again in the future.
Best regards,
Smart Cellular Team
