“Excellent experience - I ordered a used iPhone SE to replace my old
Phone and the phone was in excellent condition. It arrived quickly and well packaged. Really no reason to buy new given this option exists and currently looking to rep place my Apple Watch via the same website.”
Dear Valued Customer,
Thank you for your amazing 5-star review! We’re thrilled to hear that your experience with the used iPhone SE was excellent and that it arrived quickly and well-packaged. It's fantastic to know you're considering us for your Apple Watch replacement as well!
Your support means a lot to us, and we're here to help with any future needs you may have.
Best regards,
The Smart Cellular Team
“The phone was reasonable priced. Delivery was delayed but communication was open but could be a little more responsive. I had to have the phone returned, as I was travelling and the phone did not come in time before I left. I was fully refunded. Overall not a terrible experience.”
Dear L.,
Thank you for your thoughtful 5-star review! We’re glad to hear that you found our pricing reasonable and appreciate your understanding regarding the delivery delay. Open communication is important to us, and we will continue to work on being more responsive.
We’re also pleased that your return process went smoothly and that you received your full refund. Your overall experience is important to us, and we are here to assist you with any future needs.
Best regards,
The Smart Cellular Team
“Took weeks to arrive; box and correct cable did not arrive at all.
48 hours delay inbetween every email response was painful trying to have a conversation to resolve.
Phone chasis was in good condition though.”
Dear Olamilekan,
Thank you for your amazing 5-star review! We’re thrilled that you are excited about your new phone and that it arrived in pristine condition.
Your satisfaction is our priority, and it’s wonderful to know we’ve met your expectations. If you have any questions or need assistance in the future, we’re here for you!
Best regards,
The Smart Cellular Team
“Before anything else; the phone I purchased for my daughter was in mint condition even though classed as good-an iPhone 13pro. The main reason I decided to use smart cellular was the good condition which was cheaper than other companies but slightly more expensive than say others average condition phones. Ordered at the beginning of December it took over 2.5 weeks to arrive and only 4 days before Christmas. I’d be lying if I said I wasn’t concerned. The online chat is your only means of support and it’s ok but can be frustrating when you’re trying to find stuff out whilst on limited times at work.”
Dear Andrew,
Thank you for your thoughtful 4-star review! We’re delighted to hear that the iPhone 13 Pro you purchased for your daughter exceeded your expectations with its condition. It’s great to know that you found our prices competitive as well.
We apologize for the delay in shipping and understand how concerning that can be, especially close to the holidays. We’re continually working to improve our support systems, and your feedback is truly valuable in that regard.
If you have any further questions or need assistance, don’t hesitate to reach out through our online chat.
Best regards,
The Smart Cellular Team
“This is my third purchase of phones over the years and I have been extremely happy with them all. This was a Xmas present and it arrived on the date agreed, well wrapped and in immaculate condition. A very happy returning customer.”
Dear Pipspur,
Thank you for your wonderful 5-star review! We’re thrilled to hear that you’ve been completely satisfied with your previous purchases and that your Christmas present arrived on time, well wrapped, and in immaculate condition.
As a returning customer, your support means the world to us! If you ever need assistance or have any questions in the future, don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“the phone wasn't the same colour I requested and there was still an active sim inside. other than that, overall easy to get in touch with, perfect conditions, fast delivery!”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We appreciate your feedback regarding the color mix-up and the unintentional active SIM. We're glad to hear that our communication was easy and that you found the phone in perfect condition with fast delivery.
Your experience matters to us, and we're always here to assist you in any way we can.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're delighted to hear that your item arrived promptly and exactly as described. We strive to provide a seamless experience, and your feedback reassures us that we're on the right track.
If you have any questions or need further assistance, please feel free to reach out. We're here to help!
Best regards,
The Smart Cellular Team
Dear Pete,
Thank you for your lovely 4-star review! We're thrilled to hear that you found our product to be great and at a great price. Your satisfaction is our priority, and we appreciate your support.
If you have any questions or need further assistance, don’t hesitate to get in touch!
Best regards,
The Smart Cellular Team
“Excellent value and the iPhone was exactly as described. Dispatch time was a little longer than I expected but pleased with the product once it arrived .”
Dear Vickie,
Thank you for your great 4-star review! We're so pleased to hear that you found excellent value in your iPhone and that it met your expectations. We appreciate your patience regarding the dispatch time, as we strive to ensure every product is carefully handled.
Your feedback is invaluable, and we're here to assist you with any questions or needs you may have in the future.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! We’re thrilled to hear that your daughter is pleased with her new iPhone 11 and that she loves the green color on the back—it’s truly a stunning choice!
Your feedback means a lot to us, and we’re always here to help if you need anything in the future.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your amazing 5-star review! We’re so happy to hear that your new phone looked like new and that your wife is pleased with it! It's wonderful to know that it’s working amazing for you both.
We appreciate your feedback on the value, and it motivates us to keep providing great products. If you need anything else in the future, just let us know!
Best regards,
The Smart Cellular Team
“Order was only delivered on the 12th working day after order date, and only dispatched on the same day as the order was cancelled, meaning it had to be returned at my on cost before a refund was eventually received”
Dear Mr.,
Thank you for your amazing 5-star review! We're thrilled to hear that Tony provided you with prompt payment and a hassle-free service experience.
Your satisfaction is our priority, and your feedback truly motivates us to keep up the great work. If you need anything else in the future, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Costa,
Thank you for your amazing 5-star review! We're thrilled to hear that your order arrived on time and in great condition.
Your satisfaction is our top priority, and your feedback truly encourages us to keep up the good work. If you have any questions or need support, please don't hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Daniel,
Thank you for your wonderful 5-star review! We’re so pleased to hear that Tony was helpful and kept you updated throughout your experience.
Your satisfaction is our top priority, and we’re grateful for your feedback. If you need any further assistance, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your amazing 5-star review! We're thrilled to hear that you had a great experience on our website and appreciated our communication. It's wonderful to know you're loving your new phone!
Your satisfaction is our top priority, and we’re always here if you need any assistance in the future.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We're pleased to hear that you found your purchase to be a good price and that you were kept up to date with the delivery.
Your feedback is important to us, and we’re always here to assist if you have any questions or need help in the future.
Best regards,
The Smart Cellular Team
“The iPhone 16 Pro is in nearly new condition as advertised, communication was good and this combination would have elicited 5 stars but the fact that it took 5 weeks to delivery the phone has knocked it down to 3 stars.”
