Thank you so much for your incredible 5-star rating, SA! We truly appreciate your support and are thrilled to hear that you had such a positive experience with Smart Cellular.We're delighted to know that your ordered iPhone 12 in "Good" condition arrived exactly on schedule and exceeded your expectations. Providing timely deliveries and surpassing customer's expectations is something we strive for, so it's gratifying to hear that we hit the mark.
Thank you once again for choosing Smart Cellular. We look forward to serving you again in the future for all your mobile device needs.
Dear Susan,Thank you so much for your outstanding 5-star rating of Smart Cellular! We greatly appreciate your positive feedback and constant support. Your satisfaction is our top priority, and we are thrilled to hear that you had a wonderful experience with us.
Additionally, we are delighted to know that the product you received was in great condition and arrived quickly, just as you expected. Providing our customers with high-quality items and efficient delivery is what we strive for. Your kind words have truly made our day!
Thank you once again for choosing Smart Cellular. We value your trust and are always here to assist you with anything you may need. We look forward to serving you again in the future.
Warm regards,
The Smart Cellular Team
Dear Logan,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and feedback.
We are thrilled to hear that you are satisfied with your purchase. It is always our goal to provide our customers with the best quality products. We take pride in delivering items that are in great condition and brand new.
Furthermore, we strive to ensure that our customers receive their orders in a timely manner. We understand the importance of a fast and reliable delivery service, and we are glad that we were able to meet your expectations in this regard.
Thank you again for choosing Smart Cellular. We look forward to serving you in the future!
Best regards,
Jeff S
Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with us.
Your kind words about our excellent service, speedy delivery, and careful packaging truly warm our hearts. We aim to provide nothing but the best for our valued customers like you, and we're delighted that we were able to meet your expectations.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you again in the future!
Best regards,
Jeff S
“I received my phone yesterday it looked in pristine condition I have only used it for a day so far but all seams well I ordered a graphite colour but asked if I would take it in gold so that I would get it quicker I was happy to do this and the gold looks lovely so far I am happy with my purchase thanks”
Dear Patsy,Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear about your positive experience.
We are glad to hear that you received your phone in pristine condition. Our team takes great care in ensuring that our products are of the highest quality and meet your expectations.
It's fantastic to know that you are satisfied with the gold color, even though you initially ordered the graphite one. We are always here to accommodate our customers' preferences whenever possible, and we're delighted that you are happy with your purchase.
Once again, thank you for choosing Smart Cellular. We hope our phone continues to bring you joy and exceed your expectations. If you have any questions or need assistance, please don't hesitate to reach out. We're here to help!
Best regards,
“A better product was supplied than ordered, in better condition with a better spec.
Company was very pro-active with excellent communications
Very helpful
Would strongly recommend them”
Dear valued reviewer,Thank you so much for taking the time to rate Smart Cellular with a perfect 5 stars! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with us.
We pride ourselves on providing top-notch products and exceptional servic, so we are delighted to learn that we exceeded your expectations. It's great to know that we were able to supply you with a better product than what you ordered, and that it was in better condition with improved specifications. Our team works diligently to ensure that our customers receive the best possible items.
Moreover, we are thrilled that you found our company to be pro-active and that our communication was excellent. We understand the importance of keeping our customers informed every step of the way, and we appreciate your recognition of our efforts.
We are always here to assist you, so feel free to reach out to us if you ever have any questions or require further assistance. Thank you for your strong recommendation of Smart Cellular; it means the world to us!
Warm Regards,
The Smart Cellular Team
Dear Mick,Thank you so much for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that you had a great experience with us.
We pride ourselves on offering great quality phones and providing brilliant communication to our valued customers. Additionally, we strive to ensure super fast delivery, so you can enjoy your new phone as soon as possible.
Thank you once again for your kind words and for choosing Smart Cellular. We truly appreciate your support.
Best regards,
James
Dear Customer, Thank you so much for taking the time to rate Smart Cellular with four stars! We truly appreciate your feedback and are thrilled to hear that you had a great experience overall.
We understand that delivery time is a crucial aspect of customer satisfaction, and we apologize for any inconvenience caused by the longer-than-expected delivery. We are constantly working on improving our delivery process to ensure a seamless experience for our customers.
Thank you again for your kind words and for choosing Smart Cellular. We value your support and hope to serve you even better in the future.
Best regards,
Jeff S
“Terrible experiance using this company, used them twice and both times they got the order wrong badly, wrong sized memory on phone and wrong colours and one is locked when i ordered an unlocked phone, both times the delivery was over weeks late with no offer of compensation for inconvienance or even any useful update information offered just endless back and forthing before the phones arrived and both occasions the order was completly wrong bar the model of phone
Will be unlocking the locked phone at my own convienance instead of even attempting to navigate the returns ordeal all over again
Will be seeking a phone elsewhere in the future i reckon”
Dear Customer,Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Smart Cellular. We genuinely appreciate your honest review and apologize for the inconvenience caused to you on both occasions.
We understand how frustrating it can be to receive incorrect orders, especially when it involves wrong memory sizes, colors, and the phone being locked instead of unlocked. We deeply regret the inconvenience caused and completely understand your decision to unlock the phone at your own convenience rather than going through the returns process again.
We apologize for falling short of your expectations in terms of timely delivery and lack of compensation or useful update information. We genuinely value your feedback, as it helps us identify areas where we need to improve our services and meet our customers' expectations.
We would like to assure you that we take your feedback seriously, and we are actively working on addressing the issues you mentioned. We appreciate your suggestion of seeking a phone elsewhere in the future, and we are committed to making the necessary changes to provide a better customer experience.
If there is anything specific you believe we can do to improve our services or if there are any particular aspects you would like us to focus on, please do not hesitate to let us know. Your input is highly valuable to us, and we want to ensure that we rectify these issues for all our future customers.
Once again, thank you for bringing your concerns to our attention. We apologize for any frustration caused, and we hope to have the opportunity to regain your trust in the future.
Best regards,
Jeff s
Customer Relations Team at Smart Cellular
“Ordered an apple iPhone 12 in blue two days later got a phone call to say it was ready only not the colour I wanted,but blue one was ready in couple of days time.it was actually 5days later that phone came but it was worth the wait beautiful condition no chips or scratches really pleased with phone”
Dear Bob,Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your feedback and your support.
We're thrilled to hear that you had an excellent experience with us, even though there was a slight delay in getting the exact color you wanted for your Apple iPhone 12 in blue. We apologize for any inconvenience caused, but we're glad that we were able to provide you with the blue one just a few days later.
Even though there was a slight delay in receiving your phone, we're delighted to know that it was worth the wait. We always strive to deliver our products in impeccable condition, and we're thrilled that you found your iPhone 12 to be in beautiful condition without any chips or scratches. Your satisfaction is our top priority, and your words mean the world to us.
Once again, thank you for choosing Smart Cellular and for sharing your positive experience. We're here to assist you with any future needs, so please don't hesitate to reach out to us.
Best regards,
[Your Name]
Smart Cellular Team
“Ordered two phones from one was perfect unfortunately the other not so great compared to the other. However it’s still in good condition as per the description and option I chose.the phone didn’t want to charge but on inspection I found the charger port was full of dust and dirt from the previous owner!after i cleaned it it work perfectly fine”
Dear Billie,Thank you so much for taking the time to provide your valuable feedback on Smart Cellular. We appreciate your kind words and are thrilled to hear that you had a positive experience with us.
At Smart Cellular, customer satisfaction is our top priority, and we are committed to providing excellent service to all our customers. We are glad that our team was able to assist you in resolving any issues you faced promptly. Your recognition of our effort means a lot to us!
If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Our dedicated team is always here to help.
Thanks again for your feedback, Billie, and we look forward to serving you in the future!
Best regards,
Jeff S
Customer Support Team
Dear Karen,Thank you so much for awarding us with a fabulous 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with Smart Cellular.
We are especially glad to hear that our delivery was quick, our prices reasonable, and the product was in excellent condition. Your kind words and recommendation mean the world to us. We are committed to providing exceptional service to all our valued customers, and we look forward to serving you again in the future.
Once again, thank you for choosing Smart Cellular. Your support is greatly appreciated.
Best regards,
[Your Name]
“I ordered a Google Pixel 5, when I didn't get a delivery notice and contacted SC, they apologised and offered me a more expensive Pristine Pixel 6 instead on a next day delivery. It arrived next day and is in perfect condition.”
Thank you so much for giving Smart Cellular a 5-star rating! We sincerely appreciate your positive feedback. We are delighted to hear that you had a great experience with our service. Your satisfaction is our top priority, and we are thrilled that we were able to address your concerns regarding the delivery of your Google Pixel 5.
We apologize for any inconvenience caused, but we are glad that our team promptly offered a solution by providing you with a more advanced Pristine Pixel 6 and ensuring its next day delivery. It's wonderful to know that the phone arrived as expected and in perfect condition.
Please feel free to reach out to us for any further assistance. We look forward to serving you again in the future!
Best regards,
[Your Name]
Smart Cellular Team
Thank you so much, Joshua, for your wonderful 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you found our services to be 5-star and very fast. Providing efficient and reliable services is our top priority, and it's fantastic to know that we exceeded your expectations. We look forward to serving you again in the future.
“We ordered a mobile phone as a Christmas present on the 15th December.
By 22nd December it became evident It was not despatched yet as it was a Christmas present we contacted the company and asked to cancel the order and have a refund… Despite numerous contacts with them the phone was despatched on the 12th Jan we declined delivery as we had stated our wish to cancel and have a refund. Despite the phone being returned to the company on the 18th January we still don’t have our money back! Numerous attempts to make contact via phone is impossible and emails are not being replied to or the issue addressed. PLEASE refund our money asap.
DO NOT PURCHASE FROM THIS COMPANY - appalling customer service!!!!!”
Thank you so much for taking the time to share your experience with us at Smart Cellular. We sincerely apologize for the inconvenience you have faced regarding the delay in dispatching your order and the subsequent difficulties in canceling and receiving a refund.
We understand how important it was for you to have the mobile phone as a Christmas present, and we genuinely regret that we were unable to meet your expectations in this instance. We apologize for any frustration or inconvenience caused by the delays and lack of communication you experienced.
Please be assured that we take your feedback seriously, and your concerns have been escalated to our customer service team. We are actively working to address the issues you raised and to prevent similar situations from occurring in the future.
We would greatly appreciate the opportunity to make things right for you. If you could kindly provide us with your order details and any other relevant information, we will immediately investigate the matter and ensure that your refund is processed as soon as possible. Additionally, if there is anything specific we can do to improve your experience with our company, we would be grateful if you could let us know.
Once again, thank you for bringing this matter to our attention. We value your feedback, and we genuinely strive to improve our customer service standards. We apologize for any inconvenience caused and assure you that we will take the necessary steps to rectify the situation.
Sincerely,
Jeff S
Customer Service Team
Smart Cellular
“Wsas looking to replace an old iphone 7 that was a nieces favourite and stopped working, plenty of research led me to smart cellular and the 18 month guarantee swung it. The phone arrived well packaged and to be fair looked brand new. ive passed the phone on and havent received any complaints so all must be good. overall happy with the service and the product.”
Dear GT,Thank you so much for taking the time to rate Smart Cellular with 5 stars. We truly appreciate your kind words and are thrilled to hear that you had a great experience with our service.
We're glad to know that your research led you to Smart Cellular and that our 18-month guarantee played a significant role in your decision. It's fantastic to hear that the phone arrived in excellent condition, well packaged, and looked brand new. We're also delighted to hear that you have passed the phone on and haven't received any complaints. This feedback reassures us that we have provided a satisfactory product.
Once again, thank you for choosing Smart Cellular, and we're delighted that you are happy with both the service and the product. If you have any further inquiries or need assistance in the future, please don't hesitate to contact us. We're here to help!
Best regards,
Jeff S
“Ordered a handset and provided full payment. I then waited for delivery. Nothing happened after 4 days, so I reached out to them via email to discover there would be a "slight delay" to the order. After a week I requested they complete delivery or provide a refund. Neither happened but I did get a reply stating imminent delivery. Nothing happened so I attempted to call multiple times but nobody answered any calls and I was given the choice to leave a message or email "sales". The feedback was so sparse that I started to fear a scam was taking place, therefore I sent a strong email containing threats of further action. Only after this did I get notified of shipment. The phone was delivered the following day but the colour was not as per order. After a further email, I was offered a small partial refund or I could return the phone for exchange or full refund. I opted for the partial refund. I guess you could say that I got there in the end
More positively the phone supplied is in perfect working order and condition, with only the colour being not as expected
The company could dramatically improve by changing in small ways...provide a usable method of contacting them by phone, call back in a timely manner upon leaving a voicemail requesting this, provide upfront information on delays to deliver orders AND provide a viable reason and at the very least, provide honest answers to enquiries. An example would be instead of stating "there will be a slight delay to your order" provide realistic info such as "there has been a mix up and the phone you ordered is not available, however we have one of a different colour for you to consider" (this is just an example and may not represent the true reason for my delay). I am sure this could be an good company with these minor changes to customer relations”
Dear Peter,Thank you for taking the time to provide us with your feedback on your experience with Smart Cellular. We sincerely apologize for the inconvenience and frustration you encountered during the process of ordering and receiving your handset.
We understand your disappointment in the delay in delivery and the lack of communication from our end. We apologize for any inconvenience caused by this situation. It is not our intention to cause any doubts or concerns regarding the legitimacy of our business.
We appreciate your suggestion to improve our customer service. We acknowledge that providing a reliable method of contacting us by phone is essential, as well as responding promptly to voicemail messages. Additionally, we understand that transparent and honest communication about delays and reasons for them is vital to ensure a positive customer experience.
We are glad to hear that despite the issues, the phone you received is in perfect working order and condition. We understand that the color discrepancy was disappointing, and we apologize for any inconvenience caused. We appreciate your patience and willingness to work with us by accepting a partial refund.
We genuinely value your feedback, and we believe that these minor changes in our customer relations will help us become a better company. We would like to know how we can make things better for you and ensure that we provide a smoother and more satisfactory experience going forward.
Once again, we apologize for the inconveniences you faced, and we thank you for bringing these issues to our attention. We are committed to improving our services based on your feedback, and we hope to have the opportunity to serve you better in the future.
Thank you for choosing Smart Cellular.
Sincerely,
Jeff S
Customer Service Department
Thank you so much, Emmett, for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are delighted to hear that you had such a positive experience with us. Really very fast delivered as well. We always strive to provide efficient service and ensure that our customers receive their products promptly. Your satisfaction is our ultimate goal. Should you have any further needs or inquiries, please do not hesitate to reach out. Thank you again for choosing Smart Cellular, and we look forward to serving you again in the future!
“You sold me a phone locked with a PIN from the previous owner. You refuse to answer emails and you have no working phone or chat line. You keep sending me the locked phone and I keep returning it. You are at fault. I want my money back.”
Dear Neil,Thank you for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and are sorry for the inconvenience you have faced with the locked phone and the lack of response from our customer service.
We understand how frustrating it can be to receive a phone locked with a previous owner's PIN and experience difficulties in reaching us for assistance. We apologize for any inconvenience caused due to our unresponsive customer service channels, including the inability to answer your emails and the unavailability of our phone or chat line.
We acknowledge that it has been a repetitive and strenuous process for both you and us, with the phone continuously being returned. We take full responsibility for this situation, and we want to rectify the issue to ensure your satisfaction.
In order to make things better, we would greatly appreciate your guidance on how we can improve our services and address your concerns more effectively. We value your opinion and want to ensure that we learn from this experience to avoid any recurrence in the future.
Once again, thank you for bringing this matter to our attention. We apologize for the inconvenience caused, and we are committed to resolving this issue promptly and to your satisfaction. Please let us know how we can proceed further to make things right
Dear Bob, Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your feedback and are delighted to hear that you are extremely satisfied with your recent order of the Apple iPhone 12 in blue. It's fantastic to know that your new phone arrived in excellent condition without any chips or scratches. We're thrilled to have provided you with an awesome experience. If you ever need any assistance in the future, please don't hesitate to reach out.
Thank you once again, and we hope you continue to enjoy your new iPhone 12! 😌
Best regards,
Smart Cellular Team
