“First time I have thought about a refurb phone. I was recommended by a friend who has used you about four times
I wanted a pristine phone and that is what I got I am very pleased as I have a ggod phone with an eighteen month guarantee Very easy to change everything pver”
Hi,
Thank you for choosing Smart Cellular and for sharing your experience with us! We’re delighted to hear that your first experience purchasing a used or refurbished phone has been a positive one. 🎉 It’s always great when everything works smoothly right out of the box, and we’re glad your Samsung S21 is performing perfectly without any issues.
We take pride in our thorough refurbishment process, ensuring that each device is fully functional and in excellent condition. It’s wonderful to know that this process met your expectations and made your transition to a refurbished phone hassle-free.
Your trust in us for your first used phone purchase means a lot, and we hope this gives you confidence in considering similar options in the future. If you have any questions or need assistance down the road, our team is always here to help. 😊
Thank you again for your support, and we look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“An easy company to deal with, straightforward and easy transaction. once the price was agreed payment was the same day. An excellent service, great customer service the agents are all helpful and polite, whether it’s on the phone or by email. I would definitely use them again it’s a 5 star service.”
Thank you so much for your kind review, Deborah! 🌟 We’re thrilled to hear that you found the process straightforward and easy to navigate. It’s great to know that once the price was agreed upon, the payment was processed the same day – we always aim for a smooth, efficient experience for our customers.
We’re equally happy that you had such positive interactions with our customer service team. Whether by phone or email, we strive to ensure every agent is helpful, polite, and responsive. Your feedback reassures us that we’re on the right track.
We truly appreciate your 5-star rating and your trust in us. We're glad to hear you'd use us again, and we look forward to serving you in the future! 😊
Best regards,
The Smart Cellular Team
Hello,
Thank you for your feedback! We're delighted to hear that you had a positive experience with us. Quick delivery is something we prioritize, as we understand how important it is for our customers to receive their products promptly. It’s fantastic to know that your order arrived swiftly and that you’re satisfied with the product upon receipt.
We take pride in offering high-quality items, and your satisfaction is a testament to our commitment to excellence. Our team works hard to ensure that every product meets our rigorous standards before it reaches you. If there’s anything specific you particularly liked about the product, we’d love to hear about it!
We appreciate your trust in our company and are thrilled that we could meet your expectations. If you have any questions or need further assistance, please don’t hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Thank you for your feedback! We're glad to hear that you are satisfied with the quality of your product. We understand that delivery speed is crucial, and we apologize for any delays you experienced. We are constantly working to improve our processes to ensure a faster delivery experience in the future. Your input helps us identify areas for enhancement, so we appreciate you sharing your thoughts. If you have any further questions or need assistance, feel free to reach out.
Best regards,
The Smart Cellular Team
“The phone arrived on time and in perfect condition, as described. It was easy to order, the price was competitive & overall service was very good. A good customer service experience when contacting the manufacturer.”
Thank you for sharing your experience, Andrei! We're thrilled to hear that the phone arrived on time and in perfect condition, just as you expected. It’s great to know that the ordering process was smooth, the pricing competitive, and the overall service met your expectations. We're also glad that you had a positive experience when contacting the manufacturer for support. If you ever need anything in the future, don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“I have forwarded my phone for recycling after receiving a headline price for it. I was not happy with the eventual valuation and ultimately asked for it to be returned. This company gives the impression they do everything quickly that is far from the truth. My payment for return postage is shown by my bank as paid to their account on 7th October. I have heard absolutely nothing from them and my phone has not arrived back within one day. Phoning you get told you are in a queue swiftly followed by “there is no one to take your call”. Email responses are not much better usually asking the customer to take some action or repeat information already given to them more than once. So this is one seriously hacked off, if tech savvy octagenarion!”
Hello,
We apologize for the frustration you’ve experienced. We're currently looking into this and will work to ensure your phone is returned promptly. Thank you for your patience.
Best regards,
The Smart Cellular Team
“There was a problem processing my payment initially but having spoke with her guys at smart cellular, it was sorted quickly. The phone was then sent within a few days which is great for Northern Ireland. The phone is as advertised and I cannot fault it at all. The process point was excellent. I would highly recommend using this website.”
Hello,
Thank you so much, Sam, for sharing your experience with us! We're sorry to hear about the initial issue with your payment but are thrilled that our team could resolve it swiftly. We're glad to know that the phone arrived promptly, especially considering the delivery to Northern Ireland, and that it met your expectations in terms of quality.
Your positive feedback about the pricing and overall process means a lot to us, and we're happy to have provided a service you'd recommend to others.
If you need any further assistance in the future, don't hesitate to reach out. We hope you enjoy your new phone!
Best regards,
The Smart Cellular Team
“The phone I ordered arrived when they said it would and was as described in pristine condition. This is the second time I have ordered a phone from this company and would have no hesitation in recommending them.”
Hello,
Thank you, Michael, for your positive review and for being a returning customer! We're thrilled to hear that your phone arrived as promised and in pristine condition, just as expected. It's fantastic to know that both your experiences with us have been smooth, and we greatly appreciate your recommendation.
At Smart Cellular, our goal is to consistently provide high-quality devices along with efficient service, so we're glad we've met your expectations once again. If you ever need assistance in the future, don't hesitate to reach out—we're here to help!
We look forward to serving you again.
Best regards,
The Smart Cellular Team
Hello,
Thank you so much for your feedback! We’re thrilled to hear that you're very happy with your new iPhone and found the ordering process simple and efficient. It's always great to know that our competitive pricing and overall service met your expectations—these are things we take pride in, and we strive to make the experience as seamless as possible for our customers.
We’re also pleased that everything went smoothly with your order, and we're excited to know you would use our services again. Your trust and satisfaction are incredibly important to us, and it means a lot to receive such positive comments.
Looking forward to serving you again in the future and continuing to provide the same level of excellent service!
Best regards,
The Smart Cellular Team
“The phone arrived on time and in perfect condition, as described. My daughter was delighted with her birthday present! I was pretty happy too as it was the best price around and with the further discount off at check out was a bonus. Overall very very happy.”
Hello,
Thank you for your wonderful feedback, Tony! We're thrilled to hear that your daughter's birthday gift arrived on time and in perfect condition—what a great surprise! It’s fantastic to know she loved her new phone, and we’re delighted to have been a part of making her special day even better.
We're glad that you found our pricing competitive and were able to take advantage of the discount at checkout. Providing great value is something we always strive for, and we're pleased that it made your purchase even more satisfying.
Your happiness means a lot to us, and we're grateful that you chose Smart Cellular. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Hello,
Thank you for your lovely feedback, Asta! We're thrilled to hear that you're happy with your iPhone 12 mini. It’s always great to know our customers are satisfied with their purchases.
Your recommendation means a lot to us, and we appreciate you taking the time to share your positive experience. If you ever have any questions or need assistance in the future, feel free to reach out.
We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“The phone was delivered promptly and was in very good condition with adequate battery lift. Unfortunately I was sent a black version rather than the green one that I ordered”
Hello,
Thank you for your feedback, James. We’re glad to hear that the phone was delivered promptly and that you found it to be in very good condition with adequate battery life. However, we sincerely apologize for the mix-up regarding the color of the phone you received. We understand how disappointing it can be to receive an item that doesn’t match your expectations, especially when you were looking forward to the specific green version.
We strive to provide our customers with the best products and services, and it seems we fell short in this instance. Your experience is important to us, and we will investigate how this mistake occurred to ensure it doesn’t happen again in the future. Please reach out to our customer service team, and they will be happy to assist you in resolving this issue, whether it involves an exchange or finding a suitable solution.
Thank you for bringing this to our attention, and we hope to rectify the situation for you soon. Your satisfaction is our priority, and we appreciate your understanding as we work to improve our service.
Best regards,
The Smart Cellular Team
Hello,
Hi Femi,
Thank you so much for your positive feedback! We're thrilled to hear that you are enjoying your new gadget, and especially glad to know the battery health is up to your expectations. 😊 It's great to hear that you feel the value was right for the service you received — we always aim to provide high-quality products at competitive prices.
Your satisfaction is important to us, and we're glad we could meet your expectations. If you ever need any assistance or have more feedback, feel free to reach out. We're always here to help!
Thanks again for choosing Smart Cellular, and we hope to serve you again in the future.
Best regards,
The Smart Cellular Team
“The phone I ordered arrived in good time but in the wrong colour, and they didn't send me the charger I had ordered with it. Called and emailed smart cellular multiple times about getting sent the product or a refund and I was ignored.”
Hello,
We’re sorry to hear about the issues with your order, Georgia. Please reach out to us again with your details so we can resolve this for you as soon as possible.
Regards,
The Smart Cellular Team
Hello,
Thank you, Paul, for your positive feedback! We're delighted to hear that your iPhone 14 Pro arrived in pristine condition and that you found it to be of great value. We understand that the delivery took a bit longer than expected, but we’re glad it was worth the wait for you.
Our team always aims to deliver high-quality products at competitive prices, and it's wonderful to know that you’re satisfied with your purchase. We continuously work on improving our delivery times, so your feedback is valuable for us in that effort.
Should you need anything in the future or have any further queries, feel free to reach out. We’re here to assist you!
Best regards,
The Smart Cellular Team
Hello,
Thank you, Paul, for your positive feedback! We're delighted to hear that your iPhone 14 Pro arrived in pristine condition and that you found it to be of great value. We understand that the delivery took a bit longer than expected, but we’re glad it was worth the wait for you.
Our team always aims to deliver high-quality products at competitive prices, and it's wonderful to know that you’re satisfied with your purchase. We continuously work on improving our delivery times, so your feedback is valuable for us in that effort.
Should you need anything in the future or have any further queries, feel free to reach out. We’re here to assist you!
Best regards,
The Smart Cellular Team
