“I consider myself incredibly fortunate to have found FRED MERCY. They are true experts in helping victims of investment fraud. From the very beginning, their team acted swiftly and professionally. They provided valuable resources, clear advice, and constant support throughout the process of recovering my lost funds.
What really stood out was their transparency and expertise. They explained each legal step in simple terms and helped me gather the necessary documentation to build a strong case. Thanks to their dedication, I was able to reclaim my hard-earned savings.
This entire experience was a painful but eye-opening lesson. It taught me the importance of being extremely cautious when investing online. I’ve learned to always research thoroughly and seek advice from trusted professionals before making any financial commitments. I highly recommend FRED MERCY to anyone who finds themselves in a similar situation—they truly made a difference when I needed it most.”
“Order placed 17th April and after several excuses for non-delivery and promise of cancellation and legal action did the phone eventually get delivered on 13th May, without any documentation and was the wrong colour. I decided to keep the item for fear of never getting a replacement. Caveat Emptor !!!!!!!!!”
“I ordered a phone on April 29, it didn't arrive, I canceled the order, they told me that the money would be refunded to my bank account
I'm still waiting for my money back.
Don't buy from this company”
Dear Valued Customer,
Thank you for your exceptional 5-star review! We're thrilled to hear that you found our website easy to navigate and that your phone exceeded your expectations in terms of condition. It’s fantastic to know you plan to use us regularly for your future phone updates!
If you ever need assistance or have any questions, we’re just a message away.
Warm regards,
Team Smart Cellular
“Ordered a phone in 21 April it didn’t arrive cancelled ordered i was told refund on the way on 6 May phone that i cancelled arrived it was faulty returned phone they received it back on the 8 May im writing this review on 3 June I’m still waiting for a refund ,its not looking very good fir my refund so if you want a new phone use a different company”
“Absolutely appalling customer service. The phone I bought had a chip (much more than a hairline scratch) in a prominent place that was not expected from an ‘excellent’ graded phone. I have been passed between four different teams for the past 12 days trying to arrange a return, and no-one has answered the multiple phone calls I’ve made on different days/at different times trying to resolve.”
“Bought an iPhone 13 Pro. On 8th April. When it arrived it was faulty with a very dark screen and the screen kept going blank and had to be force started. I sent it back and they sent me back the same phone with the same fault. Returned it to them and asked for a full refund which they have not given. This fiasco has been going on for over seven weeks. The statutory rights have been totally ignored.”
Dear Tony,
Thank you for your fantastic 5-star review! We're thrilled to hear that you're pleased with your S23 FE and that the 18-month warranty is an added bonus. It's great to know that you'd consider us again for future purchases. Your satisfaction truly motivates us!
If you ever need assistance or have any questions, don't hesitate to reach out.
Warm regards,
Team Smart Cellular
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our service efficient and that you're pleased with the quality of your product. Your satisfaction is our top priority, and we truly appreciate your positive feedback.
Should you need any assistance or have questions in the future, feel free to reach out.
Warm wishes,
Team Smart Cellular
Dear Lynne,
Thank you so much for your amazing 5-star review! We're delighted to hear that you're happy with your pristine iPhone 13 Pro and appreciate the assurance of the 18-month warranty. Your satisfaction means the world to us, and we are excited to welcome you back for your future needs!
If you ever have questions or need assistance, feel free to reach out anytime.
Warm wishes,
Team Smart Cellular
“Had a few phones now from SmartCellular. Product always in condition ordered(excellent and pristine). Communications good re colour change and delivery. Have ordered again.”
Dear John,
Thank you for your exceptional 5-star review! We're so pleased to hear that you've had great experiences with our products and services at Smart Cellular. Your appreciation for our communication about color changes and delivery means a lot to us. We look forward to serving you again in the future!
If you ever need assistance or have any questions, please don't hesitate to reach out.
Warm regards,
Team Smart Cellular
“I just purchased a iPhone from smart cellular I cannot express how pleased I am with the iPhone I bought it for my husband as he wasn’t happy with his latest android as he’s used to iPhones it was in immaculate condition not a scratch on it slate grey and beautiful and a added bonus a 18month warranty with them I will definitely buy of this site again again thank you smart cellular”
Dear Susan,
Thank you so much for your glowing 5-star review! We're thrilled to hear that your husband is enjoying his new iPhone and that it arrived in immaculate condition. We're glad you appreciate the added peace of mind with the 18-month warranty as well. Your satisfaction is our priority, and we can't wait to serve you again in the future!
If you ever have questions or need assistance, please don’t hesitate to reach out.
Warm regards,
Team Smart Cellular
“Do not trust this company. Bought a phone that was not as described, returned within the time frame (the day after receiving) and have still not had my refund after months of trying to contact them. Customer service will not engage with me and have been very unhelpful and rude. AVOID AT ALL COSTS”
“On 29th April I placed an order on your website, payment taken straight away, and I received an email stating that the order will be shipped out in 2 days. All good, as bought an iPhone for my son’s birthday. 2 weeks passed and nothing! I sent messages on chat, and I was assured it was on its way. I followed up with an email to be then told that the order is cancelled! This was one day before my sons birthday!!! 2 more weeks have passed and I still have not been refunded and my follow up emails not answered. Oder was placed 4 weeks ago!!! This company is a scam and I would stay well away!”
“I sent my phone in to sell and they offered me such a low price compared to the online offer. I paid for return postage of my iPhone and still haven’t had it back 2 weeks later!! I would avoid this company they are a complete waste of time and energy!!”
“Missing phone from order 000105906.
I ordered 2 x iPhone 14 Pros for my kids on 15/05 and received the parcel on 23/05. Receiving the parcel from Royal Mail, I could tell straight away something was missing due to the size and weight of the package. Opened the package to find 1 x charging cable and 1 x handset packaged in the cardboard box they come in, no 2nd phone or charging cable. Attempted to contact them on the phone but the number just rang and rang with no answer so Emailed the sales team immediately stating I’d received the package and 1 x phone and charging cable was missing. The website states they respond within 4 hours, got no response. Then located another email address on their website for the trade in team so forwarded my initial email on to them, response from this email was received within 20 minutes stating it’s not that department which deals with sales they’re for trade in queries only, fair enough but you’re all one company and seen as no ones responding to the other email address you’d think they’d escalate internally or make contact with the sales department to get my issue looked in to. I responded to that email stating no one’s coming back to me and CC’d sales inbox in again, still no response. The order is marked as ‘complete’ in my online account, clearly it’s not! So I’m stuck now with 2 x boys expecting a phone and I’ve not got what I paid for. I’ve now had to order another phone, another £500 spent, from a different provider to make sure my boys aren’t disappointed. I’ve raised a dispute with my bank to reclaim 1/2 of the £980 I spent as I genuinely don’t think they’ll respond or acknowledge the fact that the order is incomplete. It’s a shame though as the phone I have received is immaculate, charging cable is used and damaged though so another issue there but don’t hold out any hope of getting it resolved. I’ve used this company before and the products they sell are great, but this has changed my whole experience and opinions of the company that I won’t be recommending them or using them again.”
Dear Shirley,
Thank you for your 4-star review! We’re pleased to hear that you had a positive experience towards the end of the selling process and that the funds reached you promptly. Your feedback is valuable to us, and we’re glad we could assist you!
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Warm regards,
Team Smart Cellular
“Terrible customer service. Still awaiting acknowledgement that my refund is actually being processed. I requested to cancel my order on the 16th May due to my order not being sent as promised.”
