“The iphone 11 I ordered was the best value I could find and is in excellent condition, as described. It will be a christmas gift so not tried using it yet. It was slow arriving, probably because of trade around Black Friday, or would have given 5 star.”
Dear Charlotte,Thank you so much for taking the time to leave us a 4-star rating for Smart Cellular! We appreciate your positive feedback and are thrilled to hear that you found the iPhone 11 you ordered to be the best value and in excellent condition, just as described. We hope it makes a fantastic Christmas gift!
We apologize for any delay in delivery around Black Friday due to increased trade, but rest assured that we are continuously working to improve our shipping times. We value your satisfaction and appreciate your understanding in this matter.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to our customer support. We're here to help!
Thank you once again for choosing Smart Cellular.
Warm regards,
Jeff S
Smart Cellular Customer Support
Thank you so much for your outstanding 5-star review of Smart Cellular! We truly appreciate your kind words and choosing us for your smartphone needs. We're thrilled to hear that you received your ordered iPhone within just 5 days, and that it was in perfect condition, exactly as described. It means a lot to us that you trusted us with your purchase and even bought a second iPhone for your partner. We're honored to have provided you with a seamless experience, and we look forward to serving you again in the future.
“I bought the phone for a present and arrived in just over a week, communication was good, smart cellular email me several times to keep me inform of the process. The phone looks great, in good condition with practically no visible scratches and with a full battery. My only issue, if I am totally honest, is the lack of an original box, protective soft bag or screen film, it comes in a cardboard box and that's it. Don't get me wrong I still think is a very good deal and the service so far has been great, but a little more thought put into the packaging would have been nice, if it wasn't for that, I would have given it 5 stars.”
Thank you, Fernando, for your 4-star rating of Smart Cellular. We are delighted to hear that the phone arrived in good condition, and that communication throughout the process was satisfactory. We appreciate your valuable feedback and we apologize for the lack of an original box, protective soft bag or screen film. We will ensure your comments are taken in consideration for future orders. Once again, thank you for sharing your experience.
“Order placed on 26th November. 2-3 days delivery. As of today 15th December no phones, no refund, no tracking number to prove shipping. Order numbers 71630 and 71672. Wish i could give no stars”
Dear Mr,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Smart Cellular. Your input is extremely valuable to us and we genuinely appreciate your efforts to inform us about what took place.
Firstly, we would like to extend our sincerest apologies for the inconvenience and frustration caused by the delay in receiving your order. We deeply regret that we were not able to fulfill our promise of delivering your phones within the expected timeframe of 2-3 days, resulting in a lack of tracking number to verify the shipment. This is certainly not the level of service we strive to provide our valued customers, and we understand your disappointment.
To better address your concerns, we kindly request you to provide us with your preferred method of contact so that we may promptly resolve this issue and ensure you receive the phones or a refund at the earliest. Rest assured, we are committed to resolving this matter and making it right for you.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding during this process. We sincerely value your feedback and would be grateful for any suggestions on how we can improve our services to meet and exceed your expectations in the future.
Thank you again for bringing this matter to our attention, Mr
Thank you so much for your 5 star rating of Smart Cellular! It's amazing to hear that you had such a fantastic experience with us. We're so glad that you appreciated our fast delivery and excellent customer service. We really appreciate your recommendation!
Dear John,Thank you so much for your glowing 5-star rating of Smart Cellular! We truly appreciate your support and we're thrilled to hear that you had a perfect experience with us. Everything has been carefully designed to meet our customer's needs, and your feedback reassures us that we're on the right track. Thank you again for choosing Smart Cellular, and we look forward to serving you even better in the future.
Everything perfect, thanks!
Best regards,
Jeff S
“Smart cellular sent me the wrong colour phone. I asked them to send me the correct phone and they said I could send the phone back for an exchange or refund and I had to do this within 14 days of receipt be eligible for this. They also offered £10 refund for me to keep the phone. I was disappointed as I really wanted the blue phone I had ordered, but was away from home so wasn’t confident I could get the phone back to them within the 14 days. I was worried I would end up with no phone and no refund. I asked for a bigger refund as I didn’t think £10 was enough for receiving a phone of a different colour. They said no and so I took the £10 to keep the phone. They were normally quick to respond to my emails which was good. I did feel disappointed that even though it was their mistake I still had to return the phone within 14 days to be eligible for an exchange or refund. I ended up with an ok product for a good price, but it wasn’t exactly what I wanted or had ordered.”
Dear Alex,Thank you so much for taking the time to provide us with your feedback on Smart Cellular. We truly value your opinion and appreciate your kind words.
We're thrilled to hear that our service is meeting your expectations and that you're satisfied with the overall experience. Delivering customer satisfaction is our top priority, and it's heartwarming to know that our efforts are making you happy.
If there's ever anything we can do to assist you further or if you have any questions, please don't hesitate to reach out to us. Our dedicated customer support team is always here to help.
Thank you once again for your support and for being a valued customer of Smart Cellular.
Best regards,
Jeff S
Dear Evan,Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate it.
We're delighted to hear that you're satisfied with your experience at Smart Cellular. Your kind words mean a lot to us.
Moreover, we are thrilled to know that the iPhone we supplied you with is superb and operating beautifully. We strive to provide our customers with top-notch products and services, and it's gratifying to hear that we succeeded in meeting your expectations.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Best regards,
Jeff S
Thank you so much, Kriatian, for your kind words and for giving us a 5-star rating. We here at Smart Cellular are thrilled to hear you enjoyed your experience with us and that you are pleased with the discounted rate and warranty on your phone. We appreciate your support and are proud that you are happy with your purchase. Well done Smart Cellular! A good phone at a discounted rate with warranty too. Thanks!
Thank you so much for the glowing review and 5-star rating! We are really happy to hear that you are pleased with the service and product – we strive to provide top-notch customer service and it's wonderful to hear that we have achieved that success. Thank you for your kind words!
Thank you so much for your 5-star rating, Steve! We are so pleased to hear that you found our Smart Cellular phone to be of very good price, in pristine condition, and that it was delivered when promised. We really appreciate your feedback!
Thank you so much for your 5-star rating, Julie! We are thrilled to hear that you had a great experience with us. We pride ourselves on providing excellent service, and it's wonderful to hear that you have purchased a second phone from us!
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. Great fast service, amazing price are two qualities we strive to maintain, and we are delighted that your visit lived up to your expectations. Thank you for choosing Smart Cellular, and we look forward to serving you again in the future!
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us.
We are delighted to know that you found our delivery process to be fast and efficient. We strive to ensure that our customers are always kept informed at every stage, as we understand the importance of timely updates.
It is wonderful to hear that the phone you purchased arrived in perfect condition, exactly as described. Our team takes great care in accurately portraying our products, and we are delighted that everything met your expectations.
Thank you once again for your support and for sharing your positive experience. We are committed to providing exceptional service and top-notch products to our valued customers like you.
Best regards,
Jeff S
“Website was easy to navigate and ordering and delivery all good. This is a Christmas present so not fully checked but it was packaged well and the phone was in excellent condition. Very happy so far.”
Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your kind words and taking the time to share your positive experience with us.
We're thrilled to hear that you found our website easy to navigate and that your ordering and delivery experience went smoothly. We strive to provide a seamless shopping experience for our valued customers like you.
It's great to know that the packaging was satisfactory and that the phone arrived in excellent condition. We take pride in ensuring that our products are well-packaged and delivered safely to our customers.
We understand that this purchase is a Christmas present, and we're glad to have contributed to this special occasion. Should you have any further questions or require any assistance, please don't hesitate to reach out to our customer support team.
Once again, thank you for choosing Smart Cellular. We're delighted to have made you happy so far, and we look forward to serving you in the future!
Warm regards,
Jeff S
Dear Owain,Thank you so much for giving us a 5-star rating! We sincerely appreciate your support and are thrilled to hear that you had such a positive experience with Smart Cellular. Our team works hard to ensure that the ordering process is very easy, deliveries are swift, and that the items received are exactly as described. It's fantastic to know that you found our service highly recommendable.
Thank you once again for choosing Smart Cellular. We value your satisfaction and are always here to assist you with any further queries or requirements.
Best regards,
Jeff S
Thank you so much for taking the time to leave us your wonderful 5-star rating! We greatly appreciate your support and are thrilled to hear that you had a fantastic experience with Smart Cellular.
Moreover, we are delighted to know that the phone you purchased arrived in great condition. Customer satisfaction is our top priority, and we strive to deliver high-quality products that meet your expectations.
If you have any further questions or need any assistance, please don't hesitate to reach out to our customer service team. We're here to help!
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future.
Best regards,
Jeff S
Smart Cellular Team
Thank you very much for taking the time to give Smart Cellular a 4-star rating! We truly appreciate your feedback and are delighted to hear that you found the phone to be the cheapest option available and that it met your expectations upon arrival.
We apologize for any inconvenience caused by the longer than expected dispatch time. However, we're glad to hear that you reached out to us via email and received a swift response. Our team is constantly working on improving our dispatch process to ensure faster delivery times.
We truly value your support and look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
Dear Lewis,Thank you so much for taking the time to rate Smart Cellular with 4 stars! We really appreciate your feedback and support. Your kind words truly mean a lot to us.
We're thrilled to hear that you found the phone as described, at a good price, and that it was delivered promptly as promised. Delivering on our promises and ensuring customer satisfaction is always our top priority.
We're glad to hear that your experience with us was pleasurable. It was our pleasure to serve you, and we look forward to providing you with excellent service in the future as well.
Thank you once again for choosing Smart Cellular. We truly value your business and trust.
Best regards,
Jeff S
Dear Lisa,Thank you so much for your wonderful 5-star rating of Smart Cellular! We greatly appreciate your kind words and feedback. We are thrilled to hear that you found our service to be exceptional.
We also appreciate that you took the time to mention "Good price, fast delivery, good quality phone." It's always our aim to provide competitive prices, efficient delivery, and top-notch quality products to our valued customers like you.
Thank you for choosing Smart Cellular, and we hope to serve you again in the future!
Best regards,
Jeff S
