Thank you so much, Gaswarm, for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. It's great to know that you found our prices to be reasonable and were impressed by the quick delivery. We always strive to provide top-notch service and ensure that our customers receive products in excellent condition. Should you ever need any assistance in the future, please don't hesitate to reach out. Thanks again for choosing Smart Cellular!
Thank you so much for your fantastic 5-star rating and for taking the time to review Smart Cellular! We are thrilled to hear that you had a positive experience with us. Your kind words about our good and quick delivery, as well as the phone's great condition, mean a lot to us. We really appreciate your recommendation and are grateful for your support. If you need anything else in the future, please don't hesitate to reach out. Thank you again!
Thank you, Habib, for your amazing 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had an excellent experience with our delivery and customer service. Providing an unbelievably good service is what we constantly strive for. We value your support and look forward to serving you again in the future. Thanks again! 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽
Dear J,Thank you so much for your 5-star rating and for choosing Smart Cellular as your phone provider! We truly appreciate your kind words and support.
We are delighted to hear that you found our service exceptional and that you received your phone in excellent condition. Providing top-notch quality and ensuring customer satisfaction is always our utmost priority.
Once again, thank you for your wonderful feedback. We look forward to continuing to meet and exceed your expectations in the future.
“Happy with my new to me refurbished iPhone, so glad I found smart cellular delivery time was 2 days and the price was the best
Price from other phones id looked at, I would definitely recommend them”
Dear Cathy,Thank you so much for your 5-star rating and for taking the time to write such a wonderful review about your experience with Smart Cellular. We are thrilled to hear that you are happy with your new refurbished iPhone and that you found us to have the best price compared to other phones you had looked at.
We pride ourselves on providing excellent customer service, fast delivery times, and competitive prices, so your feedback is truly appreciated. Your recommendation means a lot to us, and we are grateful to have earned your trust.
Should you have any further needs or questions, please do not hesitate to reach out. We are always here to assist you.
Thank you once again for choosing Smart Cellular.
Dear Alex, Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your support and your kind words. It means a lot to us.
We're thrilled that you find our products and services excellent, and we're delighted that you're satisfied with your purchase. Your feedback about the phone's performance and affordability ("Excellent phone good price") is truly valued.
If you have any further inquiries or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with the best possible experience.
Thank you once again for choosing Smart Cellular. We look forward to serving you again in the future!
“Only giving 2 stars but could have been more as took over the 5 working days quoted to recieve handset however the complaints department dealt with issue and was delivered when they specified”
Dear,Thank you for taking the time to provide us with your valuable feedback regarding your experience with Smart Cellular. We greatly appreciate your input and apologize for any inconvenience caused.
We apologize for the delay in receiving your handset, as we understand that it took longer than the initially quoted 5 working days. However, we are glad to know that our complaints department was able to address your issue promptly and arrange for the delivery as specified.
At Smart Cellular, customer satisfaction is our top priority, and we are constantly working towards improving our services. We would love to hear more from you on how we can enhance your future experiences with us. Please feel free to share any suggestions or concerns you may have.
Once again, we appreciate your feedback and thank you for your understanding. We are committed to providing you with the best possible service, and we hope to have the opportunity to serve you better in the future.
Warm regards,
[Your Name]
Smart Cellular Team
“Wasn’t expecting the ‘pristine’ grading to be perfect, expected at least a couple of flaws but the phone was in brand new condition, will deffo recommend and buy from again”
Dear Michael,Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your feedback and are thrilled that you had such a positive experience with us.
We are pleased to hear that your phone, which you described as being in "brand new condition," exceeded your expectations. At Smart Cellular, we take pride in providing our customers with top-notch products that meet their standards. Your kind words are a true testament to the quality and care we put into our offerings.
We are grateful for your recommendation and look forward to serving you again in the future. Should you need any further assistance or have any questions, please don't hesitate to reach out.
Thank you once again for choosing Smart Cellular!
“Excellent iPhone 12 Pro. Pristine condition plus the reassurance of an 18 month guarantee.
Hassle free transactions top rate service, absolutely delighted. Highly recommended.”
Dear, Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and recommendation.
We are thrilled to hear that you are delighted with your purchase of the Excellent iPhone 12 Pro in pristine condition. Moreover, we understand the reassurance that comes with an 18-month guarantee, providing you with peace of mind.
At Smart Cellular, we strive to ensure hassle-free transactions and provide top-rate service to our valued customers, just like yourself. Your satisfaction is our utmost priority, and we couldn't be happier that we were able to meet your expectations.
Thank you once again for your glowing review and for highly recommending us. Should you need any further assistance or have any queries, please don't hesitate to reach out. We are always here to help!
Best regards,
The Smart Cellular Team
“The phone is great.
The main issue I had was poor customer service. It took much longer to be delivered than expected, the number for customer service on emails was a dead line, chat just repeated itself, staff was rude when I telephoned. Was about to cancel order to get money back via pay plan and phone arrived.”
Dear Thank you so much for taking the time to share your feedback with us. We truly appreciate your kind words about Smart Cellular and the service we provide. It's incredibly rewarding to know that we are meeting our customers' expectations and making them happy.
We take great pride in delivering excellent customer service, and your review reaffirms the hard work we put in every day. Our team strives to provide a seamless and enjoyable experience for our customers, and it's wonderful to hear that we are succeeding in doing so.
If there's anything else we can assist you with or if you have any further queries, please don't hesitate to reach out to us. Our dedicated customer support team is always here to help you in any way possible.
Once again, thank you for your trust and for choosing Smart Cellular. We look forward to serving you in the future.
Best regards,
Smart Cellular
Thank you so much for sharing your wonderful 5-star review of Smart Cellular! We greatly appreciate your feedback and we're thrilled to hear that your experience with our company was excellent. We take pride in delivering items on time and in pristine condition, and it's delightful to know that we met your expectations. Thank you once again for choosing Smart Cellular, and we look forward to serving you in the future!
Dear Joe,Thank you so much for your amazing 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you found our customer service to be excellent. We also take great pride in our awesome mobile devices and strive to provide rapid delivery to our valued customers like yourself. Moreover, the 12th month warranty is just an added bonus to ensure your satisfaction and peace of mind.
We truly value your support, and we're here to assist you whenever you need us. Thank you again for choosing Smart Cellular, and we look forward to serving you in the future!
Dear Roger,Thank you so much for your 5-star rating of Smart Cellular! We really appreciate your positive feedback and are thrilled to hear that our product and service met your expectations. Great product and great service—what more can we say?
If you have any further questions or need assistance, please feel free to reach out. We value your support and look forward to serving you again in the future.
“Ordered a phone for my son from Smart cellular. Great choice of phones to choose from and good prices. Slight delay on delivery but very quick to respond to emails in relation to the delay”
Dear Lezley,Thank you so much for taking the time to leave us a 4-star rating for Smart Cellular. We truly appreciate your feedback and are thrilled that you had a positive experience ordering a phone for your son.
We're glad to hear that you found our selection of phones impressive and that our prices were reasonable. We apologize for the slight delay in delivery, but we're glad to know that our team was quick to respond to your emails and address any concerns regarding the delay.
We value your business and hope to serve you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing Smart Cellular.
Dear Lex,Thank you so much for taking the time to leave us a 5-star rating for Smart Cellular! We truly appreciate your support and are thrilled to hear that you had an amazing experience with our customer service.
At Smart Cellular, we strive to provide the best and most reliable service to our valued customers. Your feedback means a lot to us and serves as a great motivation for our team to continue delivering exceptional customer service.
We are grateful to have you as a satisfied customer, and we look forward to serving you in the future!
“Purchased an iPhone 12 which to date has not given me any bother, the phone was as described, delivery was prompt, ordering was easy, no problem recommending this company if you are looking for a phone.”
Dear Eric,Thank you so much for your outstanding 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had an excellent experience with us.
We're delighted that your iPhone 12 purchase has been trouble-free so far. Our team takes great care in providing accurate product descriptions and ensuring prompt delivery, so it's wonderful to know that everything met your expectations. We're also glad to hear that the ordering process was smooth for you.
Your kind recommendation means a lot to us. Should you ever need any assistance or have any further inquiries, please don't hesitate to reach out. We are always here to help.
Thank you again for choosing Smart Cellular!
Dear John,Thank you so much for taking the time to give us a 5-star rating for Smart Cellular. We truly appreciate your feedback and are thrilled to hear that everything went smoothly during your purchase. Providing excellent customer service is one of our top priorities, and it is wonderful to know that we met your expectations in that regard. We also value the importance of follow-up and are delighted that you found our efforts to be exceptional.
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future.
Dear,Thank you so much for taking the time to rate Smart Cellular with 4 stars! We appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We are glad to know that you received your iPhone in good condition and that the transaction went smoothly for you. At Smart Cellular, we strive to ensure hassle-free and seamless transactions for our valued customers like you.
Thank you again for choosing Smart Cellular, and we hope to serve you even better in the future. If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Smart Cellular Team
“AVOID THIS COMPANY!!
Order through them if u want to loose your money and have the worst experience ever to claim it back.
On 12th June, 2024, I placed an order with Smart Cellular for an Apple iPhone 12 (128 GB) Unlocked Black in Pristine Condition, costing alot.
Although I selected Guaranteed Premium Next Day Delivery, my order arrived on 15th June, 2024, three days after the purchase date.
Upon inspecting the item, I discovered that the charging was extremely slow, there was a scratch on the front screen, despite being advertised as Pristine, and the phone tended to get warm. I promptly contacted Smart Cellular multiple times via Live Chat, phone, and email. Following Frankie's advice, I emailed on 17th June, 2024. Frankie responded, instructing me to return the handset for an exchange or refund and to retain the postage receipt to claim a reimbursement of £8.50 for postage fees. I opted for a replacement of the same item.
On the same day, 17th June, 2024, I posted the handset and requested a refund of the postage fee via email. I provided my bank details for the refund and attached the proof of postage receipt. The handset arrived at the facility the next day.
Frankie informed me via email on 18th June, 2024, that the postage fee would be refunded within five working days. On 20th June, 2024, I followed up via email regarding the replacement of the handset. The Returns Team responded, confirming that my request had been forwarded to the dispatch team.
Despite not receiving the postage fee by 21st June, 2024, I contacted Frankie, who escalated the issue to the Accounts Department and Senior Managers for prompt processing. I also reached out to Steven/Amy, who assured me that my request had been escalated to the relevant team for an update, but no update was provided.
On 22nd June, 2024, I contacted Steven/Amy through Live Chat, and they mentioned that my request had been escalated for an update, promising to provide an update by the following Monday.
On 24th June, 2024, I reached out to Smart Cellular and was advised to wait an additional 10 days. Despite having paid for the item, I have not been receiving adequate updates and have been repeatedly asked to wait longer.
On 25th June 2024, During a phone call with Smart Cellular, the representative I spoke with was speaking in an aggressive and rude manner, rushing the conversation and insisting that I wait another 10 days, with little regard for my concerns. It has been almost two weeks since my initial purchase, and I had considered taking legal action to secure a refund due to their delayed processing.
After filing a claim through PayPal and filing through Resolver I received a phone call from the same rude representative which I believe was Frankie. The representative questioned as to why I kept sending emails, and if I didn't understand about the 10 day period. I explained that it was not me who was sending the emails but the third parties I filed the complaint with. Few minutes later, I received the funds immediately through PayPal. It is only that I filed a claim through PayPal that I am receiving my funds and not waiting the additional 10 days.
On 26th June 2024, I contacted again through Live Chat to get a status update on my postage fee refund that was promised to be receiving on this day. I was connected to Claire, where I was told to wait 10 days for it to be processed. I did not tolerate this, and tried calling Smart Cellular Customer Services, no one picks up. Right at that moment, I got an email from the Returns Team that my refund has been processed.
Tim Roland sent me an email twice that I could claim a pair of free earpods once I leave a review. Hoping to receive this 👍
It is important to note that some reviews may be misleading, possibly posted to obtain free earbuds. I strongly advise against placing any orders with Smart Cellular, as my experience suggests they may engage in fraudulent practices and mishandle customer transactions.
Again, PURCHASE ELSEWHERE and not with Smart Cellular!! THIEVES!!
this review is genuine.”
Dear valued reviewer,Thank you for taking the time to provide your feedback regarding your experience with Smart Cellular. We sincerely appreciate your honesty and the opportunity to address the issues you encountered.
First and foremost, we want to apologize for the inconvenience and frustration you experienced throughout the entire process. We understand that our delay in delivering your order and the problems you encountered with the iPhone 12 have caused a great deal of disappointment.
We apologize for any confusion or miscommunication regarding your refund and the handling of your case. We value your feedback and will use it to rectify our internal processes and ensure that situations like these are addressed promptly and efficiently in the future.
We understand that you sought assistance from third parties, such as PayPal and Resolver, which ultimately led to the resolution of your refund. We sincerely apologize for any difficulties or challenges you faced in trying to reach our customer service department and the aggressive and rude manner in which you were treated during your phone call. This is not the level of service we strive to provide, and we will be addressing this issue with our representative involved.
In regards to your concern about possible fraudulent practices and mishandling of customer transactions, we take these allegations very seriously. We will be conducting an internal investigation to ensure that our processes are transparent, fair, and in line with our values as a company.
We genuinely appreciate your feedback in helping us identify areas where we can improve. If there are any further details you would like to provide or suggestions on how we can make things better, please do not hesitate to reach out to us directly. Your satisfaction as a customer is of utmost importance to us, and we would like the opportunity to regain your trust.
Thank you once again for sharing your experience with us, and we hope to have the chance to serve you better in the future.
Warm regards,
Customer Service Representative
Smart Cellular
Dear Thank you so much for taking the time to leave us a fantastic 5-star rating for Smart Cellular! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with us.
It's wonderful to know that our trade-in program offered you a reasonable deal, enabling you to upgrade to a great new iPhone. We strive to provide our customers with top-quality devices along with excellent trade-in options, and we're glad to hear that you found value in our services.
Thank you again for your kind words and for choosing Smart Cellular. We look forward to serving you in the future and providing you with even more exceptional experiences.
