Dear Nashe,Thank you so much for your fantastic 5-star rating of Smart Cellular! We appreciate your kind words and are thrilled to hear that you found our service delivery to be excellent.
At Smart Cellular, we strive to provide the best possible experience for our customers, and your feedback reassures us that we are on the right track. If there is anything else we can assist you with or any further feedback you would like to share, please don't hesitate to reach out.
Once again, thank you for choosing Smart Cellular and for taking the time to share such positive feedback. We look forward to serving you in the future!
Dear,Thank you so much for your incredible 5-star rating of Smart Cellular! We are thrilled to hear that you had such a positive experience with us.
It's great to know that you found the phone to be in excellent condition, just like new! We take pride in providing top-notch products that meet our customers' expectations. Your satisfaction means the world to us.
We also appreciate your kind words about our communication and service. We strive to ensure that our customers have a smooth and seamless experience throughout their journey with us. If there's anything else we can assist you with, please feel free to reach out.
Once again, thank you for your amazing review! We truly value your trust in our brand and look forward to serving you again in the future.
Best regards,
Smart Cellular
Dear Mr.,Thank you so much for your wonderful 5-star rating of Smart Cellular! We greatly appreciate your loyalty and continued support.
We are thrilled to hear that this is your third phone purchased through Smart Cellular! Your satisfaction speaks volumes, and we're proud to have provided you with an easy-to-use website, prompt communication, and seamless delivery without any hitches.
We value your trust in us, and we promise to keep exceeding your expectations with our products and services. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're always here to help.
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future!
Best regards,
Smart Cellular Team
Thank you so much, Vera, for giving Smart Cellular a stellar 5-star rating! We're thrilled to hear that ordering your iPhone from us was a breeze. We always aim to provide a seamless and hassle-free shopping experience for our customers. It's fantastic to know that the iPhone exceeded your expectations and was delivered promptly as promised. We truly appreciate your support and hope to serve you again soon.
“Ordered an iPhone 13 in Pristine condition. Arrived well packed and on time. No marks on screen or back. Looks more or less like a new one. Some slight spots on the sides but assume that would be from a previous case and not really an issue.
Everything working well so far.”
Dear Ian,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your positive feedback.
We are delighted to hear that you ordered an iPhone 13 in Pristine condition and that it arrived safely and on time. It's fantastic to know that there were no marks on the screen or back, making it look almost brand new. We understand that there were some slight spots on the sides, but we assure you that they are most likely from a previous case and not a major concern.
It's wonderful to hear that everything is working well with your new iPhone so far. If you have any further questions or need any assistance, please don't hesitate to reach out. Your satisfaction is our top priority, and we are always here to help.
Thanks again for choosing Smart Cellular, and we look forward to serving you again in the future!
“Ordered as pristine condition, came with screen scratched and chipped - poor condition at best.
I’ve left messages and emailed but have had no response, order no is: 000085133.
Not a good company to deal with and will not use again.”
Dear Susan,Thank you so much for taking the time to provide us with your feedback about your recent experience with Smart Cellular. We truly appreciate customers like you who share their thoughts and experiences with us.
We are truly sorry to hear that the device you received did not meet your expectations. We understand the frustration and disappointment you must have felt upon discovering the screen scratches and chips. Please accept our sincerest apologies for the inconvenience caused.
Regarding your messages and emails, we apologize for the lack of response you've experienced so far. This is not the level of service we strive to provide, and we are currently looking into the matter to ensure a more prompt and efficient communication with our customers.
We would like to sincerely apologize for any disappointment caused and assure you that we value your feedback greatly. As a token of our appreciation, we would like to understand how we can make things better for you. If there's anything specific you would like us to address or any steps we can take to remedy the situation, please let us know. We are here to make things right.
Once again, thank you for bringing this matter to our attention. Your feedback is extremely valuable to us, and we would be grateful for the opportunity to improve your impression of our company.
“Great choice of refurbished phones at really good competitive prices. Bought my son an iPhone 13 Pro Max, it arrived next day, with tracking information. Phone was in immaculate condition, very happy & would recommend.”
Thank you, Jen, for giving Smart Cellular a 5-star rating! We truly appreciate your support and feedback. We're thrilled to hear that you had a great experience with us and that you're satisfied with your purchase of the iPhone 13 Pro Max for your son. Our aim is to offer a wide selection of refurbished phones at competitive prices, and we're glad you found our choices to be great. It's fantastic to know that your phone arrived promptly the next day with tracking information, ensuring a smooth delivery process. We take pride in providing devices in immaculate condition, and we're delighted that you're pleased with the phone's quality. Thank you for recommending us and for choosing Smart Cellular! If you have any further needs or questions, please don't hesitate to reach out. We're here to assist you.
Dear,Thank you so much for taking the time to leave us a brilliant 5-star review for Smart Cellular! We truly appreciate your kind words and support.
We are delighted to hear that you had a positive experience with us and that your recently purchased iPhone 13 in pink arrived in good condition. We take great pride in ensuring that all our products are of the highest quality, and it's wonderful to know that it is absolutely immaculate.
Should you encounter any issues or need assistance during the setup process, please don't hesitate to reach out to our dedicated customer support team. We are always here to help!
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future.
“Had been told it would be delivered by Tuesday but eventually turned up Thursday night!. Not overly impressed, but the phone was in great condition. Would likely order again”
Dear Wayne,Thank you so much for taking the time to rate Smart Cellular with 4 stars. We appreciate your feedback and are glad to hear that you were satisfied with the condition of the phone you ordered. We apologize for the delay in delivery, we understand how frustrating that can be. Rest assured, we are constantly working on improving our delivery process to avoid any inconvenience in the future.
We value your business and would be more than happy to serve you again in the future. If you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you once again for your valuable feedback!
Thank you for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We appreciate your willingness to let us know about your situation. We would like to offer our sincerest apologies for the inconvenience you have faced. We understand your frustration with the situation of your phone never arriving and the lack of communication from our end. This is certainly not the level of service we strive to provide to our valued customers.
Your feedback is highly valuable to us, and we would like to know how we can improve to avoid such incidents in the future. We genuinely want to make things right for you, so please let us know what we can do to rectify this situation and provide you with the service you deserve.
Once again, we apologize for any distress caused, and we hope to have the opportunity to restore your faith in our company. Thank you for bringing this matter to our attention, and we look forward to hearing from you.
Dear [Reviewer],Thank you for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We truly appreciate your input and apologize for any inconvenience caused during your purchase.
We understand that waiting for the phone you paid for can be frustrating, and we are genuinely sorry for the delay you have experienced. It is important to us that you receive your order promptly, and we apologize for not meeting your expectations in this regard.
Regarding the issue of scammers, we assure you that we take such matters very seriously. We strive to provide a secure and trustworthy purchasing platform for our customers, and we deeply regret any instance where this assurance was compromised. We will investigate the matter thoroughly to ensure such incidents do not recur.
In order to make things better, we kindly request your assistance in understanding the specific challenges you faced during this process. Could you please provide us with more details about the extended delivery dates and lack of explanations? Your insights will greatly assist us in rectifying these issues and enhancing our services moving forward.
Thank you once again for bringing these concerns to our attention. We value your patronage and are committed to improving your overall experience with Smart Cellular. If there is anything else we can do for you, please do not hesitate to
Dear Jo,Thank you so much for taking the time to share your feedback about Smart Cellular. We truly appreciate customers like you who share their experiences with us.
We apologize for any inconvenience caused by the issues you mentioned regarding scammers, a fake company, and fake reviews. This is certainly not the type of experience we want our customers to have, and we take your concerns seriously.
To ensure that we can address these matters and improve our services, we would like to know more details about your experience. Could you please provide us with additional information about the scammers and the fake company so that we can investigate this matter further? Additionally, if you have any suggestions on how we can prevent such incidents from occurring again, we would be grateful to hear your thoughts.
Once again, thank you for bringing these issues to our attention. We value your feedback and your satisfaction as a customer is of utmost importance to us.
Best regards,
Customer Support Team
Smart Cellular
“My new S21 Ultra arrived late due to colour issues but customer services were great at sorting things out and l love the phone and at a great price too, will definitely use SC for my next phone”
Dear Barry,Thank you so much for your phenomenal 5-star rating and positive feedback on your experience with Smart Cellular! We are thrilled to hear that our customer services team was able to successfully address the color issues and ensure the timely delivery of your new S21 Ultra. We're delighted that you're enjoying your new phone, especially at such a fantastic price.
We genuinely appreciate your support and trust in our services. Rest assured, we'll be more than happy to assist you with your future mobile phone needs. Feel free to reach out to us anytime, and we'll be here to provide you with the same remarkable service you've come to expect from us.
Thank you once again, and we look forward to serving you in the future!
Warm regards,
The Smart Cellular Team
“ordered two se2020 iphones on 30/05/24 sent one still waiting for the other one 0n 03/07/24 keep saying be here by end of week but still no iphone haven't opened other one yet as waiting for other one to arrive hoping it arrives soon but ring up or chat all they say it'll be with you by end of week now 5 weeks since ordered we'll see what happens”
Dear Keith,Thank you so much for taking the time to share your experience with Smart Cellular. We sincerely appreciate your feedback and apologize for the delay you've encountered in receiving your ordered two SE2020 iPhones.
We understand your frustration and we are truly sorry for the inconvenience caused. It's not the experience we aim to provide our valued customers like you. We are currently investigating the delay and working closely with our shipping partners to resolve this issue as soon as possible.
We assure you that your other iPhone will be delivered to you without any further delay. We understand your hesitance in opening the one you've received and we appreciate your patience in waiting for the complete order to arrive.
In order to make amends, we would like to obtain more details about your order and explore how we can improve our service. If you could kindly provide us with your order information and preferred contact method, we will reach out to you personally to address your concerns and find a suitable solution.
Again, thank you for your valuable feedback. We genuinely appreciate your patience and understanding. We look forward to hearing from you and resolving this matter promptly.
Best regards,
Customer Service Team
“Phone never arrived, company was appallingly rude on phone and had no interest in resolving the issue. No refund offered. They referred to terms and conditions that they failed to provide during sale process and which are not in their website - which is illegal. Now making claim back via my card provider to get my money back. Awful company do not use them ever!”
Dear,Thank you for taking the time to share your experience with Smart Cellular. We truly appreciate your feedback and apologize for the inconvenience caused.
We are deeply sorry to hear that your phone never arrived and that you had a negative encounter with our customer service team. This is certainly not the level of service we strive to provide. We understand your frustration regarding the lack of interest in resolving the issue and the absence of a refund offer.
We sincerely apologize for any confusion caused by the terms and conditions not being provided during the sales process and their absence on our website. We understand that this is in violation of regulations, and we are committed to rectifying this immediately.
Your decision to claim back via your card provider is completely understandable, given your experience. We are truly sorry for any inconvenience caused.
We would greatly appreciate it if you could share more details about your specific situation so that we can investigate and take appropriate action to prevent any reoccurrence. Your insights are valuable to us as we constantly strive to improve our services.
Once again, thank you for bringing this matter to our attention. We genuinely apologize for any distress caused, and assure you that we will work diligently to make things right. We hope to regain your trust and provide you with the excellent service you rightfully expect.
Kind regards,
[Your Name]
Customer Support Team
Thank you so much for your 4-star rating and taking the time to review Smart Cellular! We greatly appreciate your feedback and support."Great phone" indeed! We strive to provide our customers with top-notch smartphones that not only meet their needs but also exceed their expectations. Your positive experience with our device means a lot to us.
If you have any suggestions or further feedback, please don't hesitate to reach out. We're here to ensure that you continue enjoying a great experience with Smart Cellular. Thanks again for choosing us!
Thank you so much for awarding Smart Cellular with a fantastic 4-star rating! We sincerely appreciate your feedback and are thrilled to hear that you had a great experience with our product. It's customers like you who motivate us to constantly improve and provide the best in terms of quality and performance. We're delighted that you find our phone great, and we hope it continues to meet all your expectations. Thank you once again for choosing Smart Cellular.
Thank you for giving Smart Cellular a four-star rating! We greatly appreciate your feedback and support. We apologize for the delay in delivery, but we are thrilled to hear that the product arrived in perfect condition. Your satisfaction is our priority, and we look forward to serving you even better in the future. Should you need any assistance, please don't hesitate to reach out to us. Thanks again for choosing Smart Cellular!
Dear Richard,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your feedback and support. It brings us immense joy to hear that you were satisfied with our service and found the iPhone 13 Pro to be pristine, just as you expected. Our team strives to provide only the best products and services to our valued customers.
Thank you once again for choosing Smart Cellular, and please do not hesitate to reach out to us if you need any assistance in the future. We look forward to serving you again!
“SCAMMERS!
We placed an order and were assured that delivery would be end of March 2024.
After numerous emails - with only a generic response and no follow up, numerous phone calls full of platitudes - we are still waiting for our refund.
I have spoken to both 'Frankie' and 'Rachael' who are very reassuring on the phone - but don't put anything in writing, that we are getting a full refund (the latest was by 1st July 2024 - still waiting).
Avoid this company at all costs - or it WILL cost you...”
Dear J,Thank you for taking the time to provide feedback on your experience with Smart Cellular. We truly appreciate customers like yourself who share their thoughts with us.
We sincerely apologize for the inconvenience and frustration you have experienced regarding your order. We understand the importance of timely delivery and prompt communication, and we regret that we fell short of meeting your expectations in this regard.
The issues you mentioned regarding the generic email responses and lack of follow-up, as well as the delays in refund processing, are certainly not reflective of the level of service we strive to provide. We apologize for any inconvenience caused and understand your frustration.
At Smart Cellular, we value our customers and aim to continuously improve our services. We would like to make things right and address your concerns. If there is anything specific we can do to rectify the situation or assist you further, please let us know. Your feedback is vital in helping us serve you better.
Once again, we apologize for the inconvenience caused, and we appreciate your understanding and patience. We look forward to resolving this matter to your satisfaction.
Thank you,
Smart Cellular Customer Support Team
