“Had been told it would be delivered by Tuesday but eventually turned up Thursday night!. Not overly impressed, but the phone was in great condition. Would likely order again”
Dear Wayne,Thank you so much for taking the time to rate Smart Cellular with 4 stars. We appreciate your feedback and are glad to hear that you were satisfied with the condition of the phone you ordered. We apologize for the delay in delivery, we understand how frustrating that can be. Rest assured, we are constantly working on improving our delivery process to avoid any inconvenience in the future.
We value your business and would be more than happy to serve you again in the future. If you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you once again for your valuable feedback!
Thank you for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We appreciate your willingness to let us know about your situation. We would like to offer our sincerest apologies for the inconvenience you have faced. We understand your frustration with the situation of your phone never arriving and the lack of communication from our end. This is certainly not the level of service we strive to provide to our valued customers.
Your feedback is highly valuable to us, and we would like to know how we can improve to avoid such incidents in the future. We genuinely want to make things right for you, so please let us know what we can do to rectify this situation and provide you with the service you deserve.
Once again, we apologize for any distress caused, and we hope to have the opportunity to restore your faith in our company. Thank you for bringing this matter to our attention, and we look forward to hearing from you.
Dear [Reviewer],Thank you for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We truly appreciate your input and apologize for any inconvenience caused during your purchase.
We understand that waiting for the phone you paid for can be frustrating, and we are genuinely sorry for the delay you have experienced. It is important to us that you receive your order promptly, and we apologize for not meeting your expectations in this regard.
Regarding the issue of scammers, we assure you that we take such matters very seriously. We strive to provide a secure and trustworthy purchasing platform for our customers, and we deeply regret any instance where this assurance was compromised. We will investigate the matter thoroughly to ensure such incidents do not recur.
In order to make things better, we kindly request your assistance in understanding the specific challenges you faced during this process. Could you please provide us with more details about the extended delivery dates and lack of explanations? Your insights will greatly assist us in rectifying these issues and enhancing our services moving forward.
Thank you once again for bringing these concerns to our attention. We value your patronage and are committed to improving your overall experience with Smart Cellular. If there is anything else we can do for you, please do not hesitate to
Dear Jo,Thank you so much for taking the time to share your feedback about Smart Cellular. We truly appreciate customers like you who share their experiences with us.
We apologize for any inconvenience caused by the issues you mentioned regarding scammers, a fake company, and fake reviews. This is certainly not the type of experience we want our customers to have, and we take your concerns seriously.
To ensure that we can address these matters and improve our services, we would like to know more details about your experience. Could you please provide us with additional information about the scammers and the fake company so that we can investigate this matter further? Additionally, if you have any suggestions on how we can prevent such incidents from occurring again, we would be grateful to hear your thoughts.
Once again, thank you for bringing these issues to our attention. We value your feedback and your satisfaction as a customer is of utmost importance to us.
Best regards,
Customer Support Team
Smart Cellular
“My new S21 Ultra arrived late due to colour issues but customer services were great at sorting things out and l love the phone and at a great price too, will definitely use SC for my next phone”
Dear Barry,Thank you so much for your phenomenal 5-star rating and positive feedback on your experience with Smart Cellular! We are thrilled to hear that our customer services team was able to successfully address the color issues and ensure the timely delivery of your new S21 Ultra. We're delighted that you're enjoying your new phone, especially at such a fantastic price.
We genuinely appreciate your support and trust in our services. Rest assured, we'll be more than happy to assist you with your future mobile phone needs. Feel free to reach out to us anytime, and we'll be here to provide you with the same remarkable service you've come to expect from us.
Thank you once again, and we look forward to serving you in the future!
Warm regards,
The Smart Cellular Team
“ordered two se2020 iphones on 30/05/24 sent one still waiting for the other one 0n 03/07/24 keep saying be here by end of week but still no iphone haven't opened other one yet as waiting for other one to arrive hoping it arrives soon but ring up or chat all they say it'll be with you by end of week now 5 weeks since ordered we'll see what happens”
Dear Keith,Thank you so much for taking the time to share your experience with Smart Cellular. We sincerely appreciate your feedback and apologize for the delay you've encountered in receiving your ordered two SE2020 iPhones.
We understand your frustration and we are truly sorry for the inconvenience caused. It's not the experience we aim to provide our valued customers like you. We are currently investigating the delay and working closely with our shipping partners to resolve this issue as soon as possible.
We assure you that your other iPhone will be delivered to you without any further delay. We understand your hesitance in opening the one you've received and we appreciate your patience in waiting for the complete order to arrive.
In order to make amends, we would like to obtain more details about your order and explore how we can improve our service. If you could kindly provide us with your order information and preferred contact method, we will reach out to you personally to address your concerns and find a suitable solution.
Again, thank you for your valuable feedback. We genuinely appreciate your patience and understanding. We look forward to hearing from you and resolving this matter promptly.
Best regards,
Customer Service Team
“Phone never arrived, company was appallingly rude on phone and had no interest in resolving the issue. No refund offered. They referred to terms and conditions that they failed to provide during sale process and which are not in their website - which is illegal. Now making claim back via my card provider to get my money back. Awful company do not use them ever!”
Dear,Thank you for taking the time to share your experience with Smart Cellular. We truly appreciate your feedback and apologize for the inconvenience caused.
We are deeply sorry to hear that your phone never arrived and that you had a negative encounter with our customer service team. This is certainly not the level of service we strive to provide. We understand your frustration regarding the lack of interest in resolving the issue and the absence of a refund offer.
We sincerely apologize for any confusion caused by the terms and conditions not being provided during the sales process and their absence on our website. We understand that this is in violation of regulations, and we are committed to rectifying this immediately.
Your decision to claim back via your card provider is completely understandable, given your experience. We are truly sorry for any inconvenience caused.
We would greatly appreciate it if you could share more details about your specific situation so that we can investigate and take appropriate action to prevent any reoccurrence. Your insights are valuable to us as we constantly strive to improve our services.
Once again, thank you for bringing this matter to our attention. We genuinely apologize for any distress caused, and assure you that we will work diligently to make things right. We hope to regain your trust and provide you with the excellent service you rightfully expect.
Kind regards,
[Your Name]
Customer Support Team
Thank you so much for your 4-star rating and taking the time to review Smart Cellular! We greatly appreciate your feedback and support."Great phone" indeed! We strive to provide our customers with top-notch smartphones that not only meet their needs but also exceed their expectations. Your positive experience with our device means a lot to us.
If you have any suggestions or further feedback, please don't hesitate to reach out. We're here to ensure that you continue enjoying a great experience with Smart Cellular. Thanks again for choosing us!
Thank you so much for awarding Smart Cellular with a fantastic 4-star rating! We sincerely appreciate your feedback and are thrilled to hear that you had a great experience with our product. It's customers like you who motivate us to constantly improve and provide the best in terms of quality and performance. We're delighted that you find our phone great, and we hope it continues to meet all your expectations. Thank you once again for choosing Smart Cellular.
Thank you for giving Smart Cellular a four-star rating! We greatly appreciate your feedback and support. We apologize for the delay in delivery, but we are thrilled to hear that the product arrived in perfect condition. Your satisfaction is our priority, and we look forward to serving you even better in the future. Should you need any assistance, please don't hesitate to reach out to us. Thanks again for choosing Smart Cellular!
Dear Richard,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your feedback and support. It brings us immense joy to hear that you were satisfied with our service and found the iPhone 13 Pro to be pristine, just as you expected. Our team strives to provide only the best products and services to our valued customers.
Thank you once again for choosing Smart Cellular, and please do not hesitate to reach out to us if you need any assistance in the future. We look forward to serving you again!
“SCAMMERS!
We placed an order and were assured that delivery would be end of March 2024.
After numerous emails - with only a generic response and no follow up, numerous phone calls full of platitudes - we are still waiting for our refund.
I have spoken to both 'Frankie' and 'Rachael' who are very reassuring on the phone - but don't put anything in writing, that we are getting a full refund (the latest was by 1st July 2024 - still waiting).
Avoid this company at all costs - or it WILL cost you...”
Dear J,Thank you for taking the time to provide feedback on your experience with Smart Cellular. We truly appreciate customers like yourself who share their thoughts with us.
We sincerely apologize for the inconvenience and frustration you have experienced regarding your order. We understand the importance of timely delivery and prompt communication, and we regret that we fell short of meeting your expectations in this regard.
The issues you mentioned regarding the generic email responses and lack of follow-up, as well as the delays in refund processing, are certainly not reflective of the level of service we strive to provide. We apologize for any inconvenience caused and understand your frustration.
At Smart Cellular, we value our customers and aim to continuously improve our services. We would like to make things right and address your concerns. If there is anything specific we can do to rectify the situation or assist you further, please let us know. Your feedback is vital in helping us serve you better.
Once again, we apologize for the inconvenience caused, and we appreciate your understanding and patience. We look forward to resolving this matter to your satisfaction.
Thank you,
Smart Cellular Customer Support Team
“Excellent customer support dealing with a small issue which was quickly resolved and my phone arrived the next day which l love! The price was good, l bought a pristine S21 which is as good as new for a fraction of the cost of a new one. Will use Smart Cellular again for my next phone definitely.”
Dear Barry,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a fantastic experience with us.
We're especially glad to hear that our customer support was excellent in resolving the small issue you faced, and that your phone arrived promptly the next day. We take great pride in providing top-notch service and ensuring our customers are always satisfied.
It's wonderful to know that you found the price of your pristine S21 to be reasonable and that it exceeded your expectations in terms of quality. Delivering an almost-new device at a fraction of the cost is what we strive for at Smart Cellular.
We are grateful for your trust and thrilled to have you as our valued customer. Thank you for choosing Smart Cellular, and we look forward to assisting you with your next phone purchase in the future!
“Starting with the attractive cost of the item and the opportunity to negotiate an even better price, the whole experience of dealing with the company was an extremely pleasant and beneficial one.
Prompt delivery and the item arriving, as described, in pristine condition, only added to my satisfaction as this was a birthday gift for my daughter. Would highly recommend the company to others and will certainly revisit for future purchases of this nature.”
Dear Reuben,Thank you so much for your outstanding 5-star rating of Smart Cellular! We greatly appreciate your kind words and the time you took to share your experience with us.
Starting with the attractive cost of the item and the opportunity to negotiate an even better price, we are thrilled to hear that your overall experience with our company was extremely pleasant and beneficial. Ensuring prompt delivery and receiving the item in pristine condition, as described, only adds to our happiness in fulfilling your expectations. We are delighted that the birthday gift for your daughter brought you satisfaction.
We are truly grateful for your high recommendation of our company to others and we would be more than happy to assist you with any future purchases of this nature. Please feel free to revisit us anytime!
Thank you once again for choosing Smart Cellular. We are here to provide you with top-notch products and exceptional service.
Dear Ian,Thank you so much for your amazing 5-star rating of Smart Cellular! We greatly appreciate your kind words and feedback. We're thrilled to hear that you found the phone in excellent condition as described and that our delivery service has been quick. We are committed to offering competitive prices and ensuring customer satisfaction. We truly value your support and hope to serve you again in the future!
Thank you so much, Hodan, for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear about your fantastic experience with us. It brings us great joy to know that your purchase of the iPhone 12 Pro for your daughter was the best decision you've made. We're over the moon knowing that your daughter is absolutely delighted with her new iPhone. Thank you again for choosing Smart Cellular, and we look forward to serving you in the future!
“A few challenges with my original device but this was replaced and new one works a treat. Condition of phone was excellent and was fantastic value for money”
Dear Kevin, Thank you so much for leaving us a 4-star rating for Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you found our service and product to be of great value. We apologize for any challenges you faced with your original device, but we're glad that we were able to replace it for you. It's wonderful to know that the new device is working perfectly fine and that you are satisfied with its excellent condition. We hope you continue to enjoy your purchase and have a fantastic experience with Smart Cellular. Thank you again for choosing us!
Dear John,Thank you so much for your 5-star rating of Smart Cellular! We greatly appreciate your support and feedback. It's wonderful to hear that you were satisfied with your purchase and had a positive experience with us.
We are thrilled to inform you that your order was dispatched on time and we're glad to hear that it arrived even quicker than estimated. We take pride in ensuring prompt and reliable delivery service. Furthermore, we are delighted to know that the product arrived in great condition.
Thank you once again for choosing Smart Cellular and for taking the time to share your positive experience. We value you as our customer and look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
“I recently purchased a new iPhone 15 Pro from Smart Cellular. They delivered it to my address very quickly, and the device is perfect. I really recommend it.”
Dear Mo,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your positive feedback.
We are delighted to hear that your recent purchase of the new iPhone 15 Pro from Smart Cellular exceeded your expectations. Our team prides itself on delivering orders promptly, and we are thrilled that your device arrived swiftly. It's also wonderful to know that the device itself is in perfect condition.
Your recommendation means a lot to us. Should you ever require any further assistance or have any questions, please do not hesitate to reach out to us. We are here to provide exceptional service and support.
Thank you once again for choosing Smart Cellular. We hope you continue to enjoy your new phone!
Best regards,
Smart Cellular Team
Dear Gordon,Thank you so much for your incredible 5-star rating of Smart Cellular! We deeply appreciate your feedback and support.
We are thrilled to hear that you ordered the iPhone 12 Pro Max and that you're very pleased with it so far. Our utmost goal is to ensure that our customers receive products in great condition, and we are delighted that your experience aligns with our commitment to quality.
If you have any further inquiries or require assistance, please don't hesitate to reach out to us. We are always here to provide exceptional service to valued customers like yourself.
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future!
Best regards,
The Smart Cellular Team
