Dear Dervish,Thank you so much for awarding Smart Cellular with a stellar 5-star rating! We appreciate your feedback and are thrilled to hear that you had an incredible experience with us. We pride ourselves on providing excellent service, and your kind words about our customer service mean a lot to us.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Dear Ewelina,Thank you so much for your glowing 5-star rating of Smart Cellular! We're thrilled to hear that you had an excellent experience with our service. We take pride in providing accurate descriptions and ensuring our products are in perfect working condition, so we're delighted to know that your iPhone 13 exceeded your expectations and is functioning well.
Your willingness to recommend Smart Cellular to other customers means the world to us. We truly appreciate your support and trust in our brand. If you ever need any assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you once again, and we wish you endless joy and satisfaction with your new iPhone 13.
Best regards,
Smart Cellular Team
“Second purchase now with Smart Cellular, happy with the service. Slight delay on my phone as the colour ordered wasn't in stock but offered alternative colour with same spec and a box which was then processed and shipped quickly. Highly recommend and wouldn't hesitate to purchase again.”
Dear Yvonne,Thank you so much for your 5-star rating and for choosing Smart Cellular once again! We're thrilled to hear that you are satisfied with our service. We apologize for the slight delay in your phone's delivery due to the color unavailability, but we're glad that our team was able to offer you an alternative color with the same specifications and a box. We always strive to provide quick processing and shipping to ensure our customers' satisfaction.
Your recommendation means a lot to us, and we are honored that you wouldn't hesitate to purchase from us again. We look forward to serving you in the future and providing you with an excellent shopping experience each time.
Thank you for your support!
Best regards,
[Your Name]
“The service was good and the price was reasonable delivery was about a week late as regards returns and refunds I have no experience as I am pleased with my phone”
Dear Thank you for taking the time to rate Smart Cellular with 5 stars. We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with us.
We are pleased to know that you found our service good and the price reasonable. We apologize for the delay in delivery; we understand that timely delivery is crucial and we are continuously working to improve our shipping processes.
It's great to know that you have no experience with returns and refunds because you are satisfied with your phone. We pride ourselves on providing high-quality devices that meet our customers' expectations.
Once again, thank you for your kind words and for choosing Smart Cellular. We value your feedback and are constantly striving to provide excellent products and services to our valued customers like you.
Dear Gareth,Thank you so much for your amazing five-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with us.
We are delighted that our delivery service exceeded your expectations and that you are satisfied with the product. Your support means a lot to us, and we can't thank you enough for choosing Smart Cellular.
Once again, thank you for your kind words and for being a valued customer. We look forward to serving you again soon!
Dear ,Thank you so much for awarding Smart Cellular with a fantastic 5-star rating. We are thrilled to hear that you were pleased with our service.
We are delighted to know that delivery was pretty quick, and we appreciate your kind words. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
Once again, thank you for choosing Smart Cellular. We hope you continue to enjoy your iPhone, and please do not hesitate to reach out to us if you need any further assistance.
Warm regards,
Smart Cellular Team
“This company keep putting off my phone delivery and keep saying ' by the end of the week' - this has happened twice to me and it has now been 2 weeks! the customore service is poorly responsive via email”
Dear valued customer,We would like to express our utmost gratitude for taking the time to provide feedback on your experience with Smart Cellular. Your insightful review is greatly appreciated, as it helps us improve our services and ensure that our customers receive the best possible experience.
We sincerely apologize for the inconvenience you have faced regarding the delay in your phone delivery. It is regrettable that we have not met your expectations, and we understand how frustrating it must be to hear "by the end of the week" twice, only for it not to be fulfilled within the promised time frame.
We also apologize for any difficulties you encountered with our customer service via email. We understand that prompt and responsive communication is crucial in addressing our customers' concerns effectively and ensuring a seamless experience.
To rectify these issues, we would be extremely grateful if you could provide us with further details regarding your order and the specific challenges you faced. This will allow us to investigate the matter thoroughly and implement the necessary measures to prevent such incidents in the future.
At Smart Cellular, we strive to provide the highest level of customer satisfaction, and your feedback plays a vital role in our pursuit of excellence. Once again, we sincerely apologize for any inconveniences caused and assure you that we will make every effort
Dear DARREN,Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us.
We're also delighted to know that Daniel was helpful and informative throughout the process, making it painless for you. We take pride in providing excellent customer service and ensuring a smooth selling experience.
Thanks once again for recommending us for selling your old mobile. We couldn't be happier to have you as a satisfied customer. If you ever need any further assistance, please don't hesitate to reach out to us.
“I’m delighted with my purchase, iPhone 13 Pro, from Smart Cellular. They maintained good communications after initially failing to explain that they had a stock problem. The telephone number on the website does not work reliably but emails were answered speedily.”
Dear Richard,Thank you so much for your 4-star rating and your kind words about Smart Cellular. We greatly appreciate your feedback and are thrilled to hear that you are delighted with your purchase of the iPhone 13 Pro.
We apologize for any confusion caused by our initial failure to communicate the stock problem adequately. We understand the importance of keeping our customers well-informed, and we have taken your feedback on board to improve in this area.
We're glad to hear that our team was able to maintain good communication with you through email and address your inquiries promptly. We always strive to provide timely and efficient customer service to ensure a smooth shopping experience.
We appreciate your feedback regarding the reliability of our telephone number. We will investigate this matter further to ensure that it works reliably in the future. In the meantime, we are pleased to know that our responsiveness via email met your expectations.
Thank you once again for choosing Smart Cellular. If you have any further questions or require any assistance, please don't hesitate to reach out to us. We look forward to serving you in the future.
Dear Thank you so much for taking the time to rate Smart Cellular with an outstanding 5-star review! We truly appreciate your support and are thrilled to hear that you had an excellent experience with us.
We are glad to know that you are satisfied with the purchase of your refurbished Samsung Galaxy. Our team works diligently to ensure quick and efficient delivery, as well as provide accurate descriptions of the products we offer. It's fantastic to hear that the phone arrived swiftly and was in great condition, precisely as described.
Your feedback is exceptionally valuable to us, as it motivates us to continue delivering top-notch products and services to our customers. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We're always here to help!
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future.
Best regards,
Smart Cellular Team
Dear Stuart,Thank you so much for awarding us with a fantastic 5-star rating for Smart Cellular! We truly appreciate your feedback and support.
We are thrilled to hear that your experience with us was a quick and easy transaction. Our team works hard to ensure a smooth and seamless process for our valued customers like you. We are even more delighted that the product exceeded your expectations. We strive to provide high-quality products that aim to satisfy our customers' needs.
Your kind words mean a lot to us, and we are extremely grateful for the trust you have placed in us. We look forward to serving you again in the future and providing you with another excellent experience.
Thank you once again for choosing Smart Cellular!
“Phone was delivered late.
On arrival phone as expected.
Communication with SmartCelluar non existent.
Phone numbers provided no response from customer services.
One line continually engaged not working, tried many times over different days.
The other telephone line had automatic reply stating in a queue,then after a while it said try Email or ask for call back.
No response to call back promise or Emails.
When phone arrived no paperwork or invoice,or any mention of guarantee.
Very concerned that if need arose to return under warranty,this could be difficult due to lack of customer support.
Product supplied to date ok
If the Company improved its service then it would warrant a better review.”
Dear ,Thank you for taking the time to share your feedback on your experience with Smart Cellular. We greatly appreciate your valuable input and apologize for any inconvenience you may have faced.
We understand that your phone was delivered late, and we sincerely apologize for the delay. Your feedback regarding the communication with Smart Cellular being non-existent is duly noted, and we apologize for any frustration caused.
We are also sorry to hear that the phone numbers provided did not result in a response from our customer services team. We understand how frustrating it can be when the lines are continually engaged or when automated replies suggest alternative methods of contact without yielding a response.
Additionally, we apologize for the lack of paperwork, invoice, or mention of guarantee upon the arrival of your phone. We understand your concern regarding the potential difficulty of returning the product under warranty due to the lack of customer support.
We are glad to know that the product itself was satisfactory. Your comment about our service improvement is duly noted, and we appreciate your suggestion for a better review.
We would really appreciate it if you could share any specific suggestions or ideas on how we can enhance our service. Your feedback is crucial to us in providing a better customer experience.
Once again, thank you for bringing these issues to our attention. We value you as our customer and will work on rectifying these shortcomings to provide a better service to our customers in the future.
Sincerely,
Customer Service Team
Smart Cellular
Dear RAJASEKHAR,Thank you so much for taking the time to rate Smart Cellular with 5 stars! We truly appreciate your support and feedback. It's fantastic to hear that you had an excellent experience with our service.
We are committed to providing great service to all our customers, and your satisfaction means the world to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Thank you once again for choosing Smart Cellular!
Dear RAJASEKHAR,Thank you so much for your fantastic 5-star rating and review of Smart Cellular! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our service and found our products to be of good quality.
Customer satisfaction is our utmost priority, and reviews like yours serve as a constant motivation for us to continually improve our services. We are delighted that we were able to provide you with great service and a worthwhile product.
Once again, thank you for choosing Smart Cellular. We look forward to assisting you with any future needs and providing you with the same exceptional service.
Thank you so much for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that you are thoroughly impressed with your new phone. It's great to know that our company exceeded your expectations with our quick response time and delivery service. We truly appreciate your recommendation and we are grateful for your support. If you need any further assistance, please don't hesitate to reach out.
“Ordered an IPhone 8 for my daughter good price for the phone compared to other websites i looked at. Delivered within a reasonable time and they phone was in great condition”
Dear valued customer,Thank you for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your feedback.
We're delighted to hear that you found a good price for the iPhone 8 you ordered for your daughter, especially compared to other websites you explored. It brings us immense satisfaction to know that you found our delivery time to be reasonable and that the phone arrived in great condition.
We strive to provide our customers with excellent products, competitive prices, and exceptional service. Your positive experience means a lot to us, and we're grateful for your support.
Should you need any further assistance or have any inquiries in the future, please don't hesitate to reach out to us. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Aamir,Thank you for taking the time to give Smart Cellular a 5-star rating. We greatly appreciate your support and are thrilled to hear that you enjoyed our service.
We apologize for any inconvenience caused by the delayed delivery. We understand how crucial timely delivery is, and we are continuously working on improving this aspect of our service. Your feedback is highly valuable to us, and we thank you for bringing it to our attention.
Once again, thank you for your positive review and for choosing Smart Cellular. We hope to continue serving you with excellence in the future.
Best regards,
[Your Name]
“Bought an iPhone Pro Max 13 from Smart Cellular. Dispatch and delivery were slow but the phone was in pristine condition. I ordered a phone in a "good" conditions but definitely received a "pristine" one. Will definitely try Smart Cellular for any future purchases.”
Dear Natalia,Thank you so much for your glowing 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear about your positive experience with us. We apologize for the slower dispatch and delivery; however, we're glad that our efforts in delivering a pristine iPhone Pro Max 13 to you made up for it. We're delighted that you found the phone in perfect condition, surpassing your expectations. Rest assured, we will continue to strive for excellence in all aspects of our service. We look forward to serving you again for any future purchases.
Warm regards,
[Your Name]
“I purchased a refurbished phone from them but then received a message from Apple via my phone to say there was a problem with the battery, which should have been picked up during the refurbishment. The phone was returned to them and the refund has still not been received. I have referred my complaint back to PayPal, the complaint has been going on for over a month”
Dear,Thank you for taking the time to share your feedback regarding your experience with Smart Cellular. We truly appreciate customers like you who provide us with valuable information that helps us improve our services.
We sincerely apologize for the inconvenience and frustration you encountered after purchasing a refurbished phone from us. It is unfortunate that the battery issue was not identified and addressed during the refurbishment process. We understand how frustrating this must have been for you.
We would like to assure you that we take such matters seriously and are constantly working to enhance our refurbishment procedures to prevent any similar occurrences in the future. We also apologize for the delay in processing your refund. This is not the level of service we strive to provide to our valued customers.
To expedite the resolution process, we have taken note of your complaint and have referred the matter back to PayPal. Rest assured that we are actively working on resolving this issue and will do everything possible to ensure that your refund is processed promptly.
We genuinely appreciate your patience and understanding throughout this situation. Your loyalty is of utmost importance to us, and we would like to discuss ways in which we can make things right for you. If you have any further suggestions or concerns, please do not hesitate to communicate with us. We value your input and will take any necessary steps to improve our services.
Thank you once again for bringing this matter to our attention.
“Bought an excellent iPhone 13 from Smart Cellular. The phone was immaculate. Dispatch and delivery were a little slow but the phone was worth the wait. Will definitely try Smart Cellular for any future purchases.”
Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your feedback. We're thrilled to hear that you bought an excellent iPhone 13 from us and that you found it to be in immaculate condition. We apologize for any inconvenience caused by the slower dispatch and delivery, but we're glad to know it was worth the wait for you. Rest assured, we're continuously working on improving our shipping process. Thank you for choosing Smart Cellular, and we look forward to serving you again for any future purchases!
