“Ordered a phone on the 23rd of November. Email saying it about to be picked and dispatched. Nothing! Emailed, phoned and live chat, once again not a word from them. Emailed again this time a generic reply, you will be with you in 2 - 5 days, be phone! Tried to cancel to no avail. Had to go buy from another company that delivered the phone within 48hrs!”
Dear Jim,Thank you for taking the time to provide us with your feedback about your experience with Smart Cellular. We greatly appreciate your input and apologize for the inconvenience you've faced.
We understand your frustration with the delay in dispatching your ordered phone, as well as the lack of communication from our end. This is not the level of service we aim to provide, and we sincerely apologize for any inconvenience caused.
We are truly sorry that you had to purchase a phone from another company in order to receive it within 48 hours. This should not have been the case, and we apologize for any inconvenience this may have caused you.
We would like to make things right and improve our services. Could you please provide us with more details about your experience? Specifically, if there are any specific areas where you believe we can enhance our services, we would greatly appreciate your suggestions.
Once again, thank you for bringing this matter to our attention. We value your feedback and will use it to ensure a better customer experience in the future.
Best regards,
Customer Service Team
Smart Cellular
Thank you for your 4 star rating of Smart Cellular! We appreciate your feedback and are glad that you did not experience any issues with communication and that the phone arrived quickly and as described!
Thank you so much, Mark, for your 5 star rating of Smart Cellular! It’s great to hear that this is your second purchase with us and that you consider us an A+++++++++++++++++++ company. We really appreciate you taking the time to leave us a review – it means a lot!
“Ordered a phone and they sent the wrong colour. I returned it and have been waiting 4 weeks now for a refund, plus the reimbursement of the postage. The phone number provided doesn’t work. If anyone has managed to get through to these people please let me know. My e mails are answered but they just keep asking me to provide details I’ve already given them. I feel like I’m never going to receive my refund.”
Dear Extremely,Thank you so much for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We truly appreciate your valuable input and sincerely apologize for the inconvenience caused by our mistake in sending the wrong color phone.
We understand your frustration and we are deeply sorry for the delay in processing your refund, as well as the lack of response from our phone number. This falls far below the level of service we strive to provide. Rest assured, our team is working diligently to resolve this issue promptly.
In order to make things better for you, we kindly request you to please provide us with any additional details or documentation necessary to expedite the refund process. We apologize for any repeated requests for information and will ensure that this does not happen again.
Additionally, if you or anyone you know has managed to successfully reach us, we would greatly appreciate your assistance in sharing the contact information so we can rectify the phone number issue.
Once again, thank you for bringing this matter to our attention. We value you as our customer and we will do everything in our power to ensure you receive your refund and reimbursement as soon as possible. Please accept our sincere apologies for any inconvenience caused and trust that we are actively working to make things right.
If there is anything else we can do to assist you, please do not hesitate to let us know.
Warm regards,
Customer Service Team
Smart Cellular
“I ordered an iPhone 11 for my Mum for her Birthday on the 3rd of December. I have now sent 3 chaser emails to this company as I still have not received my order. I recognise that things are busier at this time of year but this has left me feeling as though I've been scammed and has caused stress that my order won't come in time. I had an email to say it was dispatched on the 10th of December which is 6 days ago now, and still no order. Very disappointed and upset.”
Thank you so much for taking the time to provide feedback on your recent experience with Smart Cellular. We truly appreciate customers like you who share their thoughts with us.
Firstly, we would like to sincerely apologize for the inconvenience and frustration you have experienced regarding your order of the iPhone 11 for your Mum's birthday. We understand the importance of receiving orders in a timely manner, especially for such special occasions.
We sincerely apologize for any stress this situation may have caused you and assure you that this is not the kind of experience we want our customers to have. We understand that our delay in delivering your order has left you feeling disappointed and upset, and we are truly sorry for falling short of your expectations.
To rectify this situation, we would greatly appreciate it if you could provide us with your order details. This will allow us to investigate the matter further and take necessary steps to ensure your order arrives as soon as possible. Additionally, we are happy to offer any assistance or support needed to make this right.
Once again, we deeply apologize for any inconvenience caused and thank you for bringing this matter to our attention. Customer satisfaction is of utmost importance to us, and we value your feedback as it helps us improve our services.
Please rest assured that we are committed to resolving this issue and would be grateful for the opportunity to make it up to you. If there is anything else we can do to assist you, please do not hesitate to let us know.
Thank you for choosing Smart Cellular, and we look forward to rectifying this matter swiftly.
Best regards,
Customer Service Team
Thank you so much for your 5 star rating of Smart Cellular, Rhys! I am very pleased and delighted to know that you were happy with our support – it's what we strive for every day. Thank you again for your kind words!
Thank you for your 5 star rating of Smart Cellular! We are so glad to hear that the nice and quick delivery worked out well for you. We strive to provide top-notch services and your feedback will help us improve our services in the future.
Thank you so much, Steve, for the 5 star rating! We really appreciate it. It's so great to hear that you had a great experience with Smart Cellular's service and the phone you purchased was fantastic. We're glad you're enjoying it!
“from time of order to when item arrived due to lack of communication was far to long and had to get pay pal involved which was not good as i felt i had been scammed .”
Dear Michael,Thank you for taking the time to share your feedback about your experience with Smart Cellular. We sincerely appreciate customers like you who take the effort to let us know about their experiences.
We apologize for the inconvenience you faced from the time you placed your order until the item arrived. We understand that the lack of communication resulted in a longer waiting time than expected, and having to involve PayPal was certainly not the ideal situation. We apologize for any distress or concern this might have caused you, and we assure you that we are taking this matter seriously.
At Smart Cellular, we continuously strive to improve our services and meet our customers' expectations. We would be grateful if you could provide us with more details regarding your experience and any suggestions on how we can make things better. Your insights are invaluable to us, as they help us identify areas for improvement and ensure a better customer experience moving forward.
Once again, we sincerely apologize for any inconvenience caused. We value your feedback and appreciate your understanding. We hope to have the opportunity to serve you better in the future.
Best regards,
[Your Name]
Smart Cellular Customer Support
“Company seems to bribe customers into giving them 5 star reviews in exchange for free gifts and money, yet they never send the items they have promised. Just bribery to get positive feedback.”
Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We genuinely appreciate your openness and honesty, as it helps us improve our services.
We sincerely apologize for the inconvenience caused by the issues you mentioned. It is unacceptable that some customers have felt that we are attempting to bribe them for positive reviews. We assure you that it is not our intention to engage in such practices and we are deeply sorry if it seemed that way.
To address your concerns and make things better, we would like to understand more about your specific experience. If you could kindly provide us with some additional details regarding the promised items that were not sent, we would greatly appreciate it. This information will allow us to investigate the matter thoroughly and take necessary steps to rectify the situation.
Once again, we apologize for the disappointment and inconvenience caused. Your feedback is valuable to us, and we genuinely want to ensure that we meet your expectations going forward. Please feel free to share any further suggestions or concerns you may have, as we are committed to providing the best possible experience for our customers.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Jeff S
Customer Support Team -
“The iPhone 12 I bought for a present looks as advertised so I am hoping it will be well received. The price was good and my only gripe is about the time from order to delivery which took 13 days and did give me cause for concern at one point.”
Dear Phil,Thank you so much for taking the time to rate Smart Cellular with 4 stars. We greatly appreciate your feedback and are thrilled to hear that the iPhone 12 you purchased for a present looks just as advertised. We hope it will be well received!
We understand that the time it took for your order to be delivered, 13 days, was a cause for concern. We sincerely apologize for any inconvenience this may have caused you. We are consistently working towards improving our delivery processes to ensure a more prompt and efficient service for our valued customers like you.
Once again, we truly appreciate your feedback and your choice to shop with Smart Cellular. If there is anything else we can assist you with in the future, please don't hesitate to reach out to us.
Warm regards,
Jeff S
“Recently ordered an iPhone 11 128gb on the Thursday. Got a call the next day to inform me my ordered had been dispatched. Received it on the Saturday via Royal Mail.
My order was very well packaged and secure.
The iPhone was in excellent condition and very competitively priced.
Well pleased.”
Dear Karl,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us.
We're delighted to know that your recently ordered iPhone 11 128GB arrived promptly and securely. Our team takes great care in packaging our orders to ensure their safety during transit.
Furthermore, we're glad to hear that the iPhone was in excellent condition upon arrival and that you found our pricing to be competitive. Ensuring our customers receive high-quality products at reasonable prices is always a top priority for us.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you once again for choosing Smart Cellular, and we hope to continue serving you in the best way possible.
Warm regards,
Jeff S
Thank you so much for your 5 star rating! We appreciate your kind words about our great communication and swift delivery. We're so glad that you received the phone exactly as described with excellent service! Thank you for choosing Smart Cellular!
Thank you so much for your 5-star rating of Smart Cellular! We truly appreciate your feedback and are glad you were satisfied with your purchase. It’s great to hear that you received your phone in excellent condition and that the delivery was so quick – two days after! We strive for success with each customer and are glad we achieved that with you!
Thank you so much for your amazing 5 star review! We are so glad that you had such a great experience with our delivery and that the phone arrived in perfect condition. It really means a lot to us that you have taken the time to leave us such a positive review!
Thank you so much for taking the time to leave us a 5-star rating for Smart Cellular! We greatly appreciate your support and are thrilled to hear that you found our service excellent in quality and spot on.
Customer satisfaction is our utmost priority, and we are committed to delivering the best experience possible. Your positive feedback reaffirms our efforts and motivates us to continue providing top-notch services to our valued customers like you.
Once again, thank you for choosing Smart Cellular and for your kind words. We look forward to serving you in the future.
Best regards,
Jeff S
“They stole my phone…
They never responded to my emails…
Totally shocking company who steal from people trying to sell their old phones to earn some cash…
Please don’t fall for the empty promises of fast bigger payments as you’ll receive nothing…”
Dear Geoff,Thank you for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We truly appreciate your honesty and value your input.
Firstly, allow us to extend our sincerest apologies for the unfortunate incident you faced. We understand how frustrating it must have been for you to have your phone stolen, and we deeply regret any inconveniences caused. Your trust in our company is of utmost importance to us, and we are committed to resolving this matter.
Regarding your concerns about our lack of response to your emails, we apologize for the delay in our communication. We strive to provide prompt and efficient customer service, and we apologize for any lapses in this area. Rest assured, we are actively working to rectify this issue and improve our communication channels to better serve our valued customers.
We are truly disheartened to hear your experience has left you feeling that we are a shocking company who steals from people selling their old phones. This goes against the core principles of our business, and we deeply apologize for the negative impression you have gained. We assure you that your feedback will be taken seriously and used as an opportunity to enhance our processes and customer experience.
In regards to the promises of faster and bigger payments, we apologize
Dear Nick,Thank you so much for taking the time to rate Smart Cellular with five stars! We truly appreciate your kind words and feedback.
We are thrilled to hear that your package arrived safely and in immaculate condition. Our team works diligently to ensure that all our products are carefully packaged and delivered to our customers without any issues.
Moreover, we are extremely pleased that you found our pricing to be more competitive than the High Street. We strive to offer our customers the best value for their money and are glad that we could meet your expectations in this regard.
Once again, thank you for choosing Smart Cellular. We are delighted that you had an excellent experience overall. If there is anything else we can assist you with in the future, please do not hesitate to contact us.
Warm regards,
Jeff S
Dear [Reviewer],Thank you so much for taking the time to share your experience with Smart Cellular. We sincerely appreciate your feedback and apologize for any inconvenience caused by the delay in receiving a notification about your post.
Your input is highly valuable to us, as it helps us improve our services. We are committed to providing a seamless experience for our customers, and it is clear from your review that we fell short in this instance. We apologize for the frustration this may have caused you.
We would really appreciate it if you could kindly provide us with some more information regarding the specific issue you encountered. This will enable us to address it more effectively and take the necessary measures to prevent such delays in the future.
Once again, thank you for bringing this matter to our attention. Your feedback is truly important to us, and we remain dedicated to delivering a better experience for our valuable customers like yourself.
If there is anything else we can do to assist you or if you have any further suggestions on how we can improve, please do not hesitate to let us know.
