Thank you so much for taking the time to give Smart Cellular a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us. Our team takes pride in delivering quick and reliable service, ensuring your satisfaction. It's great to know that you found our delivery prompt, our communication outstanding, and the product in excellent condition. We're glad to have met your expectations, and we look forward to serving you again in the future.
Thank you, Jennifer, for giving Smart Cellular a 5-star rating! We greatly appreciate your feedback and recommendation. We are thrilled to hear that you were satisfied with our great service, quick delivery, and that the product met your expectations. Your satisfaction is our utmost priority. If you ever need any assistance in the future, please don't hesitate to reach out. Thank you once again for your support!
“Paid for phone one money ago, haven't received, they gave tracking numbers that didn't work, my child will wake up Xmas morning with nothing, and they won't respond to me”
Dear Tanya,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We genuinely appreciate your willingness to let us know about the issues you encountered.
We sincerely apologize for the inconvenience caused by not receiving the phone you paid for a month ago. We understand how disappointing and frustrating it must be, especially considering that it was intended for your child on Christmas morning. We also apologize for any confusion caused by the tracking numbers provided, which unfortunately did not work.
We take customer satisfaction very seriously, and we are truly sorry for any lack of responsiveness on our part. Our team strives to provide excellent service to all our valued customers, and we deeply regret falling short of your expectations.
We would like to make things right for you and your child. Could you kindly provide us with more information about your order so that we can investigate and resolve this matter for you as soon as possible? Your satisfaction is our top priority, and we want to ensure your child wakes up to a special gift on Christmas morning.
Once again, thank you for bringing these issues to our attention. We value your feedback greatly, and we are committed to improving our services. If there is anything else we can do to make your experience better, please
Dear Preston,Thank you so much for your fantastic five-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that our products met your expectations in terms of timely delivery and outstanding appearance.
However, we're sorry to hear that you weren't completely satisfied with the battery performance. Customer satisfaction is of utmost importance to us, and we take your feedback seriously. We'll definitely work on improving our battery capabilities to ensure a better user experience in the future.
Once again, thank you for choosing Smart Cellular and for taking the time to share your thoughts. We truly value your support and hope to have the opportunity to serve you even better in the future.
Warm regards,
Smart Cellular Team
“Ordered 6th december 2 samsung galaxy 20fe.. was told 3 days delivery. Arrived on 21st and only 1!!!! Tried to get through to customer service and noone will tell me what happening needed these for twins for Xmas so either I don't give them the only present they have because I only have 1 or I'm going to have 1 heartbroken boy on Christmas day. Asked for a refund on 1 phone so I can go into town to buy the other one one and no response.... not great for a first time use!!!!”
Thank you so much for taking the time to provide your feedback on your recent experience with Smart Cellular. We truly appreciate your honesty and valuable input.
First of all, we sincerely apologize for the delay in the delivery of your order. We understand how frustrating it must have been to receive only one Samsung Galaxy 20fe instead of the two you had ordered. We recognize the importance of receiving your order on time, especially during this festive season.
We are truly sorry for the inconvenience caused by the delay and for the difficulty you faced in reaching our customer service team. This is not the kind of experience we want our valued customers to have, especially as a first-time user of our services. We understand your concern in wanting to ensure that both of your twins have a memorable Christmas.
Please know that we are immediately looking into the situation and will take all necessary steps to address it. We truly value your satisfaction, and we want to make things right for you and your family.
Based on your feedback, we would like to explore options to resolve the situation satisfactorily. We understand that one option would be a refund for the missing phone so that you can purchase another one in town. We will respond promptly to your request and ensure that you are catered to in the best possible way.
Once again, we deeply appreciate your feedback, as it helps us identify areas where we can improve. We genuinely apologize for any distress caused and remain fully committed to rectifying the situation.
If there is anything else we can do to assist you, please do not hesitate to reach out to us directly. We are here to provide you with the best possible customer service experience.
Warm regards,
Smart Cellular Team
“I ordered a phone on 6th December. I have had two emails telling me that it has been dispatched. Saturday 23rd and no response and no phone. The questions that I am left with are: is this outfit a legit trader? Will I ever see a phone or my money back? My advice: go to a tried and tested retailer and not avoid this one. Smart Cellular, the ball is in your court - did I say court? Please show me some courtesy and let me know if I will ever receive a phone from you. Then at least I can cut my losses, be able to have a mobile means of communication. With thanks, Alan R”
Dear Alan,Thank you so much for taking the time to share your experience with us at Smart Cellular. We sincerely appreciate your feedback and want to sincerely apologize for the inconvenience you have faced.
We completely understand your frustration regarding the delay in receiving your phone and the lack of communication from our end. We assure you that we are a legitimate trader and we deeply regret any doubts that may have arisen.
Please allow us to investigate your order immediately to understand the situation better. Rest assured, we will do our utmost to resolve this issue promptly and provide you with a satisfactory resolution. Your feedback is crucial in helping us improve our services, and we are committed to making things right for you.
As a token of our appreciation for your patience, we would like to offer you a discount on your next purchase with us. Additionally, we would like to personally discuss your concerns and find a suitable solution. Could you kindly provide us with your contact information or let us know the best time to reach out to you?
Once again, we extend our sincerest apologies, and we are determined to regain your trust. Your satisfaction is our top priority, and we will do everything possible to rectify this situation promptly.
Thank you for giving us the opportunity to address your concerns, and we look forward to resolving this matter to your satisfaction.
Best regards,
Jeff S
Customer Service Team
Smart Cellular
Dear Peter,Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you found Smart Cellular to be a good value for money and that our delivery was swift. We take pride in providing excellent customer service, and it's great to know that our team promptly addressed any queries you had.
If you ever have any further questions or need assistance, please don't hesitate to reach out. We are here to help!
Thank you again for choosing Smart Cellular.
Best regards,
Jeff S
“I ordered through Smart Cellular and waited more than the 3 to 5 days. After speaking to Steve, things started to happen. He informed me that I had to provide proof of Identity and proof of address because it was an High cost item! I never saw this request when ordering. Maybe make it clearer on website. After getting it all sorted, the phone was here the next day. Well done Steve.”
Thank you so much for taking the time to leave a 4-star rating for Smart Cellular! We truly appreciate your feedback and are glad to hear that Steve was able to assist you in getting your phone delivered promptly. We apologize for any confusion regarding the proof of identity and address requirement. Your suggestion to make it clearer on our website is duly noted, and we will work on improving the visibility of this information. Once again, thank you for your support and we hope you enjoy using your new phone!
“To be honest i was a bit sceptical because of the overly enthusiastic reviews on their site.
I have to say though they were faultless.
The iPhone 12 Pro I bought was supposed to be in fair condition but was really good. Communication was good and delivery was speedy, all at a great price. Will use again.”
Dear Chris,Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your feedback and we're thrilled to hear that you had a flawless experience with us.
To be honest, we understand your initial skepticism, especially with the overwhelmingly positive reviews on our website. However, we're glad that we were able to surpass your expectations with our top-notch service.
We're delighted to know that the iPhone 12 Pro you purchased from us exceeded your expectations, even though it was supposed to be in fair condition. We take pride in offering high-quality products at affordable prices.
Furthermore, we're glad that our communication with you was effective and that our delivery was speedy. Customer satisfaction is our top priority, and we're pleased to know that we met your needs.
Thank you once again for choosing Smart Cellular, and we look forward to serving you again in the future. If you have any further inquiries or need assistance, please don't hesitate to reach out to us.
Best regards,
Jeff S
Smart Cellular
“Phone arrived quickly and in great condition. Competitively priced. Have not had the chance to use it yet but seems to be just what I wanted.
Free screen protector is being sent to me. Great service”
Thank you so much for your brilliant 5 star rating, Hayley! Knowing that you have received the phone quickly and in great condition, as well as the competitively priced cost and the free screen protector being sent to you, makes us smile! We hope you enjoy your new Smart Cellular phone!
“Sent my phone off valuation was quite a lot less than offered for a phone in very good condition I am still awaiting payment and can’t get hold of anyone”
We understand your concern regarding the payment for your trade-in. We want to assure you that we have made several attempts to reach out to you via phone, as previously communicated through email. Our records indicate that we have diligently tried to contact you on multiple occasions to process your payment efficiently.
We are committed to providing a smooth and transparent transaction process for all our customers.
Your payment has been completed.
Thank you for your patience and understanding.
Warm regards
“I needed 2 phones and got them at a great price perfect condition as new quick delivery well packaged and will be buying another soon also told family and friends who are also going to buy phones
Fantastic customer service”
Thank you so much for your glowing review, Silvia! It's always great to hear from customers who have had a positive experience with us. We're thrilled to hear that you got two phones in such great condition, along with swift delivery and perfect packaging. We'll certainly pass on your recommendation to family and friends, and we look forward to seeing you back soon for a third phone!
“Sent 2 phones in early December. Came back with valuations less than half that indicated on the website. After negotiation, agreed a price that was nearly double their first offer, but still less than the initial price. This should have been paid on 15th December. It is now Dec 22nd and they still have both phones and no payment has been made. Customer service phone is always engaged. Not responding to my emails either. I would not recommend using this company.”
We want to assure you that our grading process is thorough and intended to be fair and transparent. We understand that the condition of a device can be subjective, and we are committed to ensuring our customers are satisfied with our evaluations. If a device does not meet the initially quoted condition, we are open to regrading it. We encourage customers to request pictures of their devices if there are any discrepancies in the assessment, and we are more than willing to provide these.
Thank you for rating Smart Cellular 4 stars, Phil! We're glad you like the price and fast delivery. We hope you enjoy your new phone and all its features.
Thank you so much for giving Smart Cellular a 5-star rating, Beatrice! We really appreciate your positive feedback and are glad to hear that you had an awesome experience with our great product!
“Ordered a phone over 2 weeks ago and was told there might be a slight delay. Since then I have heard nothing and I get fobbed off when I try the live chat.
I wish I'd ordered elsewhere as it feels like I am being scammed.”
Dear Paul,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Smart Cellular. We truly appreciate your support and value your opinion.
Firstly, we would like to apologize for the unfortunate delay you have experienced with your phone order. We understand how frustrating it can be to not receive updates or to feel like your concerns are not being addressed through our live chat. This is not the kind of experience we strive to provide our customers, and we sincerely apologize for any inconvenience caused.
We assure you that your satisfaction is of the utmost importance to us, and we are committed to resolving this issue for you promptly. In order to ensure that we can make things better, we kindly ask for your suggestions on how we can improve our services and communication. Your input will greatly assist us in addressing any shortcomings and providing a better experience for our valued customers like yourself.
Once again, thank you for bringing this matter to our attention. We genuinely appreciate your support and will do everything in our power to rectify the situation. Please feel free to reach out to us directly with any further concerns or suggestions you may have.
Best regards,
Customer Support Team at Smart Cellular
“The iphone XR was much cheaper than other websites and it had an 18month warranty / 14 returns but I was a bit skeptical as I'd not heard of this company before . But the phone was absolutely immaculate (not a scratch) and over 95% battery health. So far I'm really impressed!!”
Thank you so much for your 5 star rating! We are incredibly thrilled to hear that you were pleased with the pristine condition in which the iPhone XR arrived, and how competitively priced it was compared to other websites. It is very encouraging to hear that our 18 month warranty and 14 day return policy gave you the assurance you were looking for as a new customer. We're glad you're happy with the phone, and we thank you for your support!
“Searched for a new phone online and came across smart cellular, found the phone I wanted and was the cheapest online, even an automated bot to give me a chance to get a better price. Overall amazing service and speedy delivery”
Thanks Paul for your amazing 5 star rating of Smart Cellular! We appreciate you letting us know about your great experience searching for a new phone and finding the best one at the cheapest price. Plus, it was great to hear that our automated bot and speedy delivery was also a great help to you! We appreciate your kind words and we hope that you continue to be satisfied with Smart Cellular in the future.
“Ordered a phone for my son for Christmas and it was in excellent condition with no marks on the screen. Everything looks great and was exactly what I ordered. Will not be trying it until Christmas but so far so good thank you for a great experience”
Dear Michelle,
Thank you so much for your positive 4 star rating of Smart Cellular! We appreciate your feedback and are delighted to hear such great things about your ordering experience. We are so pleased that the phone was in perfect condition upon arrival, meeting all your expectations. We wish your son a wonderful Christmas and we hope that you both enjoy the phone!
Thank you again for your support!
