Dear Anandaraj,Thank you so much for your fantastic 5-star rating of Smart Cellular. We truly appreciate your support and are thrilled that you had a great experience with us.
Your kind words, "Received on time and it was in excellent condition," mean a lot to us. We take immense pride in delivering our products promptly and ensuring they are in top-notch condition. Your satisfaction is of the utmost importance to us.
Once again, thank you for choosing Smart Cellular and for taking the time to share your positive experience. We look forward to serving you again in the future.
Dear Tania,Thank you so much for awarding Smart Cellular a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you are a happy customer.
We also wanted to mention that we are delighted to know that you are satisfied with the iPhone you purchased from us and its excellent battery health. It's our pleasure to provide you with top-notch products that meet your expectations.
Thank you once again for your kind words and for choosing Smart Cellular. We look forward to serving you in the future!
Dear Gary,Thank you so much for the fantastic 5-star rating you gave Smart Cellular! We truly appreciate your kind words and feedback. It makes us incredibly happy to hear that you bought an iPhone 11 from us as a Christmas present for your daughter, and that it turned out to be absolutely immaculate. We are also thrilled to know that the delivery was quick, and that you couldn't be happier with your purchase.
Your satisfaction is our utmost priority, and we hope to continue exceeding your expectations in the future. Please don't hesitate to reach out if you need any further assistance or have any other inquiries.
Once again, thank you for choosing Smart Cellular!
“Phone came as described, great condition, no issues. Came within the postage time scale, can’t fault anything!
Would recommend and buy again in the future.”
Thank you so much for taking the time to give Smart Cellular a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We are glad to know that the phone came as described, in great condition and without any issues. Our team always strives to provide excellent products and timely delivery service. We are honored by your recommendation and look forward to serving you again in the future.
Dear Linda,Thank you so much for your wonderful 5-star rating of Smart Cellular! We are absolutely thrilled to hear that you had a no hassle straight forward ordering experience and that our communication met your expectations. We're also delighted to know that you are pleased with your new phone. Your recommendation means the world to us!
Thank you once again for your support. We truly appreciate it.
“Very competitively priced and iPhone as described- it was pristine. Good communication from company after the initial confusion as to the dispatch date as it was delayed.”
Thank you so much for taking the time to leave this fantastic 4-star rating on Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you found our prices very competitive and the iPhone you received was described accurately and in pristine condition. We apologize for any initial confusion regarding the dispatch date but are glad that our communication afterwards helped clarify the situation. Thank you again for your support and we look forward to serving you in the future!
Thank you so much for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We genuinely appreciate customers like you who share their thoughts and help us improve our services.
We would like to extend our sincere apologies for the inconvenience you faced in not receiving your phone and not receiving a response to your emails. We understand how frustrating this situation must be for you, and we deeply regret any inconvenience caused. It was not our intention to fob you off with a fake tracking number, and we apologize for any confusion that may have arisen.
We take your feedback seriously and would love the opportunity to make things right. Could you please provide us with more details regarding your order? This information will help us investigate the situation thoroughly and find effective solutions. Additionally, we would greatly appreciate any suggestions or specific measures that we can take to improve our services and prevent similar issues from occurring in the future.
Once again, we apologize for the inconvenience caused, and we thank you for bringing this matter to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive customer experience with Smart Cellular.
Warm regards,
Smart Cellular Customer Support Team
Dear CG,Thank you so much for your 4-star rating of Smart Cellular! We are thrilled to hear that you had a positive experience with our service. Your feedback is truly appreciated as it helps us improve and deliver even better experiences to our customers.
We also wanted to take this opportunity to share a short text from a past delivery: "Pristine is indeed pristine." We believe this text perfectly captures our commitment to delivering high-quality services and products to our valued customers, just like yourself.
Once again, thank you for choosing Smart Cellular. We look forward to serving you in the future.
“Another disappointed customer. Received my sons birthday present back in December and your website described the phone as in excellent condition. When the phone was received it had multiple scratches and marks. I contacted yourselves straight away and you were nothing but disinterested and tried to pass the complaint back onto me saying return and we will check the phone over at my cost.Having looked at the reviews I knew that if I returned I would have to fight for a refund so started a PayPal claim. In the end PayPal paid back £50 that I asked for and I will never use these again. I bet I don't get my airpods for leaving an review? lol”
Dear Paul,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and your willingness to let us know about the issues you encountered.
Firstly, we would like to apologize for the inconvenience caused by the phone not being in the excellent condition as described on our website. We understand how disappointing it must have been, especially since it was intended as a birthday present for your son. We sincerely apologize for any frustration caused by our initial response to your complaint. That is not the level of service we strive to provide, and we deeply regret any disinterest you experienced from our end.
We also understand your concern about the return process and the potential difficulties in obtaining a refund. Our aim is always to address customer concerns promptly and to provide a fair resolution. We appreciate your proactive approach in starting a PayPal claim, and we are truly sorry for the inconvenience it caused you.
Your feedback is valuable to us, and we want to assure you that we take it seriously. We genuinely apologize for the flaws in our initial response and any apprehensions you may have developed as a result. We appreciate your patience and understanding throughout this process.
In order to address the issues you faced and make things right, we would genuinely appreciate your input on how we can improve. Your suggestions and ideas are crucial in helping us enhance our services and ensure that no customer experiences similar frustrations in the future.
Once again, thank you for bringing this to our attention, Paul. We value your feedback and are committed to resolving these issues and regaining your trust.
Best regards,
Smart Cellular Customer Support Team
Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your support and kind words.
We're thrilled to hear that you found our phone excellent and delivery prompt. Your satisfaction is of utmost importance to us, and we're committed to providing top-notch products and services to our valued customers like yourself.
Once again, thank you for placing your trust in Smart Cellular. If you have any further inquiries or need assistance, please don't hesitate to reach out to us.
Dear Robert,Thank you so much for taking the time to share your feedback regarding your recent experience with Smart Cellular. We truly appreciate customers like you who provide valuable insights into our services.
Firstly, we would like to apologize for the inconvenience caused by the delayed delivery of your order. We understand that waiting for over 10 days is not acceptable, and we are genuinely sorry for this oversight. Additionally, we apologize for the incorrect SIM card in the package and the device not being unlocked as expected. These mistakes should not have occurred, and we regret any frustration they may have caused.
To ensure that incidents like these do not happen again, we would love to hear more from you. Could you kindly let us know how we can improve our processes and address these issues effectively? Your suggestions and input are extremely valuable to us, and we are committed to making the necessary changes to enhance your future experiences with Smart Cellular.
Once again, we truly appreciate your feedback and the opportunity to make things right. We value you as a customer and hope to have the opportunity to serve you better in the future.
Please feel free to reach out to us with any further concerns or suggestions you may have.
Thank you and best regards,
Customer Support Team
Dear Gemma,Thank you so much for your fantastic 5-star rating and review of Smart Cellular! We truly appreciate your kind words and recommendation.
We are delighted to hear that your iPhone is in pristine condition and working very well. We strive to provide our customers with top-notch devices and exceptional service, and your satisfaction means the world to us.
Thank you once again for choosing Smart Cellular, and for recommending us to others. We hope to continue serving you in the future with the same level of excellence.
Thank you so much for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your positive feedback and support.
We are sorry to hear about the inconvenience you faced when placing your order and discovering that the phone you wanted was not available. However, we're glad that our refund process was prompt and that you received your money back fairly quickly.
At Smart Cellular, customer satisfaction is our top priority, and we continuously strive to improve our inventory management to avoid such incidents in the future. We value your trust in our brand and assure you that we will do everything possible to ensure a seamless shopping experience for you next time.
Once again, we truly appreciate your feedback and thank you for choosing Smart Cellular! If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Smart Cellular Team
Dear Riki,Thank you so much for taking the time to give Smart Cellular a 5-star rating! We are thrilled to hear that you had such a positive experience with us.
We greatly appreciate your feedback, especially regarding our early notifications of your order status and progress. We believe it's important to keep our customers well-informed throughout the process. We're glad that the item you received was as advertised and that it arrived safely thanks to our careful packaging.
Once again, thank you for your kind words. We hope to have the opportunity to serve you again in the future
Dear Robert,Thank you so much for your incredible five-star rating of Smart Cellular! We truly appreciate your support and feedback.
We are delighted to hear that you are very happy with your purchase and find the phone to be top class and immaculate. It brings us immense joy to know that our product has exceeded your expectations.
Once again, thank you for choosing Smart Cellular. Should you have any questions or require further assistance, please do not hesitate to reach out. We are here to help!
Thank you, Stuart, for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your support and feedback. We are thrilled to hear that you found a surprisingly cheap price on your refurbished phone. 👌 Your satisfaction is our utmost priority, and we will continue working hard to provide you with the best deals and service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Smart Cellular!
Thank you so much for taking the time to share your amazing 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that our product has met all your expectations.
We couldn't agree more with your fantastic review - our Smart Cellular truly is a great product. The appearance, color, and quality all score a perfect 10/10 in your evaluation, which is absolutely wonderful to hear. It's incredible to know that our product has managed to tick all the boxes for you.
Your feedback and satisfaction are our top priorities, and we are extremely grateful for your kind words. We will continue striving to provide you with the same exceptional experience in the future.
Thank you once again for choosing Smart Cellular, and we hope to serve you again soon!
Best regards,
The Smart Cellular Team
“My first impressions weren’t great when I didn’t receive communication or the item for almost two weeks. It seemed they had sold me something they didn’t yet have - took my money yet couldn’t fulfil the purchase. The phone was my daughter’s main 16th birthday gift so we had a deadline to meet.
However when I reached out and made this clear to customer services I was impressed by them offering me an upgrade in an available different colour. This was suitable to us and they sent it within 24hours. The phone itself was perfect - in exceptional condition and well packaged. We were enormously relieved.”
Dear Footymumx3,Thank you so much for giving us a 4-star rating for your experience with Smart Cellular. We truly appreciate your feedback.
We apologize for the initial delay in communication and the delivery of your item. We understand how important it was to meet your daughter's 16th birthday deadline, and we regret any inconvenience caused. However, we are glad that when you reached out to our customer service team and expressed your concerns, they were able to offer you an upgrade in an available different colour.
We are delighted that the new phone was suitable for your daughter's needs, and we're glad that we were able to send it to you within 24 hours. It's fantastic to hear that the phone was in exceptional condition and well packaged, giving you a sense of relief.
Once again, thank you for your valuable feedback and for choosing Smart Cellular. We're here to assist you with any future needs.
Best regards,
The Smart Cellular Team
Dear ChrisW,Thank you so much for your outstanding 5-star rating of Smart Cellular! We are thrilled to hear that you had a great experience with our product and service - it means the world to us.
Great product and service are at the heart of everything we do, and we are glad that it resonated with you. Your satisfaction is our top priority, and we will continue to work hard to provide you with the best experience possible.
Once again, thank you for taking the time to share your feedback. We genuinely appreciate your support and look forward to serving you again in the future.
Best regards,
[Your Name]
Dear Fiona,Thank you so much for your amazing 5-star rating of Smart Cellular! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with us.
Customer service is our top priority, and we're delighted that you found it excellent and that we kept you informed along the way. We strive to provide the best prices for our customers, and it's fantastic to hear that you found the price very good. Additionally, we understand the importance of timely delivery, and we're glad that your order arrived quickly.
Once again, thank you for choosing Smart Cellular. We truly value your feedback and look forward to serving you again in the future.
