“STOP - Never has this experience with Backmarket or MusicMagpie
Update- Phone delivered today. 'Brand New' iPhone 15 Pro Max but its not. Its a used iPhone 15 Pro Max, not with 12 months Apple warranty but actually 5 months. S/N on the box and phone do not match.
I am anticipating issues with returning for a refund, thankfully I paid by credit card.
I might anticipate this kind of antics with a purchase from FB Marketplace or Gumtree but hope for better from a business, particularly one that is apparently shortlisted for awards according to their landing page.
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Placed an order for a phone yesterday, next working day delivery, nice. Email received today saying I need to provide ID, what, payment in full was made with delivery to my cards registered address. Sent what they asked for , got no reply to confirm receipt or satisfaction. Online chat have no idea and take ages to try to get information, they seemed to think the request for ID might have come from my bank...it didn't, it came from Smart Cellular. Called and got a person after four attempts, she sounded vague, said what I'd provided was probably okay and I should get an email within two days and maybe delivery late next week.
I get it, fraud is a thing but one phone delivered to the address of the cardholder, really?!”
Hello,
We’re very sorry to hear about the issues you've faced with your order. It’s concerning to learn that the iPhone 15 Pro Max you received was not as described and that there were discrepancies with the warranty and serial numbers. We understand the frustration this situation has caused and appreciate you bringing it to our attention. Additionally, we apologize for the confusion and delay regarding the ID verification process and the lack of clear communication from our support team. We take your feedback seriously and are committed to resolving these issues promptly. Please reach out directly to our customer service team so we can address your concerns and work towards a satisfactory resolution.
Regards,
The Smart Cellular Team
Hello,
Thank you for your feedback! We’re delighted to hear that you found our service to be very good and that you felt you received excellent value for your money. Offering great value and ensuring a high level of service are central to our mission, and it’s wonderful to know that we met those goals for you.
We aim to provide products and services that exceed expectations, and your positive comments are a great affirmation of our efforts. It’s always rewarding to hear that our customers feel they have made a wise investment with us.
Your satisfaction is very important to us, and we’re committed to maintaining high standards in both our products and customer support. If you have any further needs or questions, please don’t hesitate to reach out.
Thank you for taking the time to share your experience. Your feedback helps us continue to improve and provide the best possible service to all our customers.
We look forward to the opportunity to serve you again in the future. Your continued trust in Smart Cellular is greatly appreciated.
Regards,
The Smart Cellular Team
Dear Anonymous,
Thank you for your feedback! We’re delighted to hear that you found our service to be very good and that you felt you received excellent value for your money. Offering great value and ensuring a high level of service are central to our mission, and it’s wonderful to know that we met those goals for you.
We aim to provide products and services that exceed expectations, and your positive comments are a great affirmation of our efforts. It’s always rewarding to hear that our customers feel they have made a wise investment with us.
Your satisfaction is very important to us, and we’re committed to maintaining high standards in both our products and customer support. If you have any further needs or questions, please don’t hesitate to reach out.
Thank you for taking the time to share your experience. Your feedback helps us continue to improve and provide the best possible service to all our customers.
We look forward to the opportunity to serve you again in the future. Your continued trust in Smart Cellular is greatly appreciated.
Regards,
The Smart Cellular Team
Dear Sean,
Thank you for taking the time to leave us a review! We’re delighted to hear that you’re very satisfied with your phone and that it’s functioning perfectly. Providing devices that are clean and in excellent working condition is a priority for us, and it’s great to know we’ve delivered on that promise for you.
We’re pleased that the phone met your expectations and is working 100% as intended. Ensuring the quality of our products and the satisfaction of our customers is central to our service, and your feedback reinforces that we’re on the right track.
If you have any questions or need further support in the future, please feel free to get in touch. We’re always here to assist and make sure your experience with us remains positive and hassle-free.
Thank you once again for choosing Smart Cellular. We truly appreciate your business and look forward to the opportunity to serve you again.
Regards,
The Smart Cellular Team
Dear Joseph,
Thank you for your feedback! We’re thrilled to hear that you consider our product to be excellent and a great value for money. Providing high-quality products at competitive prices is a cornerstone of our service, and it’s gratifying to know that we’ve met your expectations.
Your satisfaction with both the product and the value you received is very important to us. We aim to deliver exceptional quality and ensure that our pricing reflects the value of the items we offer.
We appreciate your positive comments and are encouraged by your feedback. It helps us maintain high standards and continue to offer products that our customers find both valuable and satisfactory.
If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re here to help and ensure that your experience with us remains positive.
Thank you once again for choosing Smart Cellular. We look forward to serving you again and providing you with more excellent products and value in the future.
Regards,
The Smart Cellular Team
“They offer a great selection of refurbished iPhones at affordable prices,
Customer service was great and very responsive, delivery was on time as promised.
Would 100% use Smart cellular again for my next big purchase.”
Dear Carl,Thank you so much for your fantastic 5-star rating of Smart Cellular. We are thrilled that we were able to meet your expectations and provide you with a great experience.
"They offer a great selection of refurbished iPhones at affordable prices, Customer service was great and very responsive, delivery was on time as promised. Would 100% use Smart Cellular again for my next big purchase."
We are delighted to hear that you found our selection of refurbished iPhones to be excellent and the prices affordable. Our team takes great pride in providing excellent customer service, so it's wonderful to hear that we were able to assist you promptly and efficiently. We understand how important it is to receive your order on time, and we are glad that we could meet your expectations in that regard as well.
Thank you once again for choosing Smart Cellular, and we look forward to serving you again for your future purchases.
Best regards,
The Smart Cellular Team
Hi,
Thank you for your feedback! We're delighted to hear that you’re happy with the phone and that it met your expectations. We apologize for the delay in delivery, which took longer than the 3 days we advertised. Your experience is important to us, and we’re working to ensure our delivery times are more accurate in the future.
If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your patience and hope to serve you better next time.
Best regards,
The Smart Cellular Team
“I recently purchased an iPhone 11 Pro from Smart Cellular, and I couldn't be happier with the experience! The phone arrived quickly and in perfect condition, just as described. Their customer service was top-notch, answering all my questions promptly. The pricing was very competitive, making it a fantastic deal. Highly recommend Smart Cellular for anyone looking for quality phones at great prices! 5 stars!”
Hi Abdul,
Thank you so much for your amazing review! We’re thrilled to hear that you’re delighted with your iPhone 11 Pro and that everything met your expectations. It’s fantastic to know that the phone arrived quickly and in perfect condition, and that our customer service team was able to assist you effectively.
We take great pride in providing competitive pricing and high-quality products, and your feedback reassures us that we’re achieving our goals. Your recommendation means a lot to us, and we’re grateful for your support.
If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help and ensure that your experience remains exceptional.
Thank you once again for your kind words and for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“I bought an iPhone 12 in ‘pristine’ condition and it was!
It even had the original box and the bits that normally are thrown away. More than happy with the phone and the price”
Hi G Price,
Thank you for your fantastic review! We’re thrilled to hear that you’re delighted with the iPhone 12 and that it met your expectations for 'pristine' condition. It’s great to know you appreciated the original box and all the included accessories.
We’re committed to providing high-quality products and excellent value, so your satisfaction with both the phone and the price means a lot to us.
If you have any further questions or need assistance in the future, please feel free to reach out. We’re here to ensure you continue to have a great experience with Smart Cellular.
Thanks again for your positive feedback!
Best regards,
The Smart Cellular Team
Posted 6 months ago
Hi G Price,
Thank you for your fantastic review! We’re thrilled to hear that you’re delighted with the iPhone 12 and that it met your expectations for 'pristine' condition. It’s great to know you appreciated the original box and all the included accessories.
We’re committed to providing high-quality products and excellent value, so your satisfaction with both the phone and the price means a lot to us.
If you have any further questions or need assistance in the future, please feel free to reach out. We’re here to ensure you continue to have a great experience with Smart Cellular.
Thanks again for your positive feedback!
Best regards,
The Smart Cellular Team
“Purchased a used phone from this company. The quality of the phone was amazing, exactly as described. No marks,scratches or scores. Just like new. Delivery was quick but what I am most pleased about was the price. Could not find the same phone cheaper anywhere else. Excellent service and wouldn't hesitate to use this company again.”
Hi Hannah,
Thank you so much for your wonderful review! We’re thrilled to hear that your experience with us has been so positive. It’s fantastic to know that the used phone you purchased met your expectations and arrived in such excellent condition.
We’re especially pleased to hear that the phone was exactly as described, with no marks, scratches, or scores. We take great care in ensuring that all our products are thoroughly inspected and accurately represented, so it’s great to know that this was reflected in your purchase.
It’s also wonderful to hear that our delivery service was quick and met your expectations. Timely delivery is a key part of our service, and we’re glad we could get your phone to you efficiently.
We’re equally happy that you found the price to be competitive. We strive to offer the best value for our customers, so it’s rewarding to hear that you couldn’t find a better deal elsewhere.
Your satisfaction with both the quality of the phone and the overall service means a lot to us. We appreciate your feedback as it helps us continue to provide excellent service and maintain high standards.
Thank you for choosing Smart Cellular. If you have any questions or need further assistance in the future, please don’t hesitate to get in touch. We’re here to help and look forward to the opportunity to assist you again.
Best regards,
The Smart Cellular Team
“I ordered a new phone on Monday 9th September and only then decided to read the reviews on Smart Cellular.
I became a little worried at the negative reviews and wondered if I would see the phone or my money again.
I had an update on Monday evening to say the order had been received, it was dispatched from the warehouse on Tuesday and delivered by Royal Mail at 9.15 Wednesday morning.
The phone was just as I had ordered and works perfectly.
I cannot fault the service and reliability at all.”
Hi,
Thank you for sharing your recent experience with Smart Cellular. We’re delighted to hear that your order was fulfilled smoothly and to your satisfaction. We understand that reading mixed reviews can be concerning, and we're pleased that your experience turned out to be positive.
It’s great to know that your phone arrived on time, especially given the quick turnaround from order to delivery. We strive to ensure that all our customers receive their purchases promptly, and it’s wonderful to see this reflected in your feedback.
We’re also glad to hear that the phone you received met your expectations and is working perfectly. Our goal is to provide high-quality products that match our descriptions, and your confirmation that the phone was just as ordered reassures us that we are meeting our standards.
Your satisfaction with our service and reliability is extremely important to us. We take pride in our commitment to delivering both excellent products and dependable service. It’s rewarding to know that our efforts are making a difference for our customers.
If you have any further questions or need assistance in the future, please feel free to reach out. We’re always here to help and ensure your continued satisfaction with our services.
Thank you once again for choosing Smart Cellular and for taking the time to provide us with your feedback. We look forward to serving you again in the future and hope to maintain the high level of service you experienced.
Best regards,
The Smart Cellular Team
“Price was unbeatable, but for some reason there was a delay in delivery, which was not communicated towards me. I ordered the phone for my upcoming holiday, it turned up the day after I left, so I was a bit disappointed, but in overall decent company I can still recommend.”
Hi Istvan,
Thank you for taking the time to share your experience with us. We’re pleased to hear that you found our pricing unbeatable and that, despite the issues, you still consider us a decent company. We aim to offer great value, and it’s reassuring to know that this aspect of our service met your expectations.
However, we deeply regret that you experienced a delay in delivery and a lack of communication. We understand how crucial timely delivery is, especially when you’re preparing for an upcoming holiday. It’s disheartening to hear that the phone arrived only after you had left, and we sincerely apologize for the inconvenience this caused.
Your feedback is incredibly valuable to us, and we take your experience very seriously. We are currently reviewing our delivery and communication processes to ensure that such issues are addressed and improved upon in the future. Our goal is to provide a seamless and efficient service, and we are committed to enhancing our operations based on your feedback.
We truly appreciate your understanding and for recommending us despite the challenges you faced. Your patience and constructive criticism help us to improve and provide better service to all our customers.
If you have any further concerns or if there’s anything else we can assist you with, please do not hesitate to reach out to us. We are here to help and want to ensure that your future experiences with us are positive and meet your expectations.
Thank you once again for your feedback and for choosing Smart Cellular.
Best regards,
The Smart Cellular Team
Hi,
Thank you so much for your detailed feedback! We’re thrilled to hear that the phone you received matched the description and that it arrived in excellent condition. Providing accurate descriptions and ensuring that our products are well-packaged for delivery are essential parts of our service, and it’s great to know we hit the mark.
We’re also pleased that you were satisfied with how the phone was packaged and delivered. Our team takes great care in ensuring that every order is handled with the utmost care to ensure it reaches you in perfect condition.
If you have any questions or need further assistance, please don’t hesitate to get in touch with us. Your satisfaction is our top priority, and we’re here to help with any additional needs you may have.
Thank you once again for your positive feedback. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
Hi Tanya,
Thank you for your fantastic review! We’re delighted to hear that you had a great experience with our service. It’s wonderful to know that the iPhone 12 met your expectations and was exactly as described.
We take pride in maintaining good communication throughout the process, and it’s great to hear that this contributed positively to your experience. Your satisfaction is very important to us.
We look forward to serving you again in the future. If you need any assistance or have further questions, please feel free to reach out.
Thank you once again for your support!
Best regards,
The Smart Cellular Team
“Just received my iPhone 15plus absolutely delighted with it.The one I got is new and the price was amazing. I can’t believe how good the service was.First class service from start to finish.A big thank you.”
Dear Richard,
Thank you for your review! We’re pleased to hear that you experienced good service and fast delivery. Ensuring that our customers receive their products promptly and efficiently is a key focus for us.
We’re also happy to know that the product met your expectations. Providing items that match their descriptions and quality standards is important to us, and it’s gratifying to hear that we delivered on that front.
Your feedback is important and encourages us to continue delivering high-quality service and products. We aim to make every transaction smooth and satisfactory, and your comments confirm that we’re on the right track.
If you have any additional questions or need further assistance, please feel free to contact us. We’re here to help and ensure that your experience with us remains positive.
Thank you again for choosing Smart Cellular. We appreciate your support and look forward to the opportunity to serve you again.
Regards,
The Smart Cellular Team
Dear Vikki,
Thank you for your kind words! We’re delighted to hear that you were pleased with the fast delivery and the quality of the phone. Providing efficient service and high-quality products is a top priority for us, and it’s great to know we met your expectations.
We’re also thrilled to hear that you’ve recommended us to a friend. Your endorsement is incredibly valuable and helps others feel confident in choosing our services.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to ensure your continued satisfaction and support.
Thank you again for your positive feedback and for spreading the word about Smart Cellular. We look forward to serving you again!
Regards,
The Smart Cellular Team
Dear Lucy,
Thank you for your feedback! We’re thrilled to hear that you’re pleased with both the speed of our delivery and the quality of the phone. Ensuring quick and efficient service, along with providing high-quality products, is a top priority for us.
It’s fantastic to know that the phone has lived up to your expectations. We aim to offer products that not only meet but exceed our customers' standards, and we’re glad to hear that you’re happy with your purchase.
Your satisfaction is very important to us, and it’s rewarding to know that we succeeded in delivering a great experience. If you have any further needs or questions, please don’t hesitate to reach out.
Thank you once again for choosing Smart Cellular. We appreciate your positive feedback and look forward to serving you again in the future.
Regards,
The Smart Cellular Team
