“Once product was received we was very happy with phone. I must add though from point of order to delivery was delayed it took over a week longer than expected or intimated. At one point i was told it was on its way then days later informed there was a delay. I would have given 5 stars if customer service and communication was better.”
“Appalling, don’t buy from these guys, they took the money, offered 3-5 days delivery, 10 days later nothing, completely missed Christmas, lied on every email about delivery, 15 days later still nothing and no reply’s to emails! Don’t buy from them, I think they are importing from the Far East at low cost and making customers wait for weeks and weeks for a product they have paid for.”
“Ordered on the 9th December, still haven't received my order even although it was dispatched on the 13th. Supposed to be delivered last week, nothing. Customer service is an absolute joke, emailed, called and contacted on social media without reply. Then left a review on trustpilot where I got a reply from them saying to email or call. Which I have done hundreds of times.
DO NOT USE THIS COMPANY!!!!”
“Do not buy from this company ,a year on and I still don't have my money have and they have the phone . Total con artists . I have had all the automated emails saying someone is looking into this .but still no further forward”
“I ordered an IPhone 12 , it came in good time and the condition was fantastic, very easy to order and you get a good warranty on your purchases , overall very happy”
“Smart Cellular we’re great, it’s my first time buying a mobile without seeing it first, but the phone I chose arrived really quickly it was packaged very well and the condition was like new. My main reason was I needed a reasonably priced mobile. Will definitely buy from again.”
“I found Smart Cellular by chance on the internet.I have got 15£ discount on the mobile phone I purchased from them.Very reliable ,fast service which I highly recommend to anyone .”
“Overall a good service, I ordered two iphone 16 pro's. They arrived in as new condition, which was great and in many ways better than I was expecting.
However I feel this was let down by poor delivery timing and communication. I was expecting both phones would be dispatched fairly swiftly and delivered together. Unfortunately the reality was one was sent after about 4-5 days, then a week later another was sent. I'm assuming that they don't actually hold the stock and that they claim to.”
