Thank you so much, Amy, for your 5-star rating of Smart Cellular. We are so pleased to hear that the item came as described and arrived quickly! We appreciate your feedback and are glad that you had such a positive experience - we hope you'll use us again!
“Chose SC as web site made an offer of £210, for my iPhone 11, in excellent condition- which it was , having been in a protective case, with screen protector the whole time I owned it.
On receipt of my phone, offer reduced to £130, stating handset was not as described, and sent pictures of a damaged phone, which clearly wasn’t the one I had sent!
Now want me to pay for my phone to be returned, despite web site stating free return if not happy with price offered.
Avoid this company at all costs!!”
We want to assure you that our grading process is thorough and intended to be fair and transparent. We understand that the condition of a device can be subjective, and we are committed to ensuring our customers are satisfied with our evaluations. If a device does not meet the initially quoted condition, we are open to regrading it. We encourage customers to request pictures of their devices if there are any discrepancies in the assessment, and we are more than willing to provide these.
Thank you for your 4 star rating of Smart Cellular, Ade! We're glad to know you're pleased with the phone and the price. We apologize for the inconvenience caused with the longer than anticipated delivery time. We truly value our customers and are sorry that we didn't live up to your expectations. Thank you again for sharing your experience with us.
Thank you for your 5 star rating of Smart Cellular! We are so pleased to hear that the product was as described and arrived in great condition. We are glad to hear that you were pleased with the quick service too! Thank you for your positive feedback - we really appreciate it.
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this CHRISTMAS for the whole month.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code XMAS15 to get an extra £15 off and enjoy CHRISTMAS HOT DEALS SALE shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this CHRISTMAS for the whole month.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code XMAS15 to get an extra £15 off and enjoy CHRISTMAS HOT DEALS SALE shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
“Great Company to deal with a phone was exactly as described. The price was the best I could find for the Model I wanted and delivery was free too. Excellent!”
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this CHRISTMAS for the whole month.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code XMAS15 to get an extra £15 off and enjoy CHRISTMAS HOT DEALS SALE shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
Thank you Sarah for giving us a 4 star rating and your honest review! We're glad you think that Smart Cellular is offering good value - the phone looks pristine and was a good price. We appreciate your feedback!
Thank you so much for giving us a 5 star rating. We are so delighted that you enjoyed using Smart Cellular! We strive to provide excellent customer service, timely communication, and top-of-the-line phones. We're so pleased that you had a great experience with us!
Thank you so much for your 5 star rating of Smart Cellular! We are thrilled to know that you are very happy with your refurbished phone and that it arrived on time. We appreciate your kind words and support.
“The purchase process was smooth and efficient and contact to the customer service was prompt and all my queries were answered throughly.
The phone that was supplied was better than l expected as it was 'like new'”
Thank you so much for your 5 star rating of Smart Cellular, Harry! We are delighted that you had a positive experience with our customer service and that you are happy with the phone that was supplied. We strive to ensure that our customers have a satisfying experience from purchase to delivery. Thank you again!
Thank you for the 5 star rating, Geoff! We are pleased to hear that you were pleased with your purchase of the pristine iPhone X. We are grateful for your positive feedback and we look forward to seeing you again soon!
“They had the most specific categories I found online, this was important because I wanted a pristine used phone not just ok. Order came as described and at the most competitive price I found plus got a discount on top. Great 👍”
Thank you so much, John, for your 5 star rating of Smart Cellular. We're very pleased to hear that the categories were specific, that you found the right thing easily and also got a discount and everything worked out. We really appreciate it!
Thank you for your 4 star rating of Smart Cellular! We're glad you had an issue with the delivery that was easily resolved, and we appreciate you taking the time to post your review.
Thank you so much for the 5 star rating for Smart Cellular! We're so glad to hear that you're pleased with the phone and the quick delivery. We appreciate the wonderful review, and it's wonderful to hear that you've had a great experience with our aftercare contact! Thank you again!
“good price amd pristine is definitely pristine, bought 2 iphone 11's, one had 96% battery health other was mid 80's so still happy, would have been 5 stars but the email communication didn't inspire confidence, get past that and the product is great”
Thank you for your 4-star rating for Smart Cellular, Steve! We appreciate you taking the time to share your feedback and glad to hear that you are satisfied with the price and condition of the iPhone 11s you purchased. We apologize for any issues you faced with email communication and we will do our best to improve this area in the future. We hope to serve you again soon!
Thank you so much Ajay for the 5 star rating! We're so glad you're happy with your Smart Cellular phone - it's great to hear! Thanks for taking the time to share your experience.
“No good useless shambles of a company zero customer service no info on orders all relevant information and contact will be getting passed to trading standards”
Thank you so much for taking the time to provide valuable feedback about Smart Cellular. We're sorry to hear that your experience with us was not up to the standard that we strive for and we understand that you have plenty of reasons to be frustrated. We apologize for not giving you good customer service or not providing enough information regarding your orders. We value your opinions and would appreciate it if you tell us how we can make things better. We assure you that all relevant information and contact will be passed to trading standards.
“Absolutely shocking Customer service! I have been trying to contact you via phone and email for the last week regarding a faulty handset & have STILL heard nothing from you. Your phone number goes to voicemail 'no one available to take my call' (regardless of what day or time of day I call), your webchat operatives tell me to email and my emails are met with 'sorry you're experiencing a delay with your delivery' (which tells me you're not even reading my email)? Please contact me via return or I will resort to 'X' to see if that can generate any attention!”
Thank you so much for taking the time to provide your feedback, An. We appreciate your frustration and apologize that you haven't been able hear back from us. We understand how important timely and quality customer service is and are sorry that you have yet to receive the assistance you need. Can you please help us by telling us what would make things better for you in this situation? We would love to hear from you so that we can find an adequate solution. Thank you for your help and understanding.
