Dear Customer,
Thank you for your wonderful 5-star review! We're thrilled to hear that you experienced excellent service and quick delivery, and that the phone was as described. Your satisfaction is our primary goal, and it's always rewarding to know we've met your expectations.
We truly appreciate your support and look forward to assisting you again in the future. Should you have any questions or need help, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“I ordered a phone that was supposed to be in brilliant condition. On the website it stated that delivery would be 2-3 working days. After the 3 days had passed and I had not received the phone, I had to contact customer services, to be told that the delivery time frame has been extended and will now be upto 5 working days (without my prior consent which is illegal in the uk). When I complained, I was then offered a replacement phone in a different colour, which would get to me the next day. I was told the phone is in "pristine" condition. When it arrived the next day, it had scuff marks all along the corners, back of phone and the bottom had a crack in it. This is what they tried to sell to me FOR THE PRICE of a phone meant to be in "brilliant" condition which I initially paid for. The phone they sent me was AT BEST, in "good" condition and was certainly not pristine.”
Dear Ruquiyya,
Thank you for sharing your experience with us, and we sincerely apologize for the inconveniences you’ve faced regarding your order. We understand how disappointing it can be when the product you received does not meet the standards promised on our website.
We take customer feedback seriously, particularly concerns about delivery timelines and product conditions. Your comments will help us enhance our service and ensure that all customers receive the quality they expect.
Please reach out to our customer service team at your earliest convenience so we can resolve this matter for you. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you for your fantastic 5-star review! We're absolutely delighted to hear that you are pleased with the phone and that it arrived quickly and in great quality. It's wonderful to know that it was just what you needed for your dad!
Your satisfaction brings us joy, and we appreciate your kind words. If you ever need assistance or have any questions in the future, please feel free to reach out.
Best regards,
The Smart Cellular Team
Posted 1 month ago
Dear Customer,
Thank you for your amazing 5-star review! We're thrilled to hear that you’re totally delighted with the phone and that it arrived quickly in great quality. It’s fantastic to know it was just the right fit for your dad!
Your kind words truly motivate us, and we appreciate your support. If you ever need any assistance in the future, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your outstanding 5-star review! We’re so pleased to hear you found great value for money and that our customer service kept you updated about your order. Communication is key for us, and it’s wonderful to know it made your experience even better!
Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or need assistance, please don’t hesitate to get in touch!
Best regards,
The Smart Cellular Team
“Very happy with my iPhone 14 pro, was like new, works like a dream with excellent battery health. It was mailed quickly and securely. Will definitely get future devices from Smart Cellular.”
Dear Valued Customer,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you're very happy with your iPhone 14 Pro and that it arrived in excellent condition, working like a dream with superb battery health. It's fantastic to know your device was mailed quickly and securely!
We're grateful for your trust in us and look forward to assisting you with future device purchases. If you need anything or have questions down the line, don't hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! We are so pleased to hear that you received fantastic service and were kept updated throughout your order process. It's great to know that your mobile phone arrived just as advertised and in perfect condition!
Your satisfaction is our priority, and we truly appreciate your kind words. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out to us.
Best regards,
The Smart Cellular Team
Dear Sophie,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you found great value in our products and appreciated our speedy delivery and communication. It means a lot to us that you plan to purchase from us again!
Your feedback encourages us to keep providing top-notch service. If you have any questions or need assistance in the future, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“The phone arrived and its condition was great, there was good communication during the delivery process was great. However the after sales service has let things down. My phone is not able to connect to the network making it unusable outside my home. All communications are subject to up to 48 hours to respond. I had a call to ask for this to be sorted out ASAP, no apology for the issue or any sense of urgency and here I am days later still waiting for it to be resolved one way or the other. It's all very well saying you provide an 18 month guarantee, but if when things go wrong it takes days to resolve then that is not great.”
Dear Matt,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that the phone arrived in great condition and that you received good communication during the delivery process.
However, we sincerely apologize for the inconvenience you’re experiencing with the network connectivity. We understand how frustrating it can be when things don’t work as expected, especially after a purchase. Your concerns regarding our after-sales service are noted, and we are actively reviewing our response times to better serve you and our customers in the future.
Please rest assured that we’re committed to resolving this issue as quickly as possible. We appreciate your patience during this process. If there’s anything further we can do to assist you, don’t hesitate to reach out.
Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
Dear Andy,
Thank you for your incredible 5-star review! We're thrilled to hear that you found our product to be just as advertised and that you had an easy online ordering experience. Fast delivery is something we pride ourselves on, and we're glad to know it met your expectations!
Your satisfaction means a lot to us, and we truly appreciate your kind words. If you need anything else or have any questions in the future, please don't hesitate to reach out!
Best regards,
The Smart Cellular Team
“Good range of choice. Item was dispatched quickly. Customer service was slow and had to email and use the online chat but a resolution was sorted. Awaiting partial refund.”
Dear Customer,
Thank you for your review and for highlighting the good range of choice and our quick dispatch! We're glad to hear that your item was shipped promptly.
We sincerely apologize for the delay you experienced with our customer service. Your feedback is important to us, and we are constantly working to improve our response times. Please be assured that your partial refund is being processed, and we appreciate your patience during this time.
If there's anything else we can assist you with, don’t hesitate to reach out.
Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“Poor quality product the phone didn’t last more than 4 months wouldn’t refund they do not answer emails I was sent out another phone out of the blue I was sent another phone after 3 weeks of having back my original phone I had to purchase a new phone do not buy from this site absolutely awful stay away”
Dear Paul,
Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you faced with your phone and the lack of communication regarding your order. It’s upsetting to hear that you had such a frustrating experience, and we understand how disappointing it can be when a product does not perform as expected.
Please know that your feedback is vital for us to improve our services. We are currently reviewing our communication processes to ensure we provide better support to our customers moving forward.
If there's anything we can do to assist you further or address your concerns, please don’t hesitate to reach out. Your satisfaction is important to us, and we hope to improve your impression of Smart Cellular in the future.
Best regards,
The Smart Cellular Team
“Orders two "pristine" phones: an S23U 512GB and a S21 256GB. The S23 arrived promptly but battery condition is barely on the edge of acceptable, and the bezel is missing paint from scrapes that are visible even in a new case. The S21 wasn't even despatched for nearly 2 weeks. No apology. No regular updates. I'm still waiting for it after I had to leave for a foreign trip. Customer service (Frankie) was truly awful: completely unhelpful, unsympathetic, unapologetic, adversarial. Even during an ongoing email exchange, response to emails was never sooner than at least 48 hours (per their "policy") on each message, as a result of which I was not able to get the S21 despatched to a different address. Really poor experience. Won't be shopping here again.”
Dear Yitzchak,
Thank you for your feedback, and we sincerely apologize for the disappointing experience you had with your recent orders. We understand how frustrating it can be when expectations are not met, particularly regarding the condition of the S23U and the delay with the S21.
We take your concerns seriously and are actively working to enhance our product descriptions and customer support processes to ensure they align with our customers' expectations. It's important for us to provide timely updates and responsive service, and we regret that we fell short in this instance.
If you have any further questions or if there’s anything we can do to assist you, please reach out. Your feedback is invaluable to us, and we hope to regain your trust in the future.
Best regards,
The Smart Cellular Team
Dear Corinne,
Thank you for your fantastic 5-star review! We're thrilled to hear that you're really happy with your phone and that it arrived in immaculate condition. Quick delivery is something we strive for, and we're glad to know we hit the mark for you!
Your satisfaction is our priority, and we appreciate your kind words. If you need anything else or have questions in the future, feel free to reach out!
Best regards,
The Smart Cellular Team
“Straightforward transaction and reasonable price.Took quite a while to come,when opened it was on Los Angeles time zone is this why?
Bought a pristine phone a few nicks and scratches which I expect would have been highlighted as not making it pristine if roles were reversed and I was trying to sell the phone to them 🤷♂️not serious enough for me to return.Battery health 86%.”
Dear Reviewer,
Thank you for sharing your thoughts with us! We appreciate your feedback regarding the straightforward transaction and reasonable pricing. We strive to be transparent, and your insights help us improve.
We apologize for the delay in shipping and any confusion regarding the time zone. We understand that these details matter, and we’ll ensure better clarity in the future.
Regarding the condition of the phone, we appreciate your understanding, and we’ll take your comments into consideration as we work to enhance our descriptions. Your satisfaction is important to us, and we're here to help if you have any questions or need assistance.
Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
Dear Lee,
Thank you so much for your wonderful 5-star review! We're delighted to hear that your item arrived safely and in great condition. Our team takes great care in packaging to ensure a pleasant experience for our customers.
Your satisfaction is our top priority, and we truly appreciate your kind words. If you ever need assistance or have any questions, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your positive 4-star review! We're glad to hear that you experienced good customer service and appreciated our quick replies. It’s great to know that you found our prices reasonable, as we always aim to provide value to our customers.
Your feedback means a lot to us, and we look forward to serving you again in the future. If there's anything else we can do for you, just let us know!
Best regards,
The Smart Cellular Team
Dear Ema,
Thank you for your amazing 5-star review! We're so glad to hear that your phone is working as described and that it arrived quickly. It's fantastic to know that you found it to be in like-new condition!
Your satisfaction means everything to us, and if you ever need anything else or have questions in the future, please feel free to reach out!
Best regards,
The Smart Cellular Team
Posted 1 month ago
Dear Ema,
Thank you so much for your fantastic 5-star review! We're delighted to hear that your phone is working perfectly as described and that it was delivered quickly. It's great to know you're happy with your purchase and that everything went smoothly.
We truly appreciate your support and look forward to serving you again in the future. If you have any questions or need further assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
“I ordered an iphone 12 from 'Smart Cellular'. The delivery was very prompt and arrived in 2 days. I am over the moon with my purchase and the quality of the product. Thank you so much for an exceptional service. I will definitely be returning.”
Dear Kate,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that your iPhone 12 arrived promptly and that you are over the moon with your purchase. Your kind words about our service truly inspire us to keep striving for excellence.
We appreciate your support and can’t wait to welcome you back for your next purchase. If you ever need assistance, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“I'm glad I didn't accept what I saw in previous reviews saying not to use this company. My very reasonably phone arrived on the day they said it would and was as described. Before I bought it I had to speak to customer services about something and though it took a few attampts to get a reply, I persevered and got the answer I was looking for.”
Dear William,
Thank you for your great 4-star review! We're glad to hear that you found our service to be good and our value commendable. We strive to provide the best experience possible, and we appreciate your understanding regarding the delivery time.
Your feedback is invaluable to us, and we hope to serve you even better in the future. If you have any questions or need assistance, please don't hesitate to reach out!
Best regards,
The Smart Cellular Team
