Thank you so much for providing us with a four-star rating for Smart Cellular! We truly appreciate your time and effort in sharing your positive experience with us. It's great to hear that your purchase arrived on time and that the product met your expectations. We're also glad to know that you found the price to be reasonable.
At Smart Cellular, we always strive to provide excellent service, prompt delivery, and high-quality products at competitive prices. Your feedback motivates us to continue our efforts in delivering the best possible experience to our valued customers.
Once again, thank you for choosing Smart Cellular and for your wonderful review. If you have any further comments or questions, please feel free to reach out to us. We're here to assist you.
Dear Gary,Thank you so much for taking the time to give Smart Cellular a 5-star rating! We greatly appreciate your kind words and feedback. It's fantastic to hear that you found our service and pricing excellent. We strive to provide our customers with the best possible experience, and we're thrilled that we hit the mark for you.
Once again, thank you for your support and for choosing Smart Cellular. We look forward to serving you again in the future!
“I have purchased two refurbished phones from Smart Cellular and can thoroughly recommend them. The phones were in excellent condition, at a very competitive price and with an 18-month guarantee. The service was exceptional. The only problem is now I have dropped my phone and cracked the screen!.... So I may have to purchase a third phone!”
Dear David,Thank you so much for your amazing 5-star rating of Smart Cellular! We greatly appreciate your kind words and recommendation. It's fantastic to hear that you were satisfied with our refurbished phones. We take pride in offering devices that are in excellent condition and competitively priced, along with an 18-month guarantee for your peace of mind.
We're truly sorry to hear about your cracked screen. Accidents happen, and we understand how frustrating it can be. Rest assured, we are here to help and will gladly assist you in finding a suitable replacement for your current phone.
Once again, thank you for your continued support and recommendation. Feel free to reach out to us whenever you need assistance. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“I paid extra for an “excellent “ grade phone which they said would arrive next day. Over a week later my phone arrived, covered with small scratches. After weeks of arguing about the condition we got nowhere so I posted a negative review online. Then Rachael from customer service said if I took it down they would refund a small amount. I agreed but size week later no refund and six emails from me ignored. AVOID.”
Dear ,Thank you for taking the time to share your feedback about your experience with Smart Cellular. We sincerely appreciate your honest review and apologize for the inconvenience you have faced.
We understand that you paid extra for an "excellent" grade phone, which was promised to arrive the next day. However, we deeply regret the delay in the delivery and the unsatisfactory condition of the phone with small scratches. This is certainly not the level of service we strive to provide.
We also apologize for the lack of resolution in your discussions with our team regarding the phone's condition. It is disheartening to hear that your negative review was met with an offer of a small refund from Rachael in customer service, which was not followed through. We understand your frustration with the lack of response to your emails as well.
We genuinely want to make things right and restore your faith in our company. We kindly request your assistance in helping us improve by sharing how we can rectify this situation and meet your expectations. Your feedback is invaluable to us as we aim to continuously enhance our services.
Once again, we thank you for bringing these issues to our attention. We hope to have the opportunity to address them promptly and regain your trust.
Best regards,
Smart Cellular Team
Dear Lauren,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and are delighted to hear that you are pleased with your purchase. It's wonderful to know that our product met your expectations.
If you have any questions or need further assistance, feel free to reach out to us anytime. We are here to provide you with the best customer experience possible.
Once again, thank you for choosing Smart Cellular. We look forward to serving you in the future.
Kind regards,
[Your Name]
Posted 10 months ago
Dear Lauren,Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you are pleased with your purchase. Your satisfaction is our top priority, and we are delighted to know that it met your expectations.
Please do not hesitate to reach out if you need any further assistance or have any questions. We look forward to serving you again in the future!
Best regards,
[Your Name]
“I purchased a refurbished iPhone from Smart Cellular and was very impressed by the high quality of the phone and the fast delivery.
The phone was in pristine condition and came with a good 18 month warranty.
I highly recommended Smart Cellular.”
Dear GMF,Thank you so much for your glowing 5-star rating of Smart Cellular! We truly appreciate your kind words and feedback.
We are delighted to hear that you were impressed with the high quality of the refurbished iPhone you purchased from us. Our team takes great pride in ensuring that all our refurbished devices are in pristine condition and meet the highest standards of quality.
We are also thrilled that the delivery was fast, and the phone exceeded your expectations. Additionally, thank you for mentioning the 18-month warranty that comes with our devices. We believe in standing behind our products and providing the best after-sales support to our valued customers.
Your endorsement and recommendation mean a lot to us. It is our pleasure to serve customers like you with top-notch products and exceptional service. Should you have any further needs or questions, please do not hesitate to reach out to us.
Once again, thank you for choosing Smart Cellular. We truly appreciate your support.
“Took my order but didn’t have the phone available (not in stock as claimed) offered an alternative colour but didn’t want that so asked for a refund. I have no refund and no phone 11 days later ! Keep getting promises saying refund will be “by the end of the day” but it never arrives. They don’t answer the phone and don’t respond to my recent emails . When you do get through there’s a rude woman that says says “you must email your refund request to “sales” and not “payments” even if you do that they give false promises and then stop responding
They have £500 of mine and I want it back
AVOID AT ALL COSTS . I’m off to repeat this review on all of the other review sites until they do the right thing”
Dear Peter,Thank you for taking the time to provide your feedback on your experience with Smart Cellular. We sincerely appreciate your honesty and apologize for the inconvenience you have faced.
We deeply regret that we did not have the phone you ordered in stock, despite our claim. We understand how frustrating this can be. We also apologize for any misunderstanding regarding the refund process, which has caused further delay and inconvenience for you.
We are truly sorry for the lack of communication and unresponsiveness you have encountered. It is in no way reflective of the level of service we strive to provide. We understand your frustration in not receiving the promised refund and the difficulties you have faced while trying to contact us.
Rest assured, we are committed to resolving this issue promptly. We will investigate the matter internally to ensure that such situations do not occur in the future. Your refund will be processed as a matter of urgency, and we will make sure that it reaches you without further delay.
Once again, we sincerely apologize for any inconvenience caused and appreciate your patience. We will take your feedback into serious consideration to improve our processes and ensure that this does not happen again. If you have any additional suggestions on how we can make things right, please let us know.
Thank you for bringing this matter to our attention, and we hope to restore your trust in our services.
Dear Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your support and are glad to hear that you are satisfied with our service so far.
Service all good so far. We are committed to providing excellent customer service and ensuring that your mobile experience remains smooth and seamless. If there is anything else we can assist you with or if you have any feedback to share, please don't hesitate to reach out.
Once again, thank you for choosing Smart Cellular. We value your business and look forward to serving you even better in the future!
Best regards,
Smart Cellular Team
Dear Ifik,Thank you so much for giving Smart Cellular a 5-star rating. We are thrilled to hear that you had a great experience with us.
We are delighted that you are enjoying your newly purchased iPhone. It's wonderful to know that you found both our service and communication to be good and excellent, respectively.
We truly appreciate your kind words and it means a lot to us that you would consider using our services again in the future. If there is anything else we can assist you with, please feel free to reach out to us.
Best regards,
Smart Cellular
Dear Jackie, Thank you so much for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your feedback and are glad to hear that you had a positive experience with us.
It's fantastic to hear that you are planning to buy more phones from our website in the future. We look forward to continuing to provide you with excellent products and service.
Thank you again for choosing Smart Cellular. We hope to serve you again soon!
Dear Seamus,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and support.
We're thrilled to hear that you found our product quality awesome and that receiving a free USB Cable and SIM pin in the box was a pleasant surprise. We always strive to go the extra mile for our valued customers, and it's incredibly rewarding to know that we succeeded in meeting your expectations.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
“Really easy website interaction with simple product descriptions. Pricing was as good as i could find. Simple email comms from the team and the product arrived as described and on time. Great service, thanks”
Dear Guy,Thank you for taking the time to give Smart Cellular a 5-star rating! We greatly appreciate your feedback and are absolutely thrilled to hear about your positive experience with our website and products.
We pride ourselves in providing an easy and intuitive website interface, along with clear product descriptions, to ensure a seamless shopping experience for our customers. It is fantastic to know that our efforts have paid off and you found it really easy to navigate our website.
We also understand the importance of fair pricing, and we are glad that our prices met your expectations. Our team works diligently to offer competitive prices without compromising on the quality of our products.
Furthermore, we believe in effective communication, and we are glad to hear that our email communications were simple and helpful. We aim to keep our customers well-informed throughout the purchasing process, ensuring you have a smooth and transparent experience.
Lastly, we are delighted that your product arrived as described and on time. Customer satisfaction is our utmost priority, and we strive to deliver products promptly while meeting your expectations.
Thank you once again for your kind words and for choosing Smart Cellular. We hope to serve you again in the future!
Dear Cam,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and recommendation. We are delighted to hear that you are completely satisfied with your purchase and that the phone is in perfect condition.
Our goal is always to provide top-notch products and ensure fast delivery, so it's wonderful to know that we have met your expectations. We are thrilled that you couldn't be happier with your experience.
Thank you again for choosing Smart Cellular, and please don't hesitate to reach out if you ever need any assistance in the future. We greatly value your support!
“Was a bit sceptical at first as never heard of company but bought a I phone 14 was delivered in two days and phone is great in perfect condition with SIM card pin and new charging cable battery 96% transfer of data easy and fast will be using and recommending”
Dear Joe,Thank you so much for giving us a 5-star rating! We truly appreciate your trust and confidence in Smart Cellular.
We understand that it's natural to have some skepticism when dealing with a company you haven't heard of before. We are thrilled that we were able to exceed your expectations with the purchase of the iPhone 14. Our team works diligently to ensure that all our products are delivered promptly and in perfect condition, accompanied by essential accessories like the SIM card pin and a new charging cable.
It's fantastic to hear that the phone is working great for you, and that the battery level and data transfer were quick and hassle-free. We are delighted to have earned your satisfaction and grateful for your intention to continue using and recommending our services.
If you ever need anything in the future, please don't hesitate to reach out. We are always here to assist you.
“After a small problem of ordering my IPhone 13 Pro on the website i soon resolved it and placed the order, with £15 reduction as advertised. The price was good and as promised the phone is in pristine condition. Not a mark or scratch anywhere like new.
It was well packaged for shipment. This is my second IPhone from Smart Cellular and can recommend them for the quality of their stock.”
Dear Ken,Thank you so much for giving us a 5-star rating for your experience with Smart Cellular. We truly appreciate your positive feedback.
We are delighted to hear that you were able to resolve the issue with ordering your iPhone 13 Pro on our website and successfully place the order. We always strive to provide a hassle-free and convenient shopping experience for our customers.
We are glad that you were able to take advantage of the £15 reduction as advertised, and that the price of the phone met your expectations. It's fantastic to hear that the phone arrived in pristine condition, without any marks or scratches. We take great care in ensuring the quality of our stock, and your satisfaction is always our top priority.
Furthermore, we are pleased that the packaging met your expectations and that your overall experience with us was positive. Thank you for your loyalty as a returning customer, and for recommending us based on the quality of our stock. We truly value your support and trust in our brand.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team.
Best regards
Smart Cellular Team
“Very happy with handset although only gripe was with the ability to track with customer service. Shame that this side of the business let the experience down. If you don't pay or opt for the premier service don't expect your handset to arrive quickly.”
Dear Thank you so much for taking the time to leave us your valuable feedback on Smart Cellular. We genuinely appreciate your kind words and are thrilled to hear that you are satisfied with our services. Making our customers happy is what we strive for every day, and knowing that we have achieved that with you brings us great joy.
We are constantly working to ensure that our customers receive top-notch service, and your feedback is a confirmation that we are on the right track. We believe that excellent communication, reliable network coverage, and transparent pricing are essential aspects of providing a great cellular experience, and we are glad that you have recognized those qualities in our service.
If you ever need any assistance or have any further queries, please do not hesitate to reach out to us. Our dedicated customer support team is always here to help you with anything you need.
Once again, thank you for choosing Smart Cellular and for sharing your positive experience with us. We truly value your support and look forward to serving you again in the future.
Warm regards,
Customer Experience Team
Smart Cellular
Thank you so much, Seamus, for your four-star rating of Smart Cellular! We greatly appreciate your feedback and support. Delivered on the next day, we're thrilled to hear that the phone you received matches the description perfectly. If you have any further questions or require any assistance, please don't hesitate to reach out. We value your satisfaction as our top priority. Thanks again, and have a fantastic experience with your new phone!
“I was pleasantly surprised how good the phone was. Works like new and it is well presented. I will recommend guys to try this before going for a new phone.”
Dear,Thank you so much for awarding Smart Cellular with a perfect 5-star rating! We truly appreciate your support and feedback.
We're thrilled to hear that you were pleasantly surprised by the quality of the phone. At Smart Cellular, we take pride in thoroughly refurbishing each device to ensure it works like new. It's delightful to know that our efforts have surpassed your expectations.
Additionally, we are glad that you found the phone to be well presented. We strive to provide our customers with a seamless and satisfying experience from the moment they receive their device.
We also want to express our gratitude for recommending others to give us a try before purchasing a new phone. Your word-of-mouth recommendation means a lot to us and we're confident that others will have a similarly positive experience.
Once again, thank you for your kind words and for choosing Smart Cellular. Feel free to reach out to us if you ever need any assistance in the future.
Best regards,
Smart Cellular Customer Support
“Received phone a day later than estimated,not sellers fault,phone is better than description,working perfectly,will certainly use Smart Cellular again, thanks,Brian Whittet.”
Dear Brian Whittet,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We apologize for the slight delay in receiving your phone compared to the estimated delivery date. We understand that such situations can be frustrating, but we're glad to know that you recognize it wasn't the seller's fault. We always strive to provide an exceptional customer experience, and we're delighted that the phone exceeded your expectations and is working perfectly.
Your kind words and willingness to use Smart Cellular again mean a lot to us. We look forward to serving you again in the future. Should you have any questions or need any assistance, please don't hesitate to reach out.
Once again, thank you for choosing Smart Cellular and for taking the time to share your positive feedback.
Dear Rafik,Thank you so much for your kind words and for giving Smart Cellular a 5-star rating! We truly appreciate your feedback and are thrilled to hear that your experience with us was exceptional.
We're delighted to know that the iPhone 14 Pro Max you purchased from us was in fantastic condition. It warms our hearts to hear that it made the perfect birthday gift for your son's 17th birthday, and seeing his happiness is truly rewarding.
Once again, thank you for choosing Smart Cellular. We're always here to provide you with the best products and services. If you ever need any assistance in the future, please don't hesitate to reach out to us.
