Dear Jill,Thank you so much for your fantastic 5-star rating and review of Smart Cellular! We truly appreciate your time and feedback.
We are thrilled to hear that you had a great experience with us and found our prices for used phones to be excellent. We pride ourselves on offering affordable options without compromising on quality. We're glad to know that your order arrived promptly and that everything is in perfect condition. It's reassuring to hear that you have no need for returns this time.
Thank you for expressing your willingness to choose our company again in the future. We look forward to serving you again and providing you with another seamless experience.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
“Smart Cellular provided me with an amazing experience! Their refurbished apple watch are known for being in excellent condition and often being cheaper than brand new products”
Dear Iman,Thank you so much for giving Smart Cellular a perfect 5-star rating! We truly appreciate your great feedback.
We are thrilled to hear that your experience with us was amazing! Our team at Smart Cellular takes pride in providing top-notch service and delivering excellent products to our valued customers like yourself. We are glad that our refurbished Apple watches have lived up to your expectations in terms of quality and condition.
At Smart Cellular, we strive to offer an exceptional shopping experience while providing affordable options for our customers. It's wonderful to know that our refurbished Apple watches have proven to be both excellent in their condition and cost-effective compared to brand new products.
Thank you once again for your kind words. We look forward to serving you again in the future!
Dear Kate,Thank you so much for your 5-star rating of Smart Cellular! We are thrilled to hear that you are happy with your new phone. It's always a pleasure to know that our customers are satisfied with our products.
If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for your kind review!
Dear Ella,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you are satisfied with the sound quality of our devices. We always strive to deliver the best audio experience to our valued customers.
However, we apologize if the build quality did not meet your expectations. We value your feedback and will take it into consideration for future improvements. If you have any further suggestions or concerns, please don't hesitate to reach out to us.
Once again, thank you for choosing Smart Cellular and for taking the time to provide your valuable feedback. We hope to continue serving you and exceeding your expectations in the future.
Dear Caroline,Thank you so much for your outstanding 5-star rating of Smart Cellular! We are thrilled to hear that you had such a positive experience with us.
It is truly wonderful to know that your first purchase from Smart Cellular was a success and that you are more than satisfied with both the prompt delivery of your refurbished iPhone 11 and its excellent quality. We greatly appreciate your kind words.
Once again, thank you for choosing Smart Cellular. We value your satisfaction above all else and look forward to serving you again in the future.
Thank you so much, Daren, for your fantastic 5-star rating of Smart Cellular! We truly appreciate it. We're thrilled to hear that you had a great experience with us and that the service provided was exceptional. We take pride in delivering iPhones on time and exactly as described. It was a pleasure serving you, and we hope to assist you again in the future.
Dear Eric,Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you are happy with our service. Your satisfaction is our top priority, so we are delighted to know that the delivery of your new phone was first class. We are grateful for your continued trust as this is the third phone you have purchased from us.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
“I have purchased 2 Apple iphones for my self and my wife at a very good price and, the phones are first class with no scratches and look very much like new, the delivery is 2 days and will recommend this company and also use again.”
Dear JP,Thank you so much for your amazing 5-star rating and review of Smart Cellular! We greatly appreciate your kind words and feedback.
We are thrilled to hear that you found our prices to be very good and that your Apple iPhones were in pristine condition, resembling brand new phones with no scratches. We take pride in offering top-notch products to our valued customers.
Additionally, we are delighted that our efficient delivery service fulfilled your expectations, ensuring your purchase arrived within just 2 days. We strive to provide a seamless shopping experience from start to finish.
Your recommendation means the world to us, and we are delighted to know that you plan to rely on us for your future cellphone needs. We look forward to assisting you again and providing you with exceptional service.
Thank you once again for choosing Smart Cellular!
“Bought a reconditioned iPhone. Very good condition for the price. Ordered over bank holiday weekend so took slightly longer to arrive, but not their fault. Very happy with the purchase. Would definitely buy from them again.”
Dear Kaz,Thank you so much for taking the time to give Smart Cellular a 5-star rating! We appreciate your feedback and are thrilled to hear that you are happy with your purchase.
We're glad that you found the reconditioned iPhone in very good condition for the price. We apologize for any delay in delivery over the bank holiday weekend but appreciate your understanding that it was beyond our control.
We look forward to serving you again in the future, and we're thrilled to have earned your trust. If you ever have any questions or need any assistance, please don't hesitate to reach out to us.
Thank you again for choosing Smart Cellular!
“Excellent price and phone in very good condition. Arrived next day - although the website showed the order as in process it had clearly already been sent. I contacted the love chat but the phone arrived while they were looking into it.”
Dear,Thank you so much for taking the time to leave us a 4-star rating for your experience with Smart Cellular. We truly appreciate your feedback!
We are glad to hear that you found our prices to be excellent and that the phone you received was in very good condition. We understand the importance of prompt delivery, and we're thrilled that your order arrived the very next day. We apologize for any confusion caused by the order status on our website, but we're happy to hear that your phone arrived before the issue was resolved.
Once again, thank you for choosing Smart Cellular. We value your support and hope to continue exceeding your expectations in the future.
Dear Simon,Thank you so much for your remarkable 5-star rating of Smart Cellular! We greatly appreciate your feedback and support.
We are delighted to hear that you are really pleased with the quality and condition of the device, as well as the swift delivery. It is our utmost priority to ensure that our customers receive top-notch products and hassle-free service.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future.
Dear valued customer,Thank you so much for taking the time to give us a 5-star rating for Smart Cellular. We truly appreciate your support and are delighted to hear that you are satisfied with our service. "Excellent service" and "very happy" are the kind words that motivate us to continually strive for excellence.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out to our dedicated team. Thank you again for choosing Smart Cellular.
Thank you so much for your wonderful 5-star rating of Smart Cellular! Your kind words and high praise are greatly appreciated. We strive to provide the best products and services to our valued customers, and we're thrilled to hear that you found our offerings to be in very good condition. Your satisfaction is our utmost priority, and we look forward to serving you again in the future. Thank you once again for choosing Smart Cellular!
“I recently had the misfortune of engaging with this company and I must say, it was an utterly appalling experience from start to finish. Despite my initial hope for a smooth transaction, I was met with nothing but incompetence and disregard for customer satisfaction.
First and foremost, their communication was abysmal. I provided clear instructions and expectations regarding the return of my i phone, yet they continuously failed to acknowledge or address them adequately. Despite numerous attempts to inquire about the status of my device, I was met with silence and indifference.
To make matters worse, I had paid for next day delivery, expecting a swift resolution. However, not only did they fail to honor their commitment to expedite the process, but they also neglected to provide any explanation for the delay. This level of disregard for customer service is simply inexcusable.
Furthermore, when attempting to clarify the terms and conditions of the return, they exhibited a complete lack of understanding and competence. Despite providing evidence to support my claims, they continued to disregard my concerns and attempted to shift blame onto me.
In summary, my experience with them was nothing short of a nightmare. Their incompetence, lack of communication, and disregard for customer satisfaction are indicative of a company that prioritizes profit over service. I strongly urge others to avoid engaging with them at all costs unless they enjoy frustration and disappointment.
I sincerely hope that this review serves as a warning to others and prompts with smart cellular to reevaluate their customer service practices.
Avoid at all costs.”
Dear Kyle,Thank you so much for taking the time to share your feedback on your experience with Smart Cellular. We sincerely appreciate your honesty and the opportunity to address the issues you encountered.
We want to apologize for the utterly appalling experience you had from start to finish. We understand how frustrating it must have been to face incompetence and a disregard for customer satisfaction. We are truly sorry for any inconvenience this has caused.
We acknowledge that our communication fell short, and we failed to adequately address your clear instructions and expectations regarding the return of your iPhone. We deeply regret the silence and indifference you encountered when inquiring about the status of your device. This lack of communication is not acceptable, and we apologize sincerely.
Furthermore, we are disappointed to hear that our commitment to next day delivery was not honored, and no explanation for the delay was provided. We understand how important it is to receive swift resolutions, and we regret the inconvenience caused by this oversight.
We are also concerned and apologize for the lack of understanding and competence displayed when clarifying the terms and conditions of the return. It is our responsibility to address concerns and provide a satisfactory resolution, and we apologize for falling short in this regard.
Your feedback regarding our incompetence, lack of communication, and disregard for customer satisfaction deeply concerns us. We assure you that we take these matters seriously and will be reevaluating our customer service practices to prevent such issues from occurring in the future.
We genuinely appreciate your warning to others and your hope for us to improve our customer service. We would like to learn more about your specific concerns and how we can make things better. If you would kindly provide us with your contact information or further details, we will do our best to address your concerns and ensure a better experience should you decide to engage with us again.
Thank you once again for bringing these issues to our attention, and we are committed to making the necessary improvements.
Thank you so much for taking the time to leave us such a wonderful 5-star rating! We truly appreciate your support and are thrilled to hear that you are satisfied with your purchase from Smart Cellular. Rest assured, we pride ourselves on delivering products swiftly and in top-notch condition. It's great to know that your phone arrived quickly and in excellent condition. We love that you're happy with your purchase! If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you so much for giving us a 5-star rating and for your kind words about Smart Cellular! We appreciate your feedback and we're glad to hear that you found our customer liaison very good. We strive to provide excellent service and make sure our products are exactly as described. If you ever have any questions or need assistance, please don't hesitate to reach out to us. Thank you again for choosing Smart Cellular!
“I ordered a black iPhone 12 in pristine condition but actually received a blue version. The phone is in pristine condition as advertised with no visible marks or blemishes and on this basis I am happy to keep it.”
Dear Gary,Thank you so much for taking the time to rate Smart Cellular with 4 stars! We greatly appreciate your feedback.
We apologize for the mix-up in the color of your order. However, we are delighted to hear that the phone you received is in pristine condition with no visible marks or blemishes, just as advertised. Your satisfaction is important to us, and we're glad to know that you are happy with the product.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We value your support and hope to serve you again in the future.
Thank you so much for your outstanding 5-star rating! We greatly appreciate it and are thrilled to hear that you had a positive experience with Smart Cellular.
It's fantastic to know that you found our phone to be of high quality and excellent value. We take great pride in delivering top-notch products that meet our customers' expectations. Our team works diligently to ensure quick and efficient delivery, so it's fantastic to hear that we succeeded in providing prompt service to you.
Being recommended by you as a highly recommended vendor means a lot to us. We strive to exceed customer expectations and create a positive shopping experience for everyone. Your kind words are highly encouraging and motivate us to continue delivering excellent products and services.
Once again, many thanks for your kind words and your support. We truly value your business. If you have any further questions or need any assistance, please feel free to reach out. We'll be more than happy to help!
Best regards,
Smart Cellular Team
“They still have my phone and I have not received payment. They paid it into the wrong account that doesn’t exist and I have been chasing for over a week. Katy does not answer or return my calls despite leaving messages daily. I was told it would be chased this week Tuesday yet had no response. No one has chased this up and I have spoken to the bank to make them aware and it is easily rectified from smart cellulars end. I paid extra tracking postage. I have emailed numerous times, daily and got one response-Katy is looking into it which clearly is not as I’ve had no contact. I have asked for my phone to be returned back to me plus the extra postage I took out which was supposedly to be reimbursed. Are they a fake company???? I am about to alert the police…appalling”
Dear Lucy,
Thank you so much for taking the time to share your experience with us at Smart Cellular.
Please note that the payment has been made into the accounts provided by you, which was your old bank account, and the funds were not returned to us. We kept you updated via email, and Katie told you over the phone that the phone is not monitored for calls, this is why you were unable to reach her.
If there is anything further you believe we can do to improve the situation, please let us know.
“I received the iPhone 12 Pro in pristine condition as expected. Reasonably priced compared to market. Battery health 80%. Some delay in postage but received within 7 business days. Will recommend to anyone who wants a new like phone.”
Dear SAS,Thank you for leaving a 4-star rating for Smart Cellular. We are delighted to hear that you received the iPhone 12 Pro in pristine condition, just as you expected. Our team always strives to ensure our products reach our customers in the best possible condition.
We are also happy to know that you found the price of the iPhone 12 Pro to be reasonable compared to the market. Providing our customers with affordable options is one of our top priorities.
We apologize for any delay you experienced in the postage process. However, we are glad that despite the delay, you still received your phone within 7 business days. We appreciate your patience and understanding in this matter.
Lastly, thank you for recommending our services to others who are in search of a new-like phone. Your satisfaction means a lot to us, and we're thrilled to have earned your recommendation.
If there is anything else we can assist you with, please feel free to reach out. We are here to provide you with top-notch products and excellent customer service.
Posted 9 months ago
Dear SAS,Thank you for giving Smart Cellular a 4-star rating! We are thrilled to hear that you received the iPhone 12 Pro in pristine condition, just as you expected. We take great pride in delivering high-quality products that meet our customers' expectations.
We appreciate your feedback on the pricing of our devices, and we are pleased to know that you found it reasonable compared to the market. We strive to offer competitive prices without compromising on quality.
Regarding the battery health at 80%, we understand the importance of a well-functioning battery, and we aim to provide devices with optimal battery performance. Please feel free to reach out to our customer support team if you have any concerns or need assistance in the future.
We apologize for any delay in the postage process, but we are glad to know that you still received your order within 7 business days. We are continuously working on improving our shipping services to ensure a seamless experience for our customers.
Once again, thank you for choosing Smart Cellular, and we truly appreciate your recommendation. If there is anything else we can assist you with, please don't hesitate to contact us. We look forward to serving you again in the future.
Best regards,
[Your Name]
