Smart Cellular Reviews

“ Have contacted the Returns email address where Rebecca gave me instructions on how and where to send it back to them. ”

“ Under Returns & Refunds section on their website they state 'We offer a 30-day money-back policy on all our products'. ”

“ Original order incorrectly shipped. Delays in receiving correct model. Still waiting for refund on returns postage. ”

“ One issue you could let slip, 3 and then play games and I loose money! Total clown show, I’d be amazed if anyone ever gets the grade/colour/spec phone they purchased, case in point my return photo from RM showed countless & I mean countless returns, save, time, saintly & money, any company but these jokers or should I say scammers as that’s what they are. ”

“ Phone was described as ‘Excellent’ when it arrived it had numerous marks on it. Took a number of emails before I received my refund 11 days later. Still haven’t received my postage returns cost yet. ”

“ The Returns Team responded, confirming that my request had been forwarded to the dispatch team. ”

“ The wrong phone was despatched (mistakes happen) Smart Cellular offered to replace, providing me with a pre-paid returns label. I was unable to be without a phone so accepted a part refund, being the difference between what I had paid and the value of the phone I received. This all took a while but, in the end a fair result. z the phone (iphone 12)? is working well. ”

“ Terrible experiance using this company, used them twice and both times they got the order wrong badly, wrong sized memory on phone and wrong colours and one is locked when i ordered an unlocked phone, both times the delivery was over weeks late with no offer of compensation for inconvienance or even any useful update information offered just endless back and forthing before the phones arrived and both occasions the order was completly wrong bar the model of phone Will be unlocking the locked phone at my own convienance instead of even attempting to navigate the returns ordeal all over again Will be seeking a phone elsewhere in the future i reckon ”

“ Do not buy anything from this place...paid for a phone 8 weeks ago..they sent wrong phone out to me then I paid to return it straight away and returns said they would send dispatch date out soon and now after countless emails still nothing..8 weeks on..this was a Xmas gift for my daughter and now I have nothing...no one will help me on the chats nor the emails...terrible customer care...I'm just left waiting now.. ”

“ Why oh why did I not read reviews first. Everyone of the negative reviews are 100% true. Believe me. They offer quite clearly above market value to entice you to choose them to sell your phone to them however they will never ever honour that price. They will find any excuse to low ball you in the hope that you will just accept it and save yourself the bother of having them send it back. You have to pay for the returns postage as well!! Avoid at all cost!! ”