Smart Cellular Reviews

“ Absolutely shocking experience. Mobile was supposed to be in pristine condition. Scratches and scrapes all over phone. Took weeks to get a refund. Still waiting for my postage refund. Customer service very poor. ”

“ As of Jan 7th 2025, still no 2nd device and after eventually getting through to the rude customer service on the phone, apparently we should be getting a refund for this device (we will see!) We have no explanation as to why we've not received the device, but my best guess is that they are selling devices they do not have in stock and are hoping you will just wait until they have stock. ”

“ Order was only delivered on the 12th working day after order date, and only dispatched on the same day as the order was cancelled, meaning it had to be returned at my on cost before a refund was eventually received ”

“ The order was not shipped for 2 weeks after being delayed twice at which point I asked them to cancel it and refund to which they responded with ok. ”

“ Wrong phone, waiting months for refund. I purchased a phone in October. It came 1 week late. They sent the wrong phone. I posted it back using recorded delivery. They received it. They have still not refunded me almost 2 months later. Now they are ignoring emails. I am reporting them to trading standards. Please save yourself the headache. ”

“ Urgent: Request for Update on Phone Replacement/Refund Hi, I am writing to request an urgent update regarding my phone replacement or refund. ”

“ They offered to post a new box and charger out which won’t come before Christmas and said I can buy my own charger and get a refund if I provide a receipt and sales approve it. ”

“ Trustpilot reviews Thanks for your review! Smart Cellular Your review is pending.Read more James Trower 0 reviews GB Rated 1 out of 5 stars Avoid this scam company at all costs I don't really know where to begin with how Smart Cellular are so awful, and borderline fraudulent operations have affected our experience with them, my partner ordered a Samsung s23 ultra over a month ago and this phone still hasn't arrived not only that the refund they have said is agreed has also not happened, this phone was purchased on the basis of a 48 hour delivery time after a week still no phone, there were false promises and lies from whoever she delt with of online chat, because that is the only was you can have contact with someone, who I think also all use false names and they seem to use a tactic that they tell you what you want to hear and actually do nothing, and all you do is chase them, After she was having so much trouble I got involved, I was dealing with Claire if that's her real name, who eventually agreed a refund of the phone, however that process has been just as frustrating full of blatant lies once again because two weeks later there is still no refund, our only option now is to post the truth on how this company operates in such a fraudulent manner on every platform we can think of until this matter reaches it's conclusion of course if they were to actually refund the phone before we contact the relevant authorities I will happily delete my reviews if this awful experience is delt with ”

“ Product itself is in great condition, better than expected. Delivery was slightly longer than expected but I did order on the black Friday event. Only issue we had is the wrong colour was sent, trying to get hold of customer services was a nightmare, a solution of a partial refund was offered but as yet has not been actioned. ”

“ chased called and emailed - no response - i have a feeling these people are scammers and tomorrow i will be getting clawback from bank as a fraud transaction if they dont resolve, refund or respond - dont have time to waste chasing incompetence and poor service companies ”