Smart Cellular have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Smart Cellular supplied my order in very prompt time and the price was very competitive. The product arrived in very good condition as stated and the after sales service has been exceptional.
I would recommend Smart Cellular to my friends and family and I would definitely buy from them again.
”
- Anony****
“
The order process was easy and quick and the produce arrived in good time. The price was very competitive and after sales very prompt.
I would use Smart Cellular again and reccommend them you friends.
”
- Anony****
“
The price, order process and delivery were very good. However I had an issue with the phone and this was were the issues revealed themselves. The replacement process, information and support provided was quite poor.
”
- T***
“
I purchased iPhone 12 mini for my son. He is very happy with his new phone. Delivery took longer than expected and had to email twice but at the end everything was fine.
”
- A***
“
This is the first time I have used Smart Cellular and have been impressed with the products and level of service. Ordering was easy and I received my phone promptly. Smart Mobile kept me well informed or the order progress and delivery. On receipt of the phone i was very happy with the condition. I can therefore recommend Smart Cellular and advise that I will be using them again for a future planned purchase.
”
- Anony****
“
The price, order process and delivery were very good. However I had an issue with the phone and this was were the issues revealed themselves. The replacement process, information and support provided was quite poor.
”
- T***
“
Have contacted the Returns email address where Rebecca gave me instructions on how and where to send it back to them.
”
- Bob ****
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Under Returns & Refunds section on their website they state 'We offer a 30-day money-back policy on all our products'.
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- Pre****
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Original order incorrectly shipped. Delays in receiving correct model. Still waiting for refund on returns postage.
”
- Anony****
“
I immediately complained and requested a refund of my £245.
”
- G****
“
Ordered a iPhone 16 pro wasn’t delivered on date they say I’ve tried to get refund but they are refusing to refund money I’ve now had to escalate this to my bank to get refund as they don’t care about there customers I would advise anyone to stay away from them don’t give them your money as u will have a fight on your hand trying to get this back
”
- Scott Fo****
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They now tell me that I need to wait ten days for a refund so have been reported as scammers.
”
- Anony****
“
Smart Cellular supplied my order in very prompt time and the price was very competitive. The product arrived in very good condition as stated and the after sales service has been exceptional.
I would recommend Smart Cellular to my friends and family and I would definitely buy from them again.
”
- Anony****
“
This is the first time I have used Smart Cellular and have been impressed with the products and level of service. Ordering was easy and I received my phone promptly. Smart Mobile kept me well informed or the order progress and delivery. On receipt of the phone i was very happy with the condition. I can therefore recommend Smart Cellular and advise that I will be using them again for a future planned purchase.
”
- Anony****
“
Good customer service! Well Priced item and in fab condition.
”
- ****
