Smart Cellular Reviews

“ Quick delivery, good price, happy customer :) ”

“ Prompt service, phone arrived on time andvwas as described, excellent condition and an excellent price ”

“ Competitive price. Bought a phone in 'excellent' condition and it is literally perfect. 2 months free insurance too. So happy. Delays with my order due to stock issues but kept informed. Customer services were really helpful and responsive. ”

“ Prompt delivery. Very helpful customer service. Phone was as described. Pristine condition ”

“ The product was as advertised. In pristine condition. Prompt delivery and helpful customer service. ”

“ Good value for money, efficient service (delivery time was exactly as advertised), and the phone was in excellent condition. ”

“ I received INCREDIBLY rude customer service; she told me that what I had been told by an online chat about the timing of returns (that I was in time) was irrelevant: and also the advice that she herself had given me a few days before this call (“I’ll arrange a refund for you”) was also irrelevant :”you signed up to our terms and conditions”. ”

“ I phoned an emailed multiple times over the course of the following 6 weeks, each time being told they had emailed the returns department but had not received a reply. ”

“ Have contacted the Returns email address where Rebecca gave me instructions on how and where to send it back to them. ”

“ Just use BackMarket.com instead. I waited over a week for what turned out to be a faulty handset here, now I’ve waited over 6 weeks for a refund. Talking to customer service is like banging your head against the wall 🤣 ”

“ Absolutely appalling, I ordered my phone last Friday, 7th March, with an expected delivery date of Tuesday and Wednesday this week. I took time off and waited for delivery, which did not arrive. I called customer service and was informed that my order would be with me by Friday. I have emailed and had no confirmation and no one has got back to me. I have called again this morning to be told that it hasn't been despatched yet, but she can escalate it and it could arrive tomorrow. Multiple times I was told that I could request a refund, but all I want is my phone that was paid for in full on 7th March ”

“ Now close to 1 year, still no phone or refund. ”

“ Easy to use website, and great customer service. Product as described. ”

“ Prompt delivery. Very helpful customer service. Phone was as described. Pristine condition ”

“ The product was as advertised. In pristine condition. Prompt delivery and helpful customer service. ”