“Ordered an Apple iPhone XR (64GB) - White - (Unlocked) Pristine for my daughter and the phone was in Excellent condition. Really pleased with the condition, the battery life and the price I paid for it. I would definitely recommend buying a refurbished handset from Smart Cellular and will be using them again in the future.”
Thank you so much for your amazing 5-star rating, T! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with Smart Cellular. We are delighted that the Apple iPhone XR you ordered for your daughter in the color white and an unlocked, pristine condition exceeded your expectations. It brings us great joy to know that you are pleased with the excellent condition of the phone, its battery life, and the price you paid for it. Your recommendation means the world to us, and we are grateful for your trust in buying a refurbished handset from us. We look forward to serving you again in the future!
“This mobile order was cancelled on January 30th, The package with the mobile in has been returned to you unopened via Royal Mail recorded delivery which you received at 1018 Thursday 8th February I have been waiting for my refund since January 30th, Going by previous reviews about smart cellular they are useless”
Dear Jan,Thank you so much for taking the time to provide us with your feedback on your recent experience with Smart Cellular. We really appreciate it when customers like yourself share their thoughts and let us know how we can improve.
First and foremost, we want to apologize for the inconvenience you have encountered with your mobile order, as well as the delay in receiving your refund since January 30th. We understand how frustrating this must be for you, and we sincerely apologize for any inconvenience caused.
We take all customer complaints seriously, and we are truly sorry that your experience with us has not met your expectations. We would like to assure you that we are actively looking into the issue and taking steps to ensure it does not happen again in the future.
In order to make things better, we would greatly appreciate any suggestions or feedback you might have on how we can improve our services. Your input is invaluable to us, as it enables us to address any areas of concern and strive for excellence in serving our customers.
Once again, thank you for bringing this matter to our attention. We value your business and we hope to have an opportunity to make it right for you in the near future.
Best regards,
Customer Support Team
“After a bit of a shakey start I rang Smart Cellular I rang the company and spoke to Frankie, she was very helpful, she sorted the problem and my new phone was delivered the following day. Great service 👍👍👍”
Dear Daphne,Thank you so much for your glowing 5-star review of Smart Cellular! We truly appreciate your kind words and are thrilled to hear about your positive experience with us.
We are glad that you reached out to us after a bit of a shaky start, and we're even more delighted that Frankie was able to assist you and resolve the problem efficiently. Our team is committed to providing top-notch customer service, and we're glad that Frankie delivered on that front.
It's great to hear that your new phone was delivered promptly on the following day, ensuring that you were back up and running in no time. We're delighted that our service met your expectations and we hope to continue exceeding them in the future.
Thank you once again for choosing Smart Cellular, and we look forward to serving you again in the future!
Best regards,
[Your Name]
Dear Katherine,Thank you so much for taking the time to give Smart Cellular a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us.
"Great product, super fast delivery. Many thanks 🙏🏻"
Your satisfaction is our top priority, and we will continue striving to provide excellent products and speedy delivery for all our customers. If there's anything else we can assist you with, please don't hesitate to let us know.
Once again, thank you for choosing Smart Cellular and for your kind words!
Warm regards,
[Your Name]
Dear Lilly,Thank you so much for your amazing 5-star rating of Smart Cellular. We truly appreciate your support and are thrilled to hear that you are satisfied with our service.
We also want to mention that we take pride in our prompt delivery and providing exceptional customer service. We're glad to know that your experience was really very fast and that our team took good care of you.
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future!
Best regards,
[Your Name]
Dear [Reviewer],Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear about your positive experience.
It is truly rewarding to know that our speedy service exceeded your expectations and that the phone was delivered ahead of schedule. We pride ourselves on providing efficient and reliable service to all our valued customers. Your satisfaction and happiness, as well as your daughter's, means the world to us.
Once again, thank you for taking the time to share your feedback with us. We are grateful for your support and look forward to serving you again in the future.
Warm regards,
[Your Name]
“I am still waiting for a replacement phone . I sent the faulty one back in December. The have had it since Jan 8th ,and I'm still waiting. Worst company ever . They don't answer messages phones calls or emails .”
Thank you for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate customers like yourself who take a moment to let us know about their experiences.We sincerely apologize for the delay in receiving your replacement phone. We understand how frustrating it can be to wait for a resolution, especially when you have already sent the faulty phone back in December. Our team received the device on January 8th, and we apologize for any inconvenience caused by the delay in addressing your issue.
We are genuinely sorry for the lack of communication and responsiveness on our part. It is not representative of the level of service we strive to provide. We understand that unanswered messages, phone calls, and emails only lengthen the resolution process and cause further frustration.
We would like to make things right for you. Could you please provide us with your order details or any additional information? This will help us locate your case immediately and ensure your replacement phone is expedited as soon as possible. We are committed to resolving this issue for you promptly and to your full satisfaction.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We look forward to resolving this matter for you and improving your perception of our company.
Dear Oscar,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your support and recommendation. We are thrilled to hear that this is your third purchase from us and that you are very happy with our products and services. Your satisfaction is our top priority, and we will continue to strive to provide you and everyone else with the best cellular solutions available.
Thank you again for choosing Smart Cellular!
Best regards,
[Your Name]
“Do not use this company to sell your item. You will regret it. Whilst like others, they offer a price and then reduce the offer when it's in their possession by lying about the item, the actual issue is non payment. They promise to pay the same day. THIS DOES NOT HAPPEN. I am now contacting the Police for theft of goods and have also started small claims proceedings against them. They will not answer calls or respond via thier online chat. AVOID at all costs. YOU HAVE BEEN WARNED!”
We want to assure you that our grading process is thorough and intended to be fair and transparent. We understand that the condition of a device can be subjective, and we are committed to ensuring our customers are satisfied with our evaluations. If a device does not meet the initially quoted condition, we are open to regrading it. We encourage customers to request pictures of their devices if there are any discrepancies in the assessment, and we are more than willing to provide these.
Dear Lynda,Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your feedback and are delighted to hear that you had a positive experience with us. We're glad you found our delivery service to be very good, and we take pride in providing high-quality iPhones in excellent condition.
We understand that transferring data can sometimes be a bit challenging, especially with the advancements in technology. Don't worry, you're not alone! Should you ever need any assistance or have any questions, our support team is here to help.
Thank you once again for your kind review. We value your satisfaction and hope to serve you even better in the future!
Best regards,
[Your Name]
“I purchased a refurbished iPhone which was described as pristine. When it came I was very happy as it was indeed pristine. It came within the delivery time specified and was well packed. Very happy customer.”
Dear Robert,Thank you so much for your outstanding 5-star rating of Smart Cellular! We greatly appreciate your feedback.
We are thrilled to hear that you had a fantastic experience with us and that your refurbished iPhone exceeded your expectations. Our team takes great pride in accurately describing and delivering top-notch products, and we are delighted that your device arrived in pristine condition and within the expected delivery time.
Thank you again for choosing Smart Cellular. We value your satisfaction and look forward to serving you in the future.
Best regards,
[Your Name]
Dear Den,Thank you so much for taking the time to leave us a 5-star rating for Smart Cellular! We greatly appreciate your support and are thrilled to hear that you are happy with your new phone.
It's fantastic to hear that the delivery arrived on time and that you are satisfied with your purchase. We strive to provide top-notch products and services to our customers, and your feedback reassures us that we are on the right track.
If you have any questions or need further assistance, please don't hesitate to reach out to us. We are here to help!
Once again, thank you for choosing Smart Cellular. We value your business and hope to serve you again in the future.
Best regards,
[Your Name]
Dear [Reviewer],Thank you so much for taking the time to rate Smart Cellular with five stars! We greatly appreciate your positive feedback and your continued support.
We are thrilled to hear that you are satisfied with our service. Fast delivery and good price are fundamental values that we strive to provide to all our customers. Your kind words reinforce our commitment to delivering exceptional products and a seamless shopping experience.
Once again, thank you for your high rating and for choosing Smart Cellular. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear [Reviewer],Thank you so much for taking the time to leave us a five-star rating for Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.
Also, we're glad to know that your order was delivered quickly and that the phone is in great condition. Customer satisfaction is our top priority, and we always strive to provide high-quality products with efficient delivery.
Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future!
Best regards,
[Your Name]
“Thank you to Smart Cellular for the quick response and turnaround of the order for an iPhone 13. The phone was in excellent condition and packed well for delivery. We would definately use this supplier again - 5 stars.”
Dear Terry,Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that your experience with us was a positive one.
We would like to express our gratitude for your kind words and for acknowledging our quick response and turnaround time for your iPhone 13 order. It is our priority to ensure prompt and efficient service to all our valued customers.
Moreover, we are delighted that the iPhone 13 arrived in excellent condition and was well-packed for delivery. Quality and customer satisfaction are at the core of our business, and we are glad to have met your expectations.
Thank you again for choosing Smart Cellular as your supplier. We are honored to have earned your trust, and we look forward to serving you again in the future.
Best regards,
Jeff S
Smart Cellular Team
Posted 1 year ago
Dear Terry,Thank you so much for taking the time to leave us a 5-star rating and write such a wonderful review about Smart Cellular. We truly appreciate your kind words and feedback.
We are thrilled to hear that you had a great experience with our quick response and turnaround time for your iPhone 13 order. It is our priority to provide efficient service to our valued customers like you.
We are also glad that you found the phone in excellent condition and well-packed for delivery. Ensuring our products' quality and safe delivery is something we take very seriously.
It means a lot to us to hear that you would definitely choose us as your supplier again. Your satisfaction is our ultimate goal, and we will continue to strive for excellence in serving you and all our customers.
Thank you again for your support and recommendation. We are truly grateful for the trust you have placed in us.
Best regards,
Jeff S
Dear Lee,Thank you so much for your fantastic five-star rating of Smart Cellular! We are thrilled to hear that you had a positive experience with us.
We are glad to know that our product was exactly as described, and that our delivery was fast. Our team strives to provide excellent communication throughout the entire process, so it's wonderful to hear that we met your expectations in this regard as well.
Thank you once again for choosing Smart Cellular, and we hope to serve you again in the future.
Have a fantastic day!
Best regards,
Jeff S
Dear Phil,Thank you so much for your 4-star rating of Smart Cellular! We genuinely appreciate your support and feedback. We're thrilled to hear that you found our prices great and our website user-friendly. It's also wonderful to know that your phone arrived well packaged and in excellent condition. Your satisfaction is our priority, and we look forward to serving you again in the future.
Best regards,
Jeff S and the Smart Cellular Team
Dear Loocy,Thank you so much for giving us a fantastic 5-star rating! We really appreciate your support of Smart Cellular.
We are thrilled to hear that you found our prices amazing for the pristine iPhone 13. It's great to know that the phone arrived swiftly and in impeccable condition. Your recommendation means a lot to us!
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We'll always be here to provide you with exceptional service.
Once again, thank you for choosing Smart Cellular!
Best regards,
Jeff S
Dear Steve,Thank you so much for your glowing 5-star review of Smart Cellular! We greatly appreciate your kind words and are thrilled to hear that you had such a positive experience with us.
We are especially delighted to read that you found our delivery to be quick, the product in good condition, and the price to be fair. These are all pillars of our commitment to delivering excellent service and value to our valued customers like you.
Once again, thank you for choosing Smart Cellular and for taking the time to share your satisfaction with the world. We look forward to serving you again in the future.
Warm regards,
[Your Name]
Posted 1 year ago
Dear Steve,Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your kind feedback and are thrilled to hear that you are satisfied with your experience.
Quick delivery, good condition, and a fair price are all pillars of our commitment to providing the best service to our valued customers. Your words of praise serve as a great encouragement for our team to keep up the excellent work.
We truly value your support and look forward to serving you again in the future. Should you have any further questions or require any assistance, please don't hesitate to reach out.
Thank you once again for choosing Smart Cellular!
Best regards,
Jeff S
Dear Paul,Thank you so much for your 5-star rating of Smart Cellular! We greatly appreciate your kind words about our service and are glad to hear that you are very pleased with your new iPhone 13. It's always rewarding to know that our customers are satisfied with their purchases.
If you have any questions or need any assistance in the future, please don't hesitate to reach out to us. We're here to help!
Thank you once again for choosing Smart Cellular.
Best regards,
Jeff S
