“Absolutely shocking Company, avoid at all costs. Bought a iPhone December 2023 which arrived 2 weeks late and was faulty, returned it twice but they could not fix it, I refused collection from the postman and it was returned to Smart Cellular. They have no idea where the phone is which is easily solved by using the tracking number they used to accept it back. They would not share the tracking number so I can do no more. The result is that I have lost nearly £300 and don't even have a faulty phone. STAY CLEAR”
Dear Emma,
Thank you for your wonderful 5-star review! We're thrilled to know that you're loving your new phone and that our service met your expectations. Your satisfaction is our top priority, and we appreciate your support!
If you have any questions or need assistance down the line, please feel free to reach out. We're here to help and can't wait to serve you again!
Best regards,
The Smart Cellular Team
We're genuinely sorry to hear about your experience, Anthony. It’s incredibly frustrating to deal with undelivered items and the hassle of obtaining a refund. We understand that this has been a difficult situation for you. Please reach out to us directly, as we would like the opportunity to address your concerns and improve our service. Your feedback is important to us, and we appreciate the chance to make things right.
Best regards,
The Smart Cellular Team
“I was really excited about the camera based on early reviews, and it did not disappoint. The photos are crisp and vibrant, even in low-light settings. I feel like I have a professional camera in my pocket”
Dear Leo,
Thank you for your incredible 5-star review! We're thrilled to hear that the camera has exceeded your expectations and that you're capturing such vibrant photos, even in low-light settings. It’s wonderful to know you feel like you have a professional camera right in your pocket!
We strive to provide top-quality products that enhance your experience. If you ever have questions or need assistance, please feel free to reach out. We’re here to help and look forward to serving you again!
Best regards,
The Smart Cellular Team
“Ordered 2 iPhones from this company and have never receive them, they were due the 15th October and I have been fobbed off with every excuse going !! I have now asked for a refund and they are saying it will take 10 working days , going by my experience I am not holding out much hope - shambles of a company !!”
We're really sorry to hear about your experience, Jill. It’s frustrating to wait longer than expected, and we completely understand your disappointment. We strive for better communication and service, and it's upsetting to know we didn’t meet your expectations this time. Please reach out to us directly so we can assist you further and help resolve your concerns. Your feedback is crucial, and we appreciate the chance to improve.
Best regards,
The Smart Cellular Team
Dear Emma,
Thank you for your fantastic 5-star review! We're so happy to hear that you love your new phone and had a brilliant service experience with us. Your satisfaction means the world to us, and we strive to ensure every customer feels valued.
If you need any assistance or have questions in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
We're really sorry to hear about your experience, JR. Waiting over a month for your order is certainly frustrating, and we understand how disappointing it is when our delivery times don't align with what’s advertised. We appreciate your patience and want to assure you that we are here to help. Please reach out to us directly so we can assist you further and address your concerns. Your feedback is crucial, and we aim to improve our services.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're thrilled to hear that you experienced quick service without any issues, and that your product arrived as advertised. Ensuring customer satisfaction is our top priority, and your feedback truly makes our day!
If you have any questions or need assistance in the future, please feel free to reach out. We appreciate your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Allen,
Thank you for your thoughtful 4-star review! We're delighted to hear that your item met your expectations, and that you found our prices competitive. Ensuring secure packaging and prompt dispatch is important to us, and it’s great to know you appreciated that!
If you have any further feedback or need assistance, please don’t hesitate to reach out. We truly value your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
“I was amazed at how quickly the phone arrived! I ordered it on a Friday, and by Monday morning, it was already at my doorstep. The packaging was secure, and the phone arrived in perfect condition. Very satisfied with the delivery speed.”
Dear Valued Customer,
Thank you for your fantastic 5-star review! We’re thrilled to hear that your phone arrived so quickly and in perfect condition. Our team works hard to ensure secure packaging and speedy delivery, and it’s wonderful to know that this made a positive impression on you.
If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
“I send and sold my phone in Aug over 10 weeks ago it was an iPhone 15 I have sent 26 emails and called 5 times for payment to be made with no response to make payment, after promises of calling me! They have in effect stole my device, I am contacting the police as we speak to report the device stolen! Rubbish company, thrives, never use them, they don’t answer the phone, or call you back please avoid them”
We're very sorry to hear about your experience, David. It's unacceptable that you haven't received the communication or payment you deserve, and I completely understand why you're frustrated. We strive to provide timely responses and efficient service, and it’s clear we’ve fallen short in your case. Please contact us directly so we can investigate your situation and work towards a resolution. Your feedback is important to us, and we want to do everything we can to make this right.
Best regards,
The Smart Cellular Team
“Shocking. Don’t even deserve 1 star. Don’t sell to them, as if you don’t agree with the pathetic price they offer they then won’t return your device when they say they will. Ignore all emails and don’t answer the phone. Dishonest company.”
We're really sorry to hear about your experience. It’s disappointing to know that we haven’t lived up to your expectations, and your frustration is completely understandable. We aim to provide better service and communication. Please reach out to us directly so we can address your concerns and work towards a solution. Your feedback matters, and we’d like the chance to rectify this situation.
Best regards,
The Smart Cellular Team
“My first refurbished phone as a gift for my daughter for Christmas, looks immaculate, turns on fine, she’s going to love it and best price around! Slight delay in delivery but prompt reply from the company. Happy with the purchase 🙂”
Dear Valued Customer,
Thank you for your glowing 5-star review! We’re thrilled to hear that you chose a refurbished phone as a gift for your daughter. It's great to know that it arrived in immaculate condition and is ready to bring joy this Christmas!
We appreciate your understanding regarding the slight delivery delay, and we’re always here to assist you whenever you need. Your support means a lot to us, and we're excited to serve you again in the future!
Best regards,
The Smart Cellular Team
I'm sorry to hear that you feel this way about our company. It's concerning to know that we haven’t met your expectations, and we take your feedback seriously. I assure you we strive for honesty and transparency in our business practices. Please consider reaching out to us directly to discuss your concerns further, as we’d like the opportunity to address the issues you've raised.
Best regards,
The Smart Cellular Team
“They promised a guaranteed return on my investment but after investing my life savings, I got nothing in return. They seemed legitimate at first, but it was all a scam. I urge people to stay away from awful platforms and not risk their hard-earned money like I did. Report scam to Mr. Sharon Oneil via Email
SHARONRECOVERINGEXPERTS at g ma il dot c 0 m”
Dear Marci,
Thank you for sharing your experience, and we genuinely apologize for the distress you've encountered. We understand how disheartening it can be not to receive the expected return on your investment. At Smart Cellular, we strive to provide a trustworthy platform for our customers and value your feedback immensely.
We take any concerns regarding our platform's credibility seriously and encourage you to reach out to us directly so we may address your issues and clarify our commitments. Your patience and understanding are appreciated, and we hope to have the chance to restore your faith in us.
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you for your 4-star review! We’re glad to hear that your order arrived quickly following your purchase. Your feedback is important to us, and we’re always striving to improve our services.
If you have any questions or need further assistance, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear Aneta,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that you had a great experience with our service and that you’re happy with your phone at such a good price.
Your satisfaction means the world to us, and we truly appreciate you taking the time to share your thoughts. If you need any assistance in the future, please don’t hesitate to reach out!
Thanks again for choosing Smart Cellular. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“The item was delayed due to the company taking a while to verify payment but once sorted, I received the phone pretty quickly. The phone is in excellent order and works a treat. No complaints at all. The product is as advertised and I love it. Their emailed me back in good time and sorted my issue quick enough.”
Dear Sam,
Thank you for your wonderful 5-star review! We’re thrilled to hear that, despite the initial payment verification delay, you received your phone quickly and that it’s in excellent condition.
Your feedback regarding our prompt communication truly means a lot to us. We’re delighted that you love your new phone and it’s working well for you! If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Thanks once again for choosing Smart Cellular, and we look forward to serving you in the future!
Best regards,
The Smart Cellular Team
Dear Robert,
Thank you for your fantastic 5-star review! We’re delighted to hear that your iPhone 13 arrived in mint condition and that the delivery was quick and well-packaged.
Your feedback is greatly appreciated, and we’re thrilled that you’re happy with your purchase at such a great price. Should you have any questions or need assistance in the future, please feel free to reach out!
Thanks again for choosing Smart Cellular, and we can’t wait to assist you again!
Best regards,
The Smart Cellular Team
