“the phone wasn't the same colour I requested and there was still an active sim inside. other than that, overall easy to get in touch with, perfect conditions, fast delivery!”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We appreciate your feedback regarding the color mix-up and the unintentional active SIM. We're glad to hear that our communication was easy and that you found the phone in perfect condition with fast delivery.
Your experience matters to us, and we're always here to assist you in any way we can.
Best regards,
The Smart Cellular Team
Dear Pete,
Thank you for your lovely 4-star review! We're thrilled to hear that you found our product to be great and at a great price. Your satisfaction is our priority, and we appreciate your support.
If you have any questions or need further assistance, don’t hesitate to get in touch!
Best regards,
The Smart Cellular Team
“Excellent value and the iPhone was exactly as described. Dispatch time was a little longer than I expected but pleased with the product once it arrived .”
Dear Vickie,
Thank you for your great 4-star review! We're so pleased to hear that you found excellent value in your iPhone and that it met your expectations. We appreciate your patience regarding the dispatch time, as we strive to ensure every product is carefully handled.
Your feedback is invaluable, and we're here to assist you with any questions or needs you may have in the future.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We're pleased to hear that you found your purchase to be a good price and that you were kept up to date with the delivery.
Your feedback is important to us, and we’re always here to assist if you have any questions or need help in the future.
Best regards,
The Smart Cellular Team
Dear Lorraine,
Thank you for your great 4-star review! We’re glad to hear that you enjoyed the product and found our prices competitive.
We appreciate your understanding regarding the delivery delay during this busy season, and we’re committed to keeping our customers updated throughout the process. If you have any further questions or need assistance, feel free to reach out anytime!
Best regards,
The Smart Cellular Team
“"Some slight delays in delivery and communication about when to expect delivery were vague. However, they use Royal Mail, the best delivery service, which meant I could trust safe delivery. The quality of the phone was described as pristine, which it was. Overall, a very satisfactory purchase. "”
Dear Dave,
Thank you for your thoughtful 4-star review! We appreciate your patience regarding the delivery delays and are glad to hear that you trust Royal Mail for safe delivery. It’s fantastic to know you found the phone to be in pristine condition, just as we described.
Your feedback is invaluable to us, and we’re here to assist you with any questions or needs in the future.
Best regards,
The Smart Cellular Team
“Some slight delays in delivery and communication about when to expect delivery were vague. However, they use Royal Mail, the best delivery service, which meant I could trust safe delivery. The quality of the phone was described as pristine, which it was. Overall, a very satisfactory purchase.”
Dear Dave,
Thank you for your thoughtful 4-star review! We’re glad to hear that you found the quality of the phone to be pristine and appreciate your trust in our choice of Royal Mail for delivery. We apologize for the slight delays and vague communication you experienced; your feedback is invaluable to us as we strive to improve our services.
If you have any questions or need assistance moving forward, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“Initially sent incorrect phone, however this was rectified and correct order received. Phone was in excellent condition. There was quite a delay in receiving the correct order. Email communication was received.”
Dear Reviewer,
Thank you for taking the time to share your experience with us! We appreciate your understanding regarding the initial mix-up and are glad to hear that the correct phone arrived in excellent condition.
We sincerely apologize for the delay in receiving your order and are constantly working to improve our processes. Your feedback is invaluable to us, and we’re here to assist you with any future needs.
Best regards,
The Smart Cellular Team
“Everything worked out well eventually: price was competitive and the phone was probably slightly better than I expected for “good” condition.
One star deducted for the slightly vague emails and communication. For example, my “update” email about delivery read “your order status has now been upgraded to .” I had to call the customer helpline, who were also a bit vague: “give it a couple of days and check the website”.
But, as I say, everything worked out fine in the end…”
Dear Reviewer,
Thank you for taking the time to share your thoughts with us! We’re glad to hear that everything worked out well and that the phone exceeded your expectations in “good” condition. Your feedback on our communication is appreciated, and we apologize for any confusion caused by the update emails. We strive to provide clear and informative communication, and we’ll work on improving in this area.
If you need any assistance in the future, please don’t hesitate to reach out. We truly value your support!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We’re thrilled to hear that you enjoyed our service, quick delivery, and competitive pricing. Your satisfaction is our priority, and it’s encouraging to know we met your expectations.
If you need anything else or have any questions in the future, we’re here to help!
Best regards,
The Smart Cellular Team
“Phone arrived in good time and fully functional as promised. Only issue was it was wrong colour so in process of replacement. So far happy with communication and service.”
Dear Ian,
Thank you for your thoughtful 4-star review! We’re pleased to hear that your phone arrived on time and was fully functional as promised. We apologize for the color mix-up, and we appreciate your understanding as we work to resolve this.
Your satisfaction is important to us, and we’re glad to know you’re happy with our communication and service so far. If you need any further assistance, don’t hesitate to get in touch!
Best regards,
The Smart Cellular Team
““Great value for the product and teh condition was fab. However it took few weeks not days to arrive. Was close to Emailing to case up but had emails confirming purchase and dispatch email. My wife seems very happy with it so bonus.”
Dear Reviewer,
Thank you for your thoughtful 4-star review! We’re glad to hear you’re satisfied with the product and its condition, and it’s wonderful that your wife is enjoying it too. We understand that delivery times can sometimes be longer than expected, and we appreciate your patience during that process.
If you need anything else or have any questions, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Good (but communication can be hard)
I need to start this review with an apology to Smart Cellular - I ordered an iPhone from them and then had a total panic about the purchase having read the negative reviews on here. My panic was completely unfounded.
Good things - I ordered an as new iPhone. What arrived 2 days later was a completely new iPhone - serial number checked out OK with Apple and battery cycle count at zero. Completely new and absolutely perfect. Email comms were decent (although they started badly as my first emails to their email address bounced back due to a full inbox at their end) and their agent Claire who I dealt with was efficient and polite (though brief).
Not so good things - the email inbox as above. When you email a company you've just paid a lot of money to, having that email returned as undeliverable is not comfort inducing. Their phone line seems to simply go to an automated answer with an option to leave a message and little else. The phone number that comes with order email is for World Pay card processing, not Smart Cellular - again not all that comforting.
BUT I got a fantastic phone and it was delivered fast. So 4 stars for living up to the promise and super fast shipping but a star down as the customer communucation/service is a bit nerve inducing.”
Dear Mark,
Thank you for taking the time to share your detailed 4-star review! We truly appreciate your feedback. We’re glad to hear that your iPhone arrived in perfect condition and that you found our shipping to be fast. It’s wonderful to know that Claire provided you with efficient service.
We do apologize for the communication issues you experienced, particularly with the email inbox and phone line. Your concerns are valid and we are actively working on improving our customer communication to ensure our customers feel confident and supported throughout their purchase.
Thank you again for your insights. If you ever have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Helen,
Thank you for your thoughtful 4-star review! We’re pleased to hear that your iPhone 16 Pro arrived in pristine condition as described. We do apologize for the wait time and any communication issues you experienced; we’re always striving to improve our service.
Your feedback is invaluable to us, and we're here to assist you whenever you need. Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“Phone delivery was delayed so instead of me chasing for my order, it would've been more appreciated if customer service had let me know of the delay after the initial 5 days had passed. Nonetheless, my daughter is happy and so far no complaints.”
“Overall a good service, I ordered two iphone 16 pro's. They arrived in as new condition, which was great and in many ways better than I was expecting.
However I feel this was let down by poor delivery timing and communication. I was expecting both phones would be dispatched fairly swiftly and delivered together. Unfortunately the reality was one was sent after about 4-5 days, then a week later another was sent. I'm assuming that they don't actually hold the stock and that they claim to.”
“Great value for money, product took a few weeks to arrive rather than days. They did however answer all my e mail queries with the relevant information. So I would definitely buy from them again”
