Dear Valued Customer,
Thank you for your great 4-star review! We're delighted to hear that you love your phone and found our team helpful during the return process. We understand that battery life is crucial, and we're sorry to hear it didn't meet your expectations.
If there's anything else we can assist you with or any further feedback you'd like to share, please reach out. Your satisfaction is important to us, and we look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you for your amazing 5-star review! We're delighted to hear that you’re satisfied with your Samsung S21+ and that it arrived in such great condition—just like new! It’s always our goal to offer competitive pricing, and we’re glad you found that as well.
Your appreciation means the world to us, and we can’t wait to assist you again in the future. If you have any questions or need further assistance, feel free to reach out.
Best regards,
The Smart Cellular Team
Dear Adam,
Thank you for your wonderful 4-star review! We're delighted to hear that you found our prices great and that you're pleased with the quality of your handset. We truly appreciate your feedback regarding the communication about your order delivery—we're always looking for ways to improve the experience for our customers.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We’re pleased to hear that the product matched the description and is working well for you. Your satisfaction is our priority, and we’re glad to know that you’re enjoying your purchase.
If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Delivery stated 2-3 days I ordered on 12th March.
I received an email informing it had been dispatched via Royal Mail on 14th March. .
On the 18th I was told it has not actually been dispatched
I desperately needed the phone within the 2-3 days advertised for my elderly mother who had no phone and needs emergency support. I would have paid extra for expedited shipping had I known.
Customer services was rude and unhelpful and really seemed not to care at all. If you need your phone quickly order elsewhere!”
“My daughter ordered an iPad but changed her mind after receiving.it,iPad was perfect but she decided wanted to hold off and get a newer model.in future,returned iPad to smart cellular ,iPad checked and refunded within a week,I can recommend smart cellular 100% as in all my dealings and purchases I haven't been let down once,superb company,highly recommended”
Dear Alan,
Thank you for your wonderful 5-star review! We’re delighted to hear that the return process for the iPad went smoothly and that you found our service to be reliable. It's great to know that you've had consistently positive experiences with Smart Cellular.
Your recommendation means a lot to us, and we’re here to help whenever you need assistance in the future. If you have any questions or need support, please feel free to reach out.
Best regards,
The Smart Cellular Team
“I bought an iPhone 11 which was faulty. I sent it back after a lot of hassle then you returned it to me claiming it's not faulty. Now I'm left with an £180 phone which doesn't work and can only get £80 for it in local shops because it's faulty. Your guarantee doesn't work and your customer service is terrible”
“Absolutely appalling, I ordered my phone last Friday, 7th March, with an expected delivery date of Tuesday and Wednesday this week. I took time off and waited for delivery, which did not arrive. I called customer service and was informed that my order would be with me by Friday. I have emailed and had no confirmation and no one has got back to me. I have called again this morning to be told that it hasn't been despatched yet, but she can escalate it and it could arrive tomorrow. Multiple times I was told that I could request a refund, but all I want is my phone that was paid for in full on 7th March”
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're delighted to hear that you were pleased with our service and that your phone arrived in pristine condition. Your recommendation means the world to us!
If you ever need anything in the future or have questions, please feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're delighted to hear that you’re happy with your new phone and that the delivery was quick. Your satisfaction is our top priority, and it’s fantastic to know you had such a positive experience.
We look forward to serving you again in the future! If you need anything or have any questions, please feel free to reach out.
Best regards,
The Smart Cellular Team
“I paid for my phone on 28th March 2024 while I was working in Africa, I added my billing address and delivery address (in UK) however your system picked up my location and atomically change the country to Senegal (with my UK address) I was a charged additional money for recorded delivery. I have copy of all of my emails and chat conformation. On your web site it states all delivery's have insurance, however I was informed in late July you had made a claim with Royal mail in May. Now close to 1 year, still no phone or refund. The worst customer service I have ever experienced.”
“Ordered the Iphone 11 Pro Max, easy online process and delivered on time. Phone is in great condition and follow up sales by Smart Cellular was good. I would use them again. Tha k you”
Dear DC,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you found the ordering process easy and that your iPhone 11 Pro Max arrived on time in great condition. It’s fantastic to know that our follow-up sales support met your expectations.
We truly appreciate your kind words and look forward to helping you again in the future. If you ever have any questions or need assistance, don't hesitate to reach out.
Best regards,
The Smart Cellular Team
“Avoid this company. The phone arrived still locked and with an old SIM card in it, so clearly, no quality checks were made before dispatch. Despite numerous emails, phone calls, and promises to call back 7 days later, the phone remains unusable. It's all very well offering an 18-month warranty, but if no one supports you or apparently cares, then this is worthless.”
“Shocking company. Cancelled my order after delivery not received and being given numerous excuses. Even though I cancelled my order and was told that no phone would be dispatched and I would receive a refund, but a phone was sent over a week after me cancelling my order. I rejected the delivery from Royal Mail as an unsolicited delivery, but am now being told that I will not get a refund until Smart Cellular receive the phone back. I am sure that contractually this is incorrect as I had cancelled the order prior to them dispatching. I would suggest avoiding this company.”
