Dear Den,
Thank you for the wonderful 5-star review! We’re glad the Smart Cellular phone is performing well and that you received quick delivery. Your satisfaction means a lot to us.
We hope to serve you again soon!
Warm regards,
Team Smart Cellular
Dear Trevor,
Thank you for your wonderful 5-star review! We’re thrilled you’re pleased with the iPhone 15 and that it looks like new. We hope your wife loves it for her birthday.
We hope to serve you again soon!
Warm regards,
Team Smart Cellular
Dear William,
Thank you for your wonderful 5-star review! We’re thrilled you’re happy with the service, price, and the iPhone’s immaculate condition. We appreciate your feedback and look forward to serving you again.
Warm regards,
Team Smart Cellular
“Used the warranty as there was green lines appeared on screen, it took over 60 days, many emails, many calls to be fobbed of with excuses and promises of replacement and or refund, took a lawyers letter for them to get finger out and replace my handset, would seriously think about purchasing from this company”
Hi there,
We’re genuinely sorry for the inconvenience caused.
Please contact our support team with your details so we can prioritise your case and arrange a resolution as quickly as possible.
We’ll make this right.
Warm regards,
Team Smart Cellular
“The new S23 samsung phone I have purchased is excellent and in perfect condition and working order ans i will be buying all my future phones from smart cellular as they are also very good prices.”
Dear Peter,
Thank you for your wonderful 5-star review! We’re thrilled you’re enjoying your new S23 and that you’re happy with the price. We look forward to helping you with future purchases.
We hope to serve you again soon!
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your wonderful 5-star review! We’re glad you’re happy with your new mobile purchase and that you’re already considering another product soon. We appreciate your support and look forward to serving you again.
Warm regards,
Team Smart Cellular
“Ordered a 'pristine' iPhone 11 as a gift and was pleasantly suprised that it came in an Apple box (not the original box).
This looked as good as a new one, but at a far cheaper price combined with an extra £15 discount.
Delivery is slow and did not arrive by the date stated.
With the 18-month warranty, it is always safe buying one from Smart Cellular.”
Dear André,
Thank you for the wonderful 5-star review! We’re glad you were pleasantly surprised by the Apple-style packaging and the value you found, including the extra discount and 18-month warranty. We appreciate your patience and hope to serve you again soon!
Warm regards,
Team Smart Cellular
“Communication is terrible I have proof of how many times I have contacted and received no reply. Black Friday deal comes with a free pack and received nothing. I have given chances I would like my free pack please immediately as it has spoilt a present.”
Hi there,
We’re genuinely sorry for the inconvenience caused.
Please contact our support team with your order number and details so we can investigate immediately.
Please rest assured- we’ll make this right.
Warm regards,
Team Smart Cellular
“After much research and comparison between companies, I bought a refurbished phone from Smart Cellular. I can sincerely say the experience has been outstanding from the beginning. They had the best price for what I needed: a pristine iPhone 13 Pro 256m. Delivery was safe and swift and the phone is perfect- literally pristine with amazing battery life. I am happy to be able to buy a refurbished phone for environmental and human rights reasons and I do recommend Smart Cellular.”
Dear JF,
Thank you for your wonderful 5-star review! We’re thrilled to hear you’re satisfied with the refurbished iPhone 13 Pro and that the purchase aligned with your goals. It’s great to know the price, delivery, and battery life met your needs.
We appreciate your kind recommendation and hope to serve you again soon.
Warm regards,
Team Smart Cellular
“WOULD NOT RECOMMEND!!
They sent me the wrong phone, and it was very difficult to resolve it. Unacceptable customer service, there is a reason it's the cheapest!!!”
Hi Finlay,
We’re sorry for the inconvenience caused. Please contact our support team with your order details so we can assist you further.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your fantastic 5-star review! We're delighted to hear that you think the phone is brilliant and the price is amazing. Your satisfaction is our top priority, and we truly appreciate your kind words.
We hope to serve you again soon!
Warm regards,
Team Smart Cellular
“I have given a 2 star due to the after sales appaling non existant service! My phone was delivered almost a month ago and whilst I ordered a black one I was sent a white one but the correct model. I tried telephoning but after a long while on hold I was cut off. I emailed them twice and included a photo and full explanation and have not yet received a response after almost a month. Today I received a request to leave feedback so here it is. In my honest opinion the phone is a great phone at a great price but the wrong colour was supplied. The after sales service is as bad as you could get.
I hope others have a better overall experience than I have had.
Maybe I will get a response now and some sort of offer to exchange my phone or at least a partial refund for my trouble. I won't hold my breath though.”
Hi Paul,
We’re genuinely sorry for the inconvenience caused.
Please send your order number to our support team so we can sort this issue and discuss a possible solution as quickly as possible.
We’ll make this right.
Warm regards,
Team Smart Cellular
Dear Mark,
Thank you so much for your excellent 5-star review! We're thrilled to hear that you found our service to be excellent and the product to be just as described. Your satisfaction means a lot to us, and we truly appreciate your kind feedback.
We look forward to serving you again soon!
Warm regards,
Team Smart Cellular
“I needed a more update phone, I found this company by accident and I'm so pleased that I did.
The whole service from start to finish was stress free and so easy. I would definitely recommend this company.
I'm so pleased with my phone. I definitely made the right decision.”
Dear Reviewer,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear you had a stress-free experience and found the phone you needed. Your recommendation means a lot to us, and we’re delighted that you’re pleased with your decision.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“The phone was defective. The GPS did not work.
I sent it back on 24 Oct. It was received on 26 Oct. I am still waiting for a replacement. When I ask I am not given a date. Simply told that Black Friday is busy. Very unsatisfactory.”
Hi John,
We’re genuinely sorry for the inconvenience you’ve experienced.
Please contact us directly, and we’ll prioritise a suitable solution as quickly as possible. Please rest assured we will work promptly on resolving your issue.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your excellent 5-star review! We're so glad to hear that you are satisfied with our quality goods and fast delivery. Your support means a great deal to us, and we can’t wait to serve you again in the future.
Warm regards,
Team Smart Cellular
Hi David,
Thank you for your wonderful review. We’re thrilled you’re impressed with the speed of delivery and the quality of your new iPhone, and that you’d recommend Smart Cellular. If there’s anything else we can help with, just let us know.
Warm regards,
Team Smart Cellular
“I bought an refurbished iPhone 7plus which arrived within the time quoted and in perfect condition, this phone is all I needed at my advanced age good deal and good service”
Dear Bob,
Thank you for your amazing 5-star review! We’re so glad to hear that your refurbished iPhone 7 Plus arrived on time and in perfect condition. It’s wonderful to know it meets your needs, and we appreciate your kind words about our service.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
Dear Andrew,
Thank you for your outstanding 5-star review! We’re thrilled to hear that you were pleased with our service. Your satisfaction is what we strive for, and it’s wonderful to know we met your expectations.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Ordered phone on the understanding it would arrive 2 days later (date provided on their website). No phone arrived and no communication. When someone finally replied to my messages they said they was a warehouse delay and phone would likely will arrive following week so I decided to cancel and order elsewhere (next day delivery). They made cancellation very difficult and took ages to action refund. AVOID AT ALL COSTS”
Hi there,
We’re genuinely sorry for the inconvenience caused.
Please rest assured that we are looking into your case and will ensure that your concerns are addressed promptly.
We truly appreciate your patience and understanding during this process. Kindly reach out to our support team directly.
Warm regards,
Team Smart Cellular
