“I bought an refurbished iPhone 7plus which arrived within the time quoted and in perfect condition, this phone is all I needed at my advanced age good deal and good service”
Dear Bob,
Thank you for your amazing 5-star review! We’re so glad to hear that your refurbished iPhone 7 Plus arrived on time and in perfect condition. It’s wonderful to know it meets your needs, and we appreciate your kind words about our service.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
Dear Andrew,
Thank you for your outstanding 5-star review! We’re thrilled to hear that you were pleased with our service. Your satisfaction is what we strive for, and it’s wonderful to know we met your expectations.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Ordered phone on the understanding it would arrive 2 days later (date provided on their website). No phone arrived and no communication. When someone finally replied to my messages they said they was a warehouse delay and phone would likely will arrive following week so I decided to cancel and order elsewhere (next day delivery). They made cancellation very difficult and took ages to action refund. AVOID AT ALL COSTS”
Hi there,
We’re genuinely sorry for the inconvenience caused.
Please rest assured that we are looking into your case and will ensure that your concerns are addressed promptly.
We truly appreciate your patience and understanding during this process. Kindly reach out to our support team directly.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your outstanding 5-star review! We’re thrilled to hear that you had a great experience with our customer service and found our products to offer excellent value for money. Your feedback motivates us to continue delivering the best for our customers.
We look forward to serving you again!
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your fantastic 5-star review! We’re delighted to know that you experienced outstanding customer service and found our products to be a great value. Your kind words inspire us to continually strive for excellence.
We look forward to serving you again soon!
Warm regards,
Team Smart Cellular
“I ordered a phone mid October for my daughter’s birthday which didn’t arrive. I requested a refund as I had to buy the phone elsewhere! I’ve had several dates that the phone was going to arrive and my refund was going to arrive and yet I still haven’t received anything! I want my refund!!”
Hi Lisa,
We’re genuinely sorry for the inconvenience caused.
Please rest assured that we are looking into your case and will ensure that your concerns are addressed promptly.
We truly appreciate your patience and understanding during this process. Kindly reach out to our support team directly.
Warm regards,
Team Smart Cellular
“AVOID AT ALL COSTS - They offered a high price on two phones I was looking to sell, then having paid to send them in, instead of paying me £200 & £100, they offered just £20 & £10 respectfully, which was a complete insult.
I then had to wait two weeks to get them sent back to me, before I was eventually able to advertise and then sell them privately for £150 & £90.
I think they work on the basis that you will believe what they say about the condition of your phone so that you just accept their silly offer.
Very unhappy about how they operate and surprised on how they seem to be getting away with this - if their offer is too good to be true, then be very aware and avoid.”
Hi there,
We’re truly sorry to hear about your experience. We always aim to provide fair and transparent trade-in offers based on each device’s physical inspection and condition.
Please note that the initial online quote is generated from the details provided when placing the order, and any adjustment is only made if the device’s actual condition differs from what was described.
Could you please contact us directly regarding your case- we would like to review your case.
Kind regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your wonderful 5-star review! We're so glad to hear that Lynn was able to assist you and that you received great service. Your satisfaction is incredibly important to us, and we truly appreciate your kind words.
Looking forward to helping you again!
Warm regards,
Team Smart Cellular
“Ordered a 'pristine' iPhone 11 as a gift and was pleasantly suprised that it came in an Apple box (not the original box).
This looked as good as a new one, but at a far cheaper price combined with an extra £15 discount.
Delivery is slow and did not arrive by the date stated.
With the 18-month warranty, it is always safe buying one from Smart Cellular.”
Dear André,
Thank you for your fantastic 5-star review! We're delighted that you were pleasantly surprised by the condition of your iPhone 11 and that it met your expectations for a gift. It's great to hear that you found value in our pricing and warranty, giving you peace of mind with your purchase.
Thank you for choosing Smart Cellular!
Warm regards,
Team Smart Cellular
“Excellent service and phone! I was very sceptical of ordering a phone from any online business but looked at the reviews for Smart Cellular and thought I would give them a go.....I was not disappointed!
Saw a nice phone, very well priced and was described as excellent. Ordered the phone, got some extra discount, free postage and arrived within a few days!
Phone was excellent and in the original iPhone box and original charger cable too so as this was a birthday present I was absolutely delighted.
Fantastic service throughout and would thoroughly recommend to anyone!”
Dear Tony,
Thank you so much for your excellent 5-star review! We're thrilled to hear that you took a chance on ordering from us and that we exceeded your expectations. It's wonderful to know that your phone arrived quickly and in fantastic condition, especially since it was a birthday gift!
Your kind words about our service and your recommendation mean a lot to us. We truly appreciate your trust and support!
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you so much for your 5-star review!
We’re delighted to hear that you received your iPhone XR in immaculate condition and that you are happy with your purchase. Your satisfaction is our top priority, and we appreciate your kind words!
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“I sent my iPhone after being offered £250 only then to be offered £50 due to low battery health. As advised on their website I should have been offered £217. I asked for my phone to be returned three times and I'm still waiting for a reply”
Hi there, we’re really sorry to hear about your experience.
We strive for transparency, please feel free to reach out to our support team directly so we can address your concerns and work towards a resolution. We genuinely appreciate your patience and would like to make this right for you.
Warm regards,
Team Smart Cellular
“I am very frustrated with the service and the phone. I called to say the battery had expanded and broke the screen within a month of having it. Having got through to you once - you said you would sort it and either refund or exchange, and as agreed sent the phone to you. Since then you never pick up the phone, and my emails rarely get answered. You continue to do nothing about my issue of a broken phone and rather than sort the issue which you promised you would do, after months of waiting for an outcome, sending the phone back to me in its broken state and keeping my money was not agreed or discussed. You sold me a faulty battery (it was a refurb), kept my money, £350, and now I have no phone. Your service has been appalling, I can't get through to speak to anyone having tried about 20 times to call. No-one is taking accountability and I'm very frustrated having wasted £350.”
Hi Louise, we are sorry for the inconvenience caused.
We appreciate you bringing this to our attention, and we want to make things right. Please reach out to our support team directly so we can address your concerns and find a resolution as soon as possible.
Thank you for your patience, and we're here to help!
Warm regards,
Team Smart Cellular
“I agreed to sell the phone to Smart Cellular based on their description of their offer matching my phones condition - Select Excellent if your phone has: Phone must be fully functional with no issues to software or hardware i.e. no ghost touch/screen defects. The phone functions must all work properly and must turn on and off with no issues. All features of device must be functional such as Touch ID, Face ID and any other product specific function to allow full enjoyment of phone. All parts must be OEM and must be working correctly i.e. WiFi, Camera, Microphone etc. - Battery must be OEM and must be above 80%. The device can have no more than 1-3 light signs of use on a SINGLE area. i.e. can not have multiple areas around the device with 1-3 light marks. Must be secluded to one space/area. Phone must be suitably repaired/refurbed using only OEM parts and not high quality replicas to guarantee authenticity and quality. No error messages can be present i.e. "unable to verify the device has a genuine Apple battery/screen" notification. My phone met the requirements for this and they offered online £695.00. I sent them proof of ownership, ID. contract details, Amount paid for the phone etc as requested but after they got all this they offered me £480 with no explanation of why it was a substantially reduced amount, I declined and paid £9.45 to have the phone returned, they then asked me what I expected for the phone which I replied to them that I wanted the offer price, then then offered £550 which I also declined and asked for the phone back as I had paid for the return postage. Then I was told that because the phone was purchased on a contract from SKY they again wanted to know what I would accept other than the QUOTED price, I again told them that the phone was paid off and I wanted the full offer price. On the 27/10 I called them and was hung up on several times. Finally got the phone back after threats of court action via the small claims court.”
Dear Customer Name,
We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback.
Please note that our online quotes are based on the condition and ownership details provided at the time of submission. Once the device is received, our technical team carries out a full inspection and verification. If any aspect differs from the original description, this can affect the final offer.
We would never wish for any customer to feel dissatisfied or unheard, and we’re glad to know your device has now been safely returned. That said, we’d be happy to review your case again to ensure everything was handled correctly.
Please contact us directly with your order reference so that our team can look into it.
Kind regards,
Team Smart Cellular
“Do not use Smart Cellular. They initially offered me £600 for my Samsung S25 Ultra 256GB, but after receiving my phone, they demanded proof of purchase, ID, proof of address, and any proof of contract. I requested the return of my phone, but they refused, stating they would only return it once I provided the requested documents. These requirements were never mentioned upfront, making the process invasive and stressful. I've been asking for my phone back for weeks and now have to involve the police to try and retrieve it. Avoid this company at all costs and spread the word.”
Dear Mick,
Thank you so much for your wonderful 5-star review! We're so glad to hear that you found our website easy to navigate and that your phone arrived well-packaged and in new condition. Your positive feedback means a lot to us, and we’re thrilled you would consider using us again!
We truly appreciate your support and look forward to assisting you in the future!
Warm regards,
Team Smart Cellular
“Recently purchased a phone. It was in pristine condition and Im thrilled with it.I can honestly say it's like a brand new one, I can't tell the difference.
Thankyou”
Dear Reviewer,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you're enjoying your new phone and that it arrived in pristine condition. Your satisfaction means the world to us, and we’re delighted you can’t tell the difference from a brand new one!
We truly appreciate your support and look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“I sent two phones into sell, the price I was quoted was not met, and was offered a stupid price, I have asked for my phones to be returned numerous times and I’m still battling for them to be returned. I would not use this company or recommend them.
I was told my phones were with the returns department and would be shipped back last Monday. And I’m still getting offers to sell, they are not listening to my request.”
“Great company I have purchased lots of phones from these people over the past 5 to 6 years and the quality is impeccable. Don't hesitate to use them.”
Dear Reviewer,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you've trusted us with your phone purchases over the years. Your praise for our quality keeps us motivated, and we’re delighted that you feel confident in recommending us!
We truly appreciate your continued support and look forward to providing you with excellent service in the future!
Warm regards,
Team Smart Cellular
