“Communication is terrible I have proof of how many times I have contacted and received no reply. Black Friday deal comes with a free pack and received nothing. I have given chances I would like my free pack please immediately as it has spoilt a present.”
Hi there,
We’re genuinely sorry for the inconvenience caused.
Please contact our support team with your order number and details so we can investigate immediately.
Please rest assured- we’ll make this right.
Warm regards,
Team Smart Cellular
“After much research and comparison between companies, I bought a refurbished phone from Smart Cellular. I can sincerely say the experience has been outstanding from the beginning. They had the best price for what I needed: a pristine iPhone 13 Pro 256m. Delivery was safe and swift and the phone is perfect- literally pristine with amazing battery life. I am happy to be able to buy a refurbished phone for environmental and human rights reasons and I do recommend Smart Cellular.”
Dear JF,
Thank you for your wonderful 5-star review! We’re thrilled to hear you’re satisfied with the refurbished iPhone 13 Pro and that the purchase aligned with your goals. It’s great to know the price, delivery, and battery life met your needs.
We appreciate your kind recommendation and hope to serve you again soon.
Warm regards,
Team Smart Cellular
“WOULD NOT RECOMMEND!!
They sent me the wrong phone, and it was very difficult to resolve it. Unacceptable customer service, there is a reason it's the cheapest!!!”
Hi Finlay,
We’re sorry for the inconvenience caused. Please contact our support team with your order details so we can assist you further.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your fantastic 5-star review! We're delighted to hear that you think the phone is brilliant and the price is amazing. Your satisfaction is our top priority, and we truly appreciate your kind words.
We hope to serve you again soon!
Warm regards,
Team Smart Cellular
“I have given a 2 star due to the after sales appaling non existant service! My phone was delivered almost a month ago and whilst I ordered a black one I was sent a white one but the correct model. I tried telephoning but after a long while on hold I was cut off. I emailed them twice and included a photo and full explanation and have not yet received a response after almost a month. Today I received a request to leave feedback so here it is. In my honest opinion the phone is a great phone at a great price but the wrong colour was supplied. The after sales service is as bad as you could get.
I hope others have a better overall experience than I have had.
Maybe I will get a response now and some sort of offer to exchange my phone or at least a partial refund for my trouble. I won't hold my breath though.”
Hi Paul,
We’re genuinely sorry for the inconvenience caused.
Please send your order number to our support team so we can sort this issue and discuss a possible solution as quickly as possible.
We’ll make this right.
Warm regards,
Team Smart Cellular
Dear Mark,
Thank you so much for your excellent 5-star review! We're thrilled to hear that you found our service to be excellent and the product to be just as described. Your satisfaction means a lot to us, and we truly appreciate your kind feedback.
We look forward to serving you again soon!
Warm regards,
Team Smart Cellular
“I needed a more update phone, I found this company by accident and I'm so pleased that I did.
The whole service from start to finish was stress free and so easy. I would definitely recommend this company.
I'm so pleased with my phone. I definitely made the right decision.”
Dear Reviewer,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear you had a stress-free experience and found the phone you needed. Your recommendation means a lot to us, and we’re delighted that you’re pleased with your decision.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“The phone was defective. The GPS did not work.
I sent it back on 24 Oct. It was received on 26 Oct. I am still waiting for a replacement. When I ask I am not given a date. Simply told that Black Friday is busy. Very unsatisfactory.”
Hi John,
We’re genuinely sorry for the inconvenience you’ve experienced.
Please contact us directly, and we’ll prioritise a suitable solution as quickly as possible. Please rest assured we will work promptly on resolving your issue.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your excellent 5-star review! We're so glad to hear that you are satisfied with our quality goods and fast delivery. Your support means a great deal to us, and we can’t wait to serve you again in the future.
Warm regards,
Team Smart Cellular
Hi David,
Thank you for your wonderful review. We’re thrilled you’re impressed with the speed of delivery and the quality of your new iPhone, and that you’d recommend Smart Cellular. If there’s anything else we can help with, just let us know.
Warm regards,
Team Smart Cellular
“I bought an refurbished iPhone 7plus which arrived within the time quoted and in perfect condition, this phone is all I needed at my advanced age good deal and good service”
Dear Bob,
Thank you for your amazing 5-star review! We’re so glad to hear that your refurbished iPhone 7 Plus arrived on time and in perfect condition. It’s wonderful to know it meets your needs, and we appreciate your kind words about our service.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
Dear Andrew,
Thank you for your outstanding 5-star review! We’re thrilled to hear that you were pleased with our service. Your satisfaction is what we strive for, and it’s wonderful to know we met your expectations.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Ordered phone on the understanding it would arrive 2 days later (date provided on their website). No phone arrived and no communication. When someone finally replied to my messages they said they was a warehouse delay and phone would likely will arrive following week so I decided to cancel and order elsewhere (next day delivery). They made cancellation very difficult and took ages to action refund. AVOID AT ALL COSTS”
Hi there,
We’re genuinely sorry for the inconvenience caused.
Please rest assured that we are looking into your case and will ensure that your concerns are addressed promptly.
We truly appreciate your patience and understanding during this process. Kindly reach out to our support team directly.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your outstanding 5-star review! We’re thrilled to hear that you had a great experience with our customer service and found our products to offer excellent value for money. Your feedback motivates us to continue delivering the best for our customers.
We look forward to serving you again!
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your fantastic 5-star review! We’re delighted to know that you experienced outstanding customer service and found our products to be a great value. Your kind words inspire us to continually strive for excellence.
We look forward to serving you again soon!
Warm regards,
Team Smart Cellular
“I ordered a phone mid October for my daughter’s birthday which didn’t arrive. I requested a refund as I had to buy the phone elsewhere! I’ve had several dates that the phone was going to arrive and my refund was going to arrive and yet I still haven’t received anything! I want my refund!!”
Hi Lisa,
We’re genuinely sorry for the inconvenience caused.
Please rest assured that we are looking into your case and will ensure that your concerns are addressed promptly.
We truly appreciate your patience and understanding during this process. Kindly reach out to our support team directly.
Warm regards,
Team Smart Cellular
“AVOID AT ALL COSTS - They offered a high price on two phones I was looking to sell, then having paid to send them in, instead of paying me £200 & £100, they offered just £20 & £10 respectfully, which was a complete insult.
I then had to wait two weeks to get them sent back to me, before I was eventually able to advertise and then sell them privately for £150 & £90.
I think they work on the basis that you will believe what they say about the condition of your phone so that you just accept their silly offer.
Very unhappy about how they operate and surprised on how they seem to be getting away with this - if their offer is too good to be true, then be very aware and avoid.”
Hi there,
We’re truly sorry to hear about your experience. We always aim to provide fair and transparent trade-in offers based on each device’s physical inspection and condition.
Please note that the initial online quote is generated from the details provided when placing the order, and any adjustment is only made if the device’s actual condition differs from what was described.
Could you please contact us directly regarding your case- we would like to review your case.
Kind regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your wonderful 5-star review! We're so glad to hear that Lynn was able to assist you and that you received great service. Your satisfaction is incredibly important to us, and we truly appreciate your kind words.
Looking forward to helping you again!
Warm regards,
Team Smart Cellular
“Ordered a 'pristine' iPhone 11 as a gift and was pleasantly suprised that it came in an Apple box (not the original box).
This looked as good as a new one, but at a far cheaper price combined with an extra £15 discount.
Delivery is slow and did not arrive by the date stated.
With the 18-month warranty, it is always safe buying one from Smart Cellular.”
Dear André,
Thank you for your fantastic 5-star review! We're delighted that you were pleasantly surprised by the condition of your iPhone 11 and that it met your expectations for a gift. It's great to hear that you found value in our pricing and warranty, giving you peace of mind with your purchase.
Thank you for choosing Smart Cellular!
Warm regards,
Team Smart Cellular
“Excellent service and phone! I was very sceptical of ordering a phone from any online business but looked at the reviews for Smart Cellular and thought I would give them a go.....I was not disappointed!
Saw a nice phone, very well priced and was described as excellent. Ordered the phone, got some extra discount, free postage and arrived within a few days!
Phone was excellent and in the original iPhone box and original charger cable too so as this was a birthday present I was absolutely delighted.
Fantastic service throughout and would thoroughly recommend to anyone!”
Dear Tony,
Thank you so much for your excellent 5-star review! We're thrilled to hear that you took a chance on ordering from us and that we exceeded your expectations. It's wonderful to know that your phone arrived quickly and in fantastic condition, especially since it was a birthday gift!
Your kind words about our service and your recommendation mean a lot to us. We truly appreciate your trust and support!
Warm regards,
Team Smart Cellular
