“Had a few phones now from SmartCellular. Product always in condition ordered(excellent and pristine). Communications good re colour change and delivery. Have ordered again.”
Dear John,
Thank you for your exceptional 5-star review! We're so pleased to hear that you've had great experiences with our products and services at Smart Cellular. Your appreciation for our communication about color changes and delivery means a lot to us. We look forward to serving you again in the future!
If you ever need assistance or have any questions, please don't hesitate to reach out.
Warm regards,
Team Smart Cellular
“I just purchased a iPhone from smart cellular I cannot express how pleased I am with the iPhone I bought it for my husband as he wasn’t happy with his latest android as he’s used to iPhones it was in immaculate condition not a scratch on it slate grey and beautiful and a added bonus a 18month warranty with them I will definitely buy of this site again again thank you smart cellular”
Dear Susan,
Thank you so much for your glowing 5-star review! We're thrilled to hear that your husband is enjoying his new iPhone and that it arrived in immaculate condition. We're glad you appreciate the added peace of mind with the 18-month warranty as well. Your satisfaction is our priority, and we can't wait to serve you again in the future!
If you ever have questions or need assistance, please don’t hesitate to reach out.
Warm regards,
Team Smart Cellular
“Do not trust this company. Bought a phone that was not as described, returned within the time frame (the day after receiving) and have still not had my refund after months of trying to contact them. Customer service will not engage with me and have been very unhelpful and rude. AVOID AT ALL COSTS”
“On 29th April I placed an order on your website, payment taken straight away, and I received an email stating that the order will be shipped out in 2 days. All good, as bought an iPhone for my son’s birthday. 2 weeks passed and nothing! I sent messages on chat, and I was assured it was on its way. I followed up with an email to be then told that the order is cancelled! This was one day before my sons birthday!!! 2 more weeks have passed and I still have not been refunded and my follow up emails not answered. Oder was placed 4 weeks ago!!! This company is a scam and I would stay well away!”
“I sent my phone in to sell and they offered me such a low price compared to the online offer. I paid for return postage of my iPhone and still haven’t had it back 2 weeks later!! I would avoid this company they are a complete waste of time and energy!!”
“Missing phone from order 000105906.
I ordered 2 x iPhone 14 Pros for my kids on 15/05 and received the parcel on 23/05. Receiving the parcel from Royal Mail, I could tell straight away something was missing due to the size and weight of the package. Opened the package to find 1 x charging cable and 1 x handset packaged in the cardboard box they come in, no 2nd phone or charging cable. Attempted to contact them on the phone but the number just rang and rang with no answer so Emailed the sales team immediately stating I’d received the package and 1 x phone and charging cable was missing. The website states they respond within 4 hours, got no response. Then located another email address on their website for the trade in team so forwarded my initial email on to them, response from this email was received within 20 minutes stating it’s not that department which deals with sales they’re for trade in queries only, fair enough but you’re all one company and seen as no ones responding to the other email address you’d think they’d escalate internally or make contact with the sales department to get my issue looked in to. I responded to that email stating no one’s coming back to me and CC’d sales inbox in again, still no response. The order is marked as ‘complete’ in my online account, clearly it’s not! So I’m stuck now with 2 x boys expecting a phone and I’ve not got what I paid for. I’ve now had to order another phone, another £500 spent, from a different provider to make sure my boys aren’t disappointed. I’ve raised a dispute with my bank to reclaim 1/2 of the £980 I spent as I genuinely don’t think they’ll respond or acknowledge the fact that the order is incomplete. It’s a shame though as the phone I have received is immaculate, charging cable is used and damaged though so another issue there but don’t hold out any hope of getting it resolved. I’ve used this company before and the products they sell are great, but this has changed my whole experience and opinions of the company that I won’t be recommending them or using them again.”
Dear Shirley,
Thank you for your 4-star review! We’re pleased to hear that you had a positive experience towards the end of the selling process and that the funds reached you promptly. Your feedback is valuable to us, and we’re glad we could assist you!
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Warm regards,
Team Smart Cellular
“Terrible customer service. Still awaiting acknowledgement that my refund is actually being processed. I requested to cancel my order on the 16th May due to my order not being sent as promised.”
“I bought an iPhone 14 Pro Max. I was contacted soon after by Smart Cellular to say there would be a delay in sending it out, but that they could send me an alternative instead. I decided to stay with my original order and received it after 2 weeks. The phone was a great price and is in superb condition and I have had no problems with it so far.”
Dear Michael,
Thank you for your wonderful 4-star review! We're glad to hear that you received your iPhone 14 Pro Max in superb condition and at a great price. We appreciate your understanding regarding the delay, and we're always here to provide alternatives when needed.
If you have any questions or need further assistance, please feel free to reach out. Your satisfaction means a lot to us!
Best regards,
The Smart Cellular Team
“A terrible experience; Bought an iPhone 15 which never appeared. After 4 week waiting I requested a refund instead. 4 Weeks later and I am still trying to get my refund. This is a scam, they take your money and deliver nothing.
Although their prices are good I would advise steering well clear of Smart Cellular, I have wasted hours trying to communicate with them and they constantly fob me off.
I have now had to raise a dispute with my bank to try and get my money back.
Sadly we can't give zero stars so 1 star will have to do.”
Dear Valued Customer,
Thank you so much for your amazing 5-star review! We're delighted to hear that your phone is in great condition and that our customer service team was able to assist you during the delay. Your satisfaction is our top priority!
If you need any further assistance or have any questions down the line, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
“Overall I would say this was a good purchase experience, from order to delivery was 8 days... though the communication could've been a little better, the product was in superb condition and my wife is highly delighted. As the say... happy wife, happy life!!”
Dear Martin,
Thank you for sharing your experience and for the 4-star review! We’re glad to hear that your purchase journey was good and that the product arrived in superb condition—especially since your wife's happiness means so much!
We appreciate your feedback regarding communication, and we are continually working to improve in that area. If you need any further assistance or have any questions, please feel free to reach out.
Best regards,
The Smart Cellular Team
“Very poor customer service and delays. No updates, phones are never answered, messages are not replied to, unexplained delays with orders. Not very happy and will not recommend smartcellular to anyone who wants a stress free shopping experience.”
“My order was delayed and took over two weeks from being ordered to arrive, the handset has no problems so I am satisfied with that but found the communication regarding the delay poor and faced inconsistent replies including one email being answered with confirmation of the dispatch of my order only for that to be false and the order was actually dispatched later. The price was cheaper than other places for the same phone but after the experience I had I would consider paying more to feel more secure in my purchase.”
“The item arrived promptly and was as described. I bought this for my better half as she decided to juggle with hers when walking to the car and failed to catch her old one. Needless to say, iPhones don’t bounce very well, even when they have a protective cover.
I have replaced it with a shiny “prestine” refurbished phone and she’s very happy.
I’ll be happy when she learns to juggle, so I have also got her lessons from our local clown, or MP as you may him as.”
Dear Campbell,
Thank you for the delightful 5-star review! We're so glad to hear that your new shiny refurbished phone is making your better half happy after her juggling adventure. It's always great to see couples supporting each other, even with clown lessons!
If you need anything else or have any questions in the future, don’t hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“Poor communication
Rude staff
Order over a week later than advertised
Wouldn’t order from this site again
Took over 17 calls before being able to speak to a staff member (each day I called)”
Dear M,
Thank you for the fantastic 5-star review! We’re thrilled to hear that Kim made the process smooth and easy for you—great customer service is what we strive for!
If you need anything else or have any questions in the future, please don’t hesitate to reach out. We’re always here to assist!
Best regards,
The Smart Cellular Team
“Reasonable price for an excellent condition phone! We did receive the wrong colour but it’s not the end of the world - the phone is in such great condition for a refurb, and for the price we paid! Delivery was quick, email updates at each stage and it was packaged very well! Thank you.”
Dear Stella,
Thank you for your wonderful 5-star review! We're so glad to hear that you're pleased with the condition of your refurbished phone and that it arrived quickly and well-packaged. We appreciate your understanding regarding the color mix-up—sometimes these things happen!
If you need any assistance or have questions in the future, please don’t hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
