Dear Customer,
Thank you for your wonderful 5-star review! We're delighted to hear that your iPhone 13 Pro Max arrived on time and was just as described. Your satisfaction is our top priority, and we truly appreciate your feedback.
We can't wait to assist you with your next purchase!
Warm regards,
Team Smart Cellular
“Phones advertised were clearly NOT AVAILABLE.
Telephone calls went unanswered
emails prompted false promises of delivery.
Six weeks later, and 4 weeks after cancelling the order due to non delivery, a refund was made after intervention by my credit card company.”
Hi Malcolm, we sincerely apologize for the difficulties you've encountered with your order and the lack of communication. We understand how frustrating it can be when expectations are not met. Your feedback is invaluable to us, and we take your concerns seriously. We're committed to improving our services and ensuring that our customers have a better experience in the future. If there’s anything more we can do to assist you, please reach out to us directly.
Warm regards,
Team Smart Cellular
“🚨 AVOID SMARTCELLULAR! No premuim delivery🚨
I recently ordered an iPhone from Smartcellular, which advertised "Free Premium Next Day Delivery" in bold letters on their website. However, my order did not arrive the next day as promised—it took 3 days to arrive, and I received no updates or apologies for the delay.
What’s even more disappointing is that after reaching out to their customer support via email multiple times, I received no response. It's unacceptable that a company refuses to acknowledge their mistakes or make any effort to resolve issues.
I was expecting quality service, but instead, I’ve been met with silence and poor communication. If you're thinking about ordering from them, I’d strongly reconsider. False advertising, terrible customer service, and no accountability!
I will not be shopping here again, and I’d advise others to stay away unless you’re okay with being ignored.
#Smartcellular #CustomerServiceFail #FalseAdvertising #DisappointedCustomer”
Dear Amit,
We sincerely apologize for the experience you had with your order and understand your frustration regarding the delivery and lack of communication from our team. It’s disappointing to hear that we did not meet your expectations, especially considering our promise of premium service.
Your feedback is incredibly valuable, and we are committed to addressing these issues to prevent them in the future. We're currently reviewing our customer support processes to ensure timely responses and better communication with our valued customers.
Thank you for bringing this to our attention, and we hope you'll consider giving us another chance in the future.
Warm regards,
Team Smart Cellular
“Fake advertising, misleading starting offer, even on new phones they'll come up with all sorts of bs to drop the price, and offer you half the original price/offer.
STAY AWAY!”
“I have used this company 3 times before. The first couple of orders went smoothly and I was very satisfied. However, the time before my latest purchase had some delays in delivery, even though I was told the phone was in stock.
This time I ordered a Samsung S20 Plus on 20th July. I was told it was in stock and I would receive express delivery. I received an email telling me that my phone had been dispatched and that I would receive it on Friday, 25th July. No tracking number was provided (first red flag). I emailed to request a tracking number, but I did not receive a response. Friday 25th came and went but no phone!
I again contacted Smart Cellular, only to be told they were having a delay but that my phone (which had supposedly been dispatched) would be sent out later that week and I would receive it on Friday, 1st August. Guess what? Friday came and went and still no phone. Again, I contacted the company and said that, as my phone had not been dispatched, please cancel the order and issue a refund.
I then received an email apologising and saying that they would offer me a £10 refund and a free pair of earbuds if I accepted and to please reply. I did reply, stating I wanted to cancel the order and receive a refund. To my dismay, I received an email the next day, stating that despite my instructions, the phone had now been dispatched to me. I immediately responded, saying I would not accept the parcel from Royal Mail and it would be returned to them.
When the phone arrived, I refused delivery and it was returned to them. I once again contacted the company when I knew the phone had been delivered back to them. I provided a tracking number and asked again for my refund. It then took over a week before I received an email informing me that I would receive a refund. The refund finally arrived on 15th August.
Judging by a lot of reviews, there are some serious issues with this company, particularly in communication. Why blatantly lie to a customer (twice) in saying the goods had been dispatched when clearly they hadn’t? Also, the mechanism for speaking to someone is woeful. The ‘cherry on the cake’ was receiving an email later asking if I was happy with my purchase and would I leave a five-star review? As a reward, I would receive a free pair of earbuds!
This is an honest review and I would caution anyone dealing with Smart Cellular in the future. I gave them the benefit of the doubt once but NEVER again!”
Hi David, we're truly sorry to hear about the issues you've encountered with your recent order. We appreciate your feedback, as it helps us identify areas where we need to improve. It's disappointing to know that you experienced delays and communication problems, and we completely understand your frustration.
We pride ourselves on providing a smooth shopping experience, and clearly, we fell short this time. Your comments will be addressed internally to ensure this doesn't happen again. Thank you for your honesty, and we hope you'll reconsider us in the future.
Warm regards,
Team Smart Cellular
Dear R,
Thank you for your wonderful 5-star review! We’re delighted to hear that you enjoyed our swift service and that your phone arrived just as described. Your feedback is invaluable to us, and we appreciate your trust in our service!
Looking forward to serving you again in the future!
Warm regards,
Team Smart Cellular
Dear Francesca,
Thank you for your kind 5-star review! We're thrilled to hear that your transaction was easy and that Tony provided you with great customer service. Your satisfaction is our top priority, and we truly appreciate your feedback!
We look forward to serving you again soon!
Warm regards,
Team Smart Cellular
Dear Rachael,
Thank you for your fantastic 5-star review! We’re so glad to hear that you received quick payment for your iPhone 13 and that you were pleased with our service. Your recommendation means everything to us, and we truly appreciate your support!
Looking forward to assisting you again in the future!
Warm regards,
Team Smart Cellular
Dear BillDoor,
Thank you for your stellar 5-star review! We’re thrilled to hear that you found your phone in pristine condition and that you were pleased with our service. Your recommendation means the world to us, and we can’t wait to assist you again when the need arises!
Warm regards,
Team Smart Cellular
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're delighted to hear that you were satisfied with our products and customer service. Your feedback truly motivates us to keep delivering the best experience possible.
Looking forward to serving you again soon!
Warm regards,
Team Smart Cellular
“Extremely helpful the phone colour I wanted they didn’t have i was sent an email and I got a phone call to choose a different colour and I had it delivered the next day very please with the service will buy from this company again
Thank you”
Dear Valued Customer,
Thank you for your amazing 5-star review! We’re thrilled to hear that our team was able to assist you in finding the right phone color and that you received it the very next day. Your satisfaction is what drives us, and we truly appreciate your support.
Looking forward to serving you again!
Warm regards,
Team Smart Cellular
“The are uncontactable. I bought a phone and they took the money. They then emailed to say they didn't have it. They took my money anyway and sent the item which I didn't order. Now totally uncontactable through phone or email and they still have my money.”
Dear Lucy,
Thank you for your fantastic 5-star review! We are so glad to hear that you found our customer service efficient and experienced quick payment. Your happiness is our top priority, and we appreciate your kind words!
Looking forward to assisting you again soon!
Warm regards,
Team Smart Cellular
Dear Phillip,
Thank you so much for your glowing 5-star review! We're thrilled to hear that your transaction was smooth and that Jake provided you with great service. Your satisfaction means the world to us!
We can’t wait to assist you again!
Best wishes,
Team Smart Cellular
Dear Valued Customer,
Thank you for your wonderful 5-star review! We’re so pleased to hear that you had a pleasant experience and found our service to be professional. Your satisfaction is our priority, and we appreciate your support.
Looking forward to serving you again!
Warm regards,
Team Smart Cellular
“I recently purchased an iPhone 14 plus in pristine condition for my wife's birthday from Smart Cellular.
The iphone was in pristine condition, as per Smart cellular's grading.
My wife is extremely pleased with the iphone.
I will use Smart cellular again & would recommend Smart cellular.
Mr s. Jackson”
Dear Mr. Jackson,
Thank you for your fantastic 5-star review! We're delighted to hear that the iPhone 14 Plus arrived in pristine condition and that your wife is thrilled with her gift. Your trust in us is greatly appreciated, and we look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
Dear Gerald,
Thank you for your outstanding 5-star review! We're thrilled to hear that you're enjoying your new phone and that the delivery was quick. Your recommendation means a lot to us, and we're here to ensure you have a great experience every time!
Best wishes,
Team Smart Cellular
“Good efficient transaction with delivery of an iPhone 12 mini. Excellent customer service and very pleased with my new phone. Will definitely recommend.”
Dear David,
Thank you for your fantastic 5-star review! We're thrilled to hear that your transaction was smooth and that our customer service left a great impression. It's wonderful to know you're pleased with your new phone, and we truly appreciate your recommendation!
Looking forward to serving you again!
Warm regards,
Team Smart Cellular
“Took a long time and a lot of nagging emails before the phone was delivered. Reassurances that it would be delivered promptly after each contact were worthless!
I was on the brink,of putting the matter in the hands of the Credit Company……and I still haven’t received the EarPods or the £10 credit promised because of the delay!!”
Hi there, we truly apologize for the delays you've experienced with your phone delivery and the communication surrounding it. It’s clear that we did not meet your expectations, and we understand how frustrating this must be for you. We are committed to ensuring our customers feel valued and heard, and we appreciate your patience during this time.
Regarding the EarPods and the promised credit, we will make it a priority to resolve these issues promptly. Please reach out to us directly so we can assist you further.
Warm regards,
Team Smart Cellular
“Sent my phone in excellent condition and was offered £123 I've had a reply from them today to say it's been downgraded to £13 absolutely disgusting there were no marks on the phone at all as always been in a case and had a screen protector on don't use this site to sell your phone”
Hi there, we truly apologize for the disappointment you've experienced with your phone's valuation. We understand how upset it can be to receive a significantly lower offer than expected, especially when you took great care of your device. Your feedback is important to us, and we're committed to reviewing our processes to ensure fairness and accuracy.
If you'd like to discuss this matter further or have your device returned, please reach out to us directly. We're here to help!
Warm regards,
Team Smart Cellular
